J.C. Penney

Jeannine of waterford, MI May 12, 2009

Without my knowledge, I have been charged on my major credit card 9.95 for over 2 years for Fun Rewards. I was never told of this program and when I called to complain I was given 6 mths. credit. I never realized it, but knew I didn't own anything this month and saw the charge I called and was told it was a automatic chg. First of all, why does J C Pennys have my majir cred card on file. Hard telling how many people have been charged this

Maritza of Bells , TN May 8, 2009

On January 11Th 2009, I ordered two sets of twin mattress Set's from JC.Penny's on-line catalog. A few days later I got an email saying the the merchandise will ship from the vendor in two week. good, I was happy. and that was the end of my happens with JCPenny's. On January 30Th my visa was charged 567.40 and still no mattress Set's. So I call because the charge on my visa was 143.00 more then the cost of matters Set's, someone at there end didn't deduct for the cod I entered to get free delivery, OK so i have a bill for 567.40 3rd week no mattress. 4Th week no matters. 5Th week no matters.6Th week I'm out of town I get a phone call from there delivery company trying to set up a date to deliver, I tell them can you please deliver in 5 days "I'll be home then" the guy side OK will do. Two days later I get a call from JC.Penny saying there will be an additional 135.00 to hold that deliver. I tell the lady on the other end of the phone 'Come on it's just a few more day" I've been waiting for you guys five weeks you cant give me three days. Her replay was its not us its the deliver company. I say lets see 143.00 more on deliver and now 135.00 on top of that 278.00 sorry that's not a sale anymore take your stuff back. Now I never did take delivery of the mattress never even seen them. It May 7Th and I still have not gotten a credit on my Visa for the 567.40. First I was told I have to Waite two billing cycles don't know why! but I did Waite like a good girl, my mistake! So I call JC.Penny one more time wanting to know why my account has not been credited? and I get well the vendor cant find the merchandise, well sorry that's between you and your vendor not me I never had the merchandise. So I call my visa to stop them from paying that bill, and I get this "sorry bill has been payed and the 60days to fight that was up months a go". Now I'm wondering did JCpenny know that trick. So now I'm thinking whats the difference between someone stealing 567 bucks worth of merchandise from Penny's or Penny's stealing it from your Visa account. Can some one please help resolve this for me Or do I need to go to a JC.Penny CEO or to an attorney?

L. of lacey, WA April 27, 2009

I have been a faithful JC Penney's customer for at least 5 years. My payments are always on time and usually more than the minimum balance due, at one point I paid them a pretty large payment when I consolidated my credit cards. I keep my balance under 300.00 and at one point my available balance was 1,300.00 I never used this. I have been in an ongoing separation/divorce dispute for the last 4 years my ex has left me in debt for 31,000 + dollars but I have faithfully been paying JC penny's no matter what.

Recently they sent me a statement saying I was late I went online and checked out my payment date on the check "I made and in store payment" It was dated the 16th my payment wasn't due until the 18th. When I called customer service they said they changed my due date to the 11th and notified me "I received no notification". They waived my fee, after reviewing that I am always on time. But because it was late they reviewed my credit history "of course it is bad I am in a divorce situation"

My credit limit has been slowly going down and at this point was 400.00 I still didn't complain because I don't want to charge up more than that. I recently got another letter saying they reviewed my credit history and lowered me to 300.00 "my outstanding balance was 296.00" leaving me with an available balance of 4.00 dollars. I called and talked to a representative he told me that I could talk to a supervisor but it would be a waste of my time that GE money bank and equifax is the final say I talked to the supervisor and they said they same thing even though I am a faithful customer who is never late.

Hyppolite of Lawerenceville, GA April 25, 2009

Our wedding was 3/28/2009, we have created an account thu online registry, we have some friends that purchase some gifts from the registry from overseas and local, during the wedding preparation we moved to our new home, after a few days i went to their website to change the address two months before the wedding,all the gifts that friends and families purchased were return without being contacted.

i have contact their customer service i spoke to Chisty for about thirty minutes not once she apologize for fact,than tranfer to her supervisor, we spoke for a few minutes, she mentioned that the problem come from the warehouse, and do not follow up with customer before returning the product. I don't recommend to do business with JcPenney. Lost most of our gifts for the wedding.

Susan of Kansas City, KS April 23, 2009

I have had a problem with late fees of 35.00 more than once. I charged a very expensive necklace with a lifetime service contract in Sept. of 2008. I have always made my payments on time and for more than the required amount. I pay the bill in the store or on the internet but they still send me a paper bill. Somehow, in February, I simply forgot to pay the bill and they charged me 35.00 late fee which they removed after I called and complained. I then got a bill saying the amount due was 0 since I paid 50.00 as soon as I discovered I hadn't paid it in March. I was waiting for a bill saying how much was due.

I thought I should have received a new bill so I checked online to see if I owed anything and sure enough it said I owed 16.00 on April 8th and it was already April 16th. It didn't say anything about a late fee so I went ahead and paid 50.00 online. This was only a week late and there were no reminders sent. Yesterday I received a bill in the mail stating that a 35.00 late fee had been added to my account even though I have overpaid every month

I called their maddening 800 number and finally talked to a human and after much arguing and pointing out I was way ahead in my payments, they refused to remove the 35.00 fee. I said I have no trouble paying my bills but if I did, didn't they think adding 35.00 a month would compound the problem. They don't care!

I closed my account and would advise anyone getting a credit card with them to never be late-they have quite a racket going. It doesn't matter how much you have paid them on your account, if you don't make a payment according to their schedule-not even a day late-you get charged 35.00. They said I agreed to this when I got their credit card.

They also do something very deceptive. On the 800 line one of the prompts is whether you called about a late fee. Then it says if you have made a payment the late fee has been removed. In my case I checked further and found Only 1 or so had been removed. They may make their unjustified loophole money, but they lose customers right and left with such shady practices. I will never set foot in a Penney store again.

Maranda of Fort White, FL April 23, 2009

I was suspected of shoplifting they did not confront of me I knew the manager just not by name....they called my employer and told him this yes i ripped off a tag but with no intintions of stealing its part of my ocd i drive myself crazy with these lil things but there just things I do...I feel asif I rip off a tag then I have to buy it theres no turning back...I know strange to say but true and I feel as if this is discrimination they had no right cintacting my employer over the matter when they did not even ask me why it was done I AM NOT A SHOPLIFTER AND DO NOT APPRCIATE THIS I WILL NO LONGER SHOP AT ANY JCPENNYS AND WILL MAKE SURE TO PASS THE WORD ON TO AS MANY PEOPLE I KNOW ABOUT YOUR RUDE AND UNCALLED FOR EMPLOYEES!

Peter of Mamaroneck, NY April 22, 2009

My wife and I were buying blinds for our home and noticed a 70% off sale at JCPenney. The measurements were entered in at a computer in the back, and the sale completed at the register up front. We wanted to shop the price around so we priced out one blind. At Home Depot the price of a 30" x 53" Bali Casual classic white satin pinstripe shade was 150.00. At JCPenney the price for the same exact shade is 566.00. Which seemed outrageous. But the 70% was applied at the computer at the back and the price was 169.80. Still not good enough.

That's when the manager, H. Moss stepped in and told me that the 169.80 had not yet received the 70% off.I pointed out the math and said that it had. He re-iterated and told me that it cannot be applied until the order gets to the register up front and rung up. To which I said let's ring it up and void it so I can see the price (which should come to about 50.00) Henry Moss told me that if he voids the order I will be charged 25% of the price. Also seemingly outrageous. I said "How do I know if I want it if I don't know the price?" And in front of 2 other employees pointed to the 169.80 and said I swear to you 70% will come off of this price when you ring it up.

I took all of the measurements around my house, spent 2 hours logging in the information into a computer in the back. And of course the offer did not stand at the front register. I demanded to speak to him, but he was not around. I got passed around to just about every employees there landing at A. Moore who told me there was nothing she could do. 3 hours and 30 minutes total of my time in the store. I can maybe understand a manger that does not know who the store works but they should not be allowed to gauge the price up to 566.00 and call it a 70% off sale when the price comes down to normal (166.80.) That's bad business.

M of Gulfport, MS April 20, 2009

M of Gulfport MS (04/20/09)
I received a coffeemaker from my mom for Christmas.Three days ago, I contacted the Manager on Duty. I told her it was ALL Stainless Steel. She told me to clean it up and she would replace it with one just like it. I got to the store @ 4PM. She had put one to the side with a glass container. I brought it to their attention that my container was Stainless Steel. They told me she had gone to lunch @ 4PM. I left my name and cell# for her to call when she returned.

One hour and 45 minutes later,I had not received a call. We returned to the store, she was still upstairs.It took 10 or 15 minutes for her to finally come back to the desk. When she came,she admitted that she had misunderstood which coffeemaker I had and that one had been discontinued. She did a transaction on the cashregister and handed me a piece of plastic (giftcard). I told her that I had not tied up two hours of my time for a piece of plastic. I had to leave the store and go somewhere else to buy a coffeemaker with a Stainless container.

This is not good customer service! This is why businesses are closing their doors. If a customer experiences something ridiculous like this situation,they are not going back. Word of mouth is not good either. J C Penney's is selling defective merchandise and merchandise from companies that have filed bankrupcy such as Sharper Image! NOT GOOD!

I am stuck with a piece of plastic that I am not going to use because I will not support a company with such bad customer service!

John of Brentwood, TN April 17, 2009

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