Kmart

Kathryn of Florence, AL November 22, 2009

On Saturday Evening, Nomvber 21, 2009, I visited theFlorence, Alabama location. I got one of those shopping cart scooters since I am physically disabled. When I got 15 feet away from the customer service desk (the location for such devices), it completely stopped working all because it was not kept properly charged. I told a member of management about this. She informed me she would charge it which was a lie. She left in the same spot where it died on me. I was forced to walk the length of that location to get the item(s) I needed.

Between 9:00 and 9:30 PM CT on this same day and date, I call K-mart's customer service toll free number only to be told 'the office was closed for the night and try my call later.' According to K-Mart's web site, "this office is opened from 6 a.m. to 12 a.m. (CT) Monday - Sunday." That is lying joke and a fruitless attempt on my part to voice a complaint about this situation.

This was not the first time I have encountered such problems at this location. I have for several months made the same complaint(s) to K-Mart Customer Service Office about these problems only to have them temporarily fixed or completely ignored. I even contacted Sears about these problems only to have met the ignoring such complaints opposition from Sears. It is though both companies have classified the physically as being trashy eye sores of society so they must encounter such disrectfulness from us for being that way. This is extremely sad on their part for having such mindset(s).

I would also like to point out how this same location purposely keep certain aisles clutted with inventory which makes it hard for the physically disabled to have full access in them. In addition, the ladies' handbag section does not have enough space in it for a regular shopping cart to be pushed around much less an electronic scooter, wheelchair, etc. to have easy access in this section. According to the Americans with Disabilities Act of 1990, any and all aisles must have at least 32" of accessible space in them for scooters, wheelchairs, etc. mobility and be clutter-free at all times. Sears and K-Mart do not care they are breaking such act.

Also, according the ADA of 1990, stores must have wheelchairs available for disabled customers. There are no wheelchairs at this location. The closet thing it has to a wheelchair is a regular shopping cart that can also doubled as a "walker." Another Sears-K-mart ADA of 1990 violation. This physically disabled person has made her last trip to any K-mart location. She will be taking her business to the local Target since it treats all customers fairly, always has electric shopping cart scooters fully charged, and has aisles that are wide enough for scooters, wheelchairs, ect. for mobility freedom, easily accessible, and clutter-free.

shirley of warren, MI November 20, 2009

we went into the store on friday the 11/20/2009 at 12:50 pm and the lines were real long back to the produce dept and the manager was just walking around. we were told my the cashier that kelly and cathy were the managers. it;s not the first time in th at kmarts the lines have been this long with no help. the cashier brandon was a very nice man and he was doing his best to get the people through his line. something needs to be done about the lines and opening more registers. there was 4 lines open and 1 express line. was just very erritating to me and others. thank you and hope this will help get more things done at the store becasue i won't go back there if it's gonna be like that.

Toni of Chula Vista, CA November 18, 2009

Kmart was running a promotion where they double your manufacturer's coupon. When I went to the Chula Vista, CA store, they had the Huggies diapers priced at 11.99 but in the Los Angeles area where my friend lives, the diapers are priced at 9.99. My friend volunteered to buy them for me at her store, but they had run out of size 4. So, she bought two packages of size 6 for me so I can exchange them at my store. Unfortunately, I did not get around to exchanging them until after the the double coupon promotion ended. When I went to the Chula Vista store today, the diapers are now priced at 9.99 but they wouldn't let me do an even exchange because they said they are no longer running the double coupon promotion. They wanted me to pay the difference even though all I wanted to do was exchange the diapers for the smaller size. I spoke to the store manager and the Corporate office representative on my cell phone while I was at the store and they still wouldn't do an even exchange. I was told by my friend that she had never run into that problem at her Kmart and that she even returned things without receipts.

Kelly of grover beach, CA November 14, 2009

i was cancelling a layaway it clearly states there is a 10 cancellation fee and a non refundable 5 layaway fee which is charged up front. upon cancellation they deducted 15 off my refund. I was charged the 5 twice upon explaining to three different people one being a regional manager I was told this is how they were all trained. This is an illegal practice to charge a fee twice when clearly stated. I have done many layaways there over 16 year period it is always &10 to cancel. I was so angry the woman in layaway loudly stated in front a several people if she is going to be a ##@ about it give it to her that is after i went to the service desk and was told they were wrong in the layaway dept.

carrie of ft pierce , FL November 7, 2009

on sept 26 i went a bought purina moist and meaty dog food the 36 pouch box now normally my dog loves this stuff but this time i couldnt get him to eat it i took another package out and found that it was moldy there were several packages that were i took it back today of course i didnt keep my receipt i just wanted to exchange it then the lady at the desk says its expired SINCE JUNE OF 2009 i wanted to exchange for more dog food only not the same stuff i dont trust it they would only exchange it for the same and the manager was rude and called me a liar saying i had bought it there the only thing is they had more expired food on the shelves i will never shop there again they dont care about their customers or their pets

Carolyn of Suffolk, VA November 7, 2009

Marha Stewart (Victoria Collection)Patio table shattered while at family gathering at my home July 2009. Notified retailer who gave me a customer service number to call and I've been getting run around since that point. I purchased the set about 5 years ago. What can I do at this point?

S. of Phoenix, AZ October 29, 2009

This was my only BAD gift card experience (so far...) My card was worth nothing, as I found out at check out. It had been included with a greeting card a couple of years ago, and not removed. The clerk actually first tried telling me that it must have been used already. That was of course B.S. Then she said they eventually just expire. Guess that was my particular situation. Lost a 50 gift, and KMart made 50. Did not pay for products at check out, just left them at the counter. I don't ever shop at KMart any more.

Edward of Petoskey, MI October 24, 2009

The wind blew the table over, and the glass table top shattered in thousands of pieces.

Cleaning the glass out of the lawn is our biggest problem, and of course replacing the top.

Louise of Tucson, AZ October 21, 2009

Glass top of patio dining table shattered

DIANE of SCOTTSDALE, AZ October 20, 2009

I have a Martha Stewart patio furniture set, and i had the same thing happen to my glass table, i came home and there is shattered glass all over. i want this replaced immediately, what do i do

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