Kmart.com

Cindy of Puunene, HI November 2, 2009

On 11/2/09 I order @ Kmart.com (order#97390380)a HP monitor and keyboard/mouse, put in my billing & shipping address and charged it to my Visa card. When finalized it showed the wrong shipping/billing address. I called and spoke to Texton, he said was going to cancell the original order and put in a new order by phone showing the correct addresses instead of changing it on the original order. He put in the cancellation and assured me that my credit card had not been charged yet. He put me on hold in which I was disconnected. I called back and spoke to Lisa. She informed me that the order was cancelled, my card was charged and it would be 3-5 business days to receive my credit. This was a birthday present I was ordering and now was unable to re-order (now not enough balance). She said she could not do anything for me that I would just have to wait. It is to my knowledge that the credit charge is not to be charged until the item is shipped. I called the credit card company and they informed me that it could take up to 2-3 weeks for the credit to come through.

john of bordentown , NJ July 11, 2009

I ordered two rings online at Kmart.com, order #80929211 and 80800959.I received email conformation on both orders on July 06,2009.On July 8th I received a email from Kmart saying that they were canceling the orders do to a mistake in the prices of the rings. I called Kmart customer service and talked to representative who was very rude, when I stated two her that the mistake was Kmarts and not mine she said ( what are you going to do get a lawyer and sue Kmart) she then offered to give me an additional 5% off the adjusted price on each ring,which I did not except. This was Kmarts mistake and that they should make go of it.

Chaka of Elmont, NY May 10, 2007

In the beginning of April I purchased two toddler beds for me children through Kmart.com. Within a couple of days, I noticed the amount I purchased the beds for, appeared back on my debit card. I called and spoke with a representative who told me the reason the amount was credited back to me was at the time when I ordered the beds were out of stock. He said so many people order through Kmart's Website, and they do not know when an item is out of stock.

Due to the information I was told, I ordered the beds through Target instead. A couple of weeks later I noticed Kmart sent me an email stating the beds were shipped out. They sent me this email on April 27,2007, as soon as they sent it to me I replied do not send the beds, because I reordered them from Target. On April 30,2007 they debited my card for over 200.00. This really sent my blood pressure up sky high. The company totally ignored me and proceeded to take my money anyway. That was money I needed to pay bills and take care of my 2 small children's needs with.

When I asked how to get my money back, I was taken around the mulberry bush, until I finally spoke to a lady with common sense who advised me to notify UPS so I could refuse the package. No other representative had common sense to give me this advice.

This was a horrible experience, I will never ever order from Kmart on line. They are very quick to take your money, but do not like to give it back. This situation almost brought me into tears, because as a hard working single mother who depens on any extr money I get, this situation really had an effect on me.

Jennifer of Point Pleasant, NJ April 13, 2007

4/9/07- I placed an order for Shelter Island Table, Umbrella & Set of 6 chairs. Total was 658.81 including the delivery charges of 31.50 for ALL three items. I was sent a confirmation email with all items on it and all prices on it. All items were on sale until 4/14. 4/10/07 rx'd email cancelling table & umbrella. I called to find out why and was told that the table was out of stock. I asked when they thought it would be back in stock and was told by a rep (Susan) that she didn't know but to keep checking the website. I then asked to cancel the chairs since they were not needed without the matching table and umbrella. She refused to cancel chair delivery stating that I could always refuse delivery when they showed up.She suggested that I recheck website for new inventory in a day or two. 4/12/07- I checked the website and the table & umbrella are back in stock.

I tried to order but shipping that cost 20 on 4/9 is now 90. Also, the table was on sale on the 9th for 150 (sale ended the 14th). However, now the table is not showing up for sale and it should be. Called 866-562-7848 and was told by a rep (Jude) they can reorder the items EXACTLY as I had ordered on the 9th but that the system was down could I call back in a couple hours. Did not have a chance to call back that evening. 4/13/07 Went back onto the website and tried again. Once again, the shipping was 90 instead of 20. Also, the table was still not showing up on sale. I called back and spoke to a rep (Mark). I told him all the background and that Jude had said he could reorder the items with the same costs and shipping. Mark said that my order was cancelled due to pricing issues as well as no inventory.

I explained that the website says that the items are in stock, the sale was supposed to be on through 4/14 and asked why Jude said he could reorder exactly as before and now they can't or won't. I asked to speak to a manager. The manager (Jenny) said that I would not be getting the table or umbrella from them. She said that the inventory says they have one table in stock but that really means they don't have any available. I asked her how they could advertise an item on sale with low shipping and once the order is placed change everything. I also asked her to confirm with me the tracking number for my chairs since the one they sent to me via email was not a valid UPS tracking number.

She told me its being shipped via FEDEX but that the number is also invalid for them. I should expect it tuesday or wednesday the following week but that I would not at any time be able to get the table or umbrella from them even though their website says it is in stock. When I asked her to explain to me why Jude said he could help me and she refuses to she said "I don't know what to tell you. You cannot get the table or umbrella. And your order was cancelled due to inventory and shipping price errors." I found her to be rude and absolutely unconcerned with the fact that I had been given the run around all week and lied to.

Karen of Dallas, TX March 20, 2007

On 3/20/2007, I was perusing the Kmart website clearance area. Under the electronic section of that area, it lists a 46 inch 16.9 Hitachi HDTV Item #9990000022279411 at 20.00. I purchased the television online and received a order confirmation number: 120291. The total amount with shipping came to 86.33. One of my co-workers, couldn't believe it so she called to verify where upon she was informed that she would not be receiving the television because it was a mistake and that she would not be receiving a television. After hearing this, I became very upset because as a former Business Marketing major, this to me is false advertising.

Juliana of Brooklyn, NY December 29, 2006

On December 11,2006. I Placed an order on Kmart.com. The order that I placed was a crib and mattress. I placed these orders because I have a 5 month old daughter and she is curerntly now sleeping in a bassinet. I received my order for the mattress on the 15th of december. The crib i never received. I have called kmart.com many times and i have complained and explained to them that i need a crib to be sent to me or to be refunded my money (so i can purchase a new one). I just needed some answers on waht happened to the product that i have ordered.

Their customer service representatives have been nasty and one has even hung up on me while i was trying to talk to her. I have been a patient customer and have tried my very best to not get loud or curse. I keep getting emails with apologies but my child cannot sleep on apologies. Up till now no one has helped me. Ihave to wait another 8-10 days as of yesterday (12/28/06) for them to track and investigate on the package which has nothing to do with me since the product is alreadpaid for and has been deducted from my charge card. So i still have no crib for my child to sleep on.

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