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Shawn of Fort Worth TX (09/16/08)
I am a victim of Kohl's credit card scam and while some people may only have a few bills and can notice that they didn't receive their first bill in four weeks, the rest of us have many bills that we pay as they come in and wouldn't notice if a bill that has never came in before was late or not. Not to mention that it is Kohls responsibility to send out credit statements (bills) to their customers and not every customers responsibility to make sure that they receive their statement (especially new credit accounts).
It was 5 1/2 weeks before I noticed the bill hadn't arrived. Not only did the bill never arrive but customer service gave me the run a round when I called and tried to find out what I needed to do to pay my bill that they still hadn't sent me. They said my bill would be sent out but it still never arrived and by the time I called them again they had already turned into their collection agency (that they own) and I found out that my $60 in charge was now $148!
Kohls changed my address from the one I entered on the credit application to one on my credit report. Not only that but they never called my phone until they had already closed my credit account and sent my case to their collection agency (that they own). That means they never bothered to resolve the issue until they had already tacked on $88 in bogus fees, closed my account and put the information on my credit report. I agreed to pay my bill if they would remove the erroneous information from my credit report. They refused to do so and to this day I haven't paid them one cent. Who is running this company? All I can say is if you are thinking of applying for a Kohls card DONT, because this can happen to you.
Kathy of Collinsville IL (08/25/08)
I received a 1carat diamond cluster ring for Christmas 2 years ago. I lost a baquet and took it in for repair to a reputable jeweler. I was told that this ring not repairable. A lost stone - I have had several replaced in other rings! When I went back to Kohl's - I do not have the receipt - I was told they are a department store not a jewelry store. This is not a costume piece of jewelry for $29.99 and but they do not stand behind their merchandise. If you are spending $700 or $800 you better go elsewhere
$value of the ring WAS $800.00 but without a stone its worthless
John of Tulsa OK (08/05/08)
I went into kohl's the other day i don't remember the exact date. i walked in and was trying to find an associate to help me find a tee shirt. I ran into amanda and asked her and the entire time that she was Helping me she was talking about how the other associates we're pretty much beneath her and she actually ran into another associate and was incredibly rude. i was so disappointed in this that i just left the store and i will not return while she is still employed there!
Cindy of Richmond VA (08/05/08)
I am still in the process of dealing with this matter. On July 16, 2008 I ordered a vacuum cleaner on the Kohl's.com website. On July 22, 2008 I received the wrong vacuum which was addressed to someone else. I called customer service and Jessica told me that a pick up would be scheduled for the wrong merchandise and that my merchandise would be shipped to me in 5-7 business days. Those days came and went.
I have contacted customer service via email almost everyday since only to get the response that they are researching my order. I have also been told again that my order should arrive in 5-7 business days, but when I requested an order number so I could track the package I was told again it was being researched. It is almost 3 weeks since I placed this order, it has been charged to my Kohl's charge, and I have no merchandise.
I sent an email today requesting a credit to my account and to cancel the order, but I have not received any response. I really feel I'm being lied to,and I'm hoping I don't have trouble getting the credit since I don't want to pay for something I didn't get.
So far the only consequences are that I have a $273.39 charge on my card for a vacuum I didn't receive. Never mind the aggravation.
Greg of Lenexa KS (08/04/08)
I have tried and tried to shop the Olathe Kohl's over the past year and find the conditions deplorable. How can I spend money when I cannot even find my size on the rack! Furthermore, the salesfloor is so unkept, it is hard to believe the store can be open. Who is in charge here?It is time the District or area Manager get involved!
Vicki of West Columbia SC (07/14/08)
Placed an order online, never re'cd email confirmation until I called about it. Which they told me that they did not see where I had even ordered. (Which it had been 2 days-it should of been in their system by then) So I reordered thinking surely I had made a mistake at checkout.
Called to cancel the second order, which my HUSBAND paid for and they wouldnt even help me out b/c he was paying for it even though it was shipped to my name. I somewhat understand privacy issues but were talking about is a shirt and pants, not a hospital chart. This will be the last time I spend a dime at Kohls.
Chelsey of Albany GA (07/09/08)
I have never felt so dissatisfied with a retail company in my entire life. Today July 8th, 2008 I came into Kohls of Albany, GA to try and catch the sales before the ad ended. I could not locate a particular item in the bath area and just so happened assistant store manager Justin was walking by. I asked him for assistance and he acted as if he was in a big hurry and did not want to assist me. I asked him about some towels and he stated that he would go to the back and check to see if there was anymore.
I was standing in the same place approximately 15 minutes and he still did not return. I left all of my merchandise there because I felt like I am a customer and the least he could have done was came out to give me an update on the progress or something. I feel that Kohls have some of the worst management in Albany. I have worked in retail before and I know that customer service is a major plus. This horrible management team has just lost a loyal customer and I will try my best to spread the word of this experience to my family, friends, as well as strangers.
Robert of Upper Darby PA (05/24/08)
I don't know who's in charge of the hiring practices at the Kohls in Havertown, PA, but my family will never shop there again. Apparently it's alright with them to have staff members ogle young women such as my daughter who's barely 16 at their service counter. In this case the young man we'll call Will since it's not far off from his actual name continued to stare at my daughter's chest even after my wife who was shopping with her at the time turned to him with an anger in her eyes. See my wife angry once and you'll understand. If this is the best they can do for staff I'll take our business elsewhere
Serryjw of Denver CO (05/09/08)
It fun to see that Kohls customer service is worse than it was over a year ago. I bought merchandise online from 5 stores the same day. I received an order confirmation from 4, guess whom didnt send one. I received a shipping confirmation from 4 stores, guess whom didnt send one. There are a bunch of dead links on their website. There webmaster should be fired. In a time when business is so bad; they really are running existing customers away. I will not buy from them again.
Pam of Tell City IN (04/30/08)
I purchased a complete set of Sonoma Dishware called Cherries Jubulee from Kohl's but never unpacked it as we were moving soon. After we got to our new home I unpacked them. After we used them for awhile we started to think they smelled funny. The more we used them the worse they got. I noticed when we took out plates to use they had a green powder on them and I had to wash them before we ate. They dishes we hadn't used for a while also, farther down in the pile were doing it also. They even left a green residue on the shelf. They have a very strong smell of mold.
I contacted Kohl's and they said they hadn't had any recalls for them. Since they were made in China I tested them for lead. They passed that test but the mold gets worse and worse. Kohl's offered to maybe give me clearance price refund towards another set of dishes as I didn't use my Kohl's charge to purchase them. I have no intention of buying another set of Sonoma dishes. My biggest concern is that they didn't seem to take my complaint seriously or pursue the matter any further. How sick are these dishes going to make anyone who uses them? I will probably never get my money back but at least I know I reported it and went back to good old reliable Corning dishes so I won't make my family sick.
These dishes were rather expensive and I purchased the complete set. I have allergies I haven't been able to clear up and now wonder if these moldy dishes have contributed to that. problem.
Karen of Marathon FL (03/30/08)
I was paying my bills online today, as always, and pulled up my Kohl's statement to review it as I had noticed my balance was a little high. In doing so, I realized that my Kohl's balance wasn't going up due to financial charges as I had assumed, but it was going up due to a charge being added on each month to my account for Premium Ease Access. I called to ask what this was and was informed that this is a card protection service. I did not request this service. I was then told that even though I had not checked the box that stated I wanted the service, but because I had not check the box that I didn't want the service, the assumption is I WANT THE SERVICE. Huh?
I told them if I didn't check that I wanted it, the assumption should be I didn't want it. Because I had a substantial balance with Kohl's, I had assumed (one never should) that the balance was going up due to financial charges. I rarely look at the paper statement and make payments online or through my bill pay service with my bank, so I really don't look at the statement. My fault. However, today I found out that for the past 15 months, Kohl's has been methodically adding approximately $15.00 a month to my account, because I didn't check a box. I was told by the Customer service manager, Amy, that the best they can do is reimburse me $30.00 (a total of 2 month's charges). She also told me that I had been notified by mail about this service. I received no letter. I told her the best I could do is cancel my account and let people know that if they aren't careful, Kohl's will take their money. I've canceled my account and shredded my card.
I am out $225.00.
Amy of Travelers Rest SC (03/14/08)
I very rarely use my Kohl's charge account. I used it in November/December for gift items and signed up for online access so I could pay the account online. Once the statement was available I paid the complete $600+ balance. I used it again that month online during a sale they were promoting. We were also in the process of moving. When I got the email that my statement was available I tried to log on. No luck. It said my password was invalid. I keep a list of all my passwords and I knew what it was, but it wouldn't let me log in to pay my bill. I went through the process to get a new password and none ever came. Since we were moving and I rarely use this card I forgot about the password until we got high speed in the new house and I looked at my emails. I had a whole bunch of emails about sales and promotions, but no password. After numerous attempts I finally got the password set and made my payment, but not before Kohl's reported it on my credit record. I called to complain and they had the right email address and everything but I never got the original password. They said they could not remove the report from my credit but would take off the late fees. I'd rather pay the fees!! I have no marks on my credit!! (Well, not until now.) I went online to pay the balance off today and what do you know - invalid password. Same process. I finally got a password after the cut off time for payments to post, but it's not due for over a week. I wasn't going to trust them so I started early. I called and cancelled my account and told them I thought it was funny that when you click on Pay Bill to access your account your password doesn't seem to work.
I now have a mark on my credit for an account that used probably less than 5 times.
Yu-Mei of Virginia Beach VA (03/04/08)
I purchased the items at Kohl's Department Store in Virginia Beach with $30 prepaid VISA card rebate. According to www.web-rebates.com/digital-labs'record, the company has received my rebates request on December 28, 2007. On the website, it indicates that It will take 6-8 weeks from the date we receive your request to process it. Under the questions of How long should it take for me to receive my rebate. It's been more than 8 weeks; in fact, it's about 10 weeks to be exact. I called couple weeks ago; the representative told me everything looks correct, it will take another 2-4 weeks to receive my rebate. I questioned him about the process; unfortunately, he didn't really seem to understand the question. I waited for two more weeks. I called again today, the representative said everything is ok, you will receive the rebate within 2-3 weeks. I was getting very upset, I asked him couple weeks ago when I called, the rep. said it would take 2-4 weeks, now you are telling me I have to wait another 2-3 weeks. He replied, that is correct, last time it was 2-4 weeks, this time I am telling you it will be 2-3 weeks, it's different. This is clearly a scam.
I am not sure if I will ever receive my rebate at this time.
Deb of Altoona IA (01/28/08)
BUYERS BEWARE! I bought some stuff from Kohl's in March of 2007. I paid all but $22.00. I never got a remaining statement for the $22.00. Kohl's claims they sent it numerous times, and one representative (WAYNE) told me that they were returned. The address they say they sent them to was a P.O. Box that I had all my mail forwarded to when I moved from Colorado to Iowa. Another Kohl's representative (MATT) told me today that they did NOT get any of the statements returned. The P.O. Box still exists as my daughter is using it as her mailbox. She has NEVER received one statement from Kohl's. She's an accountant; she would not ignore these. I got a notice in the mail yesterday that I owe them $181.00 in late fees and finance charges for the $22.00 I owed them, and this has been turned over to a collection agency. I had sent them $150.00 in March and another $50.00 in April. Do they really think that I was trying to avoid a $22.00 bill?
When I called to discuss this, they refused to listen or consider what I was saying. THE MANAGER, DIANE, refused to return my call. It's funny that they couldn't find me 7 months ago (with an active P.O. Box), yet now that they have run up the finance fees, etc. they found me. It's pretty hard to pay a bill that you don't even know you owe! Now I have a bad debt entry on an absolutely SPOTLESS credit history because of Kohls. SO....MY KOHL's CARD IS GONE, and that's the last I will ever set foot inside of their stores. It seems to me that they just wait until someone misses a payment, then BANG you go on the "we stop sending statements" list so we can run up these charges and send it to collections without you even knowing....
STRESS OVER THE EDGE! Money that I don't have--now I have to put off other needs to save my credit from the errors of these mercenary people.
Eva of San Dimas CA (01/22/08)
They had pants on sale for $21.99. The store charged $29.99 (regular price) - 15% discount (scratcher). Was told I had to go to customer service to fix it. Customer service confirmed $21.99, gave back the difference, but did not apply the 15% discount to the correct price. Had to ask again and after much technical runaround, they finally got it right. Many, many, times Kohls charged regular price for items displayed as on sale. The above is just my latest incident.
Mark of Pickerington OH (01/20/08)
Kohls put the Rachel Ray garbage bowls for sale in the Sunday paper. We went to our local Kohls 1 hour after opening and none were found to be in the store or in stock. We then went to another Kohls they only had 3ea, all the same color. How can you put something on sale when the store dosen't have them in stock? I feel this is just a ploy to get us into the store and I am not happy at all about this. We shop at Kohls all the time and do not like being used just to get me in the store.
Vicki of Littleton CO (01/11/08)
I went in to use my $50 Kohl's gift card with the numbers from the receipt, as the card got lost in the wrapping paper. They said the numbers wouldn't work, so I left and got the receipt from the person who had given it to me. I went back with the receipt. I got the items I wanted and gave them my amex gift card which had $11.44 left on it. They ran my amex card and then wouldn't take the receipt for the Kohl's card.
The manager voided the transaction and said the $11.44 was back on the amex gift card. However, when I checked my balance, it was $0. Now I am out $61.44. What can I do?
Kerstin of Moseley VA (01/08/08)
I purchased a gift card for $25 to give as a gift and then decided to get that person something else. I tried to get the $25 refunded to the credit card that I purchased it with but they would not issue a refund. Said that I would have to spend the money, even though I had the original receipt with me and it was only 30 days out. No where does it state that the gift card is non-refundable to the person who purchased it.
I want my money back.
Gary of Chino Hills CA (01/05/08)
I wanted to purchase 2 items from Chino Kohls, a shirt and leather jacket. The clerk rang them up. I had a Visa gift card with about $23 left on it which I gave to the clerk. She swiped it, removed the credit from the card, and I wanted to pay the remainder with my debit. When I started to do this, the clerk said I could not do it, and she had to void out the order. She said that she would give me store credit for the gift card and apply it to the purchase, which I was fine with. She then made several phone calls and then told me that she could not do it and that she would return the credit to the gift card but it would take 14 days to do. I don't understand why it would take that long to return the credit since it took her 1 second to remove it. I called for the person in charge and she was of no help, and actually got belligerent with me. I have yet to receive any credit and am out the $23 dollars credit.
Jian of Carrboro NC (01/05/08)
I went to Kohl's store at Durham, North Carolina in fall last year. I spent about $60 there and applied for the Kohl's card. However, I did not receive my Kohl's card then; I have not received the card until now. I got automatic phone calls asking me to pay the bill starting at end of October. Since I did not know my customer #, I went back to the store and wanted to pay the bill with a credit card. The service woman told me that she could not take my credit card for the payment and gave me a small sheet with my # on it. I then tried to pay the bill with the late fee (about $90 total now) on line sometime in Dec. However, after about one week, I still get this phone call from Kohls reminding me to pay the bill. I checked my account and found that my payment was pending. I called Kohls customer service, and they told me to cancel this payment and start it again--what I exactly did.
A few days later, I found my payment was still pending. This time I could not reach the customer service because the phone line was too busy (too many happy customers?). I went to the Kohl's store in Durham again. A lady in the store called the customer service and explained the situation for me. I asked her whether I could pay my bill with a check (I had the checkbook in my hand). Obviously she got a clear instruction from the other side of the phone line and told me Kohls cancelled the last $25 late fee, and my account is balanced now. I DID NOT need to pay it with check. Hurrah! However, believe it or not, as I returned from vacation, I opened my Kohls account and was astonished by a due payment of $120--a $60 late fee to my $60 purchase! I called the customer service again and this time the woman on the phone told me that I might give the wrong bank account # by adding the check number. I am really stupid! I thought the problem was finally solved.
But as stupid as I am, I was wrong again! Tonight, after spending another hour to tell this story to a customer service women at Kohl's, I asked her whether it is possible to reduce my payment to $90 due to the circumstances. Her answer was NO! Now I have to pay $120 plus a few hours of phone conversations instead of $60 due to my stupidity! I asked for her ID and told her that I will write an email to Kohls customer service: her ID is TK48231. Maybe I just wasted my time again, because I am so stupid! So if you see this email somewhere in the net, it is me! I just want to tell people I was so stupid to enter Kohls store! I am closing my Kohls account. I hope I made a right decision this time!
Bryan of Greenwood MO (12/27/07)
IF you buy gifts for people at Kohls do not give them gift receipts. My mom bought me an outfit there and gave me a gift receipt. This is not the outfit I wanted. So I braved the return lines and after much debate only got an in store credit. I had the tags and a gift receipt. The website says that a corporate check can be issued for a refund. When I asked about that, they said it would be in the form of a gift receipt. So why does it not say that in their policy? I talked to corporate and they sent me back to talk to the Store Manager and the DM. In short, if you buy gifts for someone at Kohls do not give them gift receipts, have the cashier print off multiple original receipts.
Bruce of Westminster MD (12/21/07)
Kohl's has not sent me a statement for my credit account since November--yet calls and demands payment. My contention is that they hold statements to be able to make harassing phone calls and add late fees to the bill.
Aly of Hillsboro OR (12/21/07)
I waited a long time in line, around 345 or 400pm on Friday Dec 21st. When I went to check out, the cashier could not find the price tag to ring me out. She called Accessories Dept twice (I had to remind her to call the second time because there was no response and she didn't appear to care). She finally asked another cashier what to do. They told her to call Jewelry Dept. Finally someone from Jewelry Dept came over and took the item (wallet) to go find another and couldn't so she came back with the wallet, looked inside and found the price tag. Well hello! This is now yet another 10 to 15 minutes later (no kidding). The real issue (slap in the face) was the cashier then proceeded to check out the people after me, even though she had everything she needed to finally check me out. I said that I was next, then she told me that I needed to wait and to be patient! I was astonished, #1 because I had been patient up to that point and it was very inappropriate ESPECIALLY since it was HER error that kept me waiting! There were no apologies from her to me. I told her that I was very patient and would even wait for her to contact the manager over the cashiers. I finally had to go find the manager myself and explain to her what had happened, now it is about 10 to 15 minutes later, and there was no indication that any corrective measures will be taken.
The consequences of this are: I will not do business with Kohl's anymore because I will not give a business my money when there is zero customer service; just incompetence.
Lisa of Belvidere NJ (12/20/07)
I placed an order online for Christmas on December 8, 2007. I received an order confirmation and was told I would have the order by December 12 - 13. Well, December 14th came and I only had 2 of the items shipped. I contacted customer service via email twice. By December 18th I still had no response so I decided to call Customer Service. After being on hold for about 1/2 hour I finally got a rep and told her about my situation. She was unable to tell me why my items had not shipped--but assured me there was plenty of inventory and that she would have to email Kohl's fulfillment center to get an answer, and that they would email me a response. I did not get a response and because time was running short, I decided to call Customer Service again. I was on hold this time for about 45 minutes until I got a rep. This rep told me that the email was sent to the fulfillment center and there was nothing she could do. Because time was running short to have my order by Christmas she told me I should go to my local Kohl's and purchase my items there. I thought the whole purpose for online ordering was so I did not have to deal with going to the store.
Today is December 20 and no order shipped. I finally got an email from Kohl's apologizing, but they canceled my order because of product availability. I don't know how that can be when on December 18 and 19 I was told by Kohl's Customer Service there were plenty available. Also, if it was because of availability why, when my initial order was shipped, did they not notify me of the situation? Why wait and tell me on December 20, a few days before Christmas? I also went online today (December 20) and these items are still on the website showing availability. I feel that I am being lied to and treated poorly as a Kohl's customer. Perhaps they didn't like my complaint I emailed them. I will no longer shop at Kohl's.
Leigh of Arlington TX (12/10/07)
I tried to cancel a Cyber Monday order two days later, via Kohl's customer service phone number and email addresses. I never could get through the phone number until six days later - Sunday. By then, it was too late. But while I made daily calls to Kohl's customer service, I started sending daily emails to their customer service email addresses. They - like the telephone number - went unanswered for days. I have since only received 1/2 of my original order, which they wouldn't cancel because they never would answer the phone or any emails. They keep sending me form emails. Kohl's in-store service appears to be okay and intact, but don't ever order anything from Kohl's online!!!
I have yet to receive the second half of my order and they've yet to give me any answers as to why. I've given up calling them on the phone because their wait times are longer that what you've come to expect from Kohl's.
Wanda of Germantown MD (12/09/07)
On Saturday morning at approx 9:30 AM, I went to Kohls to purchase pair of boots since we recently received 3inchs of snow. I Arrived at the stored and within 45 minutes found the boots and remembered to look at sweatersin the Plus size women's section for sister/niece xmas present. I saw a sweater and I wanted to size it for myself for my sister, so I placed my coat over the buggy with my hand on edge of coat. Within seconds my coat vanished and I noticed it was gone. I searched immediately the area I was standing in due to the fact I was not there to visit the entire store since I can usually shop during the week when its more comfortable. I did not even button the sweater, I took it off and did not even look in the mirror.
I saw an Assistant working in that Depart. and she attempted to look away at first, but I insisted and I asked if Security was on duty and she said we do not have any here. That also surprised me since its Christmas, the busiest time of the year. So I explained what happened and told her my VW key were in the pocket of my coat. I asked what was the normal protocol. She said she would let customer services know so they could announce it immediately over the intercom. So I waited and searched for several more minutes and she did not come back. I did not hear an announcement but I did hear phone calls for employees and sales racks. I decided to go to the cashier and have the store manager paged. I was told by the cashier, even though I was not purchasing anything to get in the long lines to talk to them, even though I told him what had happened.
I said this is ridiculous, please page the Mgr. He finally did. Apparantly the manger decided he was not coming because the cashier said sorry, but we cannot do anything for you. I had wanted at least ro report that my car key was in the pocket and I did not find my cell phone so I feared it also might be in my pocket. Later I found out my phone was left at home. I pointed out I had no jacket in 20 degrees weather outside and I live at least 15 minutes from the store and I was afraid to leave my car for fear they would take that too. When I threatened to call the police to file a report, the Store Manager finally came to the front of the store to tell me in person that Kohl's would do nothing to help me make a report and does not have security personnel. I then requested him to call the police and he sent his personnel to look in that 'area'. 45 minutes has now passed. I had to ask for his card, gave him my number and left with short sleeves to call my family from another store to be picked up and get my extra key. This is a poor excuse for professionalism and customer svs, especially since he emphasized he needed to get back to the floor with the 'customers' and I finally said I thought I was one?
I had not worn my coat before, so feel justified in getting a refund. I felt total lack of care on their part and humiliation. I was walking around in a short sleeved t-shirt and they were saying that maybe I came in that way? It's 20 outside. I have to replace my VW keys at approx 60 bucks or so and about $250.00 for my coat, and before I left the store someone had their purse stolen and another coat, so I was not the only one.
George of Murrysville PA (11/18/07)
Don't count on Kohl's for actual delivery. I purchased items a few weeks ago with their 30%-off one-day sale. They sent me an order confirmation and then a shipping confirmation, with a tracking number. A week later, the tracking still didn't show a delivery date. So I called, was on hold for almost 40 minutes, only to be told there was a problem at UPS with the shipping address (Lie!) and that it was coming next week. Today, almost 3 weeks later, I get an email showing another tracking number and only a couple of the items originally ordered and confirmed, without the discount charged to my card. So be careful, and don't believe a thing the CS reps tell you, if you can hold for 40 minutes to talk to them.
Also, I called the manufacturer of the biggest items ordered and was told and got email documentation that Kohls was showing a retail price 33% above the MSRP. So their so-called sale price wasn't much of a sale at all. Again, be very careful in dealing with Kohls;they are not the retailer they used to be years ago. I just hate being lied to and dealing with dishonest businesses. I canceled my order.
Bluegene of Darien IL (12/31/06)
Very unhappy experience at Kohl's at the year end! I would just warn someone who wants to buy women's clothes at Kohl's - Keep your eyes widely open! For some reason, they tag the same type of clothes (same brand, style, and size) on the rack with different prices (e.g. one shows $21.99, and the other $14.99). I don't know why they did this (I hope they did not do it purposely to FOOL customer). At the register I was told that there's no discount and they even didn't believe they have those $14.99 tags until I brought one to them. Then the cashier said it must be from the clearance area.
I don't know where their clearance area is, but the one priced $14.99 is indeed from the SAME rack of the $21.99 one. Interestingly enough, the lady right in front of me seemed to have exactly the same problem. I don't understand why they do this to the customer. They are wasting our valuable time. I really don't think it's necessary to fool us on the $7 difference. They can simply show the real price and I will still buy it. And now, I never want it because I feel disgust for it and I'm afraid later on when I wear the shirt, such unhappy experience will squeeze into my mind. They are never the Kohl's I knew before... I really hope Kohl's can take on efforts to improve their in-store service.
Preston of Clyde OH (10/23/06)
After purchasing 3 different stainless steel kithen cutlery sets, one Basic, one Chicago Cutlery, and the last one Kitchenaid, (all three rusted after a week)I returned it to the store , thats when they told me since i had putthe item in my Kohls charge i had recieved 17.99$ in kohls cash and had used it since i had purchased the knife set,I would get the refund for the knife set minus the kohls cash!!!I explained to the manager that it is not my fault that they sell junk and had wasted time/gas money on three round trips to your store and she pretty much told me sorry about you luck, so for a 90.00$ knife set i was only refunded 76.87$$.
Betty of Hammond IN (05/11/06)
I returned items numerous times was told I would receive a check in the mail. The checks never came I contacted Kohls main office, and was sent a in store credit. My in store credits added up because these were gifts I received as gifts didn't like or fit so I had no receipts, the main office was very rude. I said I was old I would receive a check and they denied this.
Michael of Philadelphia PA (03/26/06)
I went shopping on Saturday evening with my 87 year old father. Not a salesperson in sight, walked across the store to locate a tape measure to determine my Dad's waist size, the only person at Customer Service informed me that Kohl's does not have one (but I might check in the shoe department !) After picking through some items, went to pay, and waited on line for over one half hour.
The very kind cashier paged for "all available associates please come to the front registers". No assistance came. I asked him if there was a store manager. He said he was in the stock room. He was also unavailabe, when I attempted to locate him. I filled out a "store survey" - hoping that I could plce the comments I am making now directly to Kohl's. There is NO E-MAIL ADDRESS, and the corporate offices are not opened, obviously, today (Sunday). I am visiting from Pennsylvania, where I do not find the same degree of total-self-service and seeming store manager indifference/incompetence.
Rose of Loretto MN (02/24/06)
Receiving incorrect billing and unable to contact finance department due to lack of telephone number.
Jennifer Benicia CA (10/16/05)
My husband and I purchased a sofa and a recliner chair 2 years ago. The salesperson told us that this sofa would hold up very well to kids, etc. We don't have kids so we thought it would be a lasting piece. She also said it would be "easy to clean." Well, neither of these things seem to be true. The recliner came with a giant wire sticking out the front of it.
They replaced it within a week, only this one has a bump under the fabric that is still noticable...they sent someone to look at it but strangely, he found nothing wrong with it. It also makes a loud crack sound when putting down the footrest. It is a completely inferior product. One would think that for $1200 that we would get a quality piece of furniture. Now on to the sofa.
The sofa cushions are all crushed without possibility to reshape/re-form them into something useable. As I said, it is my husband and I only who use this sofa. We don't have teenagers who lounge around on the sofa squooshing the cushions. They simply are deformed. They don't even sit up on the back of the sofa. They fall down into the seat even when no one is sitting on them. I cannot believe how hard it is to clean this sofa. It is microfiber and anytime I have cleaned it, it ends up looking worse. I will not purchase another piece of furniture from La-Z-Boy nor would I recommend them to any of my friends.
Desiree of Discovery Bay, CA (12/27/05):
I went to Kohls to return two items. The cashier asked if I had a receipt and I said that I did not because they were Christmas gifts. The cashier said without the receipt she could only give me the value of the item as it came up in the computer system. I understood and that was acceptable. Then she said she needed to have my driver's license to run through her system. I ask why this information was required and she indicated that it was store policy.
I requested to speak to a manager and to see the store policy. The manager could not produce the policy and said that they are not required to show it to me. After almost 30 minutes, I took my items and left the store. When I got home I checked the Kohl's website for their return policy and did not see anything that indicated a drivers license was required to return an item without a receipt.
I have returned items to Wal-Mart, Gap, and Target and none of these stores have ever required a driver's license for a return without a receipt. I feel like requesting this information is a violation of my privacy.
Trudi of Gaithersburg MD (9/8/04):
Here is what my 19-year-old son said happened to him on 8/23/04 at Kohl's...
I got in line and a cashier came over to me and started scanning in my items. I went through my wallet and pulled out the gift card that I had and set it down on the counter in front of the cashier. After she scanned in my items, she quickly asked me about a credit card. She told me many times that I could get an instant 30% off if I applied for the card. So I did, and it took about 3 minutes.
The price was originally $51 and some cents. I figured with the 30% off, I could save money and still have some left on the gift card. After I applied, the cashier took the 30% off my order. At that point she read the price and I handed her my gift card. She tried multiple times to run it through, then looked at me and said "Oh, we cannot use the gift card with the 30% off." She told me that I must put the full amount onto my new Kohl's card, which at that point I refused and told her to void the sale and ring it up again.
After I had entered in my information to apply for the card, I was told to sign a receipt to verify the new card. After the cashier rang me up for the second time, I noticed the total due was $1 and some cents. I got my wallet out and opened it, at which point she told me she put it on my new card. I was already in line for over 10 minutes, so I said fine, grabbed my items, and walked out of the store. Now I am left with a Kohl's credit card with a dollar and some cent charge on it. I only wanted the card to get a discount, but at the end of it I got absolutely nothing out of it.
First, a college kid with essentially ZERO income gets on-the-spot credit card approval ... aren't some states outlawing this unethical practice? Then, he gets the card, along with his bill for $1.54. NO 30% DISCOUNT, AS ADVERTISED, FOR OPENING THE ACCOUNT. Seems quite shady to me!
Susan of Cypress TX (3/26/04):
I walked into the metal end of an exposed clothing rack in the store. It folded over the cornea on my right eye. I went to the emergency room where they said I had a cut. It was extremely (and still is ) painful. On Tuesday I went to an ophthalmologist who sent me to Baylor Eye Associates at the medical center in Houston. The doctor operated and is trying to smooth down the flap. He put a contact lens over it, hoping that helps.
I had it checked by him Fri. morning, and will go back on Sat.the 27 to see if I can see any better with the right eye, and if he needs to suture etc. I've missed a week in my classroom (part-time teacher) and am in daily pain and as of yet can't see out of right eye. People at the store were nice. I guess my insurance will pay for this -- just hoping I'll be able to see with that eye eventually. Please suggest that Kohl's cover the sharp ends of those racks.
Ann of Milford MA (4/2/04):
I made a purchase of 6 items, the price on the display read 3 for $21.00, however they rang up as $13.50 each. When I returned to customer service they did give me the difference in the price on my receipt and display price. My question is this "If an item rings up incorrectly and you must go to the service desk to get it corrected, do you get those items which rang up incorrectly for no charge?" It was my understanding that this was a state law, the girl in customer service told me it's not. Stop & Shop in Milford, MA does handle scan errors that way.
Prudence of Islip NY writes (10/2/01):
Whenever I go shopping at Kohls, what I am charged never reflects whatever the item is on sale for. On one occasion, three out of six items purchased rang up incorrectly.
I was overcharged for two different pairs of pants that I purchased. They had candles for sale - 40% off a candle costing $8.40 which should equate to $5.04; they charged me $6.22. Just think of the people who don't even check their receipts!
Their response is to return back to the store and they would fix it. If they would fix it from the beginning, I wouldn't have to keep "returning to the store"!
Ananth of Overland Park KS writes (3/21/01):
This is a complaint on behalf of my wife, Aarti. She has a Kohl's charge card, which she doesn't use at all. So she called Kohl's to cancel the card in December 2000. She spoke to this customer service representative called Damon, at 1-888-305-8022, extension 352.
Mr. Damon told her that there was some pending charge amounting to about $65, and accumulated finance charges amounting to about $85. Aarti was surprised because she hadn't made any purchases with the Kohl's card and neither had we received any statement from Kohl's. She requested Damon to give her details on what the purchase was for, which Damon failed to provide. Damon asked her to call in 2-3 weeks, when he would have details.
Aarti called back and the details were not found - rather Damon said he had misplaced them. He asked her to call after some more time. All this while, we were wondering how come we didn't receive a statement from Kohl's, and furthermore, they weren't able to give us any details about the alleged purchase. This continued for some more time, and finally two weeks ago (the week of March 12, 2001), Aarti called Damon again and got the same kind of response.
All this while Kohl's has been claiming that they have mailed us the statement, but we are surprised as to why ONLY THIS STATEMENT has not been delivered by the USPS - we have received all our mails properly and have an unblemished credit history. So, we are very conscientious consumers who wouldn't hesitate to pay up if convinced about the purchase.
Kohl's never convinced us and this was mentally strenuous on my wife as she is very touchy about issues that may affect her credit and financial history. She called Kohl's again today, and was told, to her surprise and chagrin, that Damon was no longer with the company. She was directed to a manager by the name of Teresa, who informed her that Kohl's sent two letters to us (and yes, they had the address correct) and we WOULD HAVE TO PAY UP, because the dispute period was over. They would not even send us a statement or tell us what the purchase was for.
My frustrated wife finally asked me to intervene. I talked to Teresa myself and she was very rude (as she was with Aarti) and told us that we had no choice but to pay up. She then transferred the phone to a Scott. He was rude too, and told us that our credit history had been tarnished, and they would not send us any more letters/statements. Based on this traumatic experience (it may be only abot $85, but we need to be convinced in order to pay up), I decided to contact you. Once again, if we are convinced about the purchase, we will pay up. But Kohl's must furnish a statement to us.
Since they have regularly failed to do so, in spite of repeated phone calls by Aarti, I appeal that Kohl's should waive this charge and apologize to us for the trouble caused. I definitely don't buy their argument that it is postal service problem, because WE DO PAY ALL OUR BILLS, WHICH SEEM TO BE DELIVERED BY THE SANE USPS WITHOUT ANY PROBLEMS - may be the USPS has a sophisticated mechanism to filter out mails from Kohls to us only!
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