Kohl's

Sandra of Fremont, CA November 22, 2009

I was shopping at Kohls on Friday evening, November 20 at the Night Owl specials. I had my arms full of purchases and as I approached the escalator, I realized I had an arm full of stuff to carry down the escalator. A Kohls employee was right ahead of me on the escalator and I asked him he could please help me with my purchases. He turned around and told me, "that he was sorry but that he was off"

I then stepped onto the escalator with all my stuff and slipped and dropped some of my items and bruised my knee and hurt two of my fingers catching my fall. I could not believe that the young man could not take two minutes to help me. I like shopping at Kohls but don't know what happened to customer service or common courtesy.

Colleen of Lynn , MA November 20, 2009

Went to Kohls. To buy a pair of shoes I found the ones I wanted they had them in black & brown but there was a huge price difference brown 26.97 Black 38.99 i went to the counter asked why they informed me they charge by the color black cost more That is the most ridicules thing I have ever heard the woman at the counter also told me that its the same thing with cloths if you want it in black you will have to pay more same Brand same everything just a different color is this Legal I will never shop at Kohls again

Sherrie of Long Beach, CA November 18, 2009

My son and i went to this store after leaving the long beach store looking for a different size in the jeans we just bought.the lady in the jewelry dept.handled our return.It was the Worst shopping exp.i've ever had.i reported her to the store mang.and she was very sorry for the ladies actions.it was 11-17-09@2:43..i can't tell you how much that lady embarrassed me.it was awful..I will Never go in that store again...Please do something about this.

janice of marlton, NJ November 17, 2009

The security pin was not taken off and I noticed it when i got home. The store said i had to come in to have it taken off. I believe this happened because the clerk waiting on me was not paying attention. She was interrupted a few times and talking to another clerk and costumer . This is an inconveinience to me as I don't get out often.

barbara of saint joseph, MI November 13, 2009

I was shopping in Kohl's this afternoon and went to the Christmas section. I was looking at stuff and suddenly realized that there wasn't one mention of Christmas! There were "holiday trees, ornaments, and decorations, and St. Nicholas and winter decorations, but NOT Christmas. This is very offensive to me and other Christians. Christ is the reason for the season, you know. There was another lady in there and I mentioned it to her and she said she knew it and she didn't like it either! I got so upset that I left without buying anything. I spend a lot of money at Kohls, but I'm considering not spending anymore there. I intend to tell all my friends about this and send out e-mails about it. I would appreciate it if you would consider changing this situation. Thank you.

Judy of Tucson, AZ November 10, 2009

Beware of opening a Kohl's charge account! At the end of September, I used the Kohl's charge card for the first time. I did not receive a billing invoice until the first week in November. There was a 20 late charge on the invoice. I called Kohl's Customer Service and was told I should have paid the purchase amount BEFORE I received an invoice. There was also a .50 service charge because I was aware I made the purchase, according to the Customer Service Representative. This is an extremely poor way to do business. I consider the Kohl's charge card to be nothing more than a fraudulent scam. I cancelled my charge account immediately and destroyed the card. I won't be shopping at Kohl's again.

Janet of Cape Coral, FL November 6, 2009

This is not a complaint about any of [Kohls'] stores or any of [their] sales associates, it is in reference to the AD I received today. [Their] jewelery AD shows several "crosses" but does not call them crosses, rather they are called pendents. What is the reason that [they] cannot say "cross"? Is that not politically correct? If [they] showed a "Star of David" in [their] ADs I would not object to it being called what it is or any other religious symbol being called what it is.

If [they] want to omit any reference to religion then "count me out"! I will turn in my credit card and never shop at Kohls again nor will any of my family or friends. Don't let the athiests (ACLU) dictate what you should say and what you should not say. Thanks for listening. I will be watching future ADs to see if this is corected.

Jessica of Ankeny, IA October 23, 2009

(the location in Menomenee Falls is the location of the corporate office but I originally returned my earrings to Kohls in Ankeny IA but have dealt primarally with corporate on this through many phone calls) I received a gift of diamond earrings that I decided to return on Oct 2, 2009. I did not have the receipt for them. Kohls offers in store merchandise credit without receipts and because I shop there a lot, I thought this would be acceptable for a refund. I had a general idea of the value of the return and it came close to what they issued me on the return receipt for 2289.59. The customer service employee at Kohls said the amount is too high for her to refund in store so it must be done through the corporate return department. She said it would take 7-10 days and to call the number on the bottom of the receipt if I don't hear anything by then. I agreed and gave her my contact info. To me this seemed crystal clear and all I had to do was wait for the refund in the mail.

I waited over 2 1/2 weeks and heard nothing from Kohls and never found anything in the mail. I am home each day and there have been to attempts at Kohls trying to reach me. I called the number on the bottom of the receipt to check the status. They told me they can not send the refund without more information. They wanted the store it was originally purchased from, the price, the name of buyer, how they purchased it whether Kohls credit card or other and many things I had absolutely no knowledge of. These things were not my business to know about in the first place because it was a gift and they could not give me a refund until they knew all of this info.

I hung up with them and thought more about the return that happened in the store and how clear cut and simple she seemed to make the refund "appear" to be. The Kohls return policy says "no hassle return policy" and this is far from no hassles! This "hassle"led me to think I would be unable to get any refund at all.

The 2nd call which was soon after the first call was when I decided I wanted my earrings back. I was told they would call the store to arrange for me to pick them up. I hung up because I was so upset but I had the understanding that the earrings would be in the store for me to pick up instead of "hassling" with the refund. I then called my local store manager and asked her about the earrings but she did not know how to cancel a corporate refund. She said she would look into it and get back to me.(she hasn't gotten back)

The next day on Oct 20th, I call corporate back to check to see when I can pick up the earrings. I speak with a gal who tells me the transaction has been found I am getting 167.00 sent to me and there is no option to get the earrings back, and that has never been an option to get the earrings back because they don't have them in the store. I was very upset to hear the price AND the way they have cheated me from my gift. I called my local Kohls store immediately after this conversation and spoke with a Manager. He said that he did talk to corporate about it and that the earrings were sent away on October 3rd. Kohls mislead me, stalled me, lied to me in multiple conversations and is not pulling through with their obligation to fullfill the original refund agreement that I have a refund receipt for in the amount of 2289.59. My understaning is that a return receipt is a contract of agreement that my earrings would be returned for the amount of 2289.59. I did NOT agree to return my earrings for the amount of 167.00.

If I knew the price was so much lower than the lowest sale price, I would not have returned the earrings! Kohls return policies are everything BUT "no hassles" like they claim. This is false advertising, misleading, dishonest AND legally corrupt. If a receipt is a contract/agreement for proof of purchase and price, then the receipt that I received from Kohls customer service when I returned my earrings should also be a contract/agreement for proof of refund and price that will be issued to me. Kohls should not be able to change this agreement to favor them when the price is this significantly different. 2289.59 is the last lowest sale price. After researching Kohls.com and the sales today,I do not know of any Kohls coupons, employee discounts or special deals that can bring the price down from originally being 5400.00 to 167.00 for a pair of earrings.

Cecilia of Georgetown, TX October 23, 2009

We received a Kohl's bill for 35.64 by mail, due on October 17, 2009. We paid the bill online on October 13. On October 17, 2009 we were assessed an additional 25.00. My husband paid that bill online, thinking I had charged that amount. He later noticed on the very confusing website that the 25.00 was a late fee. We called the 800 number and after long listening to confusing telephone options, succeeded in talking to a human being. We were informed that the late fee was a "system error". We believe that it was a planned attempt to mislead customers who don't read the confusing online payment option. We pay most bills online. In all cases except Kohl's, we receive email confirmation that the payment has been received and credited to our account. By not sending this confirmation email, the Kohl's system is set up to allow them to assess late fees when in fact the bill was paid on time. I will not be shopping at Kohl's.

Richard of Midlothian, VA October 16, 2009

Deceptive website, site 4 days behind in posting payments. Deceptive pricing in stores individual items not marked, surprise at register. If you want to go through the extra trouble of scanning the item you will be able to price the item. Store knows most people don't. Shop elsewhere where they do not try to deceive the customer.

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