This morning, Saturday, May 23, I went to the Colonie Center Mall to the Lane Bryant to purchase some tops. I was the first one there and I sales clerk came and waited for someone to let her in. A manager walked a few minutes later and said, "Good Morning." I assumed she was speaking to me as well and I responded in kind with no response from either of the women. After the store was opened, I proceeded to shop around. The sales clerk did not acknowledge me or offered any assistance. Another customer came in and the sales clerk greeted and assisted the customer and continued to ignore me. When I went to the sales desk to purchase my items, I informed the manager on duty of my shopping experience. She stared at me for about 45 seconds and then replied, "I'll take to her". NO APOLOGY. So I also commented on her lack of salesmanship when I greeted her earlier and she replied, "Well, we are busy" and I said "You are too busy to say morning?" She ended saying "Have a nice day" in a rude manner. I am a long time Lane Bryant customer and this experience was shocking and I will pursue my compliant.
Ashley of Lincoln, CA April 29, 2009
I was given a coupon code for Lane Bryant by a friend on 4/15/09 and I placed an order using it. It was a good deal, 120 off, but I purchased 187 dollars of merchandise and my credit card was charged 83.28. I am a long time customer of Lane Bryant and have spend thousands there, in store and online and often use a coupon or coupon code. With absolutely no notice to me my package was rerouted back to Lane Bryant over the course of a ten day period. I made several attempts to resolve this issue via email and phone. Today, 4/29/09 I received the first correspondence regarding this issue; a return receival noticed that said that they will refund me less shipping and handling for the return.
The coupon code was a valid, working code. It is not my problem if the coupon code was given to the wrong people. I use coupon codes from friends all the time, in fact Lane Bryant even sends out notices with coupon codes to give to "friends and family." My friend did in fact receive her package using the same code. The company never contacted me to tell me there was a problem. I was stonewalled when I called asking what was happening to my order. They took money out of my credit card account for 13 days without intending to give me the product. They had the product rerouted and are claiming that I returned it and that I must pay shipping and handling.
Melissa of Arabi, LA December 6, 2008
I took advantage of an online sale with Lane Bryant. They were advertising buy one get one free both online and throughout the store and on top of that I had a coupon for spend 225 and get an additional 75 off. I was able to get about 500 worth of clothes for a 165 with tax. [Am a victim of Hurricane Gustav.]
Well guess what Lane Bryant did to me? I bought one load of clothes in the store. Then I placed two online orders worth about 170 each. One of those orders was shipped. It is the one with all of the day clothes and not the sleepware. However the order with two pairs of boots and a bunch of nighties was delayed with no real reason other than that. I ordered this on November 28th and they are delaying my order until December 28th. If it is not processed by December 28th then they will cancel my order and refund my credit card.
Can you smell a rat? Sounds to me like they are going to see how their Christmas sales go and if they can unload everything at a better price then screw me. If not well then okay I can have it. In the meantime they will be charging my credit card interest on a shipment of clothing I have not received. This does not sound very legal to me.
Phyllis of Brighton, TN December 4, 2008
I first applied for a Lane Bryant catalog and credit card. They then sent a woman within catalog which I had ordered several items. Later they asked if I would fill out a survey for them for discounts on products. A few weeks later I found a 14.95 charge on my bank statement for UMG money ahead. I said I did not ask for this. The bank said it came from a woman within survey I completed. This was in fine print that I never noticed. I was furious.
I called to cancell every thing I have through Lane Bryant, Woman Within & all catalogs and accounts. This is so bogus. No physical damage, i was just amazed at how crooked companies work. I will never deal with them again!
R of Marion, IL November 24, 2008
I have been a loyal LB customer for years. I have recently had THREE of my orders cancelled, with no explanation. I can not get any calls returned, I have used coupon codes, or at least the ones that would work, and have always been a faithful customer. They have horrible customer service and at the very least could have called me and informed me what the problem was. I feel abused and mistreated by them.
Christina of Rsm, CA November 18, 2008
I placed an order for clothes on 11/07. I checked the status of my order online several times so that I could retrieve the tracking information. Every time I checked the status was Processing?. I used the email link after a week to ask the status of my order and never received a response. I ordered 12 items total and just yesterday (11/16) received 12 post cards in the mail stating that my items should ship by 12/11(!!!) and if they did not my order would be cancelled and my credit card credited. RIDICULOUS! If you do not have items to ship, DO NOT list them as shippable on your website!
Bonnie of Bend, OR November 3, 2008
I bought two blouses for a vacation. Tempted by a 15% discount, I let the clerk submit my application for a credit card. When I returned from vacation I found a letter from Lane Bryant requesting further identification; a pay stub, a W-2, a tax return, a bank statement. Are they kidding? What with a serious threat of possible identity theft, I'm not about to provide all that confidential information. They even suggested I fax it to them! Sure, let's just have all this info floating around for who knows who to see? I bought two blouses, not a home mortgage. This is way too much information for them to have. Is this even legal? Needless to say I won't be shopping there. And I say beware to any of their credit card holders.
Melissa of San Diego, CA November 2, 2008
Ordered from Lane Bryant online in May and used a coupon code to save 75 off purchase. Items came shipped in two separate boxes, one taking longer than expected. Found out in statement in August that my 75 coupon had never been applied. Tried to contact customer service (good luck) and found out that I was welcome to take everything back to a store and have a credit issued to my card. (Meanwhile the balance had already been paid off). And it's not convenient for me to just find a lane bryant nearby.
Then in September, as I didn't learn my lesson from my first experience...I went in to a Lane Bryant store while on vacation. I ordered 4 bras through the sales clerk because the store didn't have them in stock/on hand. The bras arrived at my house (not in the timeline promised) and they were all the wrong size and the clerk had NOT rung them up buy one get one half off. I proceeded to search out my nearest store and took them all back.
As soon as I walked in, I was being asked if I had a Lane Bryant Credit Account...a little pushy? Then I explained to the clerk at the counter, who was actually very nice, what had happened. She re-ordered my bras (8 total) and verified that they had rung up correctly and said I would receive them in 4-8 days. Almost two weeks later, I get 8 post cards in the mail saying that there will be a delay and they hope to receive the bras by 11/27/08. If they haven't shipped them out to me by 11/27/08, they would automatically cancel my order and refund my credit card. What? So basically I will have been waiting on the CORRECT bras from September to the end of November? And, my credit account will have already been paid off by that point? So, I can get a credit if they don't ship the bras and cancel my order? AND my postman knows that I ordered 8 bras and what color and size they were because it was on a postcard? Are you serious?
I am furious. I needed these bras a month ago not by the end of the year! I will never ever ever order from their online service again. I will also be canceling my order and finding bras elsewhere. I could have them custom made and sent in under a month, why would I want to wait two months for these? And there is no customer service with Lane Bryant when you can actually find a number to call in on. GOOD LUCK.
Wasted Money
Jennifer of Duluth, MN October 28, 2008
I was forced to quit my job due to my ethics. This company doesnt care about their employees OR their customers. They simply care about forcing their employees to harass customers into applying for a credit card. I was told that my only function for this company was selling credit and if I did not do this up to their standards, that I would be fired. Morally, I felt this was wrong.
I lost my job.
Sandi of Kings Mountain, NC September 9, 2008
Purchased items on line, completed order, all was in stock said it would be recieved in 6-7 business days. kept checking on order and it kept say no order called customer service,,said they had to inspect the items for quality and shipping would be delayed.. i made it clear that i had order for a spefic time to get recieve the items.. was told that she would email the warehouse (cant call them,, they have no number for them) told her that she would have to overnight this order at their expense. kept checking on order ,, still not shipped..then they are shipping one item at a time. and nothing has arrived yet.. WILL NEVER SHOP AGAIN .. PEOPLE BEWARE OF LANE BRYANT ON LINE ORDERS...
had to go out and find other items..so i would have them on time.. about an additional expense of 100.00
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