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Dooty of Ontario OTHER (06/08/08)
I recently placed a purchase from Lane Bryant for 7 tops. I got a promotional code to use that was emailed to me. I completed the shopping cart went to the preview of your order. It showed the order to be $131.00 (including, S&H, customs and taxes) I am in Canada. The screen came up to review your order and details then submit if it is ok. Everything was fine and I sent it. Two days later I went in to see if the order was shipped...it wasn't, however the price had changed to over $150.00.
I emailed Lane Bryant and asked them NOT to ship the order as this was not the amount that I approved and I wanted an explanation as to the increase in charges. No reply....I emailed again and still nothing. The next evening they shipped the order. I emailed a third time stating that I did not approve the higher amount and I want to know the reason for the change. The customs and shipping changed from approximately 12.00 each to 25.00 each.
I finally got a response and they stated that I used 2 promotional codes (which I did not) I wrote to them again and asked why they would increase shipping and customs when the promotional code they stated I used was a 30% off. I asked them to cancel the order. They told me they charged my card as soon as the order was placed and it was shipped 6 days later. I stated that I inquired several times about the discrepancy and I think I should have been informed about the change for me to approve. (It is not much money, but it is scary that they just change the amounts without you even getting a notification.)
Anyway, they emailed me and said they are sorry I am not satisfied, however I can return the items, however I will have to pay for the return shipping (another 25). The Customer service rep was very rude in her email as well. Never will I shop there again, either on line or in store.
Deirdre of Liverpool NY (05/10/08)
I bought 6 pair of Right Fit Trousers. The first day and sometimes by the second day the hem unraveled on the pants. I had to walk on my hem the whole day until I could get them home to wash, dry and mend the pants.
I have sent 7 email complaints to customer service about this and have had no response. I send my first email on April 21st it is now May 10th. I like the pants and the way they fit, I just think I should be compensated for having to re- hem each pair. It's annoying that I have to hem them and even more annoying that I haven't heard back from Customer Service.
Linda of Oakville OTHER (04/24/08)
I am a Canadian who purchased some clothing at Lane Bryant in Niagara Falls, NY last fall. They offered me their credit card - an offer I only accepted as they provided no payment and no interest for three months. When the this period was over, I sent my payment - via Canada Post money order in US dollars - via Canada Post ExpressPost service (with a tracking number). I have proof that they received my package with payment on time on March 10. I have proof that the money order was cashed by them. Yet, my account has not been credited.
Currently, their collections agents have attempted to contact me indicating I have made no payment, I have to track the money order's cashing through Canada Post. It appears that Lane Bryant will not accept a copy of the cashed money order as proof that the money order was received and cashed. I'm out $228 US and have a scar on my credit report unless I pay them AGAIN another $228 US, plus interest and finance charges!
Lisa of Thornton CO (12/13/07)
I ordered a number of items that needed to be returned due to being too big - a red dress, two pairs of jeans, a down vest, top and black dress pants. I had all the return merchandise slips, filled them out, put it in a box and shipped it USPS priority mail w/delivery notification. I received an email stating they got my items and my account will be refunded $70. I emailed them back saying the refund should be more and listed the items in the box. I received an email asking for the date the packaged was shipped, how it was shipped and a tracking number. I supplied them with it. I got an email stating here is a link to our return policy and sorry your box only had one item. I emailed them stating this was unacceptable and I have no choice but to contact the BBB and a lawyer. I'm waiting for a response.
I have a loss of approximately $200+.
W L of Canada (04/15/07)
Lane Bryant did halt shipments to Canada with some smarmy excuse that the site is undergoing renovations. Seems to lack a whole lot of ethics since these renovations have been going on for over five months. Can not get a straight answer out of any email I sent to Lane Bryant about what is going on. I am now shopping for other vendors.
Mary of Milton Canada (01/05/07)
I purchased some clothing off of the website, it didn't fit. When I emailed them they told me I could go to any store and return the items. We finally drove to Buffalo on Nov.3rd to return the items and they said we had to do it over the net. It has been 2 months and the product is still sitting in my home and Lane Bryant keeps on pushing me from one site to the next. Now they are saying the Canadian site is down. Their customer service sucks and I would like to speak to one of their customer service reps. I keep on getting the runaround and am very disappointed. I will also urge the Canadian Better Business Bureau to stop Lane Bryant from being able to sell to Canadians.
I am still owed over $350.00 that is sitting on my Visa card. I also waited at the border for 3 hrs with an infant to return the items. My time is valuable just as everyone elses and I have no patience for this.
Je of Smyrna GA (10/21/06)
As a side to a recent phone order to Lane Bryant, my wife was sold a $10 trial cosmetic product. She cancelled within 48hrs, and never received the product. Our Discover card was charged $10 by Reservationrewards.com for a membership fee for their shoppers discount club. I believe this transfer of my cc acct number is a violation of my privacy by Lane Bryant and their partner WEBLOYALTY-Reservationrewards. Lane Bryant did not post a charge I join many other complaintants about this practice and wish to be party to a class-action suit.
Albeit $10 is not economic damage to me, violation of my financial privacy is very important to me. In an era of ID Theft crisis, I am forced to be very diligent and concerned about abuse of my CC acct.
Joan of Waverly NY (02/18/06)
I receive Lane Bryant catalog to my house on an average of 2 a week. I asked for a Lane Bryant gift card for my Birthday only to find out that it can not be used in the catalog. This catalog screams the Lane Bryant and doesn't state that it is not the same as the stores. I think it is a scam by Lane Bryant to mislead consumers. Once the gift card is purchased you can't get your money back. They don't explain that the catalog is not theirs.
Pricing in the catalog in less than the store to lead you to believe their pricing is good. The online address is the only indication of lanebryantcatalog.com. But Sears have catalogs on line and their the same company. I just want to know if the two company can be made to adjust the names to stop misleading people. And are they really two seperate businesses or a division of. Most companies with a well known name such as Lane Bryant would have a hissy fit if someone else was using their name and leading people on. Because they have done nothing with the catalog company makes me believe it is a scam to secure more business for their stores. I am so angry I could scream. Scams, thats all this country has become.
I have a gift that to me is worthless. My children spent close to 100.00 for nothing. The store doesn't cater to my age group like the catalog does.
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