Lane Bryant Reviews

I went to the Baytown store to buy a bra, and they do not carry my size in store. I was told that they could order it for me, np problem. I told them I wanted it sent to the store in case it did not fit. When checking out I told the cashier I wanted to pay cash for my purchase. Never did she say that If I did not pay with a card that I would not get cash back, even with my receipt. The item came in; I tried it on in store and decided not to keep it because it did not fit. I went to the cashier and tried to do a return with my original receipt (cash payment) and was told I cannot have a refund in cash, like I paid with, that I can only do store credit because it was an ordered item.

Recently ordered a swim top and matching glasses. Had them shipped to the store to take advantage of the free shipping. Once notified, I went to the store to pick up my purchases to find out they sent a bra instead of the swim top that I ordered. Sales associates called customer service, who had horrible communication and the call was very distorted and cutting in and out. The swim top was sold out online... I was very disappointed and customer care had no resolutions, nor could you understand them if they did. Sales associate said this has become a recurring problem.

I ordered a few new bras at the end of March and received them the first week of April. I wore one of the bras 3 times and it broke. I immediately called Lane Bryant and was told there was nothing they could do because I had worn the bra. I told them the bra was defective, and they said they do not back products after they have been worn, I tried to explain that you would not know if the bra was defective if it wasn't worn. I will never buy bras from them again. I have purchased their bras for 20 years, and now the quality sucks!!!!

Never buy from here unless you are okay with your items being final sale, 20$ in shipping and take forever to arrive. I bought a bra for 60$ + 20$ of shipping, received after 2 weeks for it to be too big. I reach out multiple times to customer service to no answer and when I finally get one and I am greeted with the worst attitude. I am told that they do not refund shipping and I need to pay 25$ USD (I am Canadian) to return my item and that altogether I should receive a refund of 8,34$ cad. Terrible company, I wouldn’t recommend to my worst enemy. Do better Lane Bryant

Zero customer service--- Lane Bryant lied about free shipping.---- Never got through to anyone or anything like AI for customer service

I was hung up on after 25 minutes on hold. Can't get in touch with them via chat or text. Terrible, terrible company, stay away.

This is solely for the Lane Bryant online. I placed an order during the companies buy one and get one sale. They cancelled the free items and only sent the paid items. It’s deceptive advertising. I called several times and unable to get through customer service.

Literally walked in the store in Levittown. No greeting, no may I help you, nothing. Was rummaging through the bras to find my size, still no help. Absolutely horrible so I just walked out. As I started heading towards the door, is when I was asked "do you need help?". I in turn said no because I was already frustrated. Not coming back!

I had ordered online, received the items and needed to return as they didn’t fit. I returned the items, received confirmation of the return and was never refunded. It has taken multiple attempts texting and calling to try to get this resolved. Buyer beware!!

I ordered from Lane Bryant twice in March 2026 and once in April 2026. I ordered bras 38G a sports bra the second and third order was 38G t-shirt bras. Now for each order they sent me 38D bras with a 38G tag in them like I don't know the difference in between cup sizes. The third time I placed my order I asked them to make sure the bras are correctly label in the right size and it was the same issue.

Went to the Lane Bryant store in Acadian shopping center in Myrtle Beach & could not have been more impressed with the outstanding customer service. We were helped from beginning to end despite going in near closing time. A bra fitting, adjustments and suggestions. The excellent customer service will have me coming back & suggesting others do the same. What an outstanding shopping experience.

Today I went to the Lane Bryant on Middlebelt and 96. I walked in in a cheerful mood. Noticed two staff members engaged in a conversation at the desk. They didn’t acknowledge me and it didn’t bother me but as soon as another patron walked in not even 7 steps behind me they stopped mid conversation and greeted her. Yes, before you ask!!! I left so darn fast. I don’t spend my green money in places where my ** skin isn’t noticed. Thanks but no thanks.

I never used to have issues with Lane Bryant. I originally started going for bras, but now they don't even seem to carry the size I wear anymore and if they do, they are NEVER in stock!! Very disappointed.

I will NEVER step foot in Lane Bryant again! I went in to buy a dress for a wedding. I did the consultation session because I just don't feel comfortable being the size I am now. They sold me a dress that fits me like a tent. I was pressured by 3 associates into buying it. 3 days later after finding a very inexpensive dress on Amazon, I tried to return the dress. They refused to return the dress even though I never touched it after leaving there that night. Now I have an overpriced tent that I will never wear. I will tell everyone I know to stay away from Lane Bryant!!! 1 star is way too many!!

It’s been years since I ordered from Lane Bryant, and this time around, I needed some good and sturdy bras. So I placed an order online, which was simple. But I made a mistake with size, so I called customer service to see if could get changed. My order had not been processed yet so I thought it would have been simple. Nope it wasn’t, they couldn’t make the change. So the Rep said she will cancel my order and I could place a new order, which I did. I checked my bank account and there was two charges, one for the old order and one for the new. So I called again, and that’s when I was told that it was not the old order that was canceled, it was the new one.

I purchased items for my spouse. After one week and two confusing tracking emails I personally tracked my order. The order went from Ohio and moved USPS to Rhode Island USPS distribution only to be sent to San Francisco. No update since then. When you call the Customer Service number OR the number provided about your order you are connected to a sales pitch with "Jessica" an AI person selling you a Medical Alert System. No way to stop the AI salesperson, it just drones on and on. No way to talk to anyone about my. order lost in a circle between the west coast and east coast. I would NEVER purchase from Lane Bryant. Never again. This is obviously a Chinese shell game company. How can I find my order. This is a scam. Stay away from them.

I was charged twice for a bra I ordered! Called them and they said they only charge when the item is shipped out but I was charged when I placed the order and when it shipped! I called my bank and they said I was charged twice and now they won't give me my money back! Fuck Lane Bryant!

Nothing worse than buying online and being told it shipped. They provided a UPS tracking number, then looked on the UPS.Com and the number shows never received. Went to their website, and they never responded. Even went to the Chat link and they didn't respond either.

I will never shot with at their company, I've been trying for the past 2 days to contact them over the chat, phone, Facebook and text messaging cause I needed help with my order, their costumer service is non existing and impossible to reach someone for help. I have never experienced this with a big company, and this is unexpectable!!

I recently visited the Mechanicsville location in Richmond, VA and my experience was amazing. I was completely clueless about what I needed and Ezra H. was so helpful, knowledgeable, patient, and comforting to me during my entire experience. I highly recommend her and the other ladies at this location if you need a little guidance!