Lane Bryant

R of Marion, IL November 24, 2008

R of Marion IL (11/24/08)
I have been a loyal LB customer for years. I have recently had THREE of my orders cancelled, with no explanation. I can not get any calls returned, I have used coupon codes, or at least the ones that would work, and have always been a faithful customer. They have horrible customer service and at the very least could have called me and informed me what the problem was. I feel abused and mistreated by them.

Christina of Rsm, CA November 18, 2008

Christina of Rsm CA (11/18/08)
I placed an order for clothes on 11/07. I checked the status of my order online several times so that I could retrieve the tracking information. Every time I checked the status was Processing?. I used the email link after a week to ask the status of my order and never received a response. I ordered 12 items total and just yesterday (11/16) received 12 post cards in the mail stating that my items should ship by 12/11(!!!) and if they did not my order would be cancelled and my credit card credited. RIDICULOUS! If you do not have items to ship, DO NOT list them as shippable on your website!

Bonnie of Bend, OR November 3, 2008

Bonnie of Bend OR (11/03/08)
I bought two blouses for a vacation. Tempted by a 15% discount, I let the clerk submit my application for a credit card. When I returned from vacation I found a letter from Lane Bryant requesting further identification; a pay stub, a W-2, a tax return, a bank statement. Are they kidding? What with a serious threat of possible identity theft, I'm not about to provide all that confidential information. They even suggested I fax it to them! Sure, let's just have all this info floating around for who knows who to see? I bought two blouses, not a home mortgage. This is way too much information for them to have. Is this even legal? Needless to say I won't be shopping there. And I say beware to any of their credit card holders.

Melissa of San Diego, CA November 2, 2008

Melissa of San Diego CA (11/02/08)
Ordered from Lane Bryant online in May and used a coupon code to save 75 off purchase. Items came shipped in two separate boxes, one taking longer than expected. Found out in statement in August that my 75 coupon had never been applied. Tried to contact customer service (good luck) and found out that I was welcome to take everything back to a store and have a credit issued to my card. (Meanwhile the balance had already been paid off). And it's not convenient for me to just find a lane bryant nearby.

Then in September, as I didn't learn my lesson from my first experience...I went in to a Lane Bryant store while on vacation. I ordered 4 bras through the sales clerk because the store didn't have them in stock/on hand. The bras arrived at my house (not in the timeline promised) and they were all the wrong size and the clerk had NOT rung them up buy one get one half off. I proceeded to search out my nearest store and took them all back.

As soon as I walked in, I was being asked if I had a Lane Bryant Credit Account...a little pushy? Then I explained to the clerk at the counter, who was actually very nice, what had happened. She re-ordered my bras (8 total) and verified that they had rung up correctly and said I would receive them in 4-8 days. Almost two weeks later, I get 8 post cards in the mail saying that there will be a delay and they hope to receive the bras by 11/27/08. If they haven't shipped them out to me by 11/27/08, they would automatically cancel my order and refund my credit card. What? So basically I will have been waiting on the CORRECT bras from September to the end of November? And, my credit account will have already been paid off by that point? So, I can get a credit if they don't ship the bras and cancel my order? AND my postman knows that I ordered 8 bras and what color and size they were because it was on a postcard? Are you serious?

I am furious. I needed these bras a month ago not by the end of the year! I will never ever ever order from their online service again. I will also be canceling my order and finding bras elsewhere. I could have them custom made and sent in under a month, why would I want to wait two months for these? And there is no customer service with Lane Bryant when you can actually find a number to call in on. GOOD LUCK.

Wasted Money

Jennifer of Duluth, MN October 28, 2008

Jennifer of Duluth MN (10/28/08)
I was forced to quit my job due to my ethics. This company doesnt care about their employees OR their customers. They simply care about forcing their employees to harass customers into applying for a credit card. I was told that my only function for this company was selling credit and if I did not do this up to their standards, that I would be fired. Morally, I felt this was wrong.

I lost my job.

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