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Melissa of San Diego, CA November 2, 2008
Ordered from Lane Bryant online in May and used a coupon code to save 75 off purchase. Items came shipped in two separate boxes, one taking longer than expected. Found out in statement in August that my 75 coupon had never been applied. Tried to contact customer service (good luck) and found out that I was welcome to take everything back to a store and have a credit issued to my card. (Meanwhile the balance had already been paid off). And it's not convenient for me to just find a lane bryant nearby.
Then in September, as I didn't learn my lesson from my first experience...I went in to a Lane Bryant store while on vacation. I ordered 4 bras through the sales clerk because the store didn't have them in stock/on hand. The bras arrived at my house (not in the timeline promised) and they were all the wrong size and the clerk had NOT rung them up buy one get one half off. I proceeded to search out my nearest store and took them all back.
As soon as I walked in, I was being asked if I had a Lane Bryant Credit Account...a little pushy? Then I explained to the clerk at the counter, who was actually very nice, what had happened. She re-ordered my bras (8 total) and verified that they had rung up correctly and said I would receive them in 4-8 days. Almost two weeks later, I get 8 post cards in the mail saying that there will be a delay and they hope to receive the bras by 11/27/08. If they haven't shipped them out to me by 11/27/08, they would automatically cancel my order and refund my credit card. What? So basically I will have been waiting on the CORRECT bras from September to the end of November? And, my credit account will have already been paid off by that point? So, I can get a credit if they don't ship the bras and cancel my order? AND my postman knows that I ordered 8 bras and what color and size they were because it was on a postcard? Are you serious?
I am furious. I needed these bras a month ago not by the end of the year! I will never ever ever order from their online service again. I will also be canceling my order and finding bras elsewhere. I could have them custom made and sent in under a month, why would I want to wait two months for these? And there is no customer service with Lane Bryant when you can actually find a number to call in on. GOOD LUCK.
Wasted Money
Jennifer of Duluth, MN October 28, 2008
I was forced to quit my job due to my ethics. This company doesnt care about their employees OR their customers. They simply care about forcing their employees to harass customers into applying for a credit card. I was told that my only function for this company was selling credit and if I did not do this up to their standards, that I would be fired. Morally, I felt this was wrong.
I lost my job.
Sandi of Kings Mountain, NC September 9, 2008
Purchased items on line, completed order, all was in stock said it would be recieved in 6-7 business days. kept checking on order and it kept say no order called customer service,,said they had to inspect the items for quality and shipping would be delayed.. i made it clear that i had order for a spefic time to get recieve the items.. was told that she would email the warehouse (cant call them,, they have no number for them) told her that she would have to overnight this order at their expense. kept checking on order ,, still not shipped..then they are shipping one item at a time. and nothing has arrived yet.. WILL NEVER SHOP AGAIN .. PEOPLE BEWARE OF LANE BRYANT ON LINE ORDERS...
had to go out and find other items..so i would have them on time.. about an additional expense of 100.00
Stacey of Nashville, TN August 28, 2008
Previously purchased three pairs of Houston original fit trousers from LB. Within weeks all six pant hems had fallen out and three buttons had fallen off. Recently purchased two pairs of Houston Right Fit trousers in hopes there would be no problems. First time wearing both pants, both pant legs' hems fell out.
Maria of New Orleans, LA August 28, 2008
I was visiting with relatives from New Orleans in Monroe, LA. We decided to go shopping at Lane Bryant which was once my favorite store. The manager Essie was very rude to the workers there and she even yelled at me as a customer when I simply asked her if she could help me coordinate an outfit. This woman is horrible. She is a disgrace to Lane Bryant and I will never shop there again. This happened at Pecanland Mall in Monroe, LA.
Michelle of Cambrige, MA August 22, 2008
The dye from a shirt rubbed off and ruined and expensive handbag. I contacted the manager at the store who directed me to a customer service phone line and who also advised me that she would be in touch with a district manager who would then be in touch with me. It has been over 3 weeks now and I have made several phone calls to the store and the customer service line with no response. I have also sent an email to the company outlining my issue.
I have a 150 handbag that is ruined. I have not received a call back from district management or customer service for over 3 weeks and close to 10 phone calls.
Mary of Monroe, LA August 20, 2008
Every time I go into this Lane Bryant store, I encounter the Manager who is very rude and offensive. She is not helpful and acts as if I am bothering her when I have questions. I have also heard her use profanity numerous times around customers and her over all demeanor is not professional. She is also rude in the way she handles her employees and she constantly talks down to them which causes me and other customers to feel very uncomfortable. I will no longer shop at this Lane Bryant because this manager is horrible and there have been numerous such incidents with her. Thank you kindly
Dooty of Ontario, OTHER June 8, 2008
I recently placed a purchase from Lane Bryant for 7 tops. I got a promotional code to use that was emailed to me. I completed the shopping cart went to the preview of your order. It showed the order to be 131.00 (including, S&H, customs and taxes) I am in Canada. The screen came up to review your order and details then submit if it is ok. Everything was fine and I sent it. Two days later I went in to see if the order was shipped...it wasn't, however the price had changed to over 150.00.
I emailed Lane Bryant and asked them NOT to ship the order as this was not the amount that I approved and I wanted an explanation as to the increase in charges. No reply....I emailed again and still nothing. The next evening they shipped the order. I emailed a third time stating that I did not approve the higher amount and I want to know the reason for the change. The customs and shipping changed from approximately 12.00 each to 25.00 each.
I finally got a response and they stated that I used 2 promotional codes (which I did not) I wrote to them again and asked why they would increase shipping and customs when the promotional code they stated I used was a 30% off. I asked them to cancel the order. They told me they charged my card as soon as the order was placed and it was shipped 6 days later. I stated that I inquired several times about the discrepancy and I think I should have been informed about the change for me to approve. (It is not much money, but it is scary that they just change the amounts without you even getting a notification.)
Anyway, they emailed me and said they are sorry I am not satisfied, however I can return the items, however I will have to pay for the return shipping (another 25). The Customer service rep was very rude in her email as well. Never will I shop there again, either on line or in store.
Deirdre of Liverpool, NY May 10, 2008
I bought 6 pair of Right Fit Trousers. The first day and sometimes by the second day the hem unraveled on the pants. I had to walk on my hem the whole day until I could get them home to wash, dry and mend the pants.
I have sent 7 email complaints to customer service about this and have had no response. I send my first email on April 21st it is now May 10th. I like the pants and the way they fit, I just think I should be compensated for having to re- hem each pair. It's annoying that I have to hem them and even more annoying that I haven't heard back from Customer Service.
Linda of Oakville, OTHER April 24, 2008
I am a Canadian who purchased some clothing at Lane Bryant in Niagara Falls, NY last fall. They offered me their credit card - an offer I only accepted as they provided no payment and no interest for three months. When the this period was over, I sent my payment - via Canada Post money order in US dollars - via Canada Post ExpressPost service (with a tracking number). I have proof that they received my package with payment on time on March 10. I have proof that the money order was cashed by them. Yet, my account has not been credited.
Currently, their collections agents have attempted to contact me indicating I have made no payment, I have to track the money order's cashing through Canada Post. It appears that Lane Bryant will not accept a copy of the cashed money order as proof that the money order was received and cashed. I'm out 228 US and have a scar on my credit report unless I pay them AGAIN another 228 US, plus interest and finance charges!
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