Lane Bryant

Sandi of Kings Mountain, NC September 9, 2008

Sandi of Kings Mountain NC (09/09/08)
Purchased items on line, completed order, all was in stock said it would be recieved in 6-7 business days. kept checking on order and it kept say no order called customer service,,said they had to inspect the items for quality and shipping would be delayed.. i made it clear that i had order for a spefic time to get recieve the items.. was told that she would email the warehouse (cant call them,, they have no number for them) told her that she would have to overnight this order at their expense. kept checking on order ,, still not shipped..then they are shipping one item at a time. and nothing has arrived yet.. WILL NEVER SHOP AGAIN .. PEOPLE BEWARE OF LANE BRYANT ON LINE ORDERS...

had to go out and find other items..so i would have them on time.. about an additional expense of 100.00

Stacey of Nashville, TN August 28, 2008

Stacey of Nashville TN (08/28/08)
Previously purchased three pairs of Houston original fit trousers from LB. Within weeks all six pant hems had fallen out and three buttons had fallen off. Recently purchased two pairs of Houston Right Fit trousers in hopes there would be no problems. First time wearing both pants, both pant legs' hems fell out.

Maria of New Orleans, LA August 28, 2008

Anonymous of New Orleans LA (08/28/08)
I was visiting with relatives from New Orleans in Monroe, LA. We decided to go shopping at Lane Bryant which was once my favorite store. The manager Essie was very rude to the workers there and she even yelled at me as a customer when I simply asked her if she could help me coordinate an outfit. This woman is horrible. She is a disgrace to Lane Bryant and I will never shop there again. This happened at Pecanland Mall in Monroe, LA.

Michelle of Cambrige, MA August 22, 2008

Michelle of Cambrige MA (08/22/08)
The dye from a shirt rubbed off and ruined and expensive handbag. I contacted the manager at the store who directed me to a customer service phone line and who also advised me that she would be in touch with a district manager who would then be in touch with me. It has been over 3 weeks now and I have made several phone calls to the store and the customer service line with no response. I have also sent an email to the company outlining my issue.

I have a 150 handbag that is ruined. I have not received a call back from district management or customer service for over 3 weeks and close to 10 phone calls.

Mary of Monroe, LA August 20, 2008

Mary of Monroe LA (08/20/08)
Every time I go into this Lane Bryant store, I encounter the Manager who is very rude and offensive. She is not helpful and acts as if I am bothering her when I have questions. I have also heard her use profanity numerous times around customers and her over all demeanor is not professional. She is also rude in the way she handles her employees and she constantly talks down to them which causes me and other customers to feel very uncomfortable. I will no longer shop at this Lane Bryant because this manager is horrible and there have been numerous such incidents with her. Thank you kindly

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