Lane Bryant

Lisa of Thornton, CO December 13, 2007

I ordered a number of items that needed to be returned due to being too big - a red dress, two pairs of jeans, a down vest, top and black dress pants. I had all the return merchandise slips, filled them out, put it in a box and shipped it USPS priority mail w/delivery notification. I received an email stating they got my items and my account will be refunded 70. I emailed them back saying the refund should be more and listed the items in the box. I received an email asking for the date the packaged was shipped, how it was shipped and a tracking number. I supplied them with it. I got an email stating here is a link to our return policy and sorry your box only had one item. I emailed them stating this was unacceptable and I have no choice but to contact the BBB and a lawyer. I'm waiting for a response.

I have a loss of approximately 200+.

W of Ottawa, OTHER April 15, 2007

Lane Bryant did halt shipments to Canada with some smarmy excuse that the site is undergoing renovations. Seems to lack a whole lot of ethics since these renovations have been going on for over five months. Can not get a straight answer out of any email I sent to Lane Bryant about what is going on. I am now shopping for other vendors.

Mary of Milton, OTHER January 5, 2007

I purchased some clothing off of the website, it didn't fit. When I emailed them they told me I could go to any store and return the items. We finally drove to Buffalo on Nov.3rd to return the items and they said we had to do it over the net. It has been 2 months and the product is still sitting in my home and Lane Bryant keeps on pushing me from one site to the next. Now they are saying the Canadian site is down. Their customer service sucks and I would like to speak to one of their customer service reps. I keep on getting the runaround and am very disappointed. I will also urge the Canadian Better Business Bureau to stop Lane Bryant from being able to sell to Canadians.

I am still owed over 350.00 that is sitting on my Visa card. I also waited at the border for 3 hrs with an infant to return the items. My time is valuable just as everyone elses and I have no patience for this.

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