Macy's Reviews

I am extremely disappointed with the handling of my recent order and the lack of accountability shown throughout this experience. My order # ** was split into multiple shipments, and although your system marked the first part of the order as delivered, I never received it. I then spent over an hour with customer service (1030-1215 EST spoke with Fernanda) attempting to resolve the issue, only to be met with unhelpful responses and no meaningful ownership of the problem.

I have a refund that is overdue and you can't speak to a person that will actually do anything about it. Only chat online and they will send it to someone who will review in maybe 72 hours. Customer service when there is a problem is very poor.

Never buy furniture from Macy’s. Their cancellation or return policies are ridiculous. Even while your order is still in processing which takes 2–3 days and not shipped yet, you can’t cancel it just two hours after placing it. If you try to return the furniture, it can take up to a week for them to pick it up, leaving the items stuck in your home, and you’ll still be charged for the return as well.

Online shopping gets you no receipt. I can't find anywhere to print out a receipt, never included in your package. No help from customer service. I won't shop at Macy's anymore.

Horrible customer service service. Charged me a late fee and charged me for product I already paid for. I cancelled my Macy's credit card, I can’t deal with morons.

Purchased an e gift card online - got an email from Macy's saying the purchase was canceled, even though the bank processed the transaction - Referred to Macy's "Consumer Protection" - could not give me an answer as to why - on phone for 55 minutes, transferred 6x - Still no resolution!

They destroyed my 25-year perfect credit history over a $20 cashier error they caused — and refused to fix it. In December 2025, I was pressured at the register to open a Macy's credit card just to get a discount. The cashier told me I could pay the full balance on the spot — so I did. What she didn't tell me was that she miscalculated the payoff amount, leaving a $20 balance on the account.

Buyer beware! Their return policy is fraudulent and deceptive as they claim 10 days for in store returns to process. This is untrue. They will take up to 10 business days to record your return and then add an additional 10-14 days to process and return your funds… although I’m at over 2 weeks with no guarantee of having my funds released. Macys customer service blamed my bank, which was again false as I had contacted them prior, and made NO effort to resolve the issue. This is a dishonest and absurd business practice caused by them contracting out to 3rd party affiliates. Do not trust them with your money!

Truly terrible customer service. I bought a suit and it came with no pants. It's taken four calls to resolve the issue and twice now agents have lied about what they would do. I'll never shop from Macy's again.

I will NEVER shop at Macy's after my recent experience. I tried to return a few items after the 30-day window, but now in an unreasonable amount of time. I was refused a refund. Then, I was told that I could get a GIFT CARD for the lowest selling price, which was half what the amount that I paid! One item had become final sale AFTER purchase, so I was stuck with an item that did not fit. THEN, I was told that I'd receive a gift card BUT I actually got merchandise only credit, that can only be used by me, in the store! Unfortunately, Macy's does not carry anything in the store that is worth buying. I cannot even give the credit to a family member. Had the manager explained this to me, I NEVER would have returned the merchandise. I am out the money, the additional money that was deducted, and this credit is completely useless. Macy's is going under and these tactics to stay afloat are only going to deter customers and hasten its demise.

This is why Amazon is so strong and Macy's is a dying store. I will NEVER shop at Macy's again.

Macy’s advertised The North Face luggage at 50% off ($175 from $350), but when added to the cart the price returned to $350. Customer service refused to honor the advertised price. This is misleading pricing.

Macy's promotes having everything you never knew you needed, INCLUDING PATHETIC CUSTOMER SERVICE. Yep, NEVER EVER SHOPPING AT MACY'S AGAIN. Have been a loyal, platinum customer for over 20 years having spent thousands and thousands of dollars on everything...furniture, clothes, gifts, jewelry, bedding, perfume, and more.

I bought a pair of boots online, they were very uncomfortable, I brought them back to the store for a different pair or a credit and they told me that they couldn’t accommodate me, it’s their new policy? I feel like I have been taken advantage of and robbed of my money. I am very disappointed and will never be a customer at Macy's again after many years of shopping there. ☹️

If I could give zero stars I would, but it won't let me... I will NEVER shop here again. Spent over 5 hrs (no joke) on multiple calls with folks from customer service, credit dept, account management, digital services, and 'supervisors' just to attempt to purchase a suit for my 13yr old son and have Macy's honor a sale price and discount from using their credit card. Everything that everyone told me was untrue, either outright lies or incompetence and often conflicted with what the previous person told me (everything is fixed, we have inventory, we'll call you back, we can place that order and honor the discount, and on and on).

On Valentines day my wife and I stopped by the flagship store on 34th. I kind of knew there was going to be a bad experience because the doors were jammed half opened. We were greeted by a man wearing a mask at the door. We walked in the jewelry section and all of the employees seemed to be in private conversations with each other. We sat by the counter and no one approached. Some even seemed to walk away and avoid eye contact. It's unfortunate because I wanted to get my wife a gift and she wanted something from this store.

I have been a customer of Macy's for years. I have not had an issue with customer service until January 2026. I paid my account off (or thought I did) January 12th 2026. I pay my bills through my bank account using "Bill Pay". I have never had an issue until January 2026 when I noticed my account was not at zero and had a late fee attached. I called customer service not realizing it is outsourced to another country. My calls were dropped, I was put on hold only to have the representative never pick up the call again. I have requested supervisors only to have the call dropped. I have been working on this for weeks now. The payment I sent in January went out (from my bank) as a paper check. I have made payments this way to Macy's for a long time. The address for the payment to be sent to is correct.

I purchased a Sterling Silver necklace for a Christmas gift. It has been worn 3 times. She put it on this morning and it’s chipped in a corner and is black. I called customer service and they offered me $20 as the return policy was 30 days. It was on holiday sale from $200 to $70. If they won’t refund me at least provide a replacement. Very dissatisfied and will not shop at Macy's again.

I ordered a perfume (Jimmy Choo) from Macy's online. Got my package, I opened everything seems good but oh surprise when I opened the perfume box I just saw a half empty bottle of bath bomb powder. I chat with, called them to let them know that someone in their warehouse is stealing from the customers replacing the cheaper things and they didn't care. I will not recommend to buy anything from them unless you want to risk it.

I was horrified at the anti-baby friendly environment in Macy's department store at the Mall of Louisiana today. We were having a visit with my son's son and his mom and grandma and the baby was upset so we found a little spot in macy's by the elevator where it was quiet to get him calm, feed him, change him, etc … Debra the Macy's employee working the furniture area upstairs apparently didn’t like the baby crying, it disturbed her quiet. So she called security and I quote “to go outside and do our visit elsewhere” even after we told her we was just there for a little bit cause he was upset. There was literally no one in that back corner of the store, we weren’t hurting anything. Wasn't even there for 30min. Just wanted a little quiet for a little while before we went back to shopping or went home.