I have been a Neiman Marcus customer and credit card holder for over 10 years. I typically spend about 5,000 a year with them. I pay my bills online. I did not receive my last two email bills and, being a busy professional, I didn't notice. They did not call, did not send a paper bill...they just sent my case to a collection agency and put a late payment on my credit report. I paid the bill within minutes of receiving the call from the collection agency. I have complained many times to Neiman Marcus, and I have received nothing but form responses.
Julie-Anne of Worrigee, Nsw, OTHER March 26, 2009 L'Oreal Australia purchased two leather marc jacobs bags from Neiman Marcus online for a total cost of 3400AUD. These bags were to be a second prize and part of the major prize it was running for their Maybeline brand. I won one of the bags 3 months after purchase, received it a month later and it broke the second time i used it. I contacted L'Oreal who tried to contact Neiman Marcus with no repsonse, they then passed the information to me along with a copy of the invoice and their credit card statement LOL
I contacted Neiman Marcus live chat, who first off said I do apologize, we are unable to do any type of replacement or changes because this item has been discontinued then they said We apologize, we would be unable to accept this item as a return because it exceeds our return time limit and then We do apologize, we would have been happy to replace this item for you, however we no longer carry this item and do not have any in stock they stated they had no contact details for me to go directly to marc jacobs, and refused at first to give me an email address for Neiman Marcus.
A 1500+ bag in pieces, useless and unusable after using it twice each time for maybe an hour!
Sasun of Carrollton, TX January 21, 2009 Visited Willow Bend Store around 7:30 pm last night to check out if the Estee Lauder event had started yet or not and to check out what my husband said was a class action suit settlement that started today (he heard briefly about it on the news and it included Estee Lauder. The associate was most rude and although I live in the area, I do not plan to go back to that store and will instead visit North Park. I may be Asian and not able to speak in the same manner as this sales associate; however, I do not have to put up with such a poor attitude, perhaps predjudice.
Jennifer of Albuquerque, NM April 6, 2008 I bought a pair of men's dress shoes for 400 at Neiman Marcus in San Francisco while on vacation. After 4 weeks and less than 12 times of wear, the sole at the toes wore off/chipped off. I contacted the customer service number which is run by Zappos but they do not handle defective shoes. I was given the number to their corporate office and was told to return the shoes to the Neiman Marcus. Since I do not live there, I a stuck with expensive, defective shoes.
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