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Jennifer of Albuquerque NM (04/06/08) Sylvia of Hacienda Heights CA (02/07/06) I called and talked to a customer service rep on 11-28, who name was shirley and she said the store should receive it in about one week and in two weeks i should show a credit on my account. she also gave me the Las Vegas phone no. to call. on 12-16 I called nm Las Vegas and talked to Evelyn in customer service and she said she checked the log and they had not received the item and to obtain a tracking no. On 12-19 I call Mike A., a supervisor and he told me he would look into it and call me back, he never did call back. I called back on 12-29 and talked with a supervisor David C. and he said he would check into it and call me back. I also called Evelyn at nm Las Vegas on 12-29 to see if she showed record of receiving the item and she showed no record and there was no credit for my acct. I called and talked to Catarina, another supervisor on 1-9 she said she would check into it and call me back, I never heard from her. I called on 1-19 and asked for her and talked to sarah burnett. I called on 1-25 and talked to another supervisor named Paul H. and he said he would get back to me in 2-3 days at the most, i never heard back from him. I called Nancy M. on 2-1 and she said she would get in touch with the warehouse and get back to me. I called and talked to the credit dept. on 2-2 and talked with DeMon and he put me on a conference call with Hanna S. in customer service and she said she would follow-up and get back to me. Today I called and asked to speak to another supervisor her name was Valerie D. and she said that it takes a really long time to find things in there warehouse and that when they find it they will call me back and she had no idea how long that would be. I told her i was concerned it was lost, she said she couldn't say that it was and that when they find it it will go back to the store for credit, I told her by that time it will be marked for final sale and reduced or they might not even take it back. The skirt was $275 plus tax. Alfonsina of Dallas TX (12/04/01) |
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