Neiman Marcus

Jennifer of Albuquerque NM (04/06/08)
I bought a pair of men's dress shoes for $400 at Neiman Marcus in San Francisco while on vacation. After 4 weeks and less than 12 times of wear, the sole at the toes wore off/chipped off. I contacted the customer service number which is run by Zappos but they do not handle defective shoes. I was given the number to their corporate office and was told to return the shoes to the Neiman Marcus. Since I do not live there, I a stuck with expensive, defective shoes.

Sylvia of Hacienda Heights CA (02/07/06)
I called Neiman Marcus Dept store in Las Vegas, Nv and made a phone order. I purchased a skirt on 10. I received the item and it was too big and I mailed it back to Neiman Marcus Catolog Sales Div. at 111 Customer Way, Irving, Tx 75037. I shipped the package back ups on 11-4 and this was received on 11-9. I have been told that the catalog sales is a warehouse and they can not credit for the skirt and that it has to go back to the store and normally the warehouse would reroute it to the store.

I called and talked to a customer service rep on 11-28, who name was shirley and she said the store should receive it in about one week and in two weeks i should show a credit on my account. she also gave me the Las Vegas phone no. to call. on 12-16 I called nm Las Vegas and talked to Evelyn in customer service and she said she checked the log and they had not received the item and to obtain a tracking no.

On 12-19 I call Mike A., a supervisor and he told me he would look into it and call me back, he never did call back. I called back on 12-29 and talked with a supervisor David C. and he said he would check into it and call me back. I also called Evelyn at nm Las Vegas on 12-29 to see if she showed record of receiving the item and she showed no record and there was no credit for my acct. I called and talked to Catarina, another supervisor on 1-9 she said she would check into it and call me back, I never heard from her. I called on 1-19 and asked for her and talked to sarah burnett. I called on 1-25 and talked to another supervisor named Paul H. and he said he would get back to me in 2-3 days at the most, i never heard back from him. I called Nancy M. on 2-1 and she said she would get in touch with the warehouse and get back to me. I called and talked to the credit dept. on 2-2 and talked with DeMon and he put me on a conference call with Hanna S. in customer service and she said she would follow-up and get back to me.

Today I called and asked to speak to another supervisor her name was Valerie D. and she said that it takes a really long time to find things in there warehouse and that when they find it they will call me back and she had no idea how long that would be. I told her i was concerned it was lost, she said she couldn't say that it was and that when they find it it will go back to the store for credit, I told her by that time it will be marked for final sale and reduced or they might not even take it back. The skirt was $275 plus tax.

I owe NM $297.69 for an item i returned and they have misplaced and they are in any hurry to find it. I paid for this with my nm credit card.

Alfonsina of Dallas TX (12/04/01)
i work for them and almost every customer complains that the merchandise is defective, overpriced and misrepresented

i am disgusted that a company like this can survive