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Paul of Alexandria VA (07/18/08)
on thursday 04/10/08 i went to NWL for shopping,bought laundry soap, cd's for $34.21 and used my bank card to make the payment, on friday 04/11/08 at about 11pm i went online to make payment for my bills which i do by online billpay but to my greatest surprise there was not enough money on my a/c i scanned through my activities only for me to discover that NWL had charged my check a/c $346.61 my blood pressure rose
unfornately it was night time so i could talk to any body so i had to impatiiently wait for dawn to broke so at 9;15am i called and explained to the manager who told me i must come to the store with the receipt unfortunately for my i had misplaced the receipt and 2ndly i had a very busy week-end so i had to take the entire saturday and sunday to look for the receipt and finally i found inside my trash can.
On monday 04-14-08 i had to drive an hr and half to the store and when i got there i had to wait for the manager to arrive for a while then when he finally came he had little remorse for me and finally told me within 3 days from saturday 12th that i called the money will show up in my a/c that was surpposed to be tuesday the 15th but behold its today friday the 18th and my money is not still in my a/c. All my activities are in a standstill. the whole thing that puzzles me is that the money that was taken out from my a/c does not even show on my receipt, and from any indication if i did not have that receipt i would have tough on them even talking to me. Eg. who goest to seven eleven, buy stuff for 15 dollars and keep the receipt!?.
I have a three months old baby whom i just took to the hospital and needed to get her medication but it took me three days after the Drs visit to be able to pay for the meds and ofcourse i had to get money from some where else. i was unable to do grocery for my family over the week-end. Thirdly, i can't pay my credit card bills and other bills regularly as planned and this no doubt will not only affect my credit record but also will add my interest rates and accumulation. All these makes me stressed out and uncomfortable. I had to drive an hr and half just to present the receipt, who pays for my gas!. I need help in this matter, ASAP. I have all the facts.
Yvette of Middletown NY (03/17/07)
On October 2006 I purchased a Sofa and Love Seat for a $1000.00 plus taxes.Now My sofa and Love seat are falling apart,there are threads coming apart and when you seat on it,Its like the threads come apart.Upon contacting Mr. Jay the manager in good faith, unfortunately he is not responding in good faith instead he will tell me he will call with a solution in a couple of hours after we spwak .Only to never call and I have to call all the time.
Jo Anne of Southfield MI (01/10/05)
Purchased a tv on 11/26/04. Could not get it into my car. Customer service took down info, I wrote my name on the box, came back 11/27. Still could not take tv, asked customer service to give me a refund because I couldn't get anyone with a larger vehicle to pick tv up for me. The gentleman said I could go ahead and try to get someone elso to come up to the store and help me. This took several days but in the meantime I called to make sure tv was still ok being there. Spoke to same gentleman in Customer Service on December 12, 2004; said it was still ok.
Called again a few days before Christmas, unfortunately did not note the day--I know it was before Christmas. My girlfriend's son was going to pick tv up for me. I called to ask if it would be possible to send him to do this, only because of my schedule and was told no because of identification issues. In the meantime, my father passed away and I'd been occuppied with dealing with that situation. On January 8, 2005, I went to the store again to ask if I could either pick up the tv or receive a refund because I never picked it up. The store manager said I could do neither, that it was too long ago, and it was too bad--I should have picked it up a long time ago.
When I attempted to tell him about the issues surrounding picking the tv up, he did not want to hear anything. He told me the District Manager would be in the store on Tuesday and I would have to call and talk to him about it.
I will possibly lose $190.00. I guess I feel that National Wholesale Liquidators should not be able to profit that easily, especially due to someone else's misfortune. When the store was having these tv sales, there were others who had to leave items for pick-up. We (the customers who'd purchased) had to leave our names/info in order that we'd be able to come back to pick up our merchandise. The gentleman in Customer Service had previously assured me because I called a couple of times; but when I went to the store on January 8, 2005, he was not there. I never wrote down his name, and i don't know if he works there anymore. I also tried to describe him to the other people at the store but they didn't seem interested. No one tried to look for any papers, didn't look to see if the tv still may have been in the store or anything.
Nettie of Flushing NY (01/01/04)
I am writing on behalf of my mother. While shopping in the store on 31 December, 2003, she had an accident and was hurt. She is 82 years old, and slipped and tripped over a small cart that was left unattended and empty. She is blind in one eye. She was bleeding and asked to see a manager and was told he was having tea. She asked to file an accident report and was given an argument. After she left, she felt that they probably did not keep the report. I would like help with this situation. She will be seeing her doctor because she has multiple injuries.
She is 82 years old and taking a fall that like this was very hard on her. Since most of the workers are not American, they do not have an idea of how business should be conducted in the United States. I want to know their insurance carrier and want to make sure this was reported.
Meir of Owings Mills MD (12/07/03)
I received their flyer in the mail on saturday, the same day went out to purchase a few items that was on the flyer. When I got there, there was a sales associate lying on a sofa with his shoes off watching tv. I asked him to help me to find a table advertised in their flyer that I was looking for and he looked rather annoyed and didn't bother to get up to answer. He replied that they didn't have any of those. He then told me that I could go to Home Depot to get a glass table and they would cut the glass for you if you gave them the dimensions. I found this highly amusing since my fiance works in Home Depot and told me that this is completely false. I proceeded to the next item on my list and was told by another associate that they didn't have any (it was a set of curtains for $7.99), when I asked when they will get more in stock she replied they never had them in stock.
To put it short and sweet, the store associates are unprofessional, rude, and frustrating to deal with. There is never anyone who knows anything about any of their merchandise, and they false advertise to bring people to their horrible store in the hopes that you will buy something else, because they definitely will not have what you want nor what they originally advertised.
Paulette of Flushing NY (07/14/03)
Today July 14,2003 aprox 6:25 pm I picked up a bottle of sea mist ammonia the ammonia spilled on skirt,little on pocketbook and the right shoe I was wearing. I asked a male store employee where was the manager's office. I brought the bottle of ammonia to show manager ali mohamed. I pointed out the fact that my shoe was damaged by the ammonia . He began to question me as if I was lying. I said to him when my shoe dry if it's still damage I want the store to pay for my shoes to get dyed. he said he isn't going to do anything take the store to small claims court.
Mr. Mohamed gave me his business card from the store and wrote July 13, 2003 date on the card. I told mohammed there are bottles of ammonia there that are half full and look as if they spilled before and he should check it out before someone gets hurt He didn't check area when I reported incident and after. I was in the store for approx 5 more minutes I went over to area where ammonia stored the box states not to stock anything on top of bottles.
Sylvia of Capitol Heights MD (05/04/03)
I wanted to purchase the Wardrobe/storage cabinet for the price of $129.99. The only brown did have all the parts to it. The manager called the NWL store in Washington, DC (Hechinger Mall). They had the wardrobe/storeage cabinet but it was $20.00 ($149.99) more than the other store. Why?? I thought if it was the same store (company), selling the same items that the price would be the same or maybe a slight different, but $20.00 more is alot of different. Well, I did't buy it.
I then proceeded to the store in Langley Park, Md and got the cabinet for the price of $129.99. In all the stores we could not find anyone to help us in that department. If my son had not been with me, I guess I would probably had left because I could not lift the boxes myself. My son lifted the boxes. I was upset about that because he could have strained his back. In the Langley Park store we asked the manager for help to load the boxes in my van and he said no. I was starting to get really mad because if I can come to your store and spend $136.46 I think that I should be provided with someone to lift those heavy boxes. The manager then change the no to yes. Suppose my son had hurt his back lifting those boxes than he could have sued your company/store. Where is the help in the stores? It's hard to find them when you need them.
Rosemary of North Babylon NY writes (11/01/01):
False advertising. This is not the first time I have gone to that store to pick up something that was advertised in their flyer. I go to the store the first hours of the supposed sale and they do not have the merchandise.
The most recent incident was ll/6 and ll/7. I went to the West Babylon store for the advertised Thanksgiving tablecloths. None on the floor, was told sale starts tomorrow. Today I went to NWL on Route 110 prior to l0:30am and they had one tablecloth in size 70 round. Last night I spoke with two other woman who expressed their aggravation with the store not having the advertised items. This is not the first time I had this problem with that store.
David of Flushing NY (1/9/01):
When I entered National Wholesale Liquidators, the security guard asked me for ID. I did not have ID with me so he then asked me how old I was, I responded by telling him I was 14. He then showed me a sign that said "Under 17 not admitted without parent or guardian".
They treated me like a piece of trash and threw me out. I don't feel that this is right and I feel that they should allow all people of all ages into the store. The reason I think so is because you aren't going to have your mother or father come shopping with you while they are at work. This is not the first time that this has happened. This has also been happening to many of my friends and they are also probably going to complain. Please resolve this issue as soon as possible.
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