Complain about a product or service

Office Depot

Janice of Coral Springs FL (06/09/08)
I spent 2400 on 3 lap tops and sent in rebates for all three expecting 135 back on each and after the purchase I was told only one per household. They beat me out of 270 dollars. I would never purchase anything from them again and would encourage all others to do the same.

I would love to bring free legal action because I would like the 270 back

David of Yardley PA (05/20/08)
Here is a copy of the complaint letter I sent to Office Depot

I am writing to you as a very disgruntled customer that was foolish enough to believe your customer satisfaction guarantee and purchased one of your products, a Magnavox 42? Plasma TV. I purchased this unit from your store #2486 in Langhorne, PA on March 25, 2007 along with the extended warranty. Big mistake!

On or around March 24, 2008, the picture quality began to diminish considerably and a thick green line began to appear constantly along the left side of the screen. I immediately contacted your Performance Protection Plan center to file a claim. I was told by the agent that a technician would contact me within 3 days to schedule a visit to my home to inspect the tv.

After 2 weeks, no phone call. I called again and was told that a technician would contact me within a week. He did call and scheduled an appointment for the following week. He showed, inspected the tv and stated that he needed to order parts. He said he would order parts and they would arrive at my house in 1 week and to call him to come back and make the repairs. That was 9 weeks ago. No parts, no tech, broken tv.

In fact, the television is in such a state of disrepair greater than it was back in March. Since the tech visit, I have called a total of 4 times to get an update on the status of my claim. All 4 times, your agents were rude and disrespectful to me because I actually had the audacity to ask them why my tv is broken and why wont they fix it. How dare me.

Since your company refuses to honor its own satisfaction guarantee, I have filed a claim with my local Better Business Bureau. I have been more than patient in trying to work with you through this matter but it is clear that you have no intention whatsoever in doing the right thing. Hopefully, they will get you to see the error of your ways. I have also begun to blog quite extensively on many consumer complaint websites about your company and this situation. Since youve been so kind to me the very least I could do is get you some free press. Please note that I will do whatever it takes to get my money back from your company and can rest assured that I will never buy another Office Depot product again.

Karolina of Branchburg NJ (05/07/08)
I bought a fax machine and got a $40 rebate form. I sent the rebate form with the original UPC, as they asked for, and the sales receipt. They sent me a letter saying that they dont have a receipt nor the UPC. I called them and they said hey we do have your receipt but not your UPC. DIDNT OFFER RESOLUTION AND OFFICE DEPOT IS SCAMMING PEOPLE ALL THE TIME. DO NOT BUY FROM THEM!

Rony of Austin TX (04/05/08)
I bought two TOSHIBA laptops, for a rebate of $150 on each. First I didn't receive the rebate forms, so I had to go in person to the Office Depot and have them print the rebate forms for me, which took like an hour because they couldn't even find them on their system! Then I filled the rebate and sent it, and after a month got notification that I haven't included some number (the SKU maybe) although I have included everything. I called them and told them I have included it, so they agreed to send me the rebate after I gave them that number on the phone. Then, a month later or so, I receive a check for only $150 although I bought two laptops! So, I called them back, they said I need to send another rebate form. I did that, but they told me the deadline has already passed. I was screwed. I called them again and talked to the supervisor and tried to convince him that that he sent me the check of $150 already after the deadline passed, so how could I know I had to send 2 rebate forms? I would very disappointed by the way the Customer Service representative talked to me.

Kevin of Denver CO (03/05/08)
I bought a Toshiba lap top last September with the promise of a $200 rebate. Despite sending in all forms correctly and in a timely manner and confirming the receipt through certified mail, they insist they have not received my rebate forms. I am resubmitting all forms today but wanted to bring this to the proper authorities attention.

Failed to receive $200 promised rebate.

Wanda of Bolton MS (03/04/08)
I bought a Toshiba A215-S4747, 15" laptop back in October of 2007 for $802.49, and was told at the time of purchase that there was a rebate of $150 on the laptop. All I needed to do was submit my receipt along with their mail-in rebate form to the address listed on the form. The rebate was supposed to run from Oct 21 - Dec. 1. I mailed the info by the Wednesday of the following week I purchased the item, which was Oct. 31, 2007, well within the given time frame to receive the rebate. On the form it said it could take up to 90 days to process the rebate, and you were told not to contact them until after the 90 days was up. So, I waited. In Feb. I sent an email to their online customer rebate area because when I checked their online tracking system for my rebate to see when it would be processed, it came up no information found. This alarmed me, as I had sent over everything during the time frame, and had heard nothing from them.

Someone, Buzz B., contacted me on my email, and asked that I send over some additional information which I did. They gave no time frame at the time of my request, saying if I didn't get right back to them on my request they couldn't process my rebate or anything, so I didn't get right back with them immediately. Got busy, went out of town, and just went through things this past weekend to collect all that they asked me to send them over. Someone, Gladys M, writes back on today telling me sorry, rebate is over, and sorry for my inconvenience--basically, better luck next time. This never would have happened had they not told us to wait 90 days before contacting them in the first place on our rebate. I am seriously put out, and want to do as much as is possible to see that no one else falls into this same trap.

Mainly, my damages are being out of the $150 that I was promised in return on an item I bought from them in good faith.

Benjamin of St Clair Shores MI (02/18/08)
On November 25th 2007, I purchased an E-machines T5234 Desktop computer from Office Depot for $484.99. I received a $150.00 instant rebate with a $50.00 mail in rebate. I sent in the rebate form including the ORIGINAL Upc code & a copy of the receipt. Near the end of January we received a postcard that read, "Dear Consumer: Thank you for participating in this promotion. Unfortunately, we could not honor your request because of the following reason(s): 1) We did not receive an original UPC symbol or proof-of-purchase tab with your request. (An original UPC symbol or proof-of-purchase tab is required.) To resubmit for this offer please return this card or letter, with any items mentioned above, to the address shown. Deadline to resubmit is: Feb 07,2008." I ended up calling E-machines direct & talked to a girl named Ashley, and I told her that I had sent in EVERYTHING including the Original UPC and she said that they MAY have misplaced it and that they could look for it but that would probably take a couple of weeks. I hope there is something we can do about this.

Betty of Saint John IN (02/18/08)
Day of purchase I was told verbally that if there were any problems, I would be able to have repairs or replacement for my Samsung Laser printer if I purchased the Extended 2 year warranty. Asked if I could see the warranty and they showed me a cd-rom disc that they claimed had all the information they had just informed me of. The printer broke just over one year after purchase and I just purchased over $300 in laser cartridges a couple days before it broke. I contacted the warranty provider. I was told they would not honor what was verbally told to me because my purchase was one penny less than what their allowance would allow for the printer to be repaired, even though I was assured by the salesperson in the store that I would have no problem. (I paid $499.99 and their minimum was $500.00)

I caved and told the warranty company that I would accept the gift card for my purchase price and asked them to also reimburse my tax as well as the balance of my warranty to be prorated and refunded and they told me it was not in the warranty to do so. I read the warranty on the cd they gave me at time of purchase and it does not state that anywhere in the warranty. They proceeded to tell me that I would receive my return labels to return the printer in 7 days. That was on Feb 1, 2008 and when I called them to ask why I have not received it, they told me they had not yet sent it out and that I may receive something in 6 weeks. I am afraid they will not honor my warranty and wait until my warranty runs out this year and then I will be out a printer and $499.99 + tax + unused time on the warranty. The people I have dealt with are pleasant to deal with but refuse to give me any stable information of what options I have if I do not receive what the warranty allows. They only say that they are working to resolve this and are generic in what they tell me. Please advise me on this as it is not an amount to go into legal action and as a business owner I have little time to battle with retail stores over a warranty. Any help you can give me would tremendously be a gift...Thank you...

The mental stress of dealing with this warranty company who is portraying themselves as the enemy is causing me undue stress that I don't need. They are treating me as if I am trying to get something for nothing and all I want is what we agreed to. If they did not want to honor the agreement they should never have offered it to me. They know since it's a small time they don't expect me to move forward. I truly want to. 

Russell of Alexandria LA (02/17/08)
Approximately 2 weeks ago, I reported to Mr. Richard, Store Mgr, that one of the stores' buggies damaged the rear bumper of my car (Ford Taurus 2003). Mr Richard took some picturse and forward to the claims dept. On February 16, 2008, I showed another employee of office depot where another buggy of office depot had hit my car, again. Please respond, soon!

Car has Physical Damaged on rear bumper.

Jeff of Raleigh NC (01/17/08)
Store hours are posted as 'until 9pm'. I went to the store on the evening of 1/17/08, knowing I was pushing the closing time, but according to my cell phone's digital clock and the clock in my car (both of which are correct) I had five minutes until closing time. I parked close to the door, jumped out of the car and when I got to the door an employee was blocking the door and said Sorry, we're closed. I said, The door here says you're open until 9pm. The employee answered, The store's clocks say 9pm. I got back in my car and my clocks displayed 8:56. That ticked me off enough to write this. I won't be going to Office Depot anymore. There are other competitors just as close.

Catrina of Fort Oglethorpe GA (01/11/08)
Went to my local Office Depot to get a bookshelf on 12/28/2007 and was told it would be delivered on 01/03/2008. They never showed up. Went online to check the status, and it said delivery was attempted on 01/04/2008, but they left no note on my door. I called the store and was told to call 1-800-godepot. So I called, and they promised a delivery date of 01/07/08 or 01/08/08; they even called to confirm the date. I waited all day both days. No one ever showed up or called. I called the 1-800 number again. I was told if they don't show up on 01/10/08, to call back. Called the store 01/09/2008; they said they would email the warehouse, and I would hear something between 8am-12pm on 01/10/08. Again, no one called.

Called the store again. The manager said that the warehouse claimed they called me, and the line was busy. I have call-waiting and caller ID. Plus I wasn't on the phone that early. The warehouse people lied; they NEVER called. I told the manager I wanted a refund if it isn't here by 01/11 noon. She said the only thing she could do was send me a refund paper for a claim, and it would be mailed to me. She also said she didn't want to make the delivery service mad. So instead they choose to make the customer mad. If a company is so afraid to making their delivery service angry, and making the customer mad instead, I highly suggest finding a new delivery service.

I'll never buy anything from Office Depot again.

Cheri of Port Orchard WA (12/22/07)
On 12/20/2007 as I searched the internet I came upon the Office Depot web site and was delighted to see that they had in stock the digital picture frame I was looking for and it was available for next day delivery! I ordered the item, paid for it, and sent the email off. Later in the day came an email that stated that the next day delivery item would arrive on 12/26/2007! (I guess we don't use the same calender). I emailed asking if it could instead be picked up at the store and was told, no that was not possible.

The next day while searching for a laptop, I found one on the Office Depot web site, available and ready. I located it a store about 10 miles from me, requested an in-store pick up and was all set. When I went to pick it up, of course they did not have it and had not had them in stock for some time. From now on when I need supplies or other items I will visit the Staples across the street from the Office Depot in my home town. I am hoping that the Christmas gift ordered from Office Depot will arrive on the 26th. However, I do not hold out much hope.

Margaret of Meridianville AL (12/13/07)
In December of 2005, my husband purchased a Kodak digital camera with a two year extended warranty. He was told that should anything happen to the camera just call the number on the form and it would be taken care of. They did not specify anything. When the camera was accidentally dropped we found out that dropping was not considered anything and was not covered under the extended warranty, so we ended up with a camera that no longer worked and a year left on the extended warranty and no refund of that year's warranty.

Ozgur of Lilburn GA (12/08/07)
I bought a Lenovo Laptop at Office Depot during black Friday, online. I ordered my laptop in the morning and the order went through; I printed out my order with the price and my billing address, and last four digits of credit card number I provided to make the purchase. Same day my friend placed an order for the same type laptop after me. He received his after a couple days, and I was awaiting mine I never received it. I thought maybe holiday time it will take a few more days to receive it.

Finally I decided to call the customer service to track my order, and they said it was short shipped. They offered me to reorder it but they said they couldn't provide me the mail-in rebates I was originally going to get. So I made three calls, and at the end customer service told me they would send me the laptop with the same order number so with that way I would get my mail-in rebates. I regret that I didn't note the reps' names. After a few days, still nothing. I called again and unfortunately there was no record of conversation that took place from a week before, so I had to start explaining the same stuff over again. They had no power to fix anything. All they do is give me fake apologies.

I felt cheated. They made me believe I was gonna get the laptop, but I found out the reality. It is just so irritating, and made me mad because there is nothing I can do to get this fixed beside not shopping from Office Depot again.

Evelyn of Brookhaven PA (05/26/07)

I purchased a Hewlett Packard Desktop computer on 12/24/06. Hewlett Packard offered a $150.00 rebate. I mailed my rebate information on 1/02/07. It's now 5/26/07 and I still have not receive my rebate. I will never purchase another product at Office Depot as a result of this.

Michele of Woodstock GA (05/07/07)

Paid $450 for extended warranty that covered a laptop for 3 years. I was told in the store that no matter what happened to the computer it was covered. The hard drive crashed and Office Depot refuses to repair it. It was dropped a month after I purchased it (it was in the case) and sustained damage around the charge portal. It worked for another year and then the hard drive crashed. They claim it that the hard drive was damaged then and they were sorry but I was out of luck.

I am out $1700 dollars (a three year warranty plus a one year's manufacturer's warranty) for a computer that worked one and one half year's.

Jo of Fargo ND (05/06/07)

I purchased a computer and am still waiting for a $50.00 rebate for the monitor. Purchased Sept 17 2006. Today is May 6, 2007. I have called them numerous times, sent all the paperwork [copies] to HP, and have received no response.

Angela of Irvine CA (02/27/07)

Since I purchased a bookshelf on Wednesday February 21, I have been treated poorly. I was promised a delivery on Thursday, Feb. 22 and had stayed home the entire day, but no delivery was made. So I called and was promised a delivery on Friday, Feb. 23, but no delivery was made. So I called and was promised a delivery on Monday, Feb. 26, but no delivery was made. So I called and was promised a delivery on Tues. Feb. 27 between the hours of 8:30 and 12:30 but no delivery was made. Each time I had called, I received an extremely mean representative. I had paid cash for a product that was never delivered. Each time I spoke to a representative, with the exception of one rep., I was told that they would need to re-order the product, even though I had not cancelled the order on any day.

James of Apopka FL (02/01/07)

On October 4, 2006 I responded to an ad for a new computer with 2 mail-in rebates. One for $50.00 and one for $170.00. The $50.00 rebate was received as advertised. The $170.00 rebate has not been received to date. I have repeatedly checked the Office Depot rebate website to see what the status of my claim is. The website has shown for months that I have successfully completed 3 of 5 steps to get the refund, and that a check request for $170.00 is pending.

I have sent e-mails to this website on several occasions and received different responses each time. I am out $170.00 the contractual agreement called for even though the Office Depot rebate website acknowledges that there were no errors on what I submitted.

Juan of Hollywood, FL (10/14/06)
In June 2006, I purchased two computers at Office Depot.  My purchase decision was based on the rebates offered - two on each computer, one from HP and the other one from Office Depot.

I have received my rebate from HP, but it has been more than 4 months and I still have not received the rebates from Office Depot.  The only excuse that they have is that they received the form a couple of days late, which I state is not true.  It seems to me that Office Depot is in the business of ripping people off, and from what I have read, they do it all the time.

I have lost $150 from the first rebate and $200 from my second purchase.

Patricia of Salinas CA (03/04/06)
I purchased an HP Officejet 7410 Color Flatbed printer All-In-One for a total of $536.24 and thats including tax. I was to receive it on 02/17/06 at home and I did not receive it because they came at 10:30am and I was at work. So then I called that same day to ask if I can pick it up at the store or if they can change the address to have it delivered to my work. I was replied to with no and the lady at the customer service did not evern ask for my order number and just told me they would deliver it the next business day and hung up.

So I was upset from then on and called in again and this lady was more professional and did ask for my order number and stated to me that it would be deliverd on monday 02/20/06 which was a holiday and she did confirm that they still will deliver it. I was asured that it would come so I waite home all day because I was off work and called twice that day on 02/20/06 to make sure if they were coming to deliver the printer and I was assured both times that it was on its way and one operator stated to me that It could be up to 7:00pm since they were an outside contractor delivery.

It came to be 4:30pm on 02/20/06 and never received a call from my front gates to get in my gated home. I called back and was told that I was not at home from their delivery driver. Which was a lie because to get in they have to call me to let them in or get in if another car is driving in at the same time. I was informed by the supervisor during my last call that I would receive a refund with in 7days, which did not occur.

Mike of Alpharetta GA (02/23/06)
An office chair was offered for 39.99 with a coupon code for $40 off total price. Item went through initially on website with coupon applying discounted price, then stopped. I called customer support and explained what happened. She took my order and applied discount. 

I later checked my order and discount was removed. I called again and customer support said the discount would not be applied. I feel this was an error on the part of Office Depot and they should honor their initial offer.

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