Office Depot

Linda of Woodridge, IL November 9, 2009

In early September 2009, I bought a graphing calculator for my son for school. They were all pretty pricey, in the hundred-dollar range. I called around to the various stores in my area and was told by a salesman at Office Depot that they had them in stock and that they had a 15 rebate. I bought the calculator at Office Depot, filled out the rebate form, and sent it to the address given by Office Depot. Today (11/9), I opened my mail and was surprised to find that my "rebate" is actually a 15 Office Depot gift card that can only be used at Office Depot. I don't call that a rebate. When I called the store manager to complain, he said the card can be used anywhere. I asked him, "by 'anywhere,' do you mean in any store anywhere like a Visa gift card?" His reply was, "No, any Office Depot." In the past, every time I bought something that included a rebate, I was issued a check in that amount, not some kind of a gift card to be used ONLY at that store.

Sarah of Riverside, CA November 4, 2009

We purchased my laptop, along with the 3-year warranty that covered everything that could possibly go wrong with the computer. I sent it in before my 3-year warranty was up. My computer was in pieces and not turning on. They sent it back to me with the sound not turning off, the dvd player not working, and none of the original programs installed. I sent it back in two more times, for the same problems and it came back, broken once again. I have spoke to three different supervisors about the problems and they asked for my laptop to be sent back in. I am a college student and need my computer! I have been without it for almost three months now.

John of Portland, OR September 28, 2009

I placed an order for 2 laptops on Sunday morning for in store pick up. On Monday morning when I tried to pickup the order with the print out of my order confirmation, I was told that they cancelled the order because on sale items are not eligible for in store pick up. However, I never received any email or phone call regarding the cancellation. Worse yet, they're out of stock for the items I was looking for. If in store pick up is not allowed, then why did officedepot.com allow people to place the order?

Jan of Laurel, MD September 24, 2009

I placed an on-line order for a Texas Instrument calculator. The order was delivered the very next day (which I was very pleased with - extremely prompt with the delivery). However, found out from one of my sons that the model I ordered was not the model he needed for school. I went to return the item to the store on my way to work the next day. I was told that they can not take back any order that was delivered and I need to call the toll free number to arrange the return. I called the toll free number and was told that someone will be stopping to pickup the item (anytime between 8:30 - 5:30). When I asked about how the item should be packaged and the label for the package, I was told to address the item to Offcie Depot (no address, no label, etc.). Another question I posed was how do I know if it's been actually picked up by someone, the person said "she doesn't know". She asked if I lived in an area that had experienced bulgary lately or if it's safe.

My complaint are the following: - how can the store not take back items ordered on-line? - how can you expect someone to be home to return the item (8:30 - 5:30)? - how do you not supply return label(s) to track the item to make sure someone actually picked up the item? I will make sure I never order items on-line from Office Depot again and make sure everyone I know is aware of the policy. This is one of the most inefficient company that wastes resources (money, time, energy, etc.) when we are all trying to cut cost, time, etc. in this recession.

Dan of New York, NY September 24, 2009

Ordered a chair online, received confirmation email saying order was being processed. After a couple of weeks with no chair, checked to see status. Was able to find, (after much digging) that chair was due the following month. Not being able to wait that long and with no notice from O.D. in original conformation that chair would take over a month to deliver, called to cancel order. Was told by Rep they didnt have "authorization" to cancel? When questioned to why, she hung up. Called back and got same story... now have to wait 4 hours for someone from "resolution" team to contact me? Terrible taste in my mouth from this... cant believe they wouldnt tell me up front it would take so long to deliver and then to not cancel the order weeks before its due to be delivered? Bad business, terrible disregard for customer and will make me never spend a dime with them again.

Joseph of Lovettsville, VA September 7, 2009

I ordered around 482 pages printed in color from Office Depot Store number 2282 for a very important propsal that was due a day and a half from the day I placed the order. Received the order, it was printed wrong. Called OD and was put on hold and tossed around the store for about an hour and a half. Finally David told me to bring in the documents and they would fix it, but they were really busy with their back to school sale right now.

Drove 20 min back to the store only to find out that their printer was broken. Beth at the print center asked me if I could bring it back tomorrow. I replied abosolutely not, I already paid 400 dollars and needed the documents the following morning by 7am. She attempted to fix the problem, but still didn't know how to load a new cartridge into the printer.

After sitting there for 2 and 1/2 hours listening to the store manager Stephanie yell at the customers, and her subordinates, Stephanie tells me that theres nothing they can do and laughs as she tells me, and jokingly tells me to have a nice day! Finally after threatening a law suit, she directs me to a store that is 20 more min down the road to help. By this point it is 830pm and the store closes at 9pm.

I wrote customer servise at customer relations@officedepot.com. The "Senior Customer Service Relations Assistant" tells me that she is sorry and that the store manager from store 2282 will call me to rectify the situation. That was over 8 days ago. Unbelievable that a chain office supply store can hire and charge such imcompetent people to deal with the public.

I'm NEVER shopping here or any other Office Depot again. Staples is about another 10min drive from the house, but well worth the trip. Goodbye Office Depot! Lost the bid due to the 5 hours I spent waiting on the store to rectify their mistake!

Tatiana of Suffolk, VA August 23, 2009

We ordered some furniture and were given a date of delivery. They required that we give up the whole day since they could not give us an exact delivery time or window, but it would be between 8-6pm give or take 30 minutes on a Friday. After many calls trying to figure out why the furniture did not arrive, we had a couple of reps state that this was an estimated delivery date and that we needed to be available at the location of delivery during those hours; then stated that since it's an estimate, it could take another 2-3 days until delivery.

We thought the problem may have been the individual, but come to find out the following 4 calls in the upcoming 2 days had the same outcome! No furniture, no delivery, and we attempted to re-order if we could only have one date to count on its arrival, but they could not guarantee that it would arrive that day. Also, this item was NOT on back order, but available here locally at the warehouse. It just makes NO sense! The lady I was speaking with hung up on me when I explained that it was unreasonable for ANY business to require their customers to wait 4 days for a delivery that can take any 1-4 days to arrive at their address. This is just absurd!

Bobby of Birmingham, AL August 20, 2009

On Tuesday, Aug. 4, 2009 I ordered some school supplies for our daughter from the Office Depot website. I used a debit card to pay for the merchandise. I was told that the materials would be delivered on Wednesday (Aug 5,2009). That delivery did not occur. On Monday (Aug 10,2009) I contacted their customer service and was finally informed that there was a problem. I was told that they tried to deliver my order, but needed directions. When they attempted to call, my privacy director blocked the call and so they cancelled the order.

Three problems with this: 1. I made this same school supply order last year and it was delivered to the same address where I currently live and there were no problems and no phone calls for directions, either. 2. They made no further attempt to contact me to let me know that there was a problem and 3. I find it hard to believe that their trucks or dispatchers don't have access to mapquest or GPS. None-the-less I spoke with a customer service agent who told me that he would credit my account and reorder.

Though I thought he meant to do an in store credit, he meant that he was sending the debit back to my card which takes five to seven days. Rather Office Depot simultaneously hit my debit card again with a reorder. So later, I got another call from the credit department telling me my card had been declined.

I finally got a so-called supervisor at the supervisor's desk. She assured me that all of this is in fact my fault and that I just need to eat it. She expressed her displeasure at my tone and told me not to issue her any sort of ultimatum although all I requested was some understanding as to the fact that this is also eating into my time and costing me even more money. She also let me know that I'm free to shop elsewhere. My only other expectation was some basic customer service, and to not make me suffer additionally because of, as she put it, "the system." She also told me that my order was driven from Georgia.

Five to Seven business days passed without the money being returned to my card. We're now on "business" day nine. (11 days in real time since I was told the money would be returned.) I just called customer service again and am waiting to hear back from someone. At what point does their keeping my cash money (a debit card is a cash transaction) without the delivery of any merchandise constitute theft by fraud?

Andy of Olathe, KS August 19, 2009

Office Depot advertised an 80.00 rebate for purchasing QuickBooks Simple Start 2009 between the dates of 6/28-8/31. I purchased QuickBooks Simple Start 2009 from Office Depot on 8/3/09. After submitting my rebate form and information, I was sent an email stating that my rebate was invalid because it "cannot be combined with any other offers unless specified by Intuit". This is a completely bogus reason for denying my rebate as I did not combine the offer with any other offers. <

I called the Intuit rebate phone line to complain, but the representative refused to validate my rebate, even though he could not provide a good reason for why my rebate was marked invalid. The only thing he said was that it was based on the price which I paid for the product, which is completely unfair because nowhere in the rebate terms does it mention anything about price being a valid reason for refusing a rebate. I feel completely ripped off.

Antionette of Los Angeles, CA August 5, 2009

I purchsed a shredder model S150 (called the top secret shreeder vogue) July 2, 2009 July 16, that night it stopped working. I emailed the website accordding to the instructions that came with the shredder but they never responded. I do not have international long distance calling on available on my phone.

Also I have notice this is the one shreeder not displayed on the product list. This is also the second shredder I purchased within one month (first purchese was June 20, 2009). I purchased both shredders from Office Depot in Los Angeles.

I am out of actually 60.00 for two shredders and I need a shreeder for my own security and piece of mind. I cannot affor another shredder. I am on limited income.

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