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OfficeMax is the number three office superstore chain, although some of the customers we hear from might argue there's nothing super about it.
Andrea of Fort Worth TX (07/07/08)
I brought printers ink for my printers Photo 924 and not one of the ink cartridges will work. Printers will not recognized the ink for the printers. I got printers that I can't get help for. I brought ink from Office Max once you buy it they will not take it back.
Jeff of Noblesville IN (07/03/08)
This store always overcharges at the register. The price at the register is not what is in the aisles. Of my last 5 trips in - 5 overcharges at the register. They always use the same excuse: we are short handed and we haven't got every item into the computer yet. I think they are intentionally ripping off consumers and should be stopped in their tracks.
Jim of Canton MI (05/04/08)
Here is the letter I wrote after MANY phone calls: Customer Service? Hello, We bought this online from you on 4/27/08 because our Officemax store was out of it. Now Staples has it starting today for 99.98. I went to the store, they said they couldn't price match since it was bought online, that we had to call you. I did and they said they can't match it.
Now I am forced to return this to you and buy it at Staples???? This is NOT the way to do business. We buy all of our supplies from you for our company including a lot of Impress services, but if we cannot receive the 30.00 credit on our account, we will be forced to purchase ALL of our products elsewhere. You folks are making it hard to do business with you and making the customer jump through a lot hoops! The store said we could NOT return it to them since it was bought online. Yet, your policy clearly states on your website: In-Store Returns Products that are purchased online may be returned to an OfficeMax store location for a credit refund. Products may be exchanged if the originally purchased product is in stock at that store location.
So essentially we have to return it, then buy another one? Ok, but they won't let me!!!! The right hand doesn't seem to know what the left hand is doing Then they tell me once it leaves your shipping dept., they will only honor price matches on YOUR ads. Wait, it wasn't MY fault the store didn't have it in the first place when YOU advertised it last week. Now we are being punished for buying it from you! We DO NOT want to have to return this to you if we don't have to...please work with us here!!!! Is it worth losing a customer over 30.00?
Ji of Canoga Park CA (04/22/08)
I found out about Catridge Recyle Program from thier advertisement. Like This picture. http://akimages.crossmediaservices.com/dyn_li/600.0.90.0/Retailers/OfficeMax/080420-1_4cpn.JPG
It's like if you redeem 5 empty HP Catridges to their store, they will credit you with 15 dollars. So I went there, and tried to buy Blank DVD that costs 15 dollars and Tried to redeem it. And Store manager(Hampton Allen) Came and tried to stop the cashier to redeem those. And Told me You can't just walk away with pack of DVDs And I said As far as I know I can use 5 Catridges to buy stuffs upto 15 dollars And He said As far as I know You can't use it at all And I stop and asked for his name and ask for what is customer service number.He told me to find out myself.
And He said Get out from my store! Take the catridges and go to Staples Very Loud , Very Rude, Insulted in front of Cashier + People -> Litterally No exagerration. Whenever I tried to make conversation, He kept saying Have nice day in sacastic way and pointed finger to the exit door. (Meant get out) I called Officemax, found out I was able to use all 5. I made complaint, but no action. Just said I will report this to whatever department Nothing... no Action. I don't know Officemax made false advertisement so that people can come over, or I was just insulted by thier manager.
Debbie of Clayton NC (04/13/08)
To save a few dollars, my husband & I decided to try Office Max ink cartridges instead of the name brand HP & Lexmark. We purchased the two-pack with black & color ink. Went home, my husband couldn't get the color ink to work. He took it to his IT guy at work thinking it was his printer. IT said the Office Max cartridge was either broke or just empty. Lucky for my husband, it was within the 30-day exchange policy. He exchanged his purchased for an HP and will never buy Office Max ink again.
It made me think, I had Office Max ink in my printer and have never used the colored cartridge (I have it set to print black only). So, I thought since I had to go back to Office Max for my husband, I will check the colored ink to make sure it works, no such luck. A brand new colored ink cartridge I paid $25.00 for never used once.
So, I brought it into Office Max WITH MY RECEIPT. I told him my situation and how the cartridge has been in printer for several months but I never used it. He could have cared less. He didn't look at it. He didn't check it over, he did nothing. So, once again I went out of my way for nothing. He said it was after the 30-day exchange and there is nothing he can do. He didn't care that I had spent my money in there and got nothing for it... My fault for not checking the ink on day one. My fault for trusting that Office Max would take care of me as their customer. I mean really, $25.00 to Office Max is chump change to them so, you would think they would just want to make the customer happy. I would be scared to death to buy something expensive like a camera, printer or furniture from them. After day 31 if you have problem it's your tough luck and you are out of money. Thirty days is ridicules. If you buy a defective product from any company, you should be able to return it.
Vanessa of Kansas City KS (04/13/08)
I bought a $70 I/O Magic DVD Writer at Office Max on 8/14/2007. Today it started clanging inside so I took it along with the receipt back to Office Max. The sales lady told me it's out of warranty so I will now have to contact the manufacturer. Out of warranty? It has a 1 year warranty! She said since it is not one of their products it has a 14 day warranty. Anything after that and you have to go through the manufacturer. I said, You mean to tell me you sell products but you don't stand behind them? She wouldn't exchange it.
This is the 2nd one of these Writers I have had. The first one went out in under a year and a different Office Max exchanged it. I left the store telling her I will NOT step foot in an Office Max again since they have such a ridiculous policy. I came home, called Office Max for the contact information for I/O Magic and she said she'd never even heard of them! I looked up I/O Magic on the internet and am in the process of getting an RMA from them.
Bruce of Oregon City OR (02/26/08)
This is what happened and it's the way it is, All legal. I spent about $325 on a HP-2605dn Laserjet color printer. I did not test it till 2-25-08 7:00pm and found it did not work correctly. There store policy is 14 days and I came in on 2-26-08, day 15. The manager told me not our problem, call HP. I called HP and I was told I need to have it connected up to my computer. I explained it would not run. So I tried the printer again, it jammed and will not work, with no possible way to clear the paper jam on this model without servicing. The software program I used Print Shop did not give choices for paper thickness, so now HP so far is telling me the you need to select the proper paper type when setting the print driver up. This is fine if it had a manual, and If some oneelse at any time decides to put a different type of HP aproved paper in your HP printer, it jams and your out of action again. I figure I spent about $54 dollars a print and have nothing to show for it.
What I find are companies just run you into the ground till you just give up, and they have every legal right to do it. I spent 1/2 of my advertising budget hoping to make a difference this year.
Marcy of Rochester Hills MI (02/24/08)
I ordered a computer cabinet online before which I carefully read the return policy which states Products that are purchased online may be returned to an OfficeMax store location for a credit refund. Products may be exchanged if the originally purchased product is in stock at that store location. I wanted to exchange the furniture (still in the unopened boxes) piece for the other color offered.
1) A call to store confirmed it was in stock. The store manage refused to exchange or return any online items. 2)A call to Office Max customer service (Susan) states that online order returns and exchanges are subject to the store discretion. WHAT? This was confirmed supposedly from Susan's supervisor, who said the policy has the word may in it. 3) A second 31 minute phone call to Office Max CS (Joy) had them trying to call another store to see of they would accept the exchange. They would not stating the pieces were on clearance. Although the policy does not state anything regarding clearance items AND the piece is not listed as clearance on their website or in store (I checked). Ultimately we lodged a complaint and returned the item. I will never buy from Office Max again. BUYER BEWARE!
Interest carry charges between purchase (2/16 - 2/24). I know it is not compensable, but $35 for having the cable internet outlet switched to the location of the computer cabinet, time spent on the phone and driving to the store for naught and FRUSTRATION of not having the company follow their own policy. BTW, I have document all of this.
Josh of Martinsburg WV (12/28/07)
It was my sixth time calling because I was doing a Photoshop project for a friend -- he wanted business cards. I was trying to get a hold of CopyMax (Office Max's spin-off of Sir Speedy) to see what format I needed to make this card in to have them print it. The lady who answered Office Max's main line sounded like she should have just answered, "Welcome to Office Max, I obviously don't care at all about you, so hurry up and tell me who I can push your call off to." That, or she was just plain wasted (common in WV) and shouldn't have been at work at all. When she redirected me to CopyMax, I was on hold for over 30 minutes before I gave up. It does not take 30 minutes to get a call from one side of the store, a total of 1000 ft., to the other side of the store. It's completely ridiculous. I think that if they can't cater to something as simple as their customer's PHONE CALLS, then they should not be in business at all. If you can't do the job or show any interest in doing it to satisfy the customer -- don't market it.
My friend needed these business cards really soon. I called a less popular printer, but they actually cared about the customer, and had them printed there. However the job was completed late because of the delays from CopyMax/Office Max, which made his business suffer somewhat.
Sandra of New Bedford MA (05/20/07)
I placed an order at my local Office Max for a credenza desk, hutch and two lateral file cabinets. I was told that they would place my order but I needed to contact the 1-800 Office Max number so they could provide me with a estimated delivery date. they asked me to provide my email address and phone number that I could be easily accessible. They indicated that once the warehouse shipped the product they would send me an email confirmation indicating that the product had been shipped and an expected delivery date. I also asked if the delivery driver could call me at a minimum an hour before to ensure that someone would be home the date they delivered it.
I never received an email confirmation indicating that the product was shipped and therefore was unaware that the product was being delivered. I also never received a call from Office Max or the delivery driver. The date that the product was delivered I was away on a trip. The delivery driver proceeded to leave all 6 extremely large boxes on my front porch. I never signed nor ever gave permissions to Office Max to leave $600 worth of furniture on my front porch.
I attempted to contact Office Max both via phone and email. I never received a response via email and when I called to file a compliant via phone they indicated that they would take down the information and someone would call me back. To date I have not received an email response nor a phone call.
Todd of Thiensville WI (03/29/07)
OfficeMax advertised an item on their website, I placed an order and they confirmed it with an e-mail. Then a second e-mail confirmed that the order was being sent transmitted to their delivery center. Then 6-8 hours later they sent an e-mail saying the item was incorrectly priced and the order had been canceled. According to their terms and conditions there is a contract between the customer and OfficeMax once the order has been received and confirmed. I want my product at the price they advertised and accepted my order for.
Jeff of Driftwood TX (01/05/07)
OfficeMax.com advertised a USB Drive for "$17.87" on their website on 12/31/06. I placed an order for 5 units. I received an email confirmation on 12/31/06 that the order was received, an email on 1/3/07 the order was being processed and an email on 1/4/07 that the order was cancelled "...due to an inadvertent typographical pricing error on our website." No damage other than a complete mistrust of OfficeMax.
Garland of St. Augustine, FL (05/12/06)
I sent in ALL required info and material for rebate but I keep getting cards back saying they don't have what they need to honor rebate. They keep asking for secondary proof of purchase which is what I cut off the box to send in, along with rebate form and copy of store receipt!
My guess, after a visit to the internet, is that with over 30,000 complaints, this just what they do. They stall the consumer long enough and hope they will go away. Are business ethics a thing of the past?
Srikanth of Charlotte NC (02/23/06)
We applied for rebate in november and we did not receive any kind of response from office max.We provided all the informations they needed and we mailed them regarding this for many times. But still no response.
Brian of Lansing MI (8/22/04):
On Saturday, 8/21/04, I noticed that I had a coupon worth $10.00 on any In-Store Purchase of $20.00 or more from OfficeMax which expired on that date. Coincidentally, I needed a number of office products, so I decided to take last-minute advantage of the coupon. I purchased eight items with a retail value of $44.25, and presented my coupon for $10.00 off.
Three problems ensued:
1. The cashier charged me twice for the same $12.39 item, increasing the amount of my retail purchase to $56.64, subtracted the $10.00, and added the tax, which made my net charge $49.44. As I left the store, I noticed the error.
2. I returned to the cashier, who by now had several customers to serve before me. Another staff person noted the line and asked to help me. I explained the problem, and this cashier proceeded to correct the sale by crediting my charge card with the overage. However, rather than giving me a credit for the full $12.39 plus tax, he gave me a credit for only $10.20 plus $.61 tax. I questioned him on this and was told that company policy required the (apparently pro-rata) reducton. It was late in the day, so I decided to speak to a manager the next morning.
3. When I spoke to the manager on the telephone the next morning I was informed that this is indeed the company policy. Explaining to him that "$10.00 off a purchase of $20.00 or more" would seem to mean a flat $10.00 discount (plus tax in this situation), not some pro-rated amount, seemed to be more than he was capable of grasping.
I realize that the shortage amounts to all of $2.32, but frankly, I think I have more use for it than does OfficeMax, ... unless, of course, the company is in serious financial difficulty. If so, a signed note to that effect, is all I require to make this donation.
Melissa of Marshfield WI (11/16/03):
My son was diagnosed with short bowel syndrome, meaning that because of the majority of his intestines being removed he does not absorb vitamins, carbs, fats, amoung other things so he does not grow properly. A public health nurse advised me to monitor and write down everything he ate and drank, along with how much so the doctor could see at his next appointment. That would be in a week. This is where Officemax comes in. I send my husband to go get me a digital scale so I can weigh everything out. He comes back from Officemax with a scale that an hour later when I go to use, only weighs in ounces. Most food is weighed in grams so I needed to buy a different one. I decided I might as well just go myself so I decide to buy a different one from Staples instead since it is a bigger store and I knew they would have them. By the way, I am using my son's Social Security money to do this.
So, an hour and a half has gone by and we leave to return the scale from Officemax. My husband goes inside and I watch four different people examine it and question him. Two of them, one at a time walked by my car while I was waiting and looked at me and my plates, walked around and went back inside. I think, what is going on? My husband comes comes back out with the scale. The employees had offered him a gift card but told him that they did not do same day exchanges so if he wanted his money to come back the next day. They took down all of the info from his liscence and he said forget it and left.
I know that something is not right so when we get home, I read the return policy on the back of the receipt. And as I expected, it says nothing about the same day policy, it says 14 days return for electronics and 30 for all other items. I'm furious. Because it was for my son bought with his social security, I have to have my money back, not a gift card and I don't understand what the problem is with giving me my money right then. So I call the corporate office and ask if they have a policy on same day returns. The only way you can't do that is if you pay with a check (which I did not) or if you do not have an ID. So what dis we do wrong. So I start calling people asking if they ever had a problem returning things on the same day. I think I know what's going on. I'm waiting for someone to say it first. And they do. Three of the people I know say it.
You send a 6-ft 2-inch 269-lb Mexican into a store to return a digital scale with his African-American wife waiting, they are going to be suspicious. In my heart I knew it but I wanted to see what other people thought before I acted. I wait a few days and I go back to return the scale. The girl at the counter looks at me and sees what I have and says, "Oh we were wondering if you were coming back. The girl who was just here left a note saying that you might be back."
I keep cool. I ask her what is up with their no-same-day return policy. She says that there is no such thing. She was confused. She gave me my money and I left the store as I see what looked like a manager staring me down. I call the corporate office again when I get home but this time to file a complaint. I tell him the whole story and told him that I knew exactly why this was done to us and that something needs to be done. I told him that I was going to send a 40ish white woman into that store to buy and return something on the same day and that if they give her her money back with no hassle that I will know 100% that I am right and that then I will file a lawsuit. I have three women willing to do this for me.
He said he was sorry and that he wants to get to the bottem of it and that he would contact the district manager right away and tell him or her that they had 24 hours to give me an explanation on why we were treated that way. I think he means 24 hours to come up with and get their lies straight. The call should come any time now. 21 hours left. So now I know not to ever go to that place again and I have let everyone else I know what they did. To tell you the truth, I am not that surprised. This is a small town. I've been followed at stores, not been helped, stared at. You get used to it but OfficeMax has taken the cake on this one.
So to the employees at this store, next time don't be so obvious with your discrimination. Geez- it's 2003 people. Not every minority who walks into your store to buy a digital scale is using it for illegal purposes. Why don't you take it back like you do everyone else instead of giving us the third degree, calling all of your employees up to embarrass us, and then making up a story to not give us our money back until you feel like it.
The only consequences that there are, are physical and emotional. They physically make me sick. They make me angry. They have embarrassed us. They wasted my time and they have made me scared for my children.
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