Old Navy Reviews

No gender neutral clothing. Sure, it's not their job to provide gender affirming care for non-binary people, but they should have some unisex clothing (not for newborns please). And yes, the gender neutral clothing was 80% for babies, and the other 20% was Disney. I wish I could go to the store for non-binary clothing and not leave like a 1 year old Disney fan. Not to mention that when I went online for Canadian non-binary clothing, the only good stuff was crazy expensive. It's not just old Navy, but maybe they could start selling gender neutral clothing, and make my wardrobe life 10x easier.

The store manager here at Tanger outlets in Daytona Beach is not very professional. If I downloaded the app I was to get 15% off my purchase. She was not helpful at all for me finding it or getting it. "Usually this happens, usually that happens, oh but you know I'll give you 30% off." All said and done came down to $50 then she goes, "Oh but you'll need to apply for a credit card to get that."

I am disappointed. I received an Old Navy gift card as a gift. I used it to make a purchase online for an in store pickup. I got an email the next day saying they didn’t have the items, and gave me a digital gift card. I don’t shop at Old Navy usually, but here I was two years later and went into my inbox for the digital gift card. It said it expired. I am pretty sure by law that gift cards are no longer permitted to be expired. Over 25 minutes on the phone with customer service, no follow up. I have to follow up. Another phone call. Told to call back. Seriously, for the $20-ish dollars to get back and they have me wasting my time, running in circles. Never will I use their services due to this lack of resolution and lack of follow up.

They have predatory practices with their cards in my opinion. I had no credit, not bad, just none and the last I applied for a credit card before I went to Old Navy, my credit union offered me only a $500 balance and another bank offered me $1,000 balance until I proved myself, which I since have. Anyways, I went to Old Navy to get clothes for my Son's upcoming School year. When we got to the register they asked if we wanted to apply for an Old Navy card with 10% off blah blah blah. I figured why not, they would probably give me a $300 balance like all the other stores did, like Target and Macy's. I applied, was approved and was told my card would come in the mail.

I order 14 items. I never Received 12 of the items ordered. I immediately contacted via phone call and chat. I called 3 times even asking for a supervisor and was denied. They said they would submit my claim to be investigated. Within seconds my claim was denied! They have made me go to a 3rd party to file a claim, which involves many unnecessary steps, only within seconds to Still be Denied. I have been a loyal online customer for over 20 years, often buying for my granddaughter online due to be disabled "can not walk". It hard to be able to shop in store so online was more convenient.

I ordered two pair of leggings, never received them. I tried to chat with them about it, didn't realize it was AI chat. They kept telling me that it was at the warehouse waiting to be sent out. I chatted three times... they asked me to have patience. I try to be patient. That was in January. It's more March, still have not received it. I called, I think early March maybe late February. By then they could not refund. So I'm out money, and I love in a limited income, being a senior and have health issues, it's sometimes difficult to go report to the bank about the non delivered items. If I corks give 0 stars for their online shopping, I would. Very disappointed with old navy.

Unfortunately I purchased 11 items and only received 3. My 2nd bag arrived all taped up with 8 items missing. I called customer service and the AI sent a link to my email to report missing items. I did so, and the auto response was a refund. I then used email, followed by chat function to notify them I want my purchased items, not a refund. They said I can re-shop and pay for my items, but I didn’t have the money to re-shop when I have to wait 10 days for my original refund. Customer service was very unhelpful, it wasn’t resolved to my satisfaction. Waiting to use my super cash and the time I spent shopping and picking out items was a waste. Very disappointed

They are just scamming people on their shipping costs. I ordered a rather sizeable order yesterday, 3/3. Paid for their most expensive shipping option, the 2-3 day express shipping. I figured worst case scenario, it'd get to me on 3/6. Got the shipping confirmation today, 3/4. Not only will it not be here till the 9th (allegedly), but they are shipping it via UPS Ground saver, which is their cheapest and slowest shipping option. If I wanted the worst shipment method possible, I would have just gotten their free shipping option. I paid extra to get it here expeditiously, and instead I'm getting the same service that would have been free. I called customer service, got escalated to a supervisor, just to be told that their shipping policies don't mean anything essentially, and it'll get here when it gets here. Never will be purchasing from them again.

I went to my local Old Navy to find something to wear for my birthday dinner tonight. I saw a cute vintage tee to wear with some jeans. Only, they didn’t have my size, but I did notice my size was hanging up as “decoration” on the wall. I asked an employee named Cynthia if it would be okay to have that shirt on the wall. She looked at me and laughed. She continued to say, “No, I’m not taking that down for you. You can order it online if you want it.” I was shocked & disappointed at her response. I told her, “Oh, I needed it tonight for my birthday dinner.” She replied, “Well I would have to get a ladder to get that down & I just put that up. I’m not doing that. You can order it, it will be here in a couple days.” I said, “Never mind.”

After visiting the Boston Str. Store in Baltimore, I am reluctant to close my account. I was not asked about rewards, or promotions. I ordered 2 pair pants, at the store. An online order, to find out the cashier wrote my address wrong on my order, after I spelled it to her. Horrible customer service 1-31-2026, at about 11:30 am. I have requested a refund. Because I don't feel up to chasing a package around. Thank you.

Beware Old Navy customer service. They've been offshored, and now they are completely miserable to work with, incompetent, and unhelpful-- as they always become when they're offshored. One agent flat-out refused to help me, and when I contacted them again, the next agent hung up on me. When customer service and return policies (down to 30 days, no exceptions) get this bad, I quit shopping at the store. It's not worth the headache.

I’ve always shopped at Old Navy for my kiddos when they were younger. I know them to be comfortable and fashionable at an affordable price. I’m here to just share my negative experience with cashier 3714324 that rung me up on register 402. Though she greeted and politely offered me to open up a credit line to save more I kindly said no. At the end of the transaction she showed me that what I spent today I would be able to save over $50 more. I knew it sounded too good to be true so I re-iterated “I would get $50+ off today?” In which she said yes and that the process would be quick. I’m not an idiot and I’d like to say that my credit experience and knowledge is quite extensive. I don’t know where I went wrong and where I was not clear but she flipped the monitor around and said that I can use the 30 percent off in about 7-9 days.

This is my first time ordering from Old Navy and probably my last. Order processed on January 4, delivery date was supposed to be on January 12. Check status, date has changed several times, I have called 2 times they continue to push back the date for me to do a claim. I’m very disappointed. Never received a follow-up.

Be careful ordering from Old Navy's website. There are other reviews saying the same thing. Too bad I didn't see them before submitting my latest order. As noted in other reviews, there were website/app glitches and delivery issues. I had updated my billing and shipping address on the website, added the shipping address two times, but when I used the Chat to make sure my order would be delivered to my apartment door, I was told I'd have to update the address after the order shipped. I checked again today and the shipping address was incorrect.

I ordered holiday gifts using the online app on 12/9/25. It was still not received by 12/26/25 and I had 7 gifts unaccounted for. Called customer service and they assured me the order was due to arrive any day, yet never provided tracking. Yesterday 12/30/25 they canceled my order. Complete waste of time.

Old Navy in westfield Sherman Oaks Mall, the young girl with glasses fixing the jeans for women 12/22/25 around 8pm won’t let you get your size and pick or get the jeans by yourself, won’t let you touch it and when you call her out for it, she would be defensive and would tell you “that’s why I work here.” There are people that prefers to shop unbothered and never have I ever encountered a saleslady like her that won’t let you touch the garments because “it’s her job to organize it.” I barely touched 1 jeans. Gosh.

Honestly what I notice is good prices and promotions online, saying “in stock, pick up nearby” at those prices. Yet in store they are about $8-10 more expensive than the online price, and cashiers just say, "No, it rang up this price." Stores are hectic dealing with staff and don’t care.

I would give 0 stars if I could. I just received my order and a coat $$ and a clearance pair of shorts were missing. I immediately contacted via chat. My claim was denied?? They have made me go to a 3rd party to file a claim, which involves many steps, I have been a loyal online customer for 15+years, often buying multiple sizes to return items that don’t fit, as I am unable to shop in store. They said my account had too much activity?? Seriously?? Isn’t that a good thing??

I placed an online order. It delivered to a wrong address. Old Navy will not help until after the expected delivery date. Tracking numbers on a package will tell you when it delivered. I even shared the confirmation email with the picture of where it was incorrectly delivered. Still won’t help until after the expected delivery. Terrible customer service! Can’t fool a person who has handled freight and partial claims at work. The chat representative assured me an escalation lead would call me in 24 hours.

Placed an order. Just as I completed it, the order flashed across screen showing wrong ship to address. I immediately emailed them and was told no change possible. I looked at their website which said I had 45 minutes. I’d contacted them within 2 minutes. I contacted them again, same response. No way to fix. I was really disgusted.