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Jaime of San Juan, OTHER April 9, 2009
In end of November 2008 I signed up for Olda Navy Visa at thir store at Plaza Las Americs in San Juan. They told me if approved I would get a discount and I could charge the merchandise inmediatley. I was going on a cruise and I charge a pair of shorts for about 43.Early April 2009 (4 months later) I get a call inquring about my lack of payment and telling me I had an oustading balance of over 100.
They asked me for my Social Security number and my address. I was concerned about identity theft but the card representative sounded legit. I told him I never received the card nor the statements. He queried about my address and in effect it had missing our building number (we have 6 buildings in our area and each has the same apartment numbers)...so apparently the postman sent everything back to them.
I gave him my PO box but then I told him that I felt I wasn't liable for the late charges as the mistake was by either the salesperson who pulled my addres out from my Driver's Licence (he ommitted the number 2 which was my building number). A week later I got a call from the Old Navy Credit Department and they told me to call back to see if my request of deudcting late fees would be approved. I'm crossing my fingers..
It's not the money that I'm concerned about; its the principle. Why should I pay for someone elses mistake? if the application is processed in the store how am I suppose to know ehere I can pay? I hope they don't expect me to pay them by telephone.... Vanessa of Greer, SC April 5, 2009
My sister, niece,her 7 month old son and myself were in Old Navy 1117 Woodruff road in Greenville, SC 29607 864-234-6605 this evening, we where shopping when the manager Melody appoached me with the police, the Police officer told us we had to leave because the manager wants us out the store. I ask why and the manager said she did not like the way we looked at her. the police officer ordered us out the store that she had a right to ask us to leave.
I called my local police to get a report and was told that the officers was dispatched at 7:46pm of a suspicous person by melodie the manager. Iam very upset and would like some answers.
The corporate office told me that they will call in 7 to 10 days. Also, a store clerk name Jimmie assisted me with looking for some super hero shirts and he even found them on the wall AND got them down to look at sizes.
Embarrassed the store was crowded. The corporate office ask me if I knew the store manager. I TOLD HER NO. THAT IN 7 TO 10 BUSINESS DAYS I WOULD BE CONTACTED. Beau of Weed, CA March 2, 2009
I received a notice stating I was turned down for a Old Navy Card, I have not personally applied for an Old Navy card and I would like to see copies of this application. I am worried about identitiy theft.
Nana of Oakland, CA January 24, 2009
i have never had so many problems in the past as i have with old navy. i always pay my credit cards on-time, well in advance of the payment due date, if possible, and for the duration i've had this particular card, i have had to call their customer service and complain to have late fees removed at least 3 times. in each case, i waited patiently for them to deduct payment from my account, and when they never did and i called to follow up or received my next statement, there was always some late fee or finance charge. in order to curb all this, and save paper, i decided to pay online.
i scheduled the payment to be deducted on the due date, and on the due date, payment was not deducted. a week later (i should have followed-up sooner), they called and said they were trying to collect on funds due, and could i pay over the phone? when i asked why, i was told that my bank account information did not process (even though i received no error message when i set up the account, and no notification that payment was not processed), all of which i related to the customer service agent. when she kept prodding me to pay over the phone, i said i would have to check it out and call back. when i checked my account, i saw not only a late fee, but a returned check fee and a finance charge--totaling over 60 in fees.
i proceeded to call customer service back, told them that by no means would i pay a late fee, finance charge, or returned check fee for a payment that i made on-time. at first, the agent told me he could credit the late fee and finance charge, but would not be able to credit the returned check fee; in order to do that, i would have to check with my bank. when i pressed him (the fee would not have been applied from my bank; old navy would have charged me--what could my bank do about anything?), he was finally able to credit that amount as well. i paid the balance over the phone (he graciously did not charge me the 15 fee), and i promptly closed my account.
i have had excellent credit for over 10 years. Thankfully, the fallout is minimal, yet still frustrating. i recently applied for a travel card so that i could travel for work, and was offered a near pittance of a credit limit. in addition, my insurance company now believes i am irresponsible, and they have raised my rates. i am extraordinarily frustrated by all this--especially because i know i am one of a relative few who actually follows up on these matters. the way they prey on people is truly disgusting, and i won't be easily tempted by an immediate discount and reward points again.
Susan of Torrance, CA December 28, 2008
The store is advertising 65% off storewide. Tables are marked with prices, or a lengthy price list that states what the original prices are and with the 65% off, but clothing items aren't identified by name or item number whether they are in fact included in the sale. Come to find out none of the items I purchased were included in the sale, even though there are sale signs on virtually every rack, table and shelf.
Paid original price with no discount. Should have saved over 30.
Katie of Lexington, MO April 24, 2008
I accepted a Old Navy credit card in December of 2007. I waited for a bill and never received this bill. I contacted Old Navy cusomer service on February 7, 2008 and made them aware that I have not received a bill. They advised me that they had an incorrect address. They were asked why they did not contact me so that I could get them the correct address. I was advised they do not do this. They advised that they would take off the late fees etc and that it would not affect my credit report. They advised they would send me the bill with the appropriate adjustments. I again waited for a bill and again never received this bill.
So again I contacted Customer Service on or about March 19, 2008. I again advised that I had not received a bill. The gentleman I spoke with advised that there was an address issue again. He assured me that all late fees would be dropped, that my credit would not be affected by this. He advised he would send out a new bill with a due date of March 14, 2008. I advised that it was the 19th of March. That I would already be considered late. He again assured me that there would be not late fees. My husband received this bill and paid what we owed. We had to subtract the late fees because they were added to my bill.
I received another bill April 24, 2008 that we still owed over 38.00 in fees. I contacted Old Navy credit card and advised that they had better be putting my account a zero and that my credit report better be squeaky clean. James #68739 assured me this would happen. I also spoke with his supervisor regarding this matter. I advised that my account better be a zero balance and that better not be any issues with my credit report or I would have an attorney contact them. I also requested a copy of my new balance.
Stressful!! Time consuming to take care of this situation when I thought it was taken care of . My credit report will get ran next week at my request to determine if this has damaged my perfect credit report!
Elizabeth of Boston, MA November 10, 2007
In correct signing-sign in store and online states 40% off ALL Outerwear- Not the case-they have selected SOME (see website/click outerwear) jackets and that is it. The word all to me means ALL and outerwear means clothing you wear outdoors...ie: mittens, hats, boots, jackets, fleece, bibs, one-piece snow suits. Wrong, incorrect and they should fire their head of advertising and I hope they are fined!
Maria of Franklinton, NC October 21, 2007
I received a Old Navy credit card in the mail. Something I did not approve and something I did not apply for. When I called Old Navy - they said they sent a letter out stating if you did not want the credit card they would not send. I recieved no such letter. My family are also card holders of the Old Navy only card and they never got a letter nor did they get a Visa Card in the mail.
Bringing my credit Score down. Unauthorized use of my credit report and unauthorized permission from me to issue a visa card. I have enough credit cards and do not need anymore.
Lilien-Alicia of Three Forks, MT October 14, 2007
Applied for credit at Old Navy and were denied; said we had no file with credit bureau. We obtained credit report through same agency they supposedly used and were rated 782, excellent. Have seen others with this problem with Old Navy, especially during their promotional when they offer an additional percentage off merchandise for applying for a card.
We paid more for the item than we should have because of this. We did qualify for the extra discount but surprisingly couldn't get a card based on a seemingly false credit report.
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