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P.C. Richard - Wrong Model

P.C. Richard & Son • Oops, Wrong Model • Lowest Price Guarantee • Extended Warranty • "No Payments, No Interest" • Delivery & Set-Up • Returns/Refunds

Mary of Bronx NY (8/22/03):
I purchased a General Electric Range from the store requesting a specific model number which the salesperson Kareem stated they had. Upon delivery it was not the model I wanted or purchased and I requested my money which I paid in cash be returned. I was told by the manager that I could only get half of the money back in cash and they would send me the balance by mail with a company check. At no time did they state how long this would take and I am now without a stove with seven children in my home and no way to cook for them. I wanted my money back so I could purchase the item at another store who carried the make and model I wanted.

Glenn of Brooklyn (8/20/03):
On August 19, 2001, I entered P.C. Richards to buy a stereo, and began to browse the models they had available. After spending some time comparing different features, and prices, and listening to several different models to assess sound quality, I decided to purchase what their display literature, and what their salesman told me was Sony's MHCRG30T. It was brought up from the basement in the manufacturer's carton, with the model number clearly written on the side, so I paid for it, and brought it home. I didn't notice anything wrong while assembling it, because it looked like what I listened to in the store, but when I played a CD, the poor sound quality left me wondering why I had purchased it at all.

I went back to the store to look more closely at the display, and as I suspected, their display model of Sony's MHCRG30T is a very different thing than the MHCRG30T that is packed in the carton by Sony. I spoke to the salesman and the manager about the problem, and informed them they had broken the law. The salesman said "it was a mistake," as part of his explanation, and I told him "it's against the law to make that mistake," and they agreed to refund my money when I returned with the stereo.

When I suggested that he should also refund my cabfare he refused. I then told him I was going to report him to consumer affairs, to which he responded by shrugging his shoulders and asking "What are they going to do?" I returned an hour and a half later and my money for the stereo and my cabfare was refunded to me, but in that time, no attempt was made to correct their "mistake" of passing off Sony's MHCRG30T as a item of much higher qaulity that it actually is.

Mary and Glenn should contact New York City's Department of Consumer Affairs. The store owes each of them a full refund.

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