P.C. Richard & Son

P.C. Richard & Son • Oops, Wrong Model • Lowest Price Guarantee • Extended Warranty • "No Payments, No Interest" • Delivery & Set-Up • Returns/Refunds

Every city has a retailer like P.C. Richard & Son, "The Appliance, Electronics, Computer Giant." Many have an interesting story behind them. P.C. Richard is no exception. It was established as a hardware store in 1909 by Peter Christi��n Richard ("P.C."), an immigrant from Holland, who came to America in 1889 at age of 18.

Now, many air conditioners, washing machines and gadgets later, the humble hardware store has grown to 42 stores in Manhattan, Brooklyn, Queens, Westchester, Long Island, and New Jersey.

Despite all the platitudes and BIG BOLD CLAIMS! on its Web site, the P.C. Richard of today has pretty sharp elbows and skates a fine line, like most mass marketers. It may often have the lowest prices but as the complaints in this section show, consumers need to be sure they get the model they order, that they understand the terms and think twice about that extended warranty.

Here are a few of the more recent complaints:

Elizabeth of Staten Island, NY July 16, 2009

I purchased a General Electric washer machine from P.C. Richards, on July 13,2009. I was told by Mr.Eli C that our washer was coming from long island and it will take several days. I find out the our washer was coming from New Jersey. When P.C.Richards Delivered our washer it was without a box. P.C. Richards never delivered our new washing machine inside the box. I believe this washing machine is a floor model and I demand to obtain another General Elictric washing machine inside a box.

Margaret of Flushing, NY June 23, 2009

On June 6, 2009 I purchased a 40" Sony Bravia. It was delivered on June 9,2009. The picture was bad. I told the delivery men to take it back. He would not and I signed, with reservations, for the TV. June 12 was the turnover to digital and I received no channels. On June 15 a PC Richards Tech came and highly recommended, in writing,a cable box. He was able to get 3 channels on the TV.On June 16 and other PC Richards tech came with a ditigal antenna and gave up when he could only get 5 channels and could not fix the picture. On June 17 the TV with box it came in and the instruction booklet intact, never opened, were removed. I have my analog and converter box hooked up and am receiving the same 3 channel that I received with my new TV and the picture is clear.

PC Richards would not give me my money back. They said that the TV was removed from the box. My contention is that you do not know if the merchandise worked unless you plug it in. I do not want store credit. In the past year I purchase from PC Richards an air conditioner, stove, refridgerator and an over the stove microwave. I ,hopefully, do not need to purchase anything from PC Richards.

Joseph of westbury, NY June 6, 2009

I bought a 51" Philips Ambilight Plasma TV three years ago and all of a sudden there is a red light that comes on at the left lower corner of the TV. The TV does not come on anymore. What a piece of garbage. I did not see this coming. It was working fine just two days ago. I have unplugged the TV and cable box and have rebooted the cable box but the red light remains and the TV won't turn on.

hector of brentwood, NY June 5, 2009

I purchased Panasonic 50 inch DLP television model# ty50lc13c on 3-28-04. I purchased it with a 5 yr extended waranty from PC Richards. On 2-22-05 I had to replace the lamp that is supposed to last 10,000 hrs. There are only 8,400 hrs in a yr. I again had to replace it on 6-8-05,3-22-06,10-24-07. All of these were replaced using the extended warranty from PC Richards. My warranty expired on 4-6-09 and would you know I need another lamp! I tried calling PC Richaards to see if I could extend my warranty, they refused.

I tried Panasonic, and the best they could do is give me a 15 percent off toward a new tv, they would not send me a new lamp. I purchased this tv for 2,600 not including the price for the tv stand and the extended warranty which i purchased. Total cost was 3,345.05. Nobody wants to do anything for me. I still have every receipt for all the repairs and the receipt for the purchase of the tv. What more can I do. Please help, im at the end of my rope.

Linda of Brooklyn, NY April 8, 2009

Linda of Brooklyn NY (04/08/09)
I had a PC Richard credit card for about 2 years. I purchased an air conditioner around July of 2007 and a washer and dryer in Jan 2008. Both items were paid off almost immediately. I thought about purchasing a new laptop recently and just yesterday I received a letter from GE Money Bank saying they were closing my account due to inactivity. I'm almost finished paying off Empire Carpet and because it's owned by GE Money Bank, I'm sure they will close it too. How can you establish good credit when you pay things on time, pay more than the minimum, and then get screwed? What's wrong with this picture?

Sara of Massapequa, NY April 3, 2009

Sara of Massapequa NY (04/03/09)
I was scheduled to have my dishwasher repaired between 11am and 2pm. I took time off of work for this. At 2PM I called customer service and asked for ETA, they said just about a half hour. Called back at 4:15 when there was still no repair man and they said just another half hour...it's 5 PM! I could have worked a full day! No phone call to give me a heads up about the delay! Completely unprofessional. I understand things happen and all but a phone call is not much to expect!

350 lost by not working today!

Roslyn of Jersey City, NJ March 25, 2009

Roslyn of Jersey City NJ (03/25/09)
Purchased a washer/dryer combo from this store on 3/19/09. It was delivered on Sun. 3/22. Used on Monday, on Tuesday it worked minimally. I contacted the company, Eurotech. Customer service registered me but could not give me any real troubleshooting advice. When I called PC Richards I was told they do not take applicances back but they will send a repair person. This manager, didn't get his name, didn't even ask if he could exchange it for me. At this point I want my money back, it has not been in my house a week. Any assistance you can give me will be appreciated.

Nine hundred dollars was spent on this applicance including warranty. This purchase was intended to cut spending money at the laundry.

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