P.C. Richard & Son

P.C. Richard & Son • Oops, Wrong Model • Lowest Price Guarantee • Extended Warranty • "No Payments, No Interest" • Delivery & Set-Up • Returns/Refunds

Every city has a retailer like P.C. Richard & Son, "The Appliance, Electronics, Computer Giant." Many have an interesting story behind them. P.C. Richard is no exception. It was established as a hardware store in 1909 by Peter Christi��n Richard ("P.C."), an immigrant from Holland, who came to America in 1889 at age of 18.

Now, many air conditioners, washing machines and gadgets later, the humble hardware store has grown to 42 stores in Manhattan, Brooklyn, Queens, Westchester, Long Island, and New Jersey.

Despite all the platitudes and BIG BOLD CLAIMS! on its Web site, the P.C. Richard of today has pretty sharp elbows and skates a fine line, like most mass marketers. It may often have the lowest prices but as the complaints in this section show, consumers need to be sure they get the model they order, that they understand the terms and think twice about that extended warranty.

Here are a few of the more recent complaints:

Audra of Merrick, NY December 31, 2008

Audra of Merrick NY (12/31/08)
Upon my Aquos tv becoming not repairable we contacted customer service and was told by this representative that we were entitled to a replacment and to us to visit the store and gave us 2 models to choose from. When we arrived we were refused replacement and treated like strangers.

We still have a 2,000 tv that doesn't work and we are still paying it off. They did not stand against their word and I wish to pursue legal actions.

Barry of Ringwood, NJ December 18, 2008

Barry of Ringwood NJ (12/18/08)
In June of this year I purchased a Samsung(LN40A550) 40in. flat panel HD TV,Invoice Number 23-891844. In September the screen went and it was replaced in October the sound started to give me problems. some times I had sound and other times I was without sound. Some time during the first week in December I called for service and the TV was picked up Saturday December 6th.

When the service men arrived I explained the problem about the sound and they varified it by turning on the TV and witnessing that the sound did not work. As a result they took the TV for service. Today, I spoke to Carmine at PC Richards Customer Service I also spoke to Allen, the Service Manager at their repair facility. Allen told me that they could not find a problem with the TV. I explained all of the above and that their people varified the problem, but to no avail. In essence, they were saying too bad we can't find the problem.( even though their people varified the problem.)

All I am asking is for a store credit so I can purchase another TV from PC Richards. On top of all the above, both Cablevision and Direct TV checked their equipment to see if their equipment was the problem in both instances the equipment was not at fault. both suggested that I change the HDMI cables. on two seperate occasions I did so, with no improvement. Can you please Help, as PC Richards is not taking any responsibility. Thank You  In the six months I have owned the TV it has been out for repair six weeks.

Keith of Garfield, NJ December 16, 2008

Keith of Garfield NJ (12/16/08)
I spent the money for the extended service plan for 5 years. The problem is the door to my stove does not stay closed.The knobs are melting from the heat. The service man came and said he would order the parts but never called back. That was 2 1/2 weeks ago. I paid good money for this stove and I need it now. PC Richards said they would call me back I doubt it. I need my Stove Christmas is a week away. I've used your tools and never had a problem. I would hope your appliances are the same...I guess we'll see.

Lillian of Bronx, NY November 24, 2008

Lillian of Bronx NY (11/24/08)
Purchased a 50 tv on 12/6/05. tv screen started fading then went completely dark,called the number on my warranty on 4/18/2008. company audio television which is affiliated with pc richard sent out a repair technician, he came about 4 times for at least 40 min visits and could not fix, so i took it upon myself to contact pc richard and tell them they then sent out another technician from urban video he has visited for 5 times and still has not fixed tv,i called pc richard again spoke to about 8 different people telling me the supervisor will call this happening within a month still NO CALL. thanksgiving is this thurs im having family over and we like to watch tv especailly football. and my contract will expire on 12/2/2008. its been 7 months no tv ,please help.

Rob of Brooklyn, NY November 5, 2008

Rob of Brooklyn NY (11/05/08)
purchased a sony television from this location and had it shipped to us in n.j. the salesman told us the tv was protected by the price protection. we found the tv hundreds of dollars cheaper [online]. when we asked them about th eprice protection they said that [online site] wasn't authorized to sell sony and it was a gray market product.

we contacted sony and they told us that they were indeed authorized through the distributor they buy from and the warranty was completely valid. pc still refuses to take back the tv or refund us the difference on the tv.

we lost hundreds of dollars because they lied to us. they refuse to stand by the price protection plan.

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