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Every city has a retailer like P.C. Richard & Son, "The Appliance, Electronics, Computer Giant." Many have an interesting story behind them. P.C. Richard is no exception. It was established as a hardware store in 1909 by Peter Christi��n Richard ("P.C."), an immigrant from Holland, who came to America in 1889 at age of 18.
Now, many air conditioners, washing machines and gadgets later, the humble hardware store has grown to 42 stores in Manhattan, Brooklyn, Queens, Westchester, Long Island, and New Jersey.
Despite all the platitudes and BIG BOLD CLAIMS! on its Web site, the P.C. Richard of today has pretty sharp elbows and skates a fine line, like most mass marketers. It may often have the lowest prices but as the complaints in this section show, consumers need to be sure they get the model they order, that they understand the terms and think twice about that extended warranty.
Here are a few of the more recent complaints:
Rob of Brooklyn NY (11/05/08)
purchased a sony television from this location and had it shipped to us in n.j. the salesman told us the tv was protected by the price protection. we found the tv hundreds of dollars cheaper [online]. when we asked them about th eprice protection they said that [online site] wasn't authorized to sell sony and it was a gray market product.
we contacted sony and they told us that they were indeed authorized through the distributor they buy from and the warranty was completely valid. pc still refuses to take back the tv or refund us the difference on the tv.
we lost hundreds of dollars because they lied to us. they refuse to stand by the price protection plan. Catria of New York, NY October 23, 2008
Catria of New York NY (10/23/08)
I bought a GE Microwave (Display model) from PC Richard & Son (Woodside Store). After installing the microwave, I have realized that the 2 hood filters did not fit the microwave. Upon bringing them back to the same store where I have bought it and explained to the sales (Karen) and store manager (George), I was told that the staff has replaced a different brand and model. When asked where the original filter is, he explained that probably the staff could not find the original filter that is why he replaced with the wrong filter. He told me to called PC Richards part accessories to get the replacement.
After calling the phone number on the business card provided (PC Richard & Son : part accessories), I was told that I have to pre-paid around 60.00 and claim back from PC Richard later as he is only a contractor for PC Richard (which is stupid). Again I called the store manager and told him the situation. He said all he could do is to reimburse me half of what I have to pay. I told him that there is no reason for me to pay as the microwave is suppose to come with the filter. But he claim that it is a display model and some part are missing and that is why I pay cheaper price. I confronted him that I was not aware of any missing part prior purchasing it.
I called the customer service to complain and they said they cannot make any decision and the store manager has the final decision. I as a consumer who is not expert in any technical part of electronic will assume that all products sold come in complete parts unless was told otherwise. I feel that I have been cheated and scam into buying something that they desperate in getting rid off and did not inform or disclose information that they are suppose to disclose to.
the microwave does not has filter. I have to buy separately for something which was suppose to come with it. Vanessa of Lawrence, NY October 22, 2008
Vanessa of Lawrence NY (10/22/08)
we bought our toshiba tv in 2005 from pc richards and since we have bought this tv we have had to replace the lamp in the tv five times. I think there is something wrong with this tv every year we have to change the lamp and we hardly use this tv. something is wrong.
Jane of Parsippany, NJ October 20, 2008
Jane of Parsippany NJ (10/20/08)
I purchased a mitsubishi tv on Feb 16th 2007, I had the tv in my home for 3 months and the tv would not work, I called pc richards and spoke to the manager and told him that I wanted a new tv, that this tv should not have broken down 3 months after I purchased it, I was told by allan the manager at that time that a tv must break at least 3 times before they would give me a new tv. so I let it go and I got the tv fixed, on June 26 2007,
then again on2/7/2008 again the tv shuts, another service call again on 10/17/08 and another lamp is put in. now my service contract is going to expire and I would have to pay for the repairs out of my pocket. so far the tv broke down 3 times replacing the lamp 3 times. its been every 8 months since I own this tv that I have had a repair man at my home.and I am getting the run around from pc richards, all they advise me to do is renew my contract for 250.00.
C_worrell of Salem, CT October 14, 2008
C_worrell of Salem CT (10/14/08)
I want to warn all customers of the PC Richard extended service plan. DO NOT PURCHASE THE EXTENDED WARRANTY PLAN FROM PC RICHARDS! CONTACT the manufacturer directly, and but their protection plan!!! We purchased the 5 year extended warranty on our widescreen TV, which the sales associate would cover any defects or potential problems we would face. We informed the sales manager we were moving (possibly out-of-state, as my husband is in the military) in two years, which we were told would not affect the warranty.
Now 4 years later, the focusing lamps in the TV have blown and we actually need the extended warranty for service...what do we get..NOTHING! Since we have move to CT, 100 miles from the NY border & service center, we have been told the 400 we paid for the service plan is not valid. According to the store manager at the store we purchased it from, the TV needs to be serviced at our home due to the size, so the fact me moved out of state should not matter, but the service center states the contract is not transferable, a statement the sales manager who sells the contract is not aware of.
We were sold a warranty under false pretenses, and now we are out not only the 1600 for the TV, but the 400 as well. The entire time we were on the phone the rep kept stating we are reliable and #1 in service, which if they stood by that statement, they would schedule service for our TV with and of the 10 local TV & electronic repair servicers... afterall we did pay for the protection. DO NOT PURCHASE SERVICE PLAN...THEY DO NOT STAND BY THEIR WORD!
We now have to pay over 200 to have the TV fixed...plus the aggravation! Linda of St. James, NY October 2, 2008
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