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Every city has a retailer like P.C. Richard & Son, "The Appliance, Electronics, Computer Giant." Many have an interesting story behind them. P.C. Richard is no exception. It was established as a hardware store in 1909 by Peter Christi��n Richard ("P.C."), an immigrant from Holland, who came to America in 1889 at age of 18.
Now, many air conditioners, washing machines and gadgets later, the humble hardware store has grown to 42 stores in Manhattan, Brooklyn, Queens, Westchester, Long Island, and New Jersey.
Despite all the platitudes and BIG BOLD CLAIMS! on its Web site, the P.C. Richard of today has pretty sharp elbows and skates a fine line, like most mass marketers. It may often have the lowest prices but as the complaints in this section show, consumers need to be sure they get the model they order, that they understand the terms and think twice about that extended warranty.
Here are a few of the more recent complaints:
Linda of St. James NY (10/02/08)
I was told by PC Richard and Son Co. that a rebate was if I purchased 2 GE appliances I would get a rebate of 100.00. If I purchase 3 appliances I would get 200.00 rebate. i purchased 3 appliances and rebate form had all appliance I purchased and I was to get 200.00 rebate. When I got a tracking email it stated 100.00 rebate.
I called and they did verify the rebate form states Dishwasher was on the rebate and my receipt showed as purchasing the eligible dishwasher and other appliances. The rebate representative ststed they had the dishwasher as a different product in there computer but it was part of the rebate. He stated he would resolve issue and rebate will be 200.00.
This never happened and i only got 100.00 rebate and no responding to any more of my emails. There was also no one that answered the 800# phone. I contacted PC Richard and they stated it is included in the rebate and I should get 200.00 but they can not do anything.
100.00 less then I should have received. Emelda of East Orange, NJ September 25, 2008
Emelda of East Orange NJ (09/25/08)
I purchased a 32 inch TV from PC Richard over a year ago. At the time of purchase they wanted me to take extra warrantee but I did not have the money at the time. I asked if I could purchase the extended warrantee at a later time they stated no. About two weeks ago the volume on my TV stop working. When the service dept finally came and looked at it, they made a determination that they would take it in for repairs. They took my television and stated that if they are not able to fix it then they would give me a new TV.
The service dept contacted me and when I contacted them back a woman from the service dept informed me that they are not able to fix it and what do you want her to do with it return it or trash it. I stated well the service delivery guys informed me that if they are not able to fix it then they would replace it. The lady laughed and said you have it mistaken. She said you did not get extra warrantee and the company is no longer in business to get new parts. So this lady once me to allow them to trash my TV or return it back to me and buy another one from the store.
Now I am currenlty out of a television on (my Birthday weekend) and I informed them to return my TV back to me. I really do not have the funds to go and but another TV at the momemt and they would not even help me. Hiran of Jersey City, NJ September 9, 2008
Hiran of Jersey City NJ (09/09/08)
I bought a washer and dryer combo and have not been satisfied with the product because it fails to dry my clothes. I called and a Rep came and did not fix the problem.
There is no physical damage to the equipement but it fails to dry the clothes appropriatly. Lamonte of Staten Island, NY August 21, 2008
Lamonte of Staten Island NY (08/21/08)
We bought a sony laptop computer from them and paid 150 for the extended service plan. a month ago something happen to our laptop and we took it in for service. they told us that the repair people might have to reformat out hard drive or install a new hard drive thus erasing all we had on our computer. we was upset that this had to happen but understood that we should have backed up out files and was prepared for them to do what they had to do. the MANAGER told us that what he is going to do is put that we do not allow reformatting of the hard drive and that if it was nessesarry to give us a call.
well none of this happend. one week later we got a call from pc richards saying our laptop was back from repair. we were happy cause they didnt call about the hard drive so we thought they were able to fix it without doing anything to the hard drive. but when we went to the store to pick it up. they told us that NOTHING had been done to the computer cause we did not allow them to touch the hard drive. we explained to the manager that another manager put on the work order to call us if they had to do something to the hard drive. he said there must have been a mix up and he is going to put the computer back in repair on a RUSH ORDER. some rush order. they have had my computer for almost a month now.
I now understand why people go into stores and become rowdy with the workers cause this is upsetting. I WILL NEVER BUY A THING FROM PC RICHARDS AGAIN.
I AM A PHOTOGRAPHER AND THIS IS COSTING ME MONEY BECAUSE I CANNOT ADVERTIZE MYSELF ANYMORE I CANNOT DO ANY EDITING AND I ALSO HAVE A COUPLE WAITING FOR THERE CD OF PICTURES FROM THERE WEDDING AND I CANT DO IT BECAUSE I HAVE NO COMPUTER! Marko of Wayne, NJ August 8, 2008
Marko of Wayne NJ (08/08/08)
I have Been shopping with P.C. Richard & Son for a long time as well as my entire family. We have not had any issues with there service as well as the product that we had bought. I hear all these stories of people having issues with the units they buy and how they have preformed Before, During, and After the sale.
At least when I have an issue I call and speak to the sales person who knows me and deals with m, and it is much more personal. We are treated the way we treat the ones who help and serve us. We are no different then they are. Further more, Every one makes mistakes and from my experience as a consumer I have had the best at P.C. Richard And Son. Granted certain people can make better calls of judgment of a situation. Some times we need to explain the entire details of the issue and not go over board with yelling and screaming. I have to say I am 100% satisfied and will continue to do deals with P.C. Richard and Son.
Helen of Little Neck, NY June 30, 2008
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