P.C. Richard & Son

P.C. Richard & Son • Oops, Wrong Model • Lowest Price Guarantee • Extended Warranty • "No Payments, No Interest" • Delivery & Set-Up • Returns/Refunds

Every city has a retailer like P.C. Richard & Son, "The Appliance, Electronics, Computer Giant." Many have an interesting story behind them. P.C. Richard is no exception. It was established as a hardware store in 1909 by Peter Christi��n Richard ("P.C."), an immigrant from Holland, who came to America in 1889 at age of 18.

Now, many air conditioners, washing machines and gadgets later, the humble hardware store has grown to 42 stores in Manhattan, Brooklyn, Queens, Westchester, Long Island, and New Jersey.

Despite all the platitudes and BIG BOLD CLAIMS! on its Web site, the P.C. Richard of today has pretty sharp elbows and skates a fine line, like most mass marketers. It may often have the lowest prices but as the complaints in this section show, consumers need to be sure they get the model they order, that they understand the terms and think twice about that extended warranty.

Here are a few of the more recent complaints:

Lupe of Brooklyn NY (01/31/07)
On January 15 I purchase a washing and dryer combo machine Malber brand name. The sales man introduces the store credit card for me to open a credit, which I accepted and I got approved. He told me that the guys who deliver the machine will going to instructing me how to use it, the 2 men who deliver the machine came and through the item in the kitchen like animals, they didn't even took the machine out of the box and as follow didn't give instructions at all. I call the store and ask the sales man Willy what happen with all the instructions he had promise. He apologizes and told me that probably the delivery guys never removed the screws from the back of the machine, so he said that he has to call to make an appointment for them to go to my home to instruct me how to use the machine.

I went yesterday to the store and he told me tomorrow they will call you at work before 12:00pm to schedule an appointment for Thursday or Friday. I called the store like 3:30 pm to tell Willy that nobody called so far and he said they will be there in 10 minutes. I feel like this guy is playing with a client who purchases a machine for 1,050 plus 3 years insurance.

Tomasz of Bayonne, NJ September 3, 2006

Tomasz of Bayonne, NJ (09/03/06)
I bought most my electronic appliances from PC Richard & Son. One of those appliances, a 42 Plasma TV, needed repair. PC Richards took the TV and returned it in 3 weeks, fixed, but the frames were beat-up.

Another problem occured in the following month so we called the repair and they took the TV. They returned it with nothing fixed, so they took it back. Now its almost a month without the TV. 

I've called the service every week, they said it's fixed and they scheduled a delivery.  I took a day off, waited for a call in the morning, but they didn't call.  At one o'clock I called and they told me it's not fixed. This situation occured three times and I have lost a lot of my vacation days. 

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