Pier 1

Judy of Sulphur Springs, TX May 22, 2009

On 5-21-09, I received a letter from a collection agency which stated they were attempting to collect a 200.00 past due account. I had no ideal what it was for or concerned and felt sure they had reached the wrong person. I called the number on 5-22-09, and was informed that the charge went back to sometime in 2008 when I had apparently visited a Pier One store and filled out an application for credit. I never used the account and therefore was charged a 50.00 or 60.00 fee which they in turn had started adding finance and late charges to. I said I had never received any type of bill from Pier One/Master Card or anything and could not understand this.

I do not understand how they can do this. I certainly was not informed at the time of the application that such a charge would occur. I am a senior citizen and read over most things I sign pretty good - so if the charge was stated - it had to be in very small print or hidden away somewhere. I do not feel this is a just charge. I'm expected to pay a little over 200 for applying for a credit card and then not using it. Has anyone else heard of this? It certainly sounds like a good con game for the store to make money - hold on to your account for several months - not sending out any notices but letting charges accumulate until they become large enough for them to deal with collection. Is there any help out there I can count on for dealing with this. I've always had good credit, but I might be willing to forego it in order to not pay for something so unfair.

Carol of Huntington, TX March 31, 2009

I keep receiving monthly bills that exponentially increase and do not include any merchandise purchased. I pay my balance in full every month, and these are charges for a bogus late fee that keeps increasing every month. Have complained every month for 3 months.

They refuse to take charges off and my credit is being ruined.

Terri of Dunedin, FL March 5, 2009

I purchased canvas & teak wood beach chairs. A friend sat in the chair & fell to the ground. I informed pier one in 2005, & a salesperson stated they had numerous complaints, & they recalled them. They were 99.00 each. I was informed a mgr. Had to be present for me to return them. They are at a 2nd home I don't frequent, therefore, it took quite a while for me to finally have a friend with a truck take them back.

They have been in the store for 1 & 1/2 month waiting for my credit, & I rec'd a message today from the store, stating they were not recalled, & Karen left a mess., for me to pick my 3 chairs up... My friend weighed about 180 lb. & he was just sitting in the chair, when the wood on the sides broke, and he fell to the ground on my porch...I don't understand why a pier one employee told me they recalled them in 2006, when I told him of the mishap. Thank you, for any assistance you can offer me.

I'm sure if it wasn't a friend that fell, & someone else, it could've possibly been a law suit.

Lisa of Cary, NC December 3, 2008

a set of dinner plates purchased from the Pier 1 store located at 1819 Walnut St, Cary, NC 27518 on 11/29/08 tested positive for lead. We intend to return these plates to the store, but are concerned about the safety of other merchandise at the store, particularly merchandise from China, and the danger to uniformed and/or unknowing consumers. Lead Contaminated Item list:

Dinner plate SKU 2210451

Salad plate SKU 2210464

Trivet SKU 2235154

Soup bowl SKU 2210477

Mug SKU 2210492

we're certainly displeased at the potential risk to our health, and at the inconvenience of having to return the plates to the store as well as the time involved in composing correspondence

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