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Michael of Ellwood City PA (06/18/08)
I was on their web site, and I came across a GPS Navigation unit that interested me. It was a Tomtom ONE XL-S GPS, Radio Shack Catalog# 20-186. The website reads In Store Only, Quantities are limited, may be available near you. I called several nearby Radio Shacks and none of them had one, and all offered me something comperable, but almost $200 more than the one that was advertised. I finally had someone pull a national inventory and not one unit was available in the entire United States. I find that hard to believe. But they were all eager to tell me about another unit that cost more.
Not quite false advertising, but it wasted a lot of my time. To the point that I went to competitors and they would not honor such a drastic Price Match, even when they offered Price Matching.
Darlene of Anaheim CA (06/01/08)
On May 21,2008 I went to this store to purchase the dtv converter boxes. The orginal salesmaker opened up one of the boxes to show us what it looks like and how to connect it to our tv, at that time he removed the instruction booklet that comes with it, and failed to put it back into the box before he gave it back to us. When we got home to install it only one of the boxs had the instruction booklet and one didn't, it only came with a paper to install it, which was very differcult to begin with and we were only able to get 3 tv stations.
We decided to take the converter boxs back to the store and the store manager would only take back one of the converter boxes as the other one didn't have the instruction booklet with it,as we tried several times to tell them it didn't come with one in the first place. so we were only refunded one converter box.
we would like to be refunded back the $30.63 due to us.
Marufjon of Alexandria VA (05/29/08)
I purchase a GPS navigator Mio Moov 200 at a local RadioShack store in Alexandria city, VA on May 21, 2008. Right after the purchase I tried to install the product in my car but the device did not work. After few minutes I came back to the store and described the problem. The assistant told me to charge the GPS at least for twelve hours to make it start since it is a brand new product. I charged it for between two and three hours that evening. However one of my friends offered me his GPS because he did not need it any more.
Next day, on May 22 I went back to the store and said that it wanted to return the product. The manager checked the product and said that it cannot be refunded since the serial number of the product and the box do not match. Instead he blamed me in making an attempt to change the defected GPS to a new one. As a matter of fact I was returning the product only because I had a better option. I never thought that it had a defect. He also told that you never charge a new GPS even for a minute and everybody know that.
I decided to talk to the assistant who sold me the product and learned when he will be available. And on May 23 I went to the store for the third time where I talked to this assistant. Although he admitted that the package of the product was open when he sold it to me, he also declared that the only reason why the serial numbers do not match is that I have changed the GPS inside. He still recommended charging it for twelve hours.
After I talked to him I called the technical assistance of Mio Company aiming to know if the product was really defected and described its problem. I was told that I do not charge it for twelve hours and it had some problems if it the screen is not responding. Instead they recommended me to send it to them for repair.
As my attempts to talk to the assistant did not give any result I went to the store for the fourth time on May 24 to see the store manager and the assistant together and talk to them at the same time. At this time the assistant who sold me the product denied that he told me to charge it for twelve hours. Although the package was open when I bought it I was still blamed for replacing the new GPS with the old one. That was their only explanation of why the serial numbers do not match. Now I am left with the product that does not work. I need help from lawyers who can help me to protect my consumer rights and restore the justice.
Michelle of Saint Rose LA (05/28/08)
On 02/28/07 I purchase your 8 portable DVD player with dual monitors and it has worked inconsistant at best. I only use this product 6 times. I used it 3 times after purchase with no problem and on the fourth it would not work. I sent it in for service 08/10/07 and used it once following its return.
I attempted to use it again 05/24/08 and it does not work. I worked immediately after and upon second use it is not working again. A $150 investment is not disposable income and the product should have some consistency. It is convenient that it works the first 90 days and during service, but never with the consumer. If laying with the monitor up, or on the stand it will not read the disk. With the monitor face down it reads fine.
After a more detailed look inside the center if of the player it seem there is a defect and the center if unleveled. This makes the disk scrape inside unless its face down alleviating the pressure. Of course the warranty is only 90 days, so I have a product that now is worthless and I have to pay half of what the value of the product is to have it repaired. Please let consumers know not to buy this product. It is made, repaired, and sold by Radioshack. Spend a little more and buy any other brand other than this product.
Loss of use of the product and $150.00.
Peter of Madison WI (05/03/08)
I am leaving my comments on a terrible experience in on of the RadioShacks in Madison (University Avenue). I was returning a product and have the balance goes into my gift card. The manager said my gift card did not go through and said it is rubbish. He almost threw that away for me! I was issued another gift card with a balance of $42.19 and he kept saying that my old gift card is a garbage... I feel kind of insulted as his tone was not very nice.
As I want to give this card as a gift, we decided to add $7.81 to the gift card as that there is $50 in it. However, that manager, who doesn't seem friendly at all, refuse to do it. The quality of this manager is questionable. I went to many other RadioShack and all the staff and managers are excellent in service, friendly and kind and helpful. This manager is a totally different one. I believed that RadioShack made a wrong decision this time to pick him as the manager. Actually, I also realized that some other customers in the store is not very happy with his service too.
Enez of New York NY (04/30/08)
I baught a Gold Series Component Video 36.99 plus tax. Cable December 24, 2007, and was told by the attendant I had 30 days for a refund if returned. I returned on January 24th Spoke to the Sales Associate Ade I was refused a refund. I asked that he sign his name as evidence of my returning so he did. At the time I did not want a credit but a refund. I asked for a manager he said the manager would agree. April 29th I returned with the same item and receipt this time spoke to the Manager Diodys Cubra he said I could get a exchange but not a refund I would receipt a credit for $20.00 because that is the current price for the item same item.
I have the actual cable in my home with the receipt and signature of the Sales person and the business card of the Manager. But no refund or equal store credit. I need your help.
Hassan of Alexandria OTHER (04/24/08)
Dear Sir/ Madam I'm really disappointed of my bad experience with the Radio Shack Customer Service. I sent my MP4 Creative Zen for Service at Radio Shack, the customer service specialist made sure to write in the receipt describing the device status that it only had little few scratches on the screen, when I received it at the store after being served; it had scratches at the back. The weird thing that the customer service specialist was wondering why Im upset it's not that difficult he sad and I refused to receive the Mp4. I told him that the reference document in this case is the original receipt describing the status of the device when I did deliver it to the store
The funny thing is that Im the Executive Director of a consulting firm working in the field of upgrading companies using SIX SIGMA Methodologies, in our trainings we always use examples of companies in the size of Radio Shack describing how they are customer oriented and data driven. Well, I live in Egypt, the customer service specialist's name is Ramy the store is located at Roushdy - Alexandria.
My Mp4 is not in it's original status due to carelessness
Jane of Dixon MO (04/12/08)
I purchased a Toshiba Satellite A205-S5804 Notebook PC in February '08, with a $100 Master Card rebate. I was told there would be no charges of any kind for a year... no interest, finance charges, payments, etc. on the $200 balance with my Radio Shack account. Surprise... received a past due in the mail, ending up having to pay $51.00 to bring my account up to date and I waited and waited for my $100 Master Card rebate.
Finally received the rebate, which I was going to turn around and apply to the balance due. Can't do it, you have to used the M/C rebate on other merchandise in the store, NOT toward payment of any kind on an account. (rolls eyes) Was told the card was good anywhere a M/C was accepted. Well... tried using it at Wal-Mart and it was declined. So ended up using about $8.00 of it at a fast food junk place, with a balance of $92 left on it now. What a MAJOR rip off that this $100 rebate cannot be applied to a Radio Shack account. What the heck is that all about? Seems they'd rather the money be going back into Radio Shack instead of somewhere else.
When I contacted Radio Shack, about the no interest/payment thing for year, was told that basically in fine print, it states 12 MONTHS, NO INT... but... Minimum monthly payments are required! I find this a rip off because they did not inform the sales people of this, nor did the sales people have any idea about whether the M/C rebate could be used as payment on the account.
Nickole of Colwyn PA (04/05/08)
I tried to return a GPS that I was dissatisfied with. I was planning on getting a better one but the customer service is ridiculous. The associate then told me she could not return it because the serial numbers did not match. I asked her to contact the store that I purchased it from. She then got on her cell phone to call manager. The manager never answered and came in the store 20 minutes later. When he got there he asked if I exchanged the product. I told him no, could he contact the store because it is an hour away. He told me no, there is no reason to. I asked why and he stated again that since the serial numbers don't match he can't do anything. Someone messed up in another store. Radio Shack is still Radio Shack. You could try to make the customer happy instead of making them feel like they stole something. I am now taking both my products back to the store that I purchased and I will not return to a store again. It is a shame when you have valued customers.
I will have to drive an hour away wasting gas to take these products back. No physical harm was done, just embarrassing me in front of other customers like I stole the GPS system.
Noha of Cairo OTHER (03/23/08)
I have always gone to Radio Shack for the products, but I do not think I will for the customer service is really bad. It starts from the moment you walk in where the security leans over a desk and stares at you and the shop assistant is as stern as if his wife has beaten him with slippers. I think it would be better to either do without the security and the shop assistants and cut down on staff costs or you will have no female customers stepping in your stores.
No of Winchester KY (03/18/08)
Cashier asked for personal info on a $6 cash sale. She said that the computers had erased all the customers info, and they had to start over. Please tell Radio Shack to stop this practice. Customers do not want to provide personal info for a cash sale.
It is an invasion of privacy, it puts undue pressure on the customer. It is no fun to have to shop elsewhere; but they refuse to do the sale if you don't give the info.
Ty of Euless TX (03/09/08)
Rebate claim submitted to Radio Shack on 12-31-07. Since I've been through this terrible rebate claim process with several companies before, I knew to keep a complete copy of my submission. As I've started to expect by now, on 1-29-08, I received a postcard from Radio Shack stating my rebate offer was declined due to lack of including the original UPC for the Motorola H350 Bluetooth Headset. My claim was complete. I spoke to a rep that re-issued the rebate.
Five weeks later the $10 Prepaid MasterCard Debit Card arrived in my mailbox. The instructions with the Debit card states that now I must activate the card within 90 days. For nearly a week now I have tried multiple times to call the 800 number and access the online service. The phone number is either a fast busy signal or a message comes on and states system unavailable at this time. The online site states my card number is not found and I must call the 800 number! Most people would throw up their hands and decide this hassle is not worth 10 bucks -- but this is WRONG and I'm sick of these terrible rebate programs.
I sent an email to Radio Shack's customer service but no reply. Since the Debit card shows the card is valid thru 06/08, I have limited time to use the balance (if and when it ever gets activated and I find a retailer that accepts it!) These rebate programs are at best difficult to claim, at worst they are a SCAM and fraud customers. Consumers should boycott buying any item which requires a rebate claim in order to get a fair price.
Patricia of Los Angeles CA (03/06/08)
On 11/23/07, I purchased a 2600140 Labtecc media wireless mouse and a 1002695 keyboard, with a rebate of $10.00. I paid for both, $19.99 plus tax. I sent the requested papers to the address for rebates on 11/24/07, and as of now, I have not received my $10.00 rebate. I went to the web page to find out about the rebate as to why it has not being sent to me; that web page does not exist. I called the store Manager on 3/2/08, to tell him about the incident, and he told me to call him on Monday (the next day) for him to give me a direct number so I could find out about my rebate. On Monday 3/3/08, I called and nobody answered. I called again, and the store Manager told me to keep on calling because this took time to answer. Finally, the next day 3/4/08, I called and got somebody to answer. I explained the situation. The lady who I spoke with told me that in order for me not to have any problem, she would give me a $10.00 certificate so I could purchase something at RADIOSHACK.
I refused, for I wanted my $10.00, period! She told me that she would have to talk to somebody, and that she would call me in 5 min. She did not call. Yesterday, I called again, and I was told that the one who I spoke with was at lunch but to leave my name and telephone number, and she would call me back. Today is the 6th and have not heard from her at all. I think this is a fraud, and I want my money back in full. I don't know what to do; that's why I have come to you for help. Hope to hear from you.
Stress, because I don't get the right anwser, anger for being taken as a fool.
Martin of Seattle WA (02/25/08)
I bought a pocket calculator from a Radio Shack store and was told I would receive a $30 rebate by mail after filling out the appropriate paperwork, which I did. Instead of a cash rebate I received a $30 MasterCard debit card which I could only use at one store for a small purchase; no one else would accept the card when I tried to use it. I was never told I was going to receive a debit MasterCard which very few merchants would accept. I was expecting a check as is normal with rebates in my experience. I finally despaired and planned to use it in a Radio Shack store when I needed something sold by them; surely they would take it. Much to my surprise when I went into Radio Shack they said the card was expired so they couldn't accept it. They said to call the card company and get a new card issued.
The card company (Prepaid Card - they won't give their real name if they have one) said they would not renew the card or refund the money; that the money was either kept by them or sent back to Radio Shack - they weren't sure which. Of course when I asked on whose authority they could just take what was legitimately mine they were unresponsive except to say the card expired and they had no further solution favorable to me. I will never buy anything from Radio Shack again or recommend them to anyone. They used to be aggravating enough to deal with when you went into a store and they badgered you for mailing information so they could deluge you with flyers. But this is the last straw; essentially stealing money from customers who are in effect being told they are buying something on sale and having the money refunded to Radio Shack.
Barbara of San Leandro CA (01/21/08)
We purchased four Samsung cell phones from Radio Shack (service with AT&T) in July of 2007 and were told that the charge for each phone would be rebated to us ($30 per phone). Since that was equivalent to the AT&T offer (free phones), we went ahead and made the purchase with Radio Shack. We submitted all the required paperwork for the rebates. After a few months, we had not received the rebate. We then received a postcard stating our purchase did not qualify for the rebate. We called Radio Shack rebate dept. and was told that we would get the rebate in the mail in a few days. Nothing came. We called again and were told that we would get pre-paid debit cards, not cash, for the rebate. The Radio Shack manager told us we would get a rebate, not pre-paid debit cards. We have received three pre-paid cards in the mail ($30 each) and have not received a fourth card. I tried to use the card to pay my Radio Shack bill and they would not allow me to do it. We were led to believe we would get a check and we never informed we would get a pre-paid card. We feel we have been deceived and that this is nothing less than fraudulent sales practice.
We are out the $120 cash rebate we should have received. Now we are having to purchase things to be able to use the pre-paid cards and cannot use the pre-paid cards to pay our Radio Shack bill. We also have not received the fourth pre-paid card. We are tired of having to fight these people for what we are entitled to.
Eli of V.a. Beach VA (01/04/08)
I made a purchase of a 3 way cable adapter of $13.64 on 11-27-07. The next day I didn't need it so I decided to returned the merchandise to Radio Shack. When I purchase this item it was on my debit card so Gerald Jackson, the manager made that point to me so he made transaction to refund the money back into the account of $13.64. So, I waited about week thinking the amount of $13.64 was credit to my account. Needless to say it wasn't, so I called numerous times to the district office in Richmond. They finally got back with me and I explained my issues to them. Kim was the assisant taking all this down. Needless to say that she was stating the last time I made a purchase from Radio Shack was in Feb. 2007 which was not true. Then I realized Gerald Jackson the manager at college park must have wipe me off the system the day of the refund. Then Kim in Richmond couldn't find the transaction on 11-27-07.
Gerard of Niceville FL (11/15/07)
I went onto a RadioShack web site that offered a free $500 gift certificate. You just had to go through advertising and say "yes" or "no" to asking for information. Finally, the site said you had to pick one free thing in order to get your certificate. I picked a free credit report. It wasn't free. After going through about 100 advertisers I gave up. However, all of these advertisers were given my business e-mail, and they are now sending me hundreds of e-mails daily. This was a scam.
I now have non-stop e-mails to my business address.
Sarah of Lebanon TN (11/05/07)
I purchased a View Sonic flat screen monitor from Radio Shack. It came with a rebate. I complied with everything. They say the bar code is incorrect. Well, I cut it from the box the monitor came in. Nothing from them, except "Sorry, no rebate." Definitely FRAUD.
Just made me mad enough to spit. Money doesn't matter; it is the principle.
Valori of Lahaina HI (06/15/07)
I purchased a blackberry pearl cell phone. It was defective so we returned it to Cingular. Cingular said the only way to get a new blackberry was to buy one from them, send back the defective one back, and have radio shack credit me for the defective phone. Radio shack said I'd have to wait to get my credit on my card until the phone cleared their inspection, which it did. I have NOT received a credit yet it's been almost 4 months since this all began.
Elizabeth of Lindenhurst NY (05/14/07)
I purchased a Motorola H350 Bluetooth hands free kit on November 24, 2006. There was a special one day promotion for a $20 rebate. I followed all the instructions provided on the receipt and mailed the form in within the allotted time period. In March 2007, I contacted Radio Shack because I had still not received my rebate. I was told that my submission had not been received and I should resubmit my receipt and provide them with a cover letter explaining the situation. I did so on the same day I spoke with customer service.
This morning (May 14, 2007) I called Radio Shack rebate department again and was told that they had not received my submission and that I should resubmit my materials to the same address that lost the first two. The person I spoke with on the phone offered no other suggestions and told me that the only thing I could do was resubmit.
Edmond of Inglewood CA (05/11/07)
I bought a $1200 projector. The projector worked for about a year, a few months ago this product was discontinued and the projector bulbs could no longer be found. It was a business who had their products made in Taiwan or China and the bulbs they used were rare and cost over 200 dollars and only last 2000 hours.
I lost money with my business because the projector screen was bringing customers in to watch fights, basketball games and etc. Now that my projector does not work anymore, I am forced to turn away customers and in the end I have lost money because of this faulty and no longer working projector.
Charlene of Loveland CO (05/02/07)
Radio Shack has lost a customer. In response to the early morning black Friday 2006 offer to purchase a Motorola H 350 blue tooth headset for $9.99 after $20 rebate. I emailed a request on 1/23/07 to get the status of my rebate after the main site indicated 'submission not found'. Diana replied the same day and I responded with the information she requested. Two days later I rec'd an email from Benjamin requesting info as entered on the rebate form and I replied in kind. After not hearing from anyone for two days, I emailed Benjamin on 01/27/07, this time attaching a copy of the rebate form and it's accompanying documents. I never heard from either of them.
I called the 800 number to inquire and spoke to a gentleman (since I'm not sure of the name, I won't mention) who said it probably was never received. He didn't offer any alternatives, not even a way to resubmit.
Joey of Plano TX (04/10/07)
I bought two Motorola Razor phones. The deal was you buy a phone and send in a $70 rebate and you get a hands free kit *free*. By this they meant that you bought the hands free kit up front for $39.99 and then a rebate was sent to you to cover the cost. I sent in the rebates and I received a non compliance form. I sent in what they asked for and about three months later I called back and they only showed a rebate for one phone, not two.
I then faxed a copy of the receipt to the number that they told me to. I called on 4/10/2007, well over a year later, and they told me that the rebate is closed. I jumped through all of their hoops and sent in everything that they asked for. I will never buy another product from Radio Shack again that involves any kind of rebate.
Sandra of Buffalo, NY (12/10/06)
I have purchased 5 universal remotes so far and everyone seems to take a dump after 3 months. I really love the way it programs so easily and the lighted feature, but they don't seem to last.
By the time I'm through buying them they will cost me more than my TV.
Claudia of Los Angeles CA (02/23/06)
I received a message on my answering machine to call Mikos at Radioshack.. I had recently applied for employment on their website. I called the Radioshack.
I asked for Mikos or Mike.. the person that answered said," No there's no one by that name here.. " I said alright... Then he said," Theres only a Mike and Rudy here ... No Bitch!!! there's no one named Nipples Here!!!!" I could hear someone else in the background laughing .. The person answering the phone was laughing as well..
Before I could respond he hung up.. I was shocked .. That's disgusting. That was very unprofessional.. I thought that I was calling a business that establishes itself as a so called high class environment.. Only to be offended and disgusted at the same time... I can't believe that a person has to subject themselves to that kind of humiliation and vulgarity.. I thought that they were supposed to be professional..
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