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Maria of Santa Ana CA (07/10/08)
On Thursday July 3, 2008 at 1:26 pm I went inside Ross to find a shirt for a funeral viewing I was going to later that night. I walked up to the rack and was on my telephone when I saw two guys right in front of me staring. The loss prevention associate (whom the manager would not give me his name) said that he has me on tape stealing last Tuesday with my boyfriend. I was stunned. I work right across the street from this location and I am a manager myself.
I then started getting upset and I followed the store manager, Jesse, and loss prevention associate to the front of the store. I told them to show me the tape. The store manager, Jesse, blocked the front door with his body and said he was going to call the police. I told him to go ahead and I was very upset. Jesse, the store manager, told me to step outside. I waited outside for the police to get there.
I called my brother and an associate I work with to come over and I told them what had happened. When they arrived the police still had not shown up so the associate I work with called the police for me. When the police officer arrived he questioned me for some time. He then went inside the store to speak with Jesse the store manager. When he came out he said he had seen the video tape from last Tuesday, the same tape that they said was me stealing, and said that it was clearly not me.The police officer then stated that the person in the tape had long hair and was a bigger sized person. I have a short buzzed cut hair which I have had for the last 8 years and I have a driver's license to prove it.
The officer stated the the manager, Jesse, said that the loss prevention associate that had accused me in front of Jesse did not speak good english and that they did not approach me. I asked the officer to look at the survelliance tape from today that would prove they both approached me two minutes after I was inside the store. The police officer told me that he did ask for the tape from today and the store manager, Jesse, stated that he did not have a tape for that current day. The police officer then told me that he asked Jesse why he did not call the police that last tuesday when he said he saw someone stealing and Jesse shrugged his shoulders and did not have a response. The police officer gave me his badge number, name, and incident report number.
After this incident I called customer care and told them the situation. The man on customer care put me on hold and then told me he tried to call the store and the manager had already left for the day. He said he would forward it to the district manager Arcey. After I hung up the phone I called Arcey because the store manager, Jesse, gave me his cell phone number. I called Arcey and left a voicemail. As I am writing this it has been a week to the date. I have received no phone call or follow up. I called the customer care line back and he stated that he does not know why Arcey has not called me and he will forward the message again.
I was humiliated and accused of a criminal act in front of the entire store. Like I said, I am a manager across the street from this Ross location and as I was sitting on the curb talking to the police officer, customer's that I work with saw me. I have not shopped since then for fear of being accused of a crime I did not commit. I cannot believe this happened to me and how unapologetic Ross has been.
Anthony of Mooresville NC (05/14/08)
I use to be a customer of ross and i completely stop shopping all together at ross base on my most recent and pass experiences there. the employees are rude as well as the store manager. The store is always a mess and they blame the customers but when you see managers standing around or sitting in the fitting room text messaging and not caring about the customers that is just plain out rude. I hear and have read what some of you wrote but the only way a company like ross will learn is if you stop shopping there they need us more than we need them, besides most of there stuff is not even good and they have poor selection in the mens department.
Olga of Bellevue WA (05/09/08)
I shop at Ross all the time because of bargains. I shop there very often, once in a week at least because to find something really nice among junk clothes you have to do it. I buy a lot for some people from abroad. What happened to me today is unbelievable RUDE. Below is the story:
a month ago I bought two identical dresses for $12.99 each. The person, I bought for, didn't like it, so I came to return them. At customer desk, I figured out that one of the dresses had a wrong ticket (from men's department). Manager of the store named Valery Martinson shocked me on front of many people by telling I know you shop often, but we always have trouble with your returning. This is not true, first of all. I don't return used clothes and don't cheat with tickets. It is not just RUDE, it is unbelievable unexceptional. She made me feel like I am a sort of shoplifter. She accused ME for their mistakes. THEY sold me that dress with a wrong ticket!!!
I recommeded to do a better job and do not let people to feel SO uncomfortable, and of course she refused Ross' mistake. When I told her that she should apologize, she even didn't react. As a result, she refused to return me $12.99 for the dress with a wrong ticket and gave me only a $8 for it. I lost some money because of THEIR mistake, but it is not big money to worry about. She made me feel like a shoplifter, like a dishonest person. It is not right for anybody, and especially for a loyal customer like me, who spend way too much money at that store. I would like the manager who is responsible for hiring people, will solve this matter.
Maggie of Clarksburg MD (05/07/08)
I was treated unfairly, rudely and like a criminal today by the security guy! In short, he started out by accusing me of having tried on a dress outside of the dressing rooms which is impossible to do...
Tina of Chocowinity NC (04/05/08)
I recently found out about Ross Dress for less located in Greenville, NC and decided to go there to see what all the hype was about. My complaint is not with the store employees but the customers that come in. As consumers we expect stores to be neat and orderly yet I saw folks opening boxes/packs and removing the content and then sit it back on the shelf! I also observed shoppers taking clothes off the racks and putting them back in places they don't belong! If consumers want this store to stay neat and orderly maybe as a whole we need to practice what we preach. Consumers contribute to 90% of this store being in disarray and then blame the employees and it's just not right! One is already getting items at discounted prices and that still is not good enough!
When you buy something it is always a good rule of thumb to keep your receipt. Should the store be held accountable if they sell you something and you are forced to exchange rather than refund because you were irresponsible and lost your receipt? No! It's bad enough Ross employees have to deal with shoppers with NASTY ATTITUDES & then on top of that they have to deal with getting bashed because consumers want everything in its place but are not helping to keep things in its right place!
Ross Dress For Less continues to be a hot mess because of shoppers that don't care to help keep thing neat and in its place.
Sari of Kailua HI (03/26/08)
I bought two pairs of shoes for my nephews but they did not fit. I lost the receipt and tried to take them back. The cashier said that I would only be able to get store credit if she found the same shoe on a rack. She later came back and said that her manager said that the shoe needed to be exactly the same color and size as the one on the rack.
I now have two pairs of boys shoes worth $70+ dollars that do not fit anyone.
Anya of Walnut Creek CA (03/06/08)
A few days ago I bought a clock from the Ross store in Walnut Creek. The clock was $20 and it wasn't even on sale, it was cheap but cute. I brought it home and my husband put a battery in it and everything worked. Just when he was about to put the clock on the wall we noticed that the hands on the clock broke off and fell. I started searching for my receipt and couldn't find it so I figured I could at least exchange it or get store credit.
I went back to the Ross store in Walnut Creek to try to return or exchange the item and the cashier told me I couldn't do it. She said it was against company policy to return a damaged item w/o a receipt. I asked for the policy, she pointed to a sign and I read it. It did say that there are certain items that they cannot return w/o a receipt if damaged and for the list of those items look on your receipt or ask the cashier. So, I asked for that list and the cashier Sylvia said it is on your receipt that you don't have. I asked to speak to a manager and a woman w/o a name tag that was standing at the next register just said, "ma'am, I am sorry this is our return policy." I felt that they really didn't tell me the return policy and I asked for an exchange. I also had the box and all the tags there with the clock, the only thing missing was the receipt. I called the district manager, left him a message but I haven't heard from him.
Anita of Fuquay-Varina NC (02/17/08)
On 16 Feb 08, my friend and I visited the Ross store located in Knightdale NC. As we entered the store we were approached by a cashier named Valerie. She informed us that we could not enter the store with bags from Kirkland Homestore and Target. We were informed to check the bags at the customer service. I had no issue with doing this because I am a strong advocate of following rules. The problem that I had with this was that as my friend and I walked through the store and shopped we noticed that there were several people in the store with their bags in hand. We located the manager and asked her what was the policy on caring bags in the store. When we told her what happened at the front of the store she informed us that she would address the issue. I was really disgusted with the way that we were treated. We both are in the military and have been serving our country for the last 17-19 years. We never complained about protecting our country or the people here in the United States. I feel that it is so horrible that I can protect and defend my country hand and hand but I am grilled for being a black female walking in a store to shop in my own country.
I feel that I was targeted at the location and could not shop in the store.
Toni of New Braunfels TX (02/02/08)
I was in the New Braunfels Ross Store on 2/2/08. The clerk who waited on me was extremely nice but she looked overwhelmed. There was only two clerks at the register and the lines were very long. There was only one other clerk in the dressing room. There were shoes on the floor, sizes were all mixed up, towels and rugs were mixed together, there were carts full of clothes because no one could put clothes back due to insufficient staffing. There were shelves on the floor as if someone started to put them up and then were just left on the floor which could cause an accident. The pictures were placed in the racks, but if anyone went around the corner with a cart the whole thing could come tumbling down. I feel badly for the employees because they were trying to deal with a very difficult situation. They absolutely need more help. What does it take for such a huge corporation to care about the safety of the customers and why are the employees also put at risk?
I have only lived in Texas for two years. I was always shopping in the Ross stores in California. The Ross store in Pleasanton, California does not look anything like the one in New Braunfels. I am outraged! The merchandise is on the floor, so guess why it doesn't sell! The pictures are damaged, why would anyone buy them? Some of the thrift stores look better than this corporate money hungry fiasco! This has not been the only time when I have entered this store and found it in shambles. I am sorry but I could not go without saying something anymore. Someone is going to get hurt because there are a lot of people who try to shop there.
Kanita of Saint Petersburg FL (01/21/08)
I am a customer of Ross for many years now. I went shopping at Ross on Monday, January 21st, and had a very bad experience with one of the sale associates and a manager. I was asking for a price of a purse with no tag. I asked one sales associate and she told me the price was $30.99. Another sales associate came and snatched the purse from her and said I know the price, she took twenty minutes to return with the answer and when she did she was very rude towards me by saying, It's $99.99. She threw the purse underneath the register, and I asked her to show me a tag of another purse. She said, My manager is the one that told me, and he is right. And we have two identical purses in the back. After a couple of minutes I asked to speak to a manager, his name is Mark. He came and said, The purse is $99.99. There was no tag, and no paper work. I asked for him to show me another purse so I know it's the right price. He said, "I know this is the right price, I am unloading the clothes, and there are no other purses." I was treated very unprofessionally, with different information from different people. All I wanted to know is how much it was with proof of some kind. I would like for this issue, and this store to be addressed. I dont deserve that kind of treatment, especially since I am one of their customers. I will be sending this letter to them, their corporate office, and www.bbb.com.
Kanita of Saint Petersburg FL (01/21/08)
I am a customer of Ross, Tj Maxx, and Marshall for many years now. I went shopping into Ross Monday, January 21st, and had a very bad experience with one of the sale associates, and a manager. I was asking for a price of a purse, and there was no tag. I asked one sale associate, and she told me the price was $30.99. Another sale associate came and snatched the purse from her, and said "I know the price." She took twenty minutes to return with the answer, and when she did she was very rude towards me by saying, "Its 99.99." She threw the purse underneath the register, and I asked her to show me a tag of another purse. She said, "My manager is the one that told me, and he is right. And we have two identical purses in the back." After a couple of minutes I asked to speak to a manager; his name is Mark. He came and said, "The purse is $99.99."
There was no tag, and no paper work. I asked for him to show me another purse so I know it's the right price. H repeated that this is the right price. All I wanted to know is how much it was with proof of some kind. I would like for this issue, and this store to be addressed. I don't deserve that kind of treatment, especially since I am one of their customers.
Kate of Norfolk VA (01/20/08)
My family went to Ross in Norfolk, Virginia and purchased several things for about $100. After leaving, on the way back, we looked at our receipt and found that we were WRONGFULLY charged for $27.99. We decided to go back, took our purchases with us, and ask for a refund. We went to the cashier who charged us and told her that she charged us for an item that we did not purchase. The manager, Angela Simmons, came and took the receipt and went to the back. After being gone for about 20 minutes, she came back and told us that she looked at the camera and said with a very RUDE tone, The cashier charged an item for $27.99 and whatever that is, it got into your bag and you took it to your car and don't have it.
Basically, with no evidence and refusing to show us the evidence (which is NON EXISTED), she ACCUSED us of taking a MYSTERY ITEM $27.99 from Ross and came back to get a refund of an item we took. I can clearly recal that the first item charged was a pair of sunglass ($6.99) and the cashier agreed with me. Simmons could not even tell me what the $27.99 item was. However, Ms. Simmons, with no EVIDENCE, refused to give me a refund. Needless to say, what she said was unacceptable. I, myself, with a college education, would NOT, NEVER, be stupid enough to waste my time to make a drive back to the store (considering the fact that we were almost at home) just to fool Ross and get $27.99. The fact that she ACCUSED myself and my family of stealing is DEGRADING. Angela Simmons acted rudely, and her behavior is nothing but disrespectful and irresponsible.
Loss of money, loss of dignity, loss of humanity.
Jan of San Marcos TX (12/22/07)
On a good note, one of the cleanest Ross stores ever! However, I waited 10 minutes in line, then switched to another line, which then closed, went to my original line again. Waited 5 more minutes. I saw a supervisor and asked if there was anyone else for help on registers; she abruptly and rudely stated no I have no one else, please have patience. Then the girl who helped me was rude, no contact with me at all, not even a smile!
I asked for a price check; she acted as if it was a great task. She returned 5 minutes later with a similar shirt w/ a tag of 12.99, which I thought was to pricey for style. I asked her if it was right, and she rudely answered "We don't have that one anymore, so I got something that was the same brand." I'll never shop there again. Ross needs some system changes or something.
Bobbie of Everson WA (12/19/07)
The Bellingham WA store is an accident waiting to happen. I have complained via email to corporate within the last year about this store to no avail. Now I have taken pictures with my cell phone and started a file with all correspondence to ROSS. Why you ask? The other day I was in the store and watched a older woman fall while trying to get through the sheet isle. Every isle is like that. You can't walk through them. It's only a matter of time before someone gets hurt. They have so much stock on the floor. I saw and heard staff saying that the stock people were sent home at 2 pm in the afternoon. I have seen the same item on the floor for over a year. No one re-stocks, and the staff are all back in the dressing room area, talking about the people they see on camera falling. I have gone to ROSS three times in the last year and I have not once seen anyone re-stocking the shelves. There are broken and torn packages of foodstuff in the isles, broken glass and pottery, isles that are filled almost 4 feet high. Why doesn't OSHA take notice of the safety violations occurring at most of the facilities? As foodstuff are involved, don't you think someone should take notice? This is a fire hazard. If you were in the back of the store and a fire broke out, you would not be able to get out quickly enough.
Erika of Woodville FL (11/25/07)
I was shopping in the shoe department at Ross when two young men came in and tried on some very expensive, designer sneakers. They then left the shoe department, leaving their old sneakers in the boxes and wearing the new ones out. I went to the customer service desk to report the incident. The security person was also there. They watched as the two young men walked out of the store. When I asked why they weren't stopped, they told me they hadn't seen the crime and couldn't stop them on my word. I was aggrevated because this type of behaviour costs the honest customer. I work very hard and try to get the best value. I don't feel like paying for other people too.
There was no action taken against the shoplifters.
Deborah of Lancaster CA (10/15/07)
I rummaged through the junk and found two crystal candleholders. The price listed on each was $29.99. The compare at price was $60. I bought both. I later found these exact same candleholders for the same price at Z Gallerie. Ross advertises 20% to 60% off retail. How do they get away with this? By the way, the Lancaster store is a junky smelly store also, and you can't find shoes that match because the shoe dept. is such a mess.
Michelle of Tucson AZ (05/06/07)
I love the deals, I love the selection, however, I don't love finding my selection on the floor, in the wrong isle, or half way hung. Ross does advertise dress for less which is completely accurate. But it’s not worth having to scan the entire floor to find the matching jacket to my two piece outfit. I will never shop at Ross again.
Patty of Yuma AZ (04/19/07)
This new Ross is in a beautiful new shopping mall in Yuma. I have been in there twice to shop. I can't believe this store is such a mess. I saw 3 boys in the towel section just grabbing and throwing the folded towels everywhere. Half of the stuff is so dirty from being stepped on or kicked around. At the front of the store were 5 shopping baskets, full of dirty shoes and slippers. I slipped on hangers on the floor. What is wrong with your system Ross? I will never shop in another Ross store again.
David of Dallas TX (04/09/07)
Every store I have visited, I see the same thing over and over again. The stores are in shambles, cloths are scattered all over the floor and the wrong sizes are on the wrong racks. NO HELP WHEN NEEDED!!!
Anne of Royersford PA (04/04/07)
Would not let me return itmes without a receipt.
Grace of Lakewood WA (03/11/07)
I bought a pair of Italian Designer brand name glasses (Gucci) 10 days ago. Two days ago, I was wearing them while driving and one of the screws on the left rim got loose.
I called the store manager and explained what happened and asked if I could exchange them with a new pair of the same glasses or get a store credit. He told me that the store policy does not allow him to do that since I purchased them more than 1 week ago although this policy is not printed on the back of the receipt. He told me to just throw them away and take a loss.
Jennifer of Coopersburg PA (02/19/07)
First, when I went to the register, Lenor was unfriendly and had no contact with me other than telling me to scan my credit card. As I left she handed one bag, I looked over and she had taken the next customer. I assumed all of my purchases were in this bag. I got home and realized she never gave me my shoes I had paid for. I called the location immediately.
Amar stated they had the shoes at the location and I could pick them up. On Monday I drove up on my lunch break-which is one hour. I went into the store and told them I had left a pair of pink and beige shoe here yesterday. Lady stated "Oh yeah" and handed me a double wrapped bag with a pair of shoes in them. I got back to the office and realized they gave me a size 10 (I am an 8) patent leather shoe. I called the location to ask for a manager and was told she was to busy on a register. The person who took my message implied I was to blame since I did not check the bag. Well maybe the cashiers should check the receipt!
I still have not gotten my shoes I paid for, just a big red pair of patent leather heels. No manager called me and I will never go into or shop at this Ross location.
Michelle of Kirkland WA (02/03/07)
The store is always an absolute mess. Items are on the floor, thrown about, it's a disaster. The lines are always long. I have talked to the manager on several occasions and I am given some excuse or another. Many times I have left with out purchasing items I had planned to by.
Joanne of Winterville, NC (11/30/06)
I am appalled at the condition of this store. Merchandise is strewn every where - wherever a customer has put it, it stays. Clothes are misplaced and not in the right area, children's clothes in the women's section. The shoes are really a mess. You have to look through the entire racks to find your size. I was thinking that this is just at the Ross store but after reading the complaints on their web site, I see differently.
Our local TJ Maxx store got in this condition a while back and someone from upper management came in and cleaned house. Got rid of the no good managers and some of the other employees that were just there to take up space. It is a whole new store with things placed neatly and the employees act like they care a whole lot more than before. It has to start from the TOP.
Mary of Cape Coral, FL (11/08/06)
The Cape Coral and the South Fort Myers Ross stores look terrible. I cannot believe how bad they look inside.
I don't know who is the manager of these stores, but they definitely need some serious help. The stores look terrible, very sloppy and there are no salespeople to help. The lines are long and usually there is only one register open.
Lately I have just laid my items down and left the store.
Audrey of Birmingham, AL (10/17/06)
Ross must be under the impression that because they sell cheap products this should be reflected in their customer service and management. It is deplorable.
The check out lines are always 5-6 people deep with only 1-2 lines open. They are constantly fielding personal calls for employees. Their computer system is so antiquated they are unable to perform basic sales tasks and will often ask customers to stand in line only to then tell them they will have to come back. I believe their approach is not an accident-the way they treat you as a customer is reflective of the value they place on you.
Fran of Dublin CA (09/30/06)
I purchased a ring for ninty dollars and after wearing it a few times noticed that the stones were falling out. I called the store to see if I could get store credit as I did not have receipt just the jewlry tag. I was told no because tag had to be attached to ring. Also she said no returns on jewelry and it was told to me by person who sold it to me. That was a lie because I would not have purchased if had I been told that. She also said a stamp was put on the receipt stating such, so I looked on another jewelry purchase there and the stamp on the back of receipt was not even legible.How can you wear a ring with tag attached? Ross should be run out of business for a store plicy like that!
Carole of El Cerrito, CA (09/11/06)
I used to frequent Ross all the time but it has become an exercise in masochism. If you want to wait on under-staffed cashier lines for as much as 45 minutes, be spoken to by both managers and cashiers as if you were the scum-of-the-earth, and risk life and limb trying to maneuver through the aisles where most of the stock is on the floor, well kids - Ross is the store for you!
And it's just getting worse and worse. Good grief, there are so many other stores out there - Ross is off my list.
Diane of Port Arthur, TX (07/30/06)
I have been to 3 Ross stores in the last month, one in La and two in Tx. The stores look like a bomb has gone off in them. You can't even get a buggy down the isles much less a stroller. They always have one person working the dressing room and maybe two at register.
There is no way that these stores are run by normal people. There has to be something that is going on behind the scene. The stores are like a big 2 day garage sale, its like someone comes in and pulls everything off the shelves and puts it on the floor, plus there is always food and drinks left on shelves.
Please tell me why all of the stores are a mess......I know I am not the only one that see this.
Pamela of Davie, FL (07/01/06)
On Saturday, July 1, while shopping at Ross, I was upset to find only 2 cashiers working, and the lines very long. After waiting in line for 35 minutes, and seeing several other employees around the front of the store (including the manager) I inquired to the manager about somebody opening another register. She abruptly and rudely barked back to me, and all other customers annoyed with the situation, that she had no one else to run another register.
I observed many people leaving their merchandise and walking out. Several thousand dollars were lost in sales due to either a very incompetent or very lazy store manager.
Jennee of San Antonio TX (06/25/06)
I don't shop at Ross very often and I needed some shoes and other items for my upcoming trip. I bought a pair of shoes (out of box), a handbag and a pair of khaki capris. I returned the capris with no problem but they would not let me return the shoes. The shoes were exactly as they'd been when I tried them on. The tag was faded when I bought the shoes but they said that means I wore them. I never wore them except to try them on in the store. When I got home I didn't like them as much as I thought.
I even tried to return them to another Ross in town but they said oh you must have worn them and pointed at the heels. The heel style for these tennis shoes is a worn crinkled rubber design. It's already like that when you buy it so being accused of having worn them because of a heel style that came with the shoe really ticked me off. Considering I spent maybe 35 bucks with tax on the shoe and the rudeness I experienced, I will NEVER shop at ROSS again.
Elsie of Winter Springs, FL (06/18/06)
What happen to the Ross stores in Central Florida? I always had a good time shopping in Ross (there are five in our area) but for the past couple of months the sizes do not match the collars on the hangers and the sizes are mixed in with other sized clothes. The mark down racks are like being in a thrift store with the sizes total mixed up so you have to go throught every article on the racks to find your size. Plus they have long sleeved winter clothes out in the middle of June, in Florida!
I'm not going to work that hard to find a bargain!
Theresa of Mesa, AZ (06/17/06)
I am a frequent shopper at Ross. I went in to the store on Saturday morning around 10 am and the store looked like a bomb had gone off in it. The place was in a complete disarray.
I do not know how a manager can close a store at night in that conditon. It was in such a state of disgrace. Not only that it was an accident waiting to happen.
Jacqueline of Las Vegas NV (06/15/06)
I used to love to shop at Ross. Thought it was just the location but one week later went to Ross on Stephanie in Henderson, NV. ABoth stores were trashed. All kinds of merchandise on the floor. The racks are so crammed together. Felt like I was in a second hand store. Will not shop there anymore until they get their act together.
Bev of Helena MT (05/27/06)
I went shopping at Ross and after selecting three things I went to check out. The checkout stands were closed so I went to check out at customer services. There were two employees behind the service counter, but after placing my items on the counter, one of the employees told me to move to the checkouts.
There was no one working the checkouts, but I went there and waited and waited. No one showed to check me out. The lady waiting behind me said how rude it was to make us move and now to have to wait.
I finally left my things on the counter because nobody ever showed up to check us out.
Darlene of Jacksonville OR (05/17/06)
I shop the Medford store often and recently discovered the the petite clothes were mixed in with the others. Please keep a petite section as it is so much faster and convienent to shop. I now have to go thru many clothes looking for the size tag.
Rita of Corinth, TX (05/15/06)
For such a new store in a nice strip shopping center, I have never experienced a store in such total disarray. The floors were cluttered with clothing and other products making it impossible to navigate the isles without stepping on or over merchandise. Only 3 registers were open with lines backed up for several isles.
Shame on the manager of this store. No merchandise bargain was worth that wait.
Rachel of Visalia, CA (05/13/06)
When I was in Ross today, looking for a new toy for my 2 year old, I could not get through an isle. There were toys completely covering the floor and it was not just one isle, it was all three of them. This is complely unacceptable!!
The whole store was absolutly a disaster. I won't ever go back there again!
Kevin of Santa Rosa, CA (05/10/06)
I purchased a pair of shorts, carefully took off all of the tags, tried the shorts on and much to my dissapointment they were to large. I immediately put all tags, buttons, and receipt back in the bag so that my return would be without question.
This evening I decided to make my return. The cashier takes the shorts to another counter and inspects them as if they were precious stones. She calls one of her associates over, to inspect them as well, and then she starts making accusations - the shorts have stains, they have been washed, and they have been ironed! (How many 41 year old, single males do you know that even own an iron?)
The cashier calls the assistant store manager, who tells me I have to come back and talk to the store manager. The shorts were a total of $19.99, not a big financial loss however this has become personal. I hate being called a liar, even if it was indirectly.
Judy of Mooresville, NC (05/06/06)
My husband and I went in the Ross Dress for Less store today. The store was completely trashed, with items out of place and littering the floors. It was such a deplorable mess that I won't go in there again. It was also dirty outside, with trash cans overflowing, and what looked like food or candy smeared over the sidewalk in front.
This is store is in a newer shopping center. The other stores looked very nice so this one stuck out like a sore thumb.
Virgeen of Beaverton, OR (05/03/06)
I stood in the checkout line for 10 minutes while the other two checkout lines processed four to five customers each. Ross should have a system like TJMax and Norstroms - 1 line and the first person gets processed first.
It is irritating to be unlucky enough to get in the wrong line. This has happened before and pretty soon I will get angry enough to stop shopping at Ross.
Carol of Bakersfield CA (04/26/06)
This store is an accident waiting to happen - literally.On several occasions I have been to this store & its always the same. Merchandise is all over the floors, in the aisles. You have to step over items such as numerous comforters, pillows, etc. Last evening while in the store a gentleman pulled something off a shelf only to have the remaining items fall off. Items are just thrown on the shelves. This store is a definite hazard.
Sidelle of Delray Beach FL (04/18/06)
I have always shopped in their Jog Road store. I went there the other day and was dismayed to find that it looked like a rummage sale. Merchandise all over the floor, impeding access, shopping carts full of merchandise all over the place. The filthiest of conditions. Are they going out of business? I doubt if I will ever shop there again.
Lynne of Coral Gables FL (04/11/06)
This Ross store is disgusting. Merchandise all over the floors and so many shopping carts stacked so high with merchandise to be put back, you can't get to the fitting rooms. Management does not seem to care and when I treid to write headquarters, the email would not go through. This chain needs to get it together or go under. I used to enjoy shopping there, but I made my last attempt today.
Gracie of Escondido CA (04/03/06)
I went to the Escondido Ross on Friday, Mar. 17, 2006 to look at the dresses that were on sale for $14.99. When I couldn't find them, I asked the gal at the front in Cust. Serv. She said she didn't know where they were & to go ask the woman at the fitting rooms (who couldn't speak or understand english). All she said was "no" & pointed to go up front again so I did and I asked for the manager. I was told she was "back in the corner". I went back there and found another woman and asked her if she was the manager. She pointed to the front.
In all this, not one person could speak good english and all I got was stares like it was my fault that they coldn't understand me.
Gail of Victoira TX (03/27/06)
It's not that I am complaining about the help in the NEW Victoria store, but the store itself! Wow. Warning: Victoria people don't like trashy looking stores. This establishment will not last if your customers are allowed to trash the place. My child and I were astonished to see the place in shambles. Things were everywhere! Messy...wow. You might train your employees to put merchandics back in the location it was originally.
Sandra of Los Angeles CA (12/26/05)
I have shopped at my local Ross (Brentwood Place 11937 Wilshire Blvd, Los Angeles, CA 90049) for a few years now and am witnessing the store completely going down in all areas. I am writing about a few horrible experiences I have had recently while shopping at Ross Dress for Less. A woman that worked in the linens dept named Alisha yelled at me not to mess up the towels when I was looking to purchase towels for my 3 bathrooms. So I asked her to help me and she said that she was too busy.
Then she said “what are you looking for?”- I proceeded to tell her, when she interrupted and said “We don’t have it”. This behavior to me seems to be a very good anti-sales technique. Later, while waiting in line to pay, a male cashier screamed at an elderly lady and humiliated her because she was lost and didn't know where the exchange line was.
Finally, when it was my turn at the register, my total was $187.00 and I gave the cashier $200.00 cash. He typed in $300 in the register and began to give me change based on $300. I told him he put in the wrong amount and he did not know how to do the math to give me the correct change, he didn’t have a calculator and was too afraid to ask his manager (which I suggested). So I did the math for him and he proceeded to give me the correct change.
Overall, I found the store to be unstocked with merchandise (the entire week before Christmas), the stock on the shelves were damaged or broken, the employees were angry and everything was a mess. I admit that it may be a little bit better during the non-holiday months, but not that much better. I think their cashiers should be proficient in math or at least have a calculator, they should pay their employees more money and not work them to death with long hours before Christmas so that they can be pleasant and do a good job. I am not sure if I really want to return to Ross. It may just be worth it to pay a little more and have a better experience.
Aimee of Hollywood FL (12/01/05)
I went shopping and bought several work outfits. I spent over $400.00 dollars on that specific day. When I got home I realized several outfits did not fit. I searched for the receipt with no success. I took the clothes back to the store with the hope I would get a store credit. I was advised by the customer service agent that I could not have a store credit because I did not have a receipt. I told her the clothes had their tickets attached and it was only fair to allow me to at least exchange. When she declined to help me I asked to speak with the store manager, hoping we can come up with a solution.
She left the counter and came back 15 minutes later to tell me the manager said no. I informed this young lady that as customer I have a right to speak directly to the store manager and politely requested to speak with her personally. She went back to see the manager and I followed. When this person, June came out she was very abrupt. Her body halfway through the door and abruptly tells me "WE CANNOT ISSUE ANY STORE CREDIT, THAT'S IT!" I asked her to lower her tone and speak to me politely as I was not one of her employees. She simply waved her hand and said I have no time for you right now, I'm in a conference call!
I couldn't believe a store manager would treat any customer this way. I left that store very angry. I went to another Ross store on Sheridan Street and they politely gave me a store credit of $99.59, which I took and spent the same day appx. $200.00.
Kathy of Groveland CA (11/28/05)
I have been in many Ross locations and this Sonora Ross is always a complete mess. Some of the aisles are so trashed you can't even walk down them. We are a small town and don't have but a couple of clothing stores to shop at and it is very disappointing. i am writing in the hope that maybe someone can look into this situation and get this location cleaned up so we can be proud of our community and what it has to offer.
Judith of Marietta GA (11/23/05)
On a recent visit to the Ross Store, I was disappointed at the condition of the merchandise. In every department there were items scattered all over the floor and the shelves were in disarray. I never saw any staff on the floor to assist the shoppers and the two check-out lines were much too long. I left the store feeling and expressing to friends that I would never return.
Robin of Tampa FL (11/22/05)
I am disabled and was not allowed to enter the store with my scooter. I had to call the sheriff to have officer Freeman come out to talk to the manager to explain to them a scooter is allowed in any store. That's the law!!! But because of being very upset I left at this time then and will never go back there.
Janell of Gilroy CA (12/12/04):
My friend Corrie and I went to the Ross store in Gilroy to do some Christmas shopping. And as we were we wondered towards the back of the store, where I found what I had been looking for, a set of three leather locking chests. Even though there were only two of them I wanted them. The price tag said $24.99. There was also another set of them but there were three. And my friend was going to buy the other set. Since mine only had two I asked one of the sales associates if I could get a discount since one piece was missing and he said I would get 10%.
As we were checking out David the supervisor/manager scaned the price tag and it rang up $24.99 then charged me again the the other piece for $34.99. I asked him where he got that price and he said "I just know." So I finished checking out and when I got home I was looking at my receipt and it had (TRUNK) $24.99, then it had (TRUNKS SET/3 LEATH) $34.99.
I called David at the Gilroy store and he told me that he charged me right. that was the way it was entered into the register. I feel I was overcharged for my purchase.
Teresa of Oceanside CA (11/12/04):
My boyfriend and I shop at the Ross in Oceanside frequently. They have a jewelry dept. but no one from Ross actually works that dept. My boyfriend wanted to purchase a pair of gold earrings for me and he went to talk to the woman in the fitting room to get someone to open the case so he could purchase the ear rings. He stood there for 30 mins. and no one ever came to his assistance. I went to ask 3 cashiers if they could help us and still no one came.
The last cashier I spoke to said they were extremely short-handed and it might be a few hours before they could get someone to the jewelry dept to open the case. My boyfriend was extremely upset at that point and so we left without purchasing the earrings. He said that they had lost his business.
What I would like to know is why didn't this store hire more people and especially someone to work the jewelry dept on a full time basis? Also this store keeps their perfumes and colognes locked up and if someone wanted to purchase perfume or cologne they are out of luck.
Erica of Santa Ana CA (10/20/04):
My daughter and I were shopping all around the store and I was looking for a comforter for my bed. Suddenly I saw a man's hand on the floor between my legs. When I asked him what he was doing he said he was looking at something. When I told him that there wasn't anything he could be looking at that involved him being on the floor under my skirt he smiled and said he wasn't doing anything. Then he tried to say he didn't speak English, after I had just been talking with him for a few minutes, with no problems in his comprehension.
I decided that telling the manager by way of the cashier was needed. When I told the cashier what happened she looked shocked and said she thought we should maybe call the police and then called for security and the manager. What the manager did was VERY improper -- she laughed! She stood there and laughed at the fact that I caught a man on the floor, looking up my skirt (also in front of my daughter). I couldn't believe my ears. The cashier had the security guard look for the man and asked if I wanted to make a purchase. I replied no and left very undignified.
I tried to show my daughter how things should be done when something like this happens and I got a manager laughing at my embarrasment. I was hurt and furious. I haven't been back there since and that was about one year ago. It should have been handled much better by the manager and I should have thought of calling the police myself, but I was too shocked and went home.
Patricia of Bellingham, WA, writes (4/18/01):
I purchased a "Ralph Lauren" shirt for my toddler which was priced at $12.99. I had it for over one month and when I thought it would fit her I went to take the price tags off of it and saw a folded up paper attached but hidden behind the price tag with a defect shown on it (a hole right in front). I examined it and did see the small hole but it was obvious that the defect notification was clearly hidden!!
When I went to return it I was told that without the receipt (which after 40 days who keeps)...I could only get the newly marked down price of $1.49! I shop there frequently and know that they the designer shirts NEVER go that low! It's funny because about six months ago I was with a friend returning shoes and they pulled the same thing.
Simona, of Anaheim Hills, CA, writes:
On the evening of 10/5/00 I was shopping in Ross Department Store #178 in Corona. After I made my selection I went to the cashier, around 7:35pm, to purchase the three items I had chosen. The cashier Virginia, from her name tag, called for price check on a blouse I had selected. The blouse had a clearance price tag (red tag) for $3.99. There was no question regarding the price of the blouse. I asked what was the problem but she called the evening manager, Lisa, telling her that the price on the blouse was not right. She decided that $3.99 was too good of a "bargain" for that blouse (she did not have any problem selling a sweater for $2.99 to the person before me, who I believe was a coworker).
After a few minutes of waiting the manager Lisa came back telling me that the price of the blouse was $7.99. I asked how and why she came up with this new price. I had the blouse in my hands to show her the tag, which did not present any tampering, trying to tell her that I got the blouse from the rack in the clearance section. She said to either pay the new price of $7.99 or leave the store because I was holding the customers. WHAT WAS I? I felt I had been discriminated against. I wanted the manager to take the responsibility for changing the price at the cashier and not destroy the existing price tag on the blouse at the time I got it from the rack. The manager bent over from the other side of the cashier area and grabbed on the blouse I was holding in my hands. I was shocked when she pulled so hard on that blouse, I had to release it from my hand so it would not get damaged.
I felt I WAS TREATED LIKE A CRIMINAL so my companion called the police to witness and guide me what to do. There is a police office right next door to store 178 in Corona, so they responded immediately. She asked police to keep us out of the store so I was not permitted to purchase the merchandise I spent almost two hours to find. Never in my life have I been so embarrassed and humiliated. I was discriminated against and made to look like a criminal. For what? THE 4 LOUSY DOLLARS OR THE FACT SHE DID NOT LIKE MY FACE?
It has been over two weeks since this incident and I cannot sleep at night. I wake up in the middle of the night thinking of the embarrassment and frustration for being kicked out of the store. During the day I walk around and in my mind I'm always looking for answers to get some relief from the embarrassment I experienced. I DID NOTHING WRONG BUT EMPLOYEES TREATED ME LIKE A CRIMINAL AND SHOWED NOT ONLY LACK OF RESPONSIBILITY FOR THEIR ACTION BUT TOTAL LACK OF CUSTOMER SERVICE RELATIONS. I cannot see myself going back to my favorite store in my neighborhood knowing that I'm going to see the faces of the women who treated me like a criminal and humiliated me while shopping in the store.
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