Ross Dress For Less Reviews

I have been to the Ross store in Grapevine, TX many times and it doesn’t fail for the staff to put effort to help their customers. I was there to purchase and had a full cart. They announced that they will be closing soon. I got to the cash register a couple of minutes before closing time and they were all eager to go home already. Closed the register and said I can’t purchase because they closed down. Then the girl rushed me out and said bye to me before even asking what I would like to do with my items. It was very unprofessional.

So I forgot my credit card at home. Asked if they could look up my account and was told by a non English speaking woman I guess she was supposed to be the manager, I found a rug 5ft x7ft that didn't have a price so I brought one the was similar but not the same and was told that they are different and I said I know but all the 5ft by 7ft rugs was the same price, so I guess Ross doesn't need my business so I plan on cutting up the card. Any other store would look my account up but not ross.

My daughter and I needed had to use the bathroom after shopping at Ross South Philly but they said there are no bathrooms when I was in here last week around 8pm and was allowed to use the bathroom while shopping. Such an inconvenience and I will not be back at that location again.. Do better ross or talk to your employees about lying to the customers about the bathrooms especially when a customer is shopping spending $2,$300..

I’m very disappointed with the customer service at Ross Dress for Less. After being told the restroom was closed to customers, I called and spoke with the manager, but the response felt dismissive and unaccommodating. As a paying customer, being denied access to a basic necessity made me feel that my business was not valued. I hope management takes more accountability and treats customers with greater consideration in the future.

I just recently started going to this store. It was recommended to me by a friend. Yesterday was my second time going there and I came up on this lovely worker Angie I think was her name if I'm not mistaken. Angie greeted me with kindness. She looked lovely and told me to ask if I needed any help with anything to ask her or any of her co-workers. I was confused on where to find something for my teen son who's 16 years old. His birthday is coming up and I wanted to see if I could find anything for him but I just don't know my teens like that so I did what I thought would be best. I went and looked for Angie. I then saw her organizing a couple of things on a shelf. Man she's a hard worker, but I went up to her and asked her if she could help me with my sons gift. She told me of course. She said she would need just a second for her to put some of the things away and she would be right with me.

I am submitting a formal complaint regarding a serious safety and privacy issue at your store. The dressing room is positioned at the very front of the store, fully visible to customers waiting in line and those entering or exiting the premises. This placement allows the general public to observe children walking into and out of the dressing room area. This configuration creates a clear and foreseeable risk to minors. Retailers have a legal and ethical duty to provide a safe, private environment for all customers—especially children. By placing the dressing room in a location where minors’ movements are openly visible, the store is failing to meet basic standards of care and exposing the company to significant liability.

My mother purchased two pairs of pants for me from Ross Dress for less in Hickory, NC. They were the wrong size. I live an hour away from this store and without thinking I forget to bring the receipt with me. I figured since they had the tags still attached and I was not asking for cash back but was going to exchange them for a size that fits it would not be that big of a deal. So me and a friend drove a hour to this store and they had me wait in line behind several other customers. They have no return desk. Then when I get to the counter the associate tells me I need my id. So I go back to the car and get it. Now the id that I had was expired but it’s still me and it shows all my info.

I bought a $30 gift card for a Christmas Gift on 12/19/25. As of 01/16/26 I have still not received it. I lodged a query on the Ross website. Some time later I got an AI type response tell me how to purchase a card on their website (!). I replied that this did not address my concern. No answer. I lodged another complaint on the website and pasted in my confirmation number, screenshots of the emails and receipt of purchase. I have never received an answer. This is by far the worst customer experience I have never received. I would never recommend supporting this business based on my experience.

I purchase pair of shoes for Dad, when I return them because they were not easy to put on for him, price of 29.99 I only received back $16.99. I feel is abusive to take customers money like that. Is not fair.

I can no longer tolerate shopping there since the pandemic, due to the high-pitched, loud security tags, AKA "screamer tags". I used to go to Ross all the time for decades, spending lots. Now, it's only right before Christmas, and as short a time as possible in the store. I am in their target demographic, which Ross makes the most money from. This demographic also often has medical issues that can be triggered by noise like this. I have witnessed and spoken with others who had to leave the store, due to the horrible noise. During the holidays, it becomes intolerable, with dozens of screamer tags in sync, making one's shopping experience MISERABLE. Ross is driving away their target demographic. If sales went down, it wasn't from the pandemic, but due to the screamer tags making it unbearable. One would think they could come up with a better solution.

Do not sign up for Ross credit card. You can't even go in the store and pay for your bill. They want you to use the number that's in the back of the card. When you call for Ross credit card customer service to pay your bill every month they will return your money so they can charge you the fee stealing your money. They're bunch of ** then only don't even talk English and other people from foreign countries. This is their game play every time you try to pay your bill and couple of days they'll send you a text saying your money has been returned has no money in the bank but yet the money has been returned. You get it. Ross it's still in the customer's money. This does not even deserve a star. I only put one star so I can write this video.

Store is not clean. I found clothes with dirty clothes with spots. Manager by name Helen very rude, how could these employee and that’s why they are very rude to customers, you’re afraid to walk in store because they think everybody is thief or shoplifter. Very bad at atmosphere to show. You feel very nervous. Not organize merchandise or not put together. Everybody’s on edge. I feel sorry for retail market. When I used to shop I used to enjoy it. No wonder everybody’s going to Amazon and they avoid these stores. These stores in malls is not gonna last more than five years. They treat the employee as a piece of garbage. Not like a human being.

I was at the Ross Store on O’Conner and Nacogdoches (#1771) on Saturday, Nov. 22, 2025. I walked in line to checkout at register 5, the light was still on because the associate had just checked out a customer, so I walked up. As soon as I did, the associate walked away to put up hangers next to the register - the associate’s name was **. I asked her if the register was still open since the light was still on. She told me there are other responsibilities she had to do and for me to wait in line until the other associate at the register called me to check out. She continued to talk to the other associate at the register next to her, **. I asked what this store number is, but ** and ** said they didn’t know and continued to laugh and talk. I told her that customers are supposed to come first before hanging up hangers and joking with coworkers. They grinned and continued to talk.

This older lady with glasses and burgundy braids has a nasty attitude and poor customer service. To stay in business is to service the customers. It's hard to found staff that I appreciate their job and understand this task. And she is lacking all the above. Nasty attitude and poor leadership.

This review is about the Ross Store on Alton Rd, Miami Beach, FL.

Your restroom needs to be clean and the fitting room staff need to friendly and helpful!! I love shopping here because it’s affordable and they have a variety brands of clothes to try on. The hours are great.

Absolutely the worst shopping experience ever! Totally rubbish staff. There were two people on tills, I waited over an hour to pay for one item, got third in line when someone in front wheeled FOUR FULL carts to one till and the other till closed for her break, nobody replaced her, I expected to be there at least another hour for one pair of boots.

They ran my Mastercard gift card twice, it was processed the first time but no receipt printed, and then declined the 2nd time they ran it because the sale was already processing, and then said all they could do is "cancel" the sale. But they didn't actually cancel it (there's no pending cancellation). So the shoes I paid for, I can't take and I also lost my $50 gift card because the manager was too inexperienced to understand me when I said it was ALREADY APPROVED but because an inexperienced clerk RAN IT TWICE because the receipt didn't print, the second transaction was declined. So now transaction #2 is declined, #1 is pending, I have no shoes and they stole my $50.

I’ve been in this Ross millions of times. Never problems other than long lines and one cashier. This rude lady who saw I had 2 items in my hands and saw me check the 2 items out because she was so close to me I could smell her breath. She then asked me for my receipt for the 2 items she saw me pick up and pay for because she was just beside me and saw me purchase them. I told her I promise I don’t feel up to the racism today. Who you need to watch you not watching because you too busy following me with my 2 items. She was an ** older woman. What did I do to her other than wake up and shop? I work hard too. Goodness! Give me a break and this woman has been reported repeatedly and apparently ROSS don’t care because I sat and watched her in my car and saw she didn’t ask other certain people for receipts.

CULLMAN, ALABAMA location. April and someone else who was working with her helped me so much today. They went out of their way and were so genuine and kind. We need more people like that. It makes you want to go back and spend money just because they are so sweet to customers.