Ross Dress For Less

Ross Dress for Less • Complaints • An Insider's View

Beverly owen of Hoover, AL November 21, 2009

Myself and an out of town friend were shopping a Ross for Less in the evening during the Thanksgiving/Christmas holiday season. A sign was posted over one checkout counter stating "Handicap lane" only. As I am handicapped and unable to stand for long periods of time without pain, we went over to that counter to check out.

The MANAGER and clerk were both at the counter and as soon as we approached, we were told " this counter is closed"! So, we had to return to the line we had previosly stood in and get at the END of that line! We were furious! They could have cared less. Everyone in the lines were frustrated with the long lines and only a couple of clerks to man the stations! Why do [they] treat customers with such disrepect? After all, it's the customers that keep [their]stores open. Any body at Ross corporate headquarters listening?

jonathon of lufkin, TX November 20, 2009

Do you know why ross is such a mess, because customers are ridiculously messy here they let the toy department babysit their kids and the kids take everything they want to their parents and the parents ditch it somewhere when the kids arent looking.if u drop something pick it up, if you break something dont hide it on the shelve give it to an employee, you dont have to pay for it. Dont go into a ross thinking youre too good to shop there because youre not you go there for the same reason everyone else does, a bargain. the employees are grumpy because we see you messing up stuff that we already cleaned once and u talk to us like your above us and like its our fault the store is a mess. If you have enough money to shop somewhere else then maybe you should because the people who dont love ross. Its your attitudes that cause you to have a bad experience at ross.

Valenda of Bellevue, WA November 15, 2009

Every time I shop in Ross they are under staffed as far as cashiers go. The line is always ridiculously long! What is interesting to me is that are always plenty of employees walking around the floor of the store, seeming to be doing very little. Those walking around will come and meander around the cash registers where there are maybe one or two cashiers working. Sometimes they will even stop and chat with the cashier, then glance at us standing in these huge lines, then walk away. It is so annoying.

I'm not sure if this is all due to poor management, or some employees not doing their jobs competently. I like this store, however you really pay for your discounts by having to wait in line forever! If your time is valuable, then it's not worth the money you save shopping at Ross. I only shop there when I know I have some time to waste.

susy of los angeles, CA November 15, 2009

Me and my family have been visiting the Ross store in Glendale since it opened. A recent experience may be the big deciding factor that I may never go there again and to any other ross stores.

After waiting in line for ten minutes to make a return, I was semi greeted by a semi exuberant staff member. I was made to wait another 20 minutes or so because another staff member took my items to check its validity (whatever that is). I had the receipt and the items were newly bought the day before. There should not have been any problems and it could have not been easier to make a return. That's what you would think. I actually had to wait that long and they were okay with that. I'm a very patient person. I stood there observing the first employee's interactions with other customers.

One of the customers(lady), whom was of an older generation and had a bit of spunk, returned two items. I noticed the employee/cashier girl needing to put in the plastic security tags on the items before ringing it up and completing the refund process. The lady was impatient about it and told her, "Finish helping me and then do your job." The cashier girl was stung by her comment and froze with the remark, "But I have to this."

The lady said, "I know but you have to help me first and you can do that later." I enjoyed that little show. The lady put the cashier girl in her place. It may be the stores policy or part of the staff's training but the lady brought up an excellent point. Why don't they complete the refunding process first, put the items in a pile, and get to putting the tags on later or have another staff member take that duty. It takes a much longer time for the customers to wait while they are adimantly putting on those grey nuisances which poke you when you're trying items on.

It was a pain to watch that happen over and over again while I was waiting for my items to be "verified". Each of the customers that went through that surely felt the same. Each transaction should take only a couple minutes, but due to their excessive inefficiency, all of us have to be their for the long haul. This would definitely make any holiday season very unmerry. Everybody say THANKS ROSS.

Shelli of Moses Lake, WA November 12, 2009

I shopped at this tore on November 7, 2009. This was the utmost filth, disorganized and truely a disgrace for this company. After waiting in a line that stretched to the rear of the store, I commented to the cashier the store was horrible. She merely stated that they didn't have time to clean up the night before. I commented that the store should be shut down for 3 days to merely get some organization to it. You couldn't moved your cart down any of the isle's because there was so much merchandise thrown on the floors. Horrible, Disgraceful and will never shop that store again.

marcos of clackamas, OR November 12, 2009

I was on line to pay 2 items, a female senior person was in front of me and a Black senior male was behind me --I am hispanic. the store has is only perating 2 cashiers. these two casheirs have a sing that say returns, but We or I the customer, we don't have a choice but to make line there. However, the peson infront of me made a comment "For some reason this happnds to me evry time I come here" --The employee at the register told this lady that she must be a pation person. She repied "no I am not" in a repectfull way. Then the Black pesnon behind me after standing for long time (15-17min.) "this is crasy" he said. So I told the employee that those if there is a sing posted must be respect. "this is the way we do thing here" she told me. I left the store. I called 503-654-5732 I asked for the manager. Christy answer the phone she said that he is not in but I have the same authority. I told her I just saw you in the store and you couldn't do nothing about it. she said that there is nothing can be done That I should call and make a complain buy. After getting off the phone I feel competlly ignored. can some one do someting about us?

Bob of bel air , MD November 6, 2009

Ross is a RETAIL STORE. IT is open to the entire public. People are lazy and disrespectfull. I think everyone should have to work at least 6 months as a server and a associate in retail. NOt all but most customers are rude. They throw things on the floor and make a mess, they always want a discount. They always think that they are right. They think that they are better than you . How would you like it if I came to your work and threw [things] on the floor knowing that someone has to pick that up. We make minimum wage but a job is a job and jobs are hard to find right now.

People need to stop being so rude. Be responsible. keep your reciept. Dont blame other people because you cant keep track of your own things. Dont be rude. If your nice I will help you and make an exception. If your rude do you really think that makes me want to help you. Dont be ignorant. Watch your own kids. If your not going to watch them, dont get mad when someone else tells them to behave since you wont do your job as a parent. People chill out your not better than anyone else. Stop being lazy and rude.

Stephanie of Myersville, MD October 28, 2009

I purchased a ring on 9/10/09. On 10/25/09, I was wearing the ring and the stone (tigers eye) fell out and did not notice it until later. Went to Ross store on 10/26/09 to return/exchange it. I had my receipt but not the ticket. The receipt states you only need the original ticket if its sports coats, social dresses and better sportswear. Ross would not let me exchange it, said that for jewelry you need a ticket and said I should have received something with my purchase stating this, I did not. If I did, I would have kept my ticket. Called Ross that evening to see when store manager would be in, she said 10/28/09. Called on 10/28/09 and the person on the phone said she wasnt there and didnt know when she would be in. I feel like I just threw 60 out the window and only want a store credit.

Olga of Bell Gardens , CA October 24, 2009

On 10/23/09 I went to Ross, I wanted to pay for a few items, one of the items did not have a price tag. There was one customer ahead of me, and for people in the cash register department all talking to each other I waited for about 5 minutes. when I got to the cash register I asked the cashier to tell me the price of the item without the price tag, instead of answering she turned her back to me and continue talking with the other co-worker. I got upset and left the merchandise in the counter and left without buying the items. I believe the cashier was extremely rude. It was the first time I visited the store and it will my last, I will not recommend anyone to shop there.

Karl of Midway City, CA October 13, 2009

My daughter called me from the Ross Dress for Less store about some bedding that she wanted. I looked at the itmes and I told her I would get them. there was only 2 cashiers working. The line we were in was slower than molases. The customer had several items that she had brought back, and several items that she was purchasing. The clerk would take each item being returnd and putting the security tag on them then folding them as the line grew bigger and bigger.

Finally the register in the same cubical opend up, instead of taking the customers that had been waiting in line and telling them and taking them first, she took the last person in the line first. When I finally was able to get rung up by the new clerk I told her that her actins were not customer oriented and that being disabled I could not stand for long periods of time. She took offense and refused to ring me up and took people that were behind me. She Refused to call the manager when I requested it. That was the last time that I have ever stepped into a Ross Dress for Less store. I refuse to shop there for any reason.

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