Sam's Club

elizabeth of middle island, NY November 17, 2009

before the water was added a 5 cent deposit a case of poland spring 32 pack water was 4.00. Once the deposit was added on the water went up to 5.76 and an additional 1.60 for the deposit. Thats almost double the price for the water in a matter of 1 week.

TJ of North Las Vegas, NV November 10, 2009

My philips/mag plasma TV sometimes would turn on with only the sound, without the screen and finally, yesterday it got really hot and i could smell toxic fumes coming out of it!! It started doing the blinking screen with no picture as I see many others have experienced, and I too have only had the TV a couple of years. Of course I'm beyond warranty and Mag told me to grab the phone book & call tv repair.

I called a TV repair shop and the guy told me that philips/mag sold out to a Korean company about 1.5yrs ago and that it would probably be several months wait just to get the parts! I bet Mag already knew this, I wonder why they didn't just say so? Looks like philips/mag knew they were selling and just made a bunch of cheaply made tv's on their way out, hurting our pockets- and with the toxic fumes- hurting our health! Guess we live & learn. These are the practices of corporations today. Dollar before human.

Albert of Paducah , KY October 22, 2009

I went into the store to have a set of tires put on my car in what was supposed to have taken 2 hours, which is far to long anyway, took 4. There were only 2 service men there and no one at the desk. In my 4 hour wait I saw 3 customers leave without being waited on. Tn my opinion, someone should be at the desk to help customers as they come in.

The service men do not have time to work on my car and wait on customers. Both of the men made numerous trips to the front of the store to wait on customers. They were doing all they could to help but there is just so much 2 men can do.

I will NOT go back to Sam's for tires. I will go somewhere that takes a LOT less time. My time is to valuable to waste sitting on a bench in Sam's. This is indeed BAD MANAGEMENT!

Alma of PERRIS, CA October 13, 2009

My husband Sams Club Discover rate is 27.9%. So he call to see if it can be lower but they said no because he had 3 late payments. He has been a customer for about 12 years. I would think they would want to help you but they don't. We are trying to pay them but with my husband taking a pay cut on his income is going to be hard. So I plan to cancel my membership and my husband and never buy anything from them.

cheryl of ashland, KY October 10, 2009

First of all i daily moniter my credit and am constantly printing my credit report. My credit score it as high as can be... until sams discover card messed it up. The letter i first wrote to them: I was at Samsclub on the 3rd of October. To be sure i didnt go over my limit the cust service dept called you and wrote for me how much credit i had left i had over 600 to spend. I bought a camera 345.42. The very next day i after purchasing more items my limit was decreased.i was NOT informed my limit was decreased which put me over my limit. Without notifying me which the law says you have to do. I am taking my purchases back to sams & cancelling my sams membership...and going to my bank to get money to pay the entire thing off. This is very poor cust service on your part to do that. And after i made more then the due payment i made pmt of 200.00

here was their reply: Dear Online Customer, Thank you for your recent inquiry regarding your Sam's Club® account, and the opportunity to be of service to you. We appreciate the time you took to provide your input. We strive to learn from our past experiences and your feedback is very important to us. Great customer service and satisfaction are an integral part of our business. We understand your disappointment and would like to keep you as a valued customer. Please accept our sincerest apology and allow us the opportunity to provide you the highest level of customer service in the future. If you have any questions or if we may be of further assistance, please contact us via the Online Message Center.

I THEN EMAILED THEM AGAIN SINCE THAT WAS A LAME NON ANSWER. THEN I GOT THIS LETTER: Dear Online Customer, Thank you for your recent inquiry regarding your Sam's Club® account, and the opportunity to be of service to you. The action taken on your account occurred as a result of an evaluation of information contained in a credit bureau and/or your purchase and payment history i THEN RESPOND BY LETTING THEM KNOW THAT IS A LIE MY CREDIT HAS NOT CHANGED I MONITOR IT DAILY. THEN THEY CHANGED THEIR STORY BY SENDING ME THIS:

Dear Online Customer, Thank you for your recent inquiry regarding your Sam's Club® account, and the opportunity to be of service to you. We understand that the lowering of your credit line might be upsetting or inconvenient for you and we apologize that we had to take this action, especially since you are a valued customer. Consumer losses are expected to increase as unemployment escalates. Banks throughout the industry are taking actions to limit credit exposure in the tough times predicted. Due to the current economic conditions and forecasts, we found it necessary to tighten up our own credit policies, including decreasing credit lines. This is not a reflection of your personal credit rating or our confidence in you as a cardholder. Our records indicate your credit limit was reduced on 10/02/09 to 2050.00 and a letter was mailed to you. (which i still have not gotten)And keep in mind the reduced limit is now below what my balance is so they will be trying to add over the limit fees which i will not pay.

I keep calling asking them where is the letter, First person told me it was mailed out on the 3rd, next person said the 7th and now its the 10th they mailed the notice. I went to Samsclub this morning and took back all my last purchases told them why and of course they apologized and said its not them its GE Money Bank they cant do anything.

Wayne of Bossier City, LA October 9, 2009

Sam's Club in Shreveport Lousisana had signs and internet postings that they would be giving flu shots for 20 on October 9, 2009 from 3pm to 6pm. We arrive at 3pm. The flu shots had not arrived yet. We were told they should be there within thirty minutes. At 4:00pm we fould out they did not even know where they were we left. How stupid can you be? If they did not have them they should have told us.

Ruby of Ardmore, PA September 28, 2009

We joined Sam's Club in May and then moved to PA in July. Our new home is far away from local Sam's. And thus we called them to cancel our membership. The first time they ignored us (a month ago) and the second time I insisted to ask for a reference number (Sep 28). We got a call back saying there is no way to issue us a refund unless we personally visited the local office. But that's exactly the same reason why we cancelled the membership. This lady said it is their policy but not written on their website. How could a a policy not written publicly and clearly be called a policy? And don't mention that it is not a justified policy at all.

Cheryl of Sayreville, NJ August 22, 2009

I went to rejoin SAMS club because I purchased tires there over 1 year before and did not belong anylonger and was told that I needed to rejoin to have access to that dept.for tire rotation. Well joined and then went to have tires services- rotated and they went to do that and I was told one tiem was bad and needed to purchase new one so I did. They had a problem with ringing up correctly. Took 3 tries to get it right. WHich was ok but then when I checked out and took the car out of the parking lot IT MADE ALOT of noise in front end.

Needless to say I called and was toldthe dept. closed and they could not help me at the time. Closed 7:00 and I called at 4 minutes to 7:00 and said I NEEDED assistance right away that I could not drive it that way. WELL when I returned to the store by 1 minute to 7:00 since i was not totally out of the parking lot at the time and was bangingonthe bay doors and 2 people totally ignores us. So i called again and was toldNO ONE COULD HELP ME AT THAT TIME (front desk) then I told them someone better get there butts outside because the LUGS NUTS on 2 of tires where VERY VERY LOOSE and the tire could have fallen off.You could actually hand turn them with 2 fingers- one almost fell off when I touched it.. SAFETY ISSUE needs to be addressed at this location.

I ASKED FOR A MANAGER and was toldsorry he cannot come to the phone at the time because he was in a meeting. What do you think would have happened if my tire fell off while going over the bring back to my house and it caused a major safety issue not just to me and my husband but to others on the bridge.. I use to belong for many many years to this location and never had a problem BUT NOW they donot have quality control- SAFETY I thought was #1 for ALL COMPANYSbut not SAMS of East Brunswick NJ. Also they broke off capson 2 tires and never toldme about them untili asked when i went back there to have them check out the problem with the tires..

John of Stuttgart, AR July 30, 2009

I bought a new kawasaki cordless drill after a week or so I was in my shop when the batteries exploded and I got burnt and cut up by the debree that came from this. I contacted the warranty dept. which said that nothing could be done about this that all I could do is send in the stuff and they would deceide what to do and now I'm finding out that they recalled this item but I never got anything from them for my burns or the pain from the cuts.

Vanessa of Toney, AL July 22, 2009

After 19 months our tv went black. You could hear it but see nothing. It will not cut off with the remote or buttons on the side. You can unplug it a few times and plug it back in and the remote will work shortly, but still no picture. Sound only works sometimes. flickers blue for a second then back to black.

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