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Maria of Kissimmee FL (05/29/08)
I always buy in bulk, and on April 2008 I brought 50 pounds of rice at $13.00 or more. Then when I went back in May 2008 the price was $25.38. I think it double more than it should be.
Mary of Freehold NJ (05/23/08)
I am employed at Sam's Club to supplement my income. My car was damaged by a shopping cart while i was working my 8 hour shift.Pictures were taken of the damage. A few days later i asked about what I should do next they stated they did not know what I was talking about and had no pictures of my car but would check on it. Then the manager refused to submit my claim, said they were not going to pay etc. I contacted a man in AR and he had the manager submit the claim. It was of course denied.
I filed in small claims court they had a lawyer, the store manager, and an office worker and I lost as I was unable to cite a case where Wal Mart would be liable for damage to an employees car and that well whether or not you are shopping or an employee if you go where shopping carts are provided it is the risk you take and they are not liable.
Stephanie of Albuquerque NM (05/22/08)
I purchased a Wii and the one that was given to me upon purchase was defective and knowingly restocked and sold by Sam's Club. I got it home and, of course, it did not work. I called to make sure that there were other Wii consoles in stock for exchange.
Much to my surprise the supervisor informed me that this particular Wii should have never been sold. I asked her if it were possible for her to hold a Wii for me since they made a mistake and she said no-first come first serve. I attempted to explain that I was first since I had already the Wii but was given defective merchandise. Sam's Club would not do anything to accomodate the mistake they had made and the supervisor was extremely rude, loud and lurid. If anyone is out there-Please take your money elsewhere!
I do not want any damages-I just want people to know that Sam's Club does not respect its members and its management definitely leaves something to be desired.
Jackie of Westborough MA (04/21/08)
I purchased a 50 Aluminum Patio Table which will be 2 years old in July for daughters outdoor wedding shower & the glass shattered in a million of pieces. I thought it was something I had maybe had done but after reading about these tables exploding I guess not. For the life of me I had no idea what had caused it to explode. I have another 42 table in perfect condition I think, I hope that is not going to happen as well as it was purchased at the same time. I am furious that no one explained to the consumer that this was likely to happen to them.
The chips or pieces flew into the pool, patio & deck. No one was hurt but I am still vacumning pieces up from the patio as we speak before we open up the pool for the summer.
Carl of Marion IL (04/07/08)
On Saturday, the 29th of March we took our Dodge into Sams Club in Marion, IL to put new tires on it. When we went out to the area to pick our truck up, we were told there had been a little problem. The young man who pulled it into the bay smoked our clutch. The man on duty in the tire department, Glen, had the manager on duty at the store, Brian, come out and we were told they would be responsible for replacing our clutch. Brian even went so far as to tell us if it couldnt be replaced in time they would rent us a truck so we could fulfill a contract for an engagement we had. We have a chuckwagon, and do a western history show. We had to leave for Indianapolis the following the Weds.
We had them make a notation on our receipt that they were responsible for the clutch being smoked. When we went back into the store on Monday to find out how they wanted to handle the problem with the clutch, we were told by the manager on duty, Calvin, that it was out of their hands. They had turned it over to their claims/insurance. We were given the claim number, etc.
We contacted the claims department and were told that we probably had messed the clutch up before we took it to them to have the tires put on and were just trying to get a new clutch out of it. We explained to them that without that truck we could not make a living, and we took very good care of it.
Even though we have a note from their tire department stating that one of their people smoked the clutch, our claim has been refused. If it wasnt for the good people at the Dodge dealership in Herrin we would have had no way to fulfill a contract we had at a big horse show in Indianapolis this past weekend. They were willing to put the new clutch in and wait for payment until we returned from the horse show. Of course, we end up with no profit from the horse show, as the money has to go to repaying the Dodge dealership for the clutch that someone at Sams Club is responsible for messing up.
I think its a shame that Sams is going to get away with this because we do not have the finances to fight them. It doesnt matter to them that we spent several sleepless nights and dealt with constant headaches wondering how we were going to fulfill our contract to the people who had hired us. We didnt ask them for money, we just asked that they take responsibility for replacing a clutch that could cause us major problems on the highway. A clutch that the people who work for them admitted they had messed up. We would appreciate any help you could give us in resolving this matter.
Malinda of Rapid City SD (03/19/08)
While visiting Sam's club, in Rapid City, SD, I stopped by the cafe and the lady that served me had a hateful attitude. As if she didn't want to be there or as if she was angry about having to take an order.
I was just uncomfortable with treatment of service.
John of Hagerstown MD (03/17/08)
We purchased 4 Goodyear Wranglers in 2006 from Sam's Club (Hagerstown, Md.). We noticed the rear right tire low, on 03/09/08. I put air in the tire, and could hear it leaking out, but could not find it. I jacked up the vehicle, soaped the entire tire after putting air in again, and searched every inch, until I found 2 cracks on the inside sidewall. We took this tire back to Sam's on 03/14/08, and were told because we did not keep our Sam's club membership active, they couldn't replace or repair the tire. I repeatedly pointed out, in THEIR Club rules, that that only pertained to rotations, Road Service, not Manufacturers defects.
We had to argue with service people, and Manager for an hour and a half, to get this resolved. We finally got the tire replaced, but not until after their continued attempts to side-step the issue just kept getting further under our skin, and we weren't taking no for an answer. After which, another technician told us, that they get A LOT of Goodyears back because of cracks/splits in the sidewalls, like ours, with not a lot of miles on them. This is the same tech. who, when he heard the issue, told the manager that the tire was defective. I feel, for safety reasons involving countless drivers on these tires, Goodyear needs to come clean, and go public with this ongoing safety concern, before someone ends up in a fatal accident from this condition. My wife often drives this vehicle, at highway speeds, and could have easily been in an accident due to this. Someone needs to put Goodyear in the Hot Seat over this condition that affects a lot of THEIR tires!
We lost an hour and a half of our time arguing with Service manager and Dept. manager about this, as well as the time to replace the tire, plus travel time back and forth. Also, it took an hour to find the leak and get the flat tire off, and a half hour to change it back afterwards, all due to their faulty product. Not to mention, the unnecessary stress and aggravation associated with dealing with Sam's club personnel over the obvious defect in the tire, to which they kept trying to overlook.
Sherry of Green Bay WI (02/12/08)
Our Brittany Collection Gazebo Patio cover did not hold up and the canvas cover is in shreds. I was told by Sam's Club, where I had purchased the gazebo, to call JRA Furniture, but found out they are in bankruptcy. Sam's does not know where else the parts might be for sale. Does anyone know where I can get a 12x12 replacement canvas canopy for this? Some company must be making replacement parts right?
Marietta of Spring Arbor MI (10/23/07)
I always get my prints made at Sam's Club. On 9/18/07 I took in my digital pics of our new grandbaby. I had to put them in twice to the machine. The second time it took, and I got a pickup slip. I went in the next day to get them and they weren't done. She couldn't even find them. They still hadn't been sent to the printer. They were there though. To this day they still are not done. I thought I could count on Sam's. I heard they have a new system. Well, it stinks.
NO Pics to show family of big event.
Annette of Corpus Christi TX (08/22/07)
I had to put my 11 month old puppy down after she suffered acute renal failure after eating dog treats purchased at these 3 stores. The treats were chicken jerky treats which were made in China. Although Walmart has pulled one brand of this product from their shelves, the product is being sold under a different label and I purchased packages to be tested after I heard that Walmart had quietly removed this same product which proved lethal to at least one dog. It is clear to the naked eye that there is something growing in the package and it still has a year before the expiration date expires the product.
Bryan of Shreveport LA (08/15/07)
Sam's Club Discover credit services practice what I would call dishonest business practices in order to increase revenue. I unknowingly signed up for the plus business card (extra $65) in order to collect a small 2% on my purchases. For the first 6 or 7 months, it worked out fine. I paid my bill IN FULL each month and collected rewards.
About 7 months after signing up, they began sending bills with late fees and finance charges. I contacted them (which by the way is an incredible ordeal over the telephone-menu after menu after menu and on hold for literally hours) to inquire about their grace period for payments, and they said if I were concerned about late payments, I should just take the bill and pay directly at Sam's Club. The problem is, I was sending my payments in AT LEAST 7 business days ahead (they had shortened the grace period to 21 days which equates to about 3-4 business days to review the bill prior to paying to get it out in time) and still receiving late fees.
I checked the postmark dates and I was sending payments the NEXT or even the SAME DAY as the bill was received and still received late fees and finance charges.
After 3 successive times, I cancelled the card. I have about 5 various cc's and all are paid the same way. the only cc I had trouble with in the past was interestingly enough, Sam's club credit-
they assured me I would get my check for the rewards. The last month, they tried to charge me ANOTHER $29 late fee and interest, even though it was paid AT SAM'S CLUB, ON TIME, IN FULL. Not to mention, they didn't send my check.
So, do I recommend these guys? NO. do whatever you can to get as far away from this company as possible. They probably have a contract with Sam's because they give a much better break on % charged to Sam's on purchases. They can do this because they charge you-- in the end.
Constance Lane of Raleigh NC (07/19/07)
My husband and I purchase Gazebo # S74531 and we were shorted some parts. We purchased this from Sam's Club. I have been trying to get someone to answer the toll free number for 4 weeks. It places me on hold for 30 minutes and then drops. I am amazed at the amount of complaints on this company. Something must be done. We are all losing our money. They are getting around $400 - $500 of our hard earned money and we are getting absolutely NOTHING!
It is usable
Roy of Fallbrook CA (05/25/07)
I had the winning bid on a Taylor 5pc Game Table set. I received an email from Sam's Club confirming my winning bid and informing me that my item would be shipped out in 24 hours. Two hour later I received another email from Sam's Club informing me that my order had to be cancelled due to unavailability. I believe the order was cancelled because I won the auction with a low bid! Their customer service operators lied to me and said it was damaged and they could not send it because there were no more left in their inventory.
Larry Benning of Houston TX (05/16/07)
filled a prescription yesterday at 1:25pm. noon today got aroung to opening the prescription. There was wupposed to be 60 pills in the bottle as per prescription. The bottle looked small so I opened it and counted and found that there was only 39 pills in it. I called the Pharmaciast and she told me it was impossible for them to make a mistake because she counted the pills and the other pharmacist recounted them. I told her that she had stapled the bag closed and I just opened it and found they were 21 pills short. she said there was nothing she could do. I got her supervisor's name and will call him but I don't expect this to do any good.
Bob of Orlando FL (04/09/07)
The camera is good. The software is awful. I cannot burn the videos to disc ....so basically it's a throw away camera. No help on the help line.
Dawn of Auburn AL (03/15/07)
Sam's Club has initiated a new policy regarding assessing finance charges on the Sam's Charge Card. We have the following complaints: 1. the information is very hard to understand (and both my husband and I have PhDs!). 2. Finance charges of each day are based on the previous day's balance which includes finance charges for the previous day. Thus finance charges are being paid on finance charges. 3. The bill is sent at the middle of the month (not much money left). 4. The bill is due 12 days after receipt, but want it mailed 7 days prior to the due date, leaving the consumer 5 days to mail the letter. These tactics are more likely to lead to assessment of finance charges due to late payment.
Judith of Evansville IN (03/13/07)
I have purchased Sam's Choice Purified Drinking Water for several years. Approximately, three weeks ago, I had a bottle that had a film and bubbles in it. I had opened it and drink half of it. Several hours later, I picked it up to finish and it was discolored. After shaking it there were bubbles in it. I threw it away and thought nothing more about it. Last week, it happened again. This time I took it to Walmart where I purchased it and they said call the number on the bottle. I did and gave a report. The numbers were 0104077004HF2002 and the bottom number is 1238BESSTBY01/2009. The best I can read them. I reported that bottle to your representative. Now tonight, I found another bottle that has done the same thing.
Patrick of Richmond Heights MO (02/11/07)
I purchased a "new" Cuisinart CPM-800 popcorn maker sold as "new" by Sam's Club. When I opened the item to inspect it, it appeared in "used" but good condition (scratches on the bowl, heat-induced discoloration on the heating element), but the packaging was clearly done properly and "factory fresh" with plug cover, twisty tie on the cord and stickers on the item. I returned the item complaining it was "used" and they allowed an even exchange. I brought the second CPM-800 home only to find the same thing: factory-sealed packaging but this time there were bigger scratches and POPCORN OIL RESIDUE on the bowl!
My first question is, is it legal to sell a refurbished item without advertising as "refurbished" and claiming it is new? Second, if a lowly refurbished popcorn maker is being sold or bought as new by Sam's Club and being sold as new, are there other items that they are selling as new that are actually refurbished?
L. of The Woodlands TX (02/07/07)
I purchased 18.17 gallons of gas from Sam's Club on Feb. 1, 2007 at 12:07 PM. I went to Sam's Club to shop and checked out at 12:25 PM. By 12:42, my car died and I started calling my mechanic and wrecker service. My car only holds 18 gallons with 3 liters for reserve. My mechanic said that there was water found in my tank. Whan I confronted the Sam's Store, their claims department states that I cannot proof that the water came from their tank. I have receipt showing 18.17 gallons of gas was purchsed at 12:07 PM on Feb. 1, 2007. I have receipt showing I left Sam's Club at 12:24 after paying for my groceries. I have telephone records showing I made phone calls to my wrecker service, mechanic, and work at 12:42 PM.
I have over $1K of damages to my car. Sam's club is denying that the water came from their fuel.
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