Sears Roebuck & Co.

Sears

• Sears2Go.com
• Sears Auto
• Appliances
• Bath & Remodeling
• Computers
• Gift Cards
• Home Central
• Lawn & Garden
• Maintenance Agreements
• Wishbook
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• Customer Service
• Credit Policies
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News
• Sears Not Amused by Martha's Deal with Macy's
• Kmart Buys Sears
• Sears Settles Wheel Alignment Case
• Sears Buys Lands' End

The last few years haven't been easy for Sears. The giant retailer has had difficulty adapting to fast-changing market conditions -- but the company has won a warm spot in many consumers' hearts with its policy of extending a pay differential and full benefits to its employees who are called to active military duty. This may be reason enough to throw a little business Sears' way.

How about those maintenance agreements Sears is always pushing? We have an extended discussion -- pro and con -- from two Sears employees, current and former.

The Company's Advice

To all authors regarding Sears repair service,

I am sorry to hear about your unsatisfactory experiences with Sears repair service. My name is David and I work for Sears. I would like to assist you in resolving any service issues. Please contact me at searscares@searshc.com and we can find a solution that meets your needs.

Thank you,

David V.
Senior Case Manager

July 4 2009

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