Sears Roebuck & Co.

Sears

• Sears Auto
• Appliances
• Bath & Remodeling
• Computers
• Gift Cards
• Home Central
• Lawn & Garden
• Maintenance Agreements
• Wishbook
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• Customer Service
• Credit Policies
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News
• Sears Not Amused by Martha's Deal with Macy's
• Kmart Buys Sears
• Sears Settles Wheel Alignment Case
• Sears Buys Lands' End

The last few years haven't been easy for Sears. The giant retailer has had difficulty adapting to fast-changing market conditions -- but the company has won a warm spot in many consumers' hearts with its policy of extending a pay differential and full benefits to its employees who are called to active military duty. This may be reason enough to throw a little business Sears' way.

How about those maintenance agreements Sears is always pushing? We have an extended discussion -- pro and con -- from two Sears employees, current and former.

Like Sears' range of merchandise, complaints fall into just about every category you can think of.

Don't get us wrong. Not everyone is mad at Sears all the time. Take Dan, for example. He's mad at all those pesky customers that come in beefing about everything.

October 7 2008

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