Sears Gift Card

Karin of Etobicoke, ON March 31, 2009

I called their customer service, with no response to my request with regards to an old gift certificate for 50. I e-mailed them to let them know that I found an old gift certificate in my mothers purse and tried to use it at their Sears store and was told it was too old and therefore I could throw it into the garbage. When I e-mailed the same response they said they do not honor paper gift certificates anymore. There was no notice to state that they were to expire at any time and there is no expiry date on the certificate itself. Can someone please let me know if I have a legitimate complaint or just throw 50 dollars in the garbage. I had some certificates the same age for the Bay and they had no trouble cashing them.

Brian of Sacramento, CA January 15, 2009

My wife gave me a 180 gift card for Christmas, that I tried to use on 1/13/09 to purchase an item via Sears.com. The order was entered just fine, my gift card amount of 180 was shown on the order, as was the balance of 3.16 which I paid with my Visa Check Card. Shortly after placing this order I received an email telling me my order had been cancelled due to insufficient funds on my GIFT CARD!

When I called the customer service number to check the gift card balance I was told it was 0. When I spoke to the customer service department I was told that the system had tried to charge the gift card twice, and that created the error. I was then informed that they would put the balance back on the gift card, but it would take TWO DAYS!!!! Although extremely angry at this point, I had no choice but to wait the two days. It is now 1/15/09, two days after this fiasco began, and I am now being told that it will be 5-7 days to fix this!!!

This run around has got to stop, the lies have got to stop. My wife did not tell them they had to wait 5-7 days to take her money for this card, and we should not have to wait 5-7 days for them to fix their problem

Tom of Carlisle, PA September 2, 2008

got a gift card for 80.00 when i went to use it sears salesman said only had 4 dollars om it as it had service fees used the value because on not used?? i don't understand that stupid remark. is this possible/ why would money be worthless other than inflation reason. i paid off my sers credit card and has torn it up because of this unethical scam practice.

no faith in the used to be famous interity of sear robuck company .

Greg of Lakewood, CO July 8, 2008

SEARS advertised a Dockers promotion shortly before Father's Day where if you buy 100 in Dockers items you were said to receive a 75 Shell Gas card and 10 Sears gift card. When at the counter with my participating items, the clerk said she knew nothing of the promotion (even after showing it to her in the ad on the counter). She called over another employee who said she had heard of it, but they did not have all the information yet so I should leave my name, address, and phone # and they would mail me the rebate forms once they came in.

I waited 2 weeks and nothing arrived, so I tried calling back the store multiple times. When I was finally able to reach someone with knowledge on the issue, he said that all the forms had been mailed out and that I should look online if I still needed the form. When I looked online and printed out the form it said the promotion expired the previous day (June 27). I tried calling back the SEARS store, but after 5 unsuccessful attempts in 2 days I gave up and called the national customer relations number.

A woman by the name of Sherry listened to my story and said she would contact the SEARS store and see if we could find a resolution. She told me an associate named Carol would call me by the end of the week with a resolution. Carol called me that Thursday and stated she could not get in touch with the Dockers promotion people and had no new information for me, but she wanted me to try and mail in the rebate anyways and see if they would honor it. I told her I did not want to do that because the Dockers promotion line already already told me when I called previously that they did not accept late submissions. If they did not accept the submission, I would be stuck with the 100+ in Dockers items and no gift or gas cards, as advertised.

I called the national customer relations department back at SEARS to speak with Sherry and see what resolution we could arrive at. Another representative answered the phone and told me there was nothing she could do and I needed to go to the store. I asked to speak with Sherry and she told me she was watching her walk out the door at that time and that there was nothing else they could do for me. I explained that Sherry asked me to call her back if the problem was not resolved, but she insisted that the problem could only be fixed at the store itself and there was nobody else that I could speak with in the office (hard to believe there are no supervisors).

So in the end, I bought 100 in Dockers products and nobody could or wanted to help get me the rebates that were advertised in the national circular. Since some of the Dockers items were boxers, Sears will not take them back and I am stuck paying for overpriced boxers that I was lead to believe I would be getting rebates for. FALSE ADVERTISING at its best!

I spent 100 expecting to receive a 10 Sears gift card and a 75 Shell gas card, instead I have neither. Now I am stuck with a couple pairs of overpriced Dockers boxers and pants that they said I cannot return and I have spent over 3 hours of cell phone minutes calling back and forth, and waiting, on the phone with Dockers, Sears national customer relations, and the Sears store itself in Littleton, CO.

Louise of Corte Madera, CA May 1, 2008

I purchased an egift card for my brother who tried to use for an automotive repair. Upon checking-out the purchased and paid for Sears Blue eGift Cards was indicating it had not been activated. My brother received an email announcing the gift and the 500 had been withdrawn from my account. Because my brother was unable to leave with the new tires on his car and I had no choice but to put the charges on another credit card. I spoke with Sharon, a customer care specialist supervisor, on 4/30/08 at apx. 1pm (PST) and was told there was notes on the screen referencing a code and she did not know what the code meant. She also told me that there was no contact for egift department and therefore was nothing I or she could do.

Customer support and the store had no way of issuing a refund and could not offer me any contact information to pursue a refund. I tried sending messages Through the online help and they keep getting rejected because my emails contain my order number which would be the only way they can reference this transaction. So Sears has withdrawn money from my account and issued a gift card with no funds available and can not offer any way to get an refund (other than the note the customer service rep sent them). Jerry at the San Luis Obispo automotive department was 100% more customer service oriented than the customer service department.

500 gift card, interest on secondary credit card used and several hours of my time.

Juanita of Honolulu, HI November 29, 2007

I ordered 2  Sears gift cards (25 and 75) on 11/6/07, online. I received an email order confirmation stating that the cards had been mailed. It is now 11/29/07, and I have not received the cards. I have repeatedly contacted Sears both online and by telephone and have not received any information on my cards.  All I want to do now is cancel the order completely. I spoke to a customer Service rep named Gianni on 11/29/07 at approx 8:30 pm EST, and she said she would cancel the order. She stated it would take 5 days, and I would receive an email with the cancellation information.

I have been charged 100.00 dollars on my credit card, and I want this to be removed. Because of past experiences with Sears, I probably will not receive any response to this last request. I have 100 tied up and no gift cards.

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