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Veronica of Brooklyn NY (06/02/08)
For christmas my husband received a stress reducing machine from Sharper Image. He used it for the trial period and it did not work for him. After following the instructions of Sharper Image I mailed it back on 2/8/08. On 4/22/08 I called Sharper Image to tell them I had not received the 323.95 merchandise credit. I was told it was mailed to me several weeks ago. They confirmed that they had the correct address (which they did) and told me they would send another merchandise credit to me. This they said would arrive between 10 to 15 business days.
On 5/15/08 I called again to say I still had not received the credit. At this I was told it was only mailed out on 5/2/08 and would I please be patient and wait the 10 to 15 business days from this date. I called on 6/2/08 to say I still had not received the credit. This time what I was told blew me away. I think this borders on criminal. The customer service rep told me that the first time I called to say I did not receive the credit that customer service rep could have given me a number which I could have used to redeem merchandise online,in store, or by catalog.
Unfortunately as of 5/31/08 (2 days ago) Sharper Image does not accept merchandise credit any longer. It is obvious they did not send out the credit either time. They continuously strung me along until it became too late to redeem my credit.
The economic consequence is that we are out 323.95 -- so is my husband's mother who gave her son this as a gift. Could we use that stress reducer now! Linda of Havertown, PA May 8, 2008
Linda of Havertown PA (05/08/08)
It is indisputable that ozone gas causes permanent lung tissue damage. I just discovered after using the Ionic Breeze Quadro Silent Air Purifier since the year 2000 (2 of them) - one 2' from my bed - that they give off sometimes very unacceptable amounts of ozone gas. I was recently diagnosed with COPD, a serious lung disease. I will never know for certain if the purifier caused this disease, but certainly no one can deny that ozone gas causes permanent lung damage. I am furious because there was no recall of this product! Also I am health conscious and that is why I purchased this machine 8 years ago when I had NO lung problems.
I was diagnosed with Chronic Obstructive Pulmonary Disease (which is eventually lethal) on March 4, 2008 and in ignorance was still using my Ionic Breeze Purifier 2' from my bed every night for 8 years. 3 weeks after my diagnosis, I was on the internet and saw your article about the Ionic Breeze and it's hazardous emission of ozone - sometimes like a L.A. smog alert. Sheila of Kenosha, WI April 23, 2008
Sheila of Kenosha WI (04/23/08)
My father in law bought the buy one ionic breeze and full price buy the second at half get the third one free. Well he only recieved two of them and was billed in full. Since he is in his eighties, I helped him with this problem. First Sharper Image claimed he did get it, then they said it was on back order. They did refund his credit card to invesitage, but after the credit card company investigated they decided that it was not there problem and put the charge back on his card. We were told that it was the shippers problem and the shipper said it was Sharper Images problem and on and on.
Well needless to say my father in law, who lives on a fixed income, has never gotten his third machine. I will never shop through this company again, and I feel that there handling of the matter was unprofessional and unacceptable. I now hear they are in Chapter 11. This does not surprise me at all. It is only going to be a matter of time. I knew they were in trouble when they began stealing from 80 year olds.
Lorraine of San Jose, CA March 11, 2008
Lorraine of San Jose CA (03/11/08)
I went to use a 360 store credit. At the time that Sharper Image issued the credit, I was told that it was good anytime, at any store. I went to use the credit last weekend, and was informed that I had to purchase goods worth twice the value of the credit in order for them to honor the credit. I have a few problems with this. This redefines the terms under which the credit (360) was issued. The manager told us this is a policy of our bankruptcy. I went online, and found out that this is *not* a bankruptcy policy, but rather is a policy of Sharper Image to get as much money in their coffers as they can prior to Ch 13. They will not refund the face value of the credit, so I am left with 360 useless dollars. What can I do?
Economic damage: I have a worthless 360 credit that Sharper Image will not properly honor. Sandra of Apache Jct, AZ February 22, 2008
Sandra of Apache Jct AZ (02/22/08)
I went to store to use large credit on my account due to a return for which I was issued credit. (I guess I should have asked for a check.) I was told all credits are frozen. If they have merchandise in store and are going bankrupt, I should at least get to buy store merchandise with my credit.
Willie of Millbrook, AL February 22, 2008
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