Simons customer serv. rep said hotwire must fax them the information from the merchant and state that they decline the purchase but, they haven't after 4-5 calls and my problem is if i see that it was decline why they can't call the merchant for the card holder like a real bank would do
I get to clearwater or i lose my job I have no rental nor my money to make other arrangements
Carolyn of Primos, PA June 14, 2008
I received a gift card in 2006 for #100 from my sister. (I misplaced it then found it). I checked the balance, and it was for 75.00. All Malls told me it was valid and able to use. I went to cash out at a store, and it was declined. Called on 3/18/08 and was told they would re-issue me one for 60.00(charge for re-issue is 15).
I called x10 times(I have documentatation to prove it along with emails) and still do not have my card. On May 19th, a male friend called for me and was told, they had my address and phone number incorrect. They corrected it with him on the phone and said it'll arrive in 14days(I was on the phone as well, to hear the conversation).
Today(June 16th 2008), I called because it should've been here, and Janice(sp?) told me that because my call was disconnected on May 19th, they have to re-issue me another one, took all my information again, I confirmed it twice and now it will take another 14days to arrive. I was on the line w/my friend on May 19th - WE WERE NEVER DISCONNECTED!!!(they have used this excuse everytime I call)...is this a scam? Who can I notify to get my card in my hands - it's my money!!!
I still am waiting for my gift card that has never arrived.
Joann of Ipswich, MA April 6, 2008
I bought some of there gift cards in Dec 2006. I gave some to my family and friends,so they could buy whereever they wanted,WHENEVER they wanted.
Well,with these gift cards that was not the case. Simon,stated charging fees after the first 12 months on these cards,and in the end,the cards show no balance when my family member went to use it this month. NOONE SHOULD BUY ANY GIFT CARD THAT CHARGES THIS KIND OF A FEE. I am disabled,but I am going to fight this and take this as high as I can take it. I will spent my own money and time to get this to stop. The bank name that is on these Simon Gift Cards is; U.S. BANK! I would not use any bank that charges those types of fee on gift cards.
Susanne of Mount Tabor, NJ November 24, 2007
I was given a gift card in December of 2006 in the amount of 25. The card had an expirations date of Dec 2007 and was not activiated until 11/24/07. When I activated the card I learned that Simon had charged me maintenance fees of 2.50 per month for the last 10 months which depleted the value of the card. The card now has a zero balance. I called customer service and they told me there was nothing they could do. When I asked how you can charge maintenance on a card that hasn't yet been activitated they told me that was the policy.
I have a gift card that my family member paid 25 cash for plus a processing fee which is now worthless.
Terms of Use Your use of this site constitutes acceptance of the Terms of Use
Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.
Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.
For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice. ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof.
Print This 
Email This
