Spiegel

Mary of Charlottesville, VA November 18, 2009

I ordered some clothes and shoes and received them two weeks later. This was rather late but what's worse is that the quality of the clothes was so cheap and flimsy that I decided to send them back. A month after returning the clothes I called customer service to find out when the money would be refunded to my credit card and the representative said that I'd see the credit on my acct in the next couple days, I did not.

Another month later I called to find out where my refund was and the representative said it would be posting that day. Their policy stated that refunds would be received in 4 to 6 weeks, but I am still awaiting evidence that the refund has been issued to my credit card 8 weeks later. Whether a mistake occurred or something more sinister, I will never order another thing from this company.

Julie of Atlantic Highlands, NJ October 28, 2009

I placed an order for 2 dresses on Sept. 17; one was on backorder. A package arrived within the 3-7 days ship time specified. Only it was for an orange leather vest that I did not order. So I packed it up, shipped it back, and now more than a month later, I can't get a straight answer on 1) when I will receive an exchange or a refund, 2) what day they received the vest back or confirmation that they did (I get different answers depending upon to whom I phone), and 3) whether or not I can cancel both dresses since I will not need them or want them in the 6-8 weeks that I am told to wait every time I call. I also cannot use the 'order status' feature on their website even though I have the correct customer number and invoice number. Never, ever again will I order from this company. I am also considering getting my credit card company involved to dispute the entire charge, since I now have NOTHING and they have my .

Deborah of Clayton, CA September 29, 2009

Takes several months to process credits- have asked for hard copies/paper trail of refund/exchanges that they claimed to have processed. I am certain that I am not receiving appropriate credit, (forced to accept gift card). Promises to send documentation never materialize. Newport News and Speigel owned by same company- Customer service reps say they are in transition- Horrible experience.

Dealing with CS is like talking into black hole. Why can't they provide documentation of the credits back to card, etc. They don't want anyone scrutinizing their accounting! I am certain I have not been credited with proper amount. With sale prices, etc. how do you know and they won't provide accounting?

Laura of University Place, WA September 22, 2009

I made two separate purchases from Spiegel in a short span of time. In the first order I purchased 2 skirts, in the second order I purchased one more skirt and a pair of pants. When I received the second order I decided I didn't like either of the items, and I returned them along with one of the skirts from the first order. I returned them about three weeks ago, they hadn't sent the return label with the first order, so I had to wait for them to send it.

When I received it I just sent all three items back in the same package in effort to save time and money. I dropped it off at the post office on my way to work about a month ago, I was in a hurry and neglected to get a confirmation number, and was taken care of by the only guy in the entire USPS that does not try to sell you everything under the sun, but, I neglected to get it, so that's my fault. I think, however, since I used the label that they sent me pre-addressed, that is safe to say it was addressed correctly. I also think it is fair to assume that Five weeks later, they have received it, and likely returned it to inventory.

I, however, have not received a single cent in return. I have called and been brushed off, being told to call back another time, after waiting for 15 minutes to speak even to that person. I have sent emails, which I do not receive responses to. I do continue to receive their ads in my email no matter how many times I ask to be taken off of their many lists. They have about 100 dollars of my money that I want back. The one skirt that I did keep, it was long and red, I wore it about 4 times. I washed it according to the instructions. It is not so long anymore, and not so red. It looks old and worn after just a few wearings and washings, it's horrible. I would send it back, but I know that I am just sending it into a void with the others. It's clear that I'm not getting my money back at this point. Never purchasing from Spiegel again is an obvious result of my experience, but it does not replace my time or money. Hopefully this can save others from the same experience that I have had. Never shop with Spiegel, and beware, they sell on Amazon as well, how I don't know, but they do.

AM of Austin, TX September 15, 2009

Here are the facts...On 6/8/09 I ordered 3 dresses. On 7/3/09, they received my return package containing 2 dresses. On 8/5/09, by e-mail they said the refund would take 4-6 weeks. On 8/7/09, by e-mail they said the refund would take at least 6 weeks. On 8/25/09, by e-mail they promised me a manual refund. On 8/31/09, by e-mail I requested the manual refund. On 8/31/09, by e-mail they lied and said they got my package on 7/28/09 and it would take 6 weeks for the refund.

On 9/1/09, by phone they said the refund would take 3 days. On 9/4/09, by e-mail they lied and told me they didn't receive the return within 30 days so they offered me a gift certificate. On 9/4/09, by phone they acknowledged the mistake and said they'd give me a refund within 5 days. When I asked to talk to someone else, I was then transferred to a different person who tells me the refund will take 7-10 days. On 9/15/09 1:00pm I spoke to Melissa (Badge 72955). Now she tells me that it doesn't show that the Spiegel credit was devalued so I could get a refund. When I gave her the date, name, and badge number of the person who said she did that, then she asked me to hold for more than two minutes. Now she comes back and tells me it's showing a credit to my credit card.

Unfortunately, it hasn't reached my account, so I ask to speak to the Account Manager that told Nancy on 9/4/09 that I would get the credit within 5 days. She told me to hold again for more than two minutes. Finally, Michelle (Badge 71707) comes on the line and tells me that I will see the credit within 7-10 business days. When I asked her to send me that in writing via e-mail that I would receive a credit to my credit card within 7-10 days, she said when it's processed you'll get an e-mail telling you it will be 7-10 days.

I GIVE UP! I cannot believe they get away with this. It's obviously intentional judging by all the other complaints about the same darn thing! They've basically stolen 151 of my money as far as I'm concerned and I have lost any hope of getting it back. Unfortunately, it seems that there is nothing I can do. I'm sick of sending e-mails that are ignored and talking with people who lie - promising over and over that "I will get my refund in 3 days" or "5 days" or "7-10 days" or "6-8 weeks". All lies lies lies!

Pamela of Philadelphia , PA September 10, 2009

On 08/09/2009 I order a white linen dress for my upcoming wedding on 08/26/09, my now husband paid for the dress with his cc. I needed the dress at least 3 days before the wedding for alteration, need less to say the dress didn't arrive until 08/25/2009 which was too late. During the time I awaited the dress my husband and I called daily and inquired about the status, we were not given a tracking number only rude CSR's who at times seem to be working out of their homes ( because of the echoing and background nosies).

The dress was returned on 08/27/09 before we left for our honeymoon, a called was place on 09/10/2009 to track the process, it was confirmed that the dress was recv'd in the "warehouse" (whatever that is) and I was told after being hung up on serveral occasions that since I am only the wife I can not call about the status of the order, but this is the funny part I called and placed the order with my husbands cc.

Finally I was told to expect a refund on 10/02/2009. So now we wait, I have shopped with Speigel years ago and never recall the unprofessionalism that I have recently expericened. WE WILL NEVER SHOP SPEIGEL EVEN IF THEY ARE GIVING IT AWAY FOR FREE!

Linda of Ladson, SC September 5, 2009

June 23, 2009 I place and order and I have proof of that date to be shipped to me in 3 days express shipping, cost 10.00 plus 21.99 regular shipping. I received the order after three days. I order eight items total cost 264.88, and they took from my credit card 274.88 on June 24, 2009.I looked over the items to notice that the majority of the items I didn't like.

So I packed them up and drop them off at UPS on Monday July 6, 2009 3:19pm and I have a receipt of the drop off. For as my proof of delivery Spiegel received it July 8, 2009 at 5:43am signed by TAZWELL location dock. My first call to Spiegel was 13 July 2009 and it was told to me that it has not reached the process area located in the warehouse.. I politely said ok and when do you think it will get there she replied in 6wks. So I said thank you.

Called back August 7, and she told me that I would be credit 240.94 in seven days and I asked her will it be put back on my credit card and she said yes although that total didn't sound right. In seven days 14 August 2009 It was not put back on my credit card. 20 August 2009 I spoke to a man this time and I explain to him what was going on and he said he will do a referral and try to get this done and send me and email so I gave him my email address but I received no email.

25 August 2009 I spoke with a Mitchelle and she just came out and told me I will not receive it till two billing cycles.I ask her what is going on this is not right I would like to speak to a supervisor and she stated that no supervisor was there and I will receive a call within 2-3 business days I told her I do not have and account with them for them to do this. I got the call with her telling me that it take 6 wks for my return but they had the items in there possession 8 July 2009 and by that time it was 5wks and 5days this was a voicemail she had left.

So I called again and it was told to me that I would get my credit on 11 September 2009 so I told her what or you all trying to do get interest or what and that I will be calling my bank about the issue. Then I received this email with them telling me that they are going to give me a credit in the store I do not want anything out of there store I want my money back on my credit card. I needed that money back on my credit card to pay my electric bill.

Rachel of Limestone , TN August 22, 2009

I ordered a swim suit 8/5/09. I was leaving for the beach that Sun. so I opted for express shipping. The CSR that I spoke w/ assured me it was not on back order and I would recieve it by Fri. Needless to say I did not. I called and the CSR I spoke to then told me I should recieve it by Sat. Sat. came and went w/ no shipment.

Sun. I called the CSR I spoke w/ was very rude, as was everyone I spoke with, and told me the suit had been on back order and was shipped regular mail. I was leaving that evening and had to go buy another suit wich is hard for me because I have a long to torso. At any rate I called to see about getting a refund. The account specialist I talked to told me I would recieve a refund in 7 to 10 business days, and when I returned from vacation just send the suit back.

I never recieved a refund so I called to inquire about it 8/22/09. I eventually spoke w/ the account specialist Leann. She was very rude. Speaking over me,and not listening. She hung up on me three times. She told me I had to send the product back before I could recieve a refund. I understood that, but since the other rep. had told me something different I asked for the previous reps. name and empl. ID #. She first told me she didn't have the info.

After I told her I worked as a CSR in college and I knew she had access to that info she told me she couldn't give it to me and hung up on me again. I called and decided to record her unprofessional attitude. I informed her I was going to record the call for my protection, and she said she had to end the call and hung up on me again.

This is the most unproffessional company I have ever dealt with. I will never order anything else from spiegel or Newport News, and will advise my friends and family of my experience. My husband's cousin is Married to A. Spiegel and I will be informing him of the situation as well.

Renee of Irving, TX August 18, 2009

I ordered a swimsuit from Spiegel catalog on 6/21, and was charged for it that day. It did not fit and I returned it the day I received it, 6/26. The UPS tracking shows it was received at Spiegel on 7/1 and today is 8/18 and they are still telling me it will be a week or 2 before I am credited for it. THIS IS TOTALLY UNACCEPTABLE! I have called numerous times and that is always the answer - a week or 2.

Today I asked to speak to a supervisor and a woman named LeAnne who claimed to be management proceeded to talk over me the entire time I was explaining and just kept saying that their company policy is 6-8 weeks on a return, even though their website states 30 days to process a return. In addition, she could not have been more rude and when I asked to speak to HER supervisor, she advised me she doesn't have one. She gave me the mailing address for the CEO and I would suggest everyone who is complaining on this website send a letter to this woman, although I doubt you will get a response since they don't even respond to the online customer service forms which I have sent twice.

At any rate, the CEO is Geralynn Madonna 5000 Cityline Rd Hampton, VA 23661. The refund situation is bad enough, but the rudeness of their customer service agents is beyond belief. I work for a catalog/online company myself and we would be fired if we treated customers like this and if our refund process took 2 months, we would have no customers.

Hopefully people will stop shopping at Spiegel as well as I know I will! They have had the use of my 61.44 since 6/21 so now 2 months and I could have used those funds to purchase a different bathing suit if they had been available to me.

Barbara of Albuquerque, NM August 12, 2009

I ordered an item from Spiegal catalog online 05/27/09, received it 06/11/09, returned it 6/21/09 (wrong color and poor fit), was able to verify that the order had been processed 07/28/09 after 4 attempts to contact customer service, then was informed it would take an additional 2 weeks before a credit might be made to my account. August 11, 2009, 2 months after returning item, my charge account has still not been credited.

If I was to pay a credit card bill late, I would certainly be charged a late fee. If Spiegel can orchestrate the charging of an account the moment a shipment leaves its store, it is certainly capable of reversing the charges when that merchandise re-enters. I'd like to know where my credit is and why I should not be due a late fee from Spiegel. I've never experienced a catalog company quite like this before and will certainly never subject myself to the Spiegel experience again. I'm spreading the word to all I know.

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