Target Online

Kristy of Maple NC (04/16/09)
I ordered a necklace online in February to be sent by the beginning of March for a birthday gift to a family member. They never received it and I cancelled my order and requested a gift card be sent in place to the gift receipient. She still has not received it and no one is contacting me to let me know what is going on with the refund.

I am out 60 for an item that Target refuses to accect responsibility or even take care of the situation. I paid for goods and never received them after a month! It has been almost 2 months now and nothing!

Rhonda of San Diego, CA April 11, 2009

Rhonda of San Diego CA (04/11/09)
I got better and faster service from the old mail order catalogs. Ordered furniture a few years ago which was supposed to be here in one week. It took several phone calls and more than 6 weeks to get it. Parts were missing when it arrived. Ordered a handbag this time, thought I would give them one more try. Placed order on 4/5/09. Item listed as ships in 24 hrs and I got 3-5 day postage. My receipt said I would receive order by 4/10. Target notified UPS of the shipment on 4/6.

On 4/9 I contact target, they said the package was given to UPS but UPS must not have scanned it. Contacted who said Target never gave them the package. On 4/10 received origin scan notice from UPS (target actually gave UPS the package on 4/10). I still don't have the package. Will never shop Target online again.

Teresa of Ridge, NY April 7, 2009

Teresa of Ridge NY (04/07/09)
Target advertised an item online for an original list price of 349 which was the same price as advertised in the store, however, it was indicated online that the item was on sale for 299. Their website indicated that I could purchase the item online and save 15% on online orders over 125. Their website did not indicate that the sale price of 299 was only for online purchases.

In fact, their website gave me the choice of either adding the item to my cart or checking the nearest Target store to see if the item was in stock. Since their website indicated it was in stock at my local Target I went there that same day but when I arrived there to purchase the item I was told that the item was not on sale and that their website and store operate differently and they do not honor prices from the website. I went to the front of the store and pulled up their website and asked where that was indicated and although they agreed it was not indicated on the website, they still refused to do anything about it. As far as I'm concered this is false advertising when a retailer refuses to honor a price.

No where on their website does it say that the prices online may differ from prices in the store. I've also filed a complaint with the Federal Trade Commission in the hopes that Target will at least have to change their advertising practices. Given the size of the Target Corporation, I fear nothing will come from this and Target itself couldn't care less if they have several hundred complaints against them because they still have millions of shoppers. Its unfortunate, but true.

Sue of Cleves, OH February 3, 2009

Sue of Cleves OH (02/03/09)
Three times I ordered a bassett dresser on-line through Target and three times it was delivered damaged and was sent back. It was very frustrating because I really wanted the dresser. I think I'm going to give up since there are no guarantee's I'll get one in satisfactory condition!

Tamara of Dublin, CA February 1, 2009

Tamara of Dublin CA (02/01/09)
I ordered product and paid for it on 12/8/08, was told it would be delivered between 1/5-1/8/09, then I was told by 1/20/09, then I was told by 1/28/09. Now in my latest conversation I'm told 2/3/09. The only excuse I've been told is that they errored and forgot to send it out - huh? It's been almost 2 months, I've paid for the product - I should have it by now!

David of Ellston, IA January 19, 2009

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