Target Online

Allen of Broughton, IL December 29, 2008

Allen of Broughton IL (12/29/08)
I purchased a Latte Communications 8GB MP3 Player - Ice (LP-ICE8GBSLV) for 106 incl shipping via Target's online order system on Dec 18th 2008. According to their website any purchase by Dec 18 would be delivered by Dec 25. I received a UPS tracking number from Target telling me the item had been shipped on Dec22 - not within the 2 day shipping promise made on the website. I monitored the tracking number via the UPS website over the next several days - each time UPS tracking indicated they had not received the package for delivery while the Target website showed the item had shipped. Finally, on Dec 29, I called Target and learned that the item had never been placed in UPS hands for delivery and Target could not tell me when or if it ever would be delivered since the item was no longer available!!!

I demanded a refund and Target said they complied - so far my credit card company does not show the refund - maybe tomorrow? My advice is to steer clear of Target's online system - they lie.

Bradley of Charlotte, NC December 29, 2008

Bradley of Charlotte NC (12/29/08)
We odered a bedroom suite from Target.com ( 3100). Upon delivery, all paperwork showed we ordered a king size package, and a queen size bed was shipped to the delievry company. I contacted target that day, where, I was told several days later, that a replacement would be shipped between Dec 8-17th.

As of my call to them on Dec 22- and being on hold for 1 hr, I have yet to hear back from them, and have had NO, absolutely, NO contact from them on my order #. They have not met up with any argreements they have made with me. I expressed my time commitments that i have had to do because of them ( time on phone- time away from work for the delivery) and also the fact i purchased a mattress the day before the set was delivered, just for this KING size bed. Right now- still no word from Target.com.

Sl of San Diego, CA December 23, 2008

Sl of San Diego CA (12/23/08)
I ordered a (FLY Fusion Pentop Computer) from target [online] on Black Friday for a deal of 29.99. First, I was hoping the order would get delivered within a week. But the order confirmation mail said that the product will be delivered during after-Christmas. They could have mentioned that on the product website, before an order is placed! Second, they sent me the wrong order number and I could never track my order online. Third, after more than 3 weeks they wrote up an email that the order cannot be fulfilled because they do not have any source for the item.

WHY do they have it still on the website then as an in-stock item? I have send them several emails but have received no response. What is the point in making folks stay up for their online sales on Black Friday, when they cannot follow up on them and not offer any alternatives!

Heena of Bothell, WA December 22, 2008

Heena of Bothell WA (12/22/08)
I had ordered 8 Christmas presents online at Target [online]. Part of the shipment arrived and the other half was in transit. When I checked the UPS site to see when the package would be delivered, it would be after I have left town for Christmas. I called UPS to see if the package can be re-routed but was informed that Target would need to do that.

When I called Target, both the customer Service rep and her supervisor told me it wasn't their problem and it's too bad the delivery was late. They were extremely rude when I tried to check if I could return the package since it was going to be late. Once again I was told it wasn't their problem.

My Christmas presents will not arrive in time for the holidays and the rudeness was unnecessary.

Karin of Rockville Centre, NY December 18, 2008

Karin of Rockville Centre NY (12/18/08)
I have been using their Visa credit card for years. I arranged for a payment to be made through their website at a future time. The payment was arranged. Target failed to process the payment and charged late fees and finance fees. I have never been late and never carried a balance. I tried to explain to multiple individuals that it was Target.com that failed to procees the payment, and I had no control over the matter, and they refused to listed. I canceled the account. Not worth having their card.

40.00 finance charge not waived.

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