Target - Pricing Disputes

Rose of Southampton, NJ November 11, 2009

I have been to 3 different Targets in the last 2 months and been disgusted with each. Why I kept going back, I don't know. At one, I walked in with a list of 10 items and left with 2! They either didn't carry the other products or the shelves were empty. The last occasion was on Saturday, 11/7/09. I bought a Black and Decker convection toaster oven. List price 60.99. A sign on the shelf said it was on sale for roughly 39.99. On Sunday, I checked the sales slip and discovered I was charged full price. Because the store is a 30-minute drive away, I wanted to double-check that the item had indeed been on sale. On Monday I called (figuring I would get nowhere on a Sunday) and was told I was out of luck. The sale was good only through Saturday and there was no way they could check the price from two days earliers. I drove back immediately and got a refund. That same day I had bought a floor lamp. I just opened the box to put it together and found I am missing a piece for the lampshade. I called customer service -- AND GOT A RECORDING! I was told to leave my name and phone umber and a message and the woman would get back to me (apparently, this company has only one person in customer service). Needless to say I have not received a callback. What is going on? A recorded message for customer service. No more Target for me -- not even online.

E. of mount vernon, NY November 9, 2009

I shopped in Target this morning as I normally do. I spend anywhere between 50-150 weekly in this store. I have never personally encountered any problems in this store but did witness an employee was rude to another customer sometime ago. Today I picked up a microplush blanket which had a sign that stated it was on sale. I was later informed by the cashier that the blanket was not ringing up the sale price. I returned to the aisle with the store clerk to check sale sign. It turned out that the sign was in the wrong location and it also said microfleece instead of microplush blanket. Anyway, I asked if the store would honor the price since the sign was in the wrong location.

The clerk replied they probably would not but would check with manager Z. Everyone was polite up until I met the manager. The manager was informed of the problem prior to approaching me since she was in the back room. I was surprised that this female was the manager because earlier during my shopping experience, I was approaching the front of the store and could hear someone speaking so loudly. I was in the children's dept. which is the middle point of the store, so I was a good distance from the front of the store.

It turned out to be the manager casually speaking to her colleagues about nothing related to store business and in such a loud tone. Now manager Z informed me that "You need to LEARN HOW TO READ the signs. It says microfleece not microplush. We won't honor it. It is EMBARASSING for you when you get to the cash register and you're told that it's not the right price. Read the signs" Now my complaint is not the fact that the price was not honored. My complaint is the way I was spoken to. I have never been disrespected by an employee in a store. I didn't feel embarassed until I was spoken to by this manager. I now have decided that I will not enter this store again. There are too many options out there.

christi of lake mary, FL October 29, 2009

I spent two hours looking for itmes that I needed for my newborn and myself because I was going to go back to work after having my baby. There was a display that was marked 9.98 for all merona cardigans originally priced 19.99. I got a black, green, brown, and white one. When I went to the register to check out, I was told that the brown one was the only one on sale. The girl at the register asked the person on the floor to double check the price and she said that it looked like all the merona cardigans on the display were to be marked as 9.98.

So the girl at the register called to get permission for the override. The guy she was talking to said that it was only the brown cardigan that was on sale. Because I did not get any resolve, I told the girl at the register that I was not going to be purchasing any of the items at all and walked away from my basket. I understand that these are hard economic times but the consumer is the one paying the price on this one. I will no longer shop at Target because this is the 2nd time this has happened in the past few months and it seems that this is false advertising on the sales floor. If it were in the newspaper as on sale they would have to honor the sale price. I guess they dont if it is in the store.

Dan of Shady Shores, TX October 12, 2009

Drove all the way to target to get 14 oz spaghetti sauce since I am single and need the smaller size. The price for the 14 oz was exacting the same price as the 26 oz size. When I asked the clerks about it, they said they had nothing to do with the pricing.

Ram of Wayne, NJ September 27, 2009

I went on vacation and I saw a deal on target where duracell rechargeable batteries were on clearance. I asked my roommate to buy them since I could not reach to store when I was on vacation. When I got back, I saw that the batteries were made in China. I went to the store to exchange them for made in Japan batteries, but by that time the clearance period was over and they said they cannot exchange it unless I paid the price difference. The originally purchased item is still intact and unopened and they should be letting me exchange it without charging me the difference between the clearance price and the full price.

Barbara of Vail, AZ September 14, 2009

9/7/09 I purchased an IPOD Touch in the amount of 229.00 and on 9/9/09 Apple had a press release stating the new price of 199.99. I called this Target store and was told that I could not get a price adjustment until the new prices were posted in the store. Today 9/14/09 the new prices are posted but Target refuses to either let me return the product for a full refund nor give me a price adjustment. I feel this is an unfair practice.

matt of henderson, KY September 12, 2009

the new pearl jam cd backspacer was on the shelf there were about 20 or so and they had a sign saying it was on sale for 9.99, and when we got to the cash register to pay for it, it rang up that it wasn't for sale yet till 9-20-09, and it was 9-11-09, the manager john was very rude about the whole thing acting like it was our fault, and refused to sell us the cd, even though there were a lot of them on the shelves, priced ready to sell.

Mary of Oldsmar, FL September 1, 2009

Sunday sale ad states Ground beef 1.49 a pound. I went Monday eve and they were out but yet over the slot where the ground beef was suppose to be there was a sign for the next expensive ground chuck for 2.69 a pound reg price was 3.49. Now I didn't come to pay 2.69 a pound I came to pay 1.49 a pound. They said I could get some when there truck came in on Wed - it's Monday night. Wonder how many people they suckered tonight with this ruse.

Cathy of Morris, IL August 20, 2009

I purchased an item from TARGET in JOLIET last week it was marked 11.88 with a pink clearance sticker but rang up as 17.48. I didn't catch this until after I got home. I called them and explained, they told me to bring in the wrapper and the receipt. Which I did thinking I would be receiving the difference back. Well, that is NOT what happened. They told me I would NOT be getting the 6.00 difference back that the ticket had been put there by a price ticket switcher and that was not the correct price for that item and offered to get security who would also tell me there would be no refund issued.

Why wouldn't they offer to call management? The sticker was not mutilated in anyway, it did not look like it had been removed from 1 item and placed on this item. Which didn't matter anyway as she never looked at the pink sticker she just scanned in the code and the computer came up with the price I was charged. Which of course, I already knew that would happen, it already happened when I checked out.

So I think she was accusing me of switching price stickers when in fact I think they are doing this on purpose to get people to purchase items they normally wouldn't and most people wouldn't even have caught this and tried to get the refund from it. 6.00 overcharged never refunded.

James of Palmyra , NJ August 9, 2009

Is it normal practice for Target to charge tax on gift cards? By doing this, it seems it would be double taxation since the consumer that spends the gift card will be paying tax with the gift purchase. Please clarify.

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