Target - Pricing Disputes

Ruqayyah of Brooklyn NY (02/17/09)
I was told that the camcorder that I was purchasing from the store was either not available online or that it would cost more if purchased online (because the sale was in store and when I returned home the camcorder was still in my shopping cart (target online) at a discounted price of 40.00 less. I called and asked for a credit so that I may purchase an item which I was told was not available in the store and I was told that I could not. I could not return the camcorder because I used it once. No refund, no credit.

I payed 40.00 plus NYS tax more for the item.

Kim of Chicago, IL February 16, 2009

Kim of Chicago IL (02/16/09)
Three Go International tops I wanted were finally marked down to 30% off. Or so I thought. When I went to get rung up, the less-than-friendly cashier charged me full price for two of them and told me that they only mark down certain sizes. I asked to speak with a manager and she refused to listen to me. I went to Guest Services and dealt with Krystal, who was equally rude and unwilling to hear my side of the story. She treated me like a liar when I insisted that there was a sign indicating that the items were all 30% off. She reiterated the fact that Target only marks down clothing of certain sizes and colors, depending on how well something sells.

I have never heard of this ridiculous policy before. All the others stores I've went to mark down a certain item in all sizes and colors. I called the shift manager to complain about Krystal's lack of customer service, and was given the same treatment. She so impolitely repeated that it was corporate policy and they didn't make the rules. Well, to me, it is discrimination. Any woman of any body type can be discriminated against by Target, according to whatever whims they have to mark down the merchandise.

I have been a Target shopper for years, but in the past few years, especially at this Chicago South Loop store, I've received very bad customer service. I am no longer giving them my business. In an economy where money is tight, team members shouldn't display such negative attitudes and companies shouldn't have such ridiculous policies, as the consumer can easily go somewhere else where they are treated better. I was a big fan of the GO International lines at Target and was looking forward to the Alexander McQueen line in March, but they have permanently lost my business.

Lori of Liberty, MO February 15, 2009

Lori of Liberty MO (02/15/09)
Was shopping in the bedding dept and came across a 75% clearence. At the end of the shelf was a 50% clearence. All the blankets were under the 75% off sign and most were mark accordingly, however, the one I wanted was not. When I asked the manager why it was not she simply said it must have gotten moved from the 50% off spot. After looking at some of the other blankets, I noticed than alot more were only 50% off and some 75% off. Some of the exact same items were marked both 50% off and 75% off.

Again when I brought this to the attention of the manager, she simply said they must have got moved to the wrong spot. I told her I would purchase the blanket if she would mark it 75% off as were the rest (it was the only one in purle which I wanted that color) and she refused. The difference would have only been 9.00 and for that she lost a cutomer for life. The rudeness and unwillingness to honor the price of the sign that these items were under has sworn me off from ever shopping or dealing with this type of business.

The most upsetting thing about it was after telling me she would not honor the sign price, she left the blanket and the others that were mismarked under the 75% off sign. This to me is false advertising and tricks unsuspecting customers. There are many other honest competitors out there who want and value my business and who will match Target's sale add prices. I do not need to spend my hard earned dollars at Target when I can get the same products, if not better somewhere else and with better customer service.

Debbie of Chalfont, PA February 3, 2009

Debbie of Chalfont PA (02/03/09)
Britax car seat mis-pricing of 11/16/08. I believe Target may be guilty of bait and switch tactics. I ordered additional products which I never would have ordered if not ordering the car seats. By the time I got the fourth email notifying me that there was an error and they would not be honoring the price, I had received my additional items.

Additionally, they did not respond with an appropriate contact person whom I could contact regarding this situation. I did not use the 25 e-certificate they offered as I am no longer a Target customer.

Katie of Pleasant Prairie, WI February 2, 2009

Katie of Pleasant Prairie WI (02/02/09)
I know a lot of people have issues with the return policy, but this isn't even a return - THEY charged me for something I didn't buy! This is not the first time something has been double scanned. No biggie, I understand mistakes happen and I DO NOT have an issue with the mistake, but they are now telling me that the only resolution would be to file a dispute on the credit card charge with my bank. It was a two hundred dollar purchase and I was only overcharged by 5 dollars. And here is the most frustrating part - I CANNOT escalate the call or even have it transferred anywhere but INDIA! I think the language barrier may be part of the problem.

I had this same thing happen about a month ago but with a perfect outcome - I purchased a hoodie while traveling, and when I got home (about 50 miles away from the Target), I realized they charged me for two. No problems then, I called, the girl credited my card over the phone (with receipt info), and mailed me the return receipt. Now they are saying OVER FIVE DOLLARS, you must submit a dispute with your bank. WHAT? My bank would laugh at me and tell me to call Target.

I also would like to add that this has taken up about 2 hours of my time and I had to call back three times because the people just hang up when they get sick of me. I'm not swearing at anyone I just keep saying this is not getting anywhere, how can we escalate this call to someone who can help? Then CLICK. So the girls at the store were the first issue, Jacki hung up on me and Ashley the manager wouldn't pick up the phone when I called back and then I called again and asked for the manager she must have thought I was someone else because she took the call and then said I'm sorry you are confused, after I told her I know they could do a return and credit me because this had previously happened. Then the India thing just had me in tears because I cannot even believe how ridiculous this has gotten and it is so frustrating to not be able to speak with a rep in the US.

Overcharged by 5.19 plus 5.5% sales tax, but the biggest issue is just the stress and anger over what should have been a simple apology from them we are sorry we overcharged you, done but no I have spent hours on this to no avail. I can live without the 5 bucks, I am just so mad that over the years I have spent so much money in that store and this is how I am treated.

Anna of Blacklick, OH January 23, 2009

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