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Target Stores |
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Target's spiteful returns and exchanges policy, in particular, is making it the target of some pretty heated rhetoric from its former customers. A few of the more recent complaints ... Brien of Huntington Beach, CA July 1, 2009 I am retired and participate in many tennis matches and other recreational activities with my children and grand children during the week. Living in Southern California, it is important to protect your skin with sunscreen. We purchased your SPF 50 kids sunscreen continuous spray. When we gathered our laundry we quickly noticed that around the neck and sleeve areas of all my tennis shirts there was a bright yellow green stain. My wife immediately suggested that it had to be the sunscreen. I had on a white tennis shirt and sprayed my arms at the sleeves. Sure enough, this product immediately turns white material bright yellowish green. The real concern is that even with Clorox Bleach the stains remain. This product ruined several of my good tennis shirts. I haven't heard from my kids yet but I am sure that they will have the same experience. Please perform an experiment yourself with your 6 Fl oz SPF50 kids sunscreen and then respond to me. If there is a cleaning product that will remove this stain please let me know. Otherwise, please let me know what Target's position is on this condition. Charles of Arlington, VA June 20, 2009 Breyers ice cream advertised 2.50 per 1 1/2 qt on sale for week of 6/14/09. Buy 5 (out of a group of products) & get a 5.00 gift card. I called every day & the product was not in stock. No rain checks! Tried web site to complain, but could not find it. They don't make it easy. Conrad of DAVIE, FL May 27, 2009 We purchased 4 outdoor stack chairs. The plastic leg/"feet" inserts at the bottom of each leg is worn down to quickly - all the way to the metal of the legs. We spoke on phone with what is supposed to be Courtyard Creations. I asked how I could obtain the plastic inserts where chair leg touches the ground. They told me to email my request and photos to [website], which we did. It has been weeks now - with no acknowledgement of my email, phone or U.S. mail. If the plastic leg bottom inserts/protectors are not replace soon, the chair will be damaged. Nancy of Berkeley, CA May 12, 2009 We purchased some shelving and drawers through Target.com. The product arrived with extremely strong toxic fumes and odors. I called Target who told us we had to deal directly with Foremost, the manufacturer. When I called Foremost to find out what was in the shelving I was told by George that the product does not meet current standards as they have 18 mos to get rid of inventory after new standards were passed. We aired out the shelves in the garage for one month before bringing them in the house and assembling them. Within 24 hours of having them in the house in the closet I became ill and we moved them back into the garage. We read online that painting over the particle board to seal in the toxic chemicals could help so we tried that, but it didn't work. After another month we brought in one shelf and I was sick again within hours. I was in contact with Foremost throughout all of this. They insist that we violated our warranty (which we don't have one!) by painting the units and will not refund our money. The odor and fumes are unbearable. We are certain they don't meet any standards, old or new We are reporting Foremost and this product to the EPA and Better Business Bureau. We want our money back! When exposed to shelving: burning nose, throat, eyes, popping ears, nausea, confusion, agitated, upper arm numbness. Chris of Hartsville, SC May 13, 2009 Glass top patio table shattered into millions of tiny pieces. Glass went everywhere. Had the table about 2 years so not covered under warranty. Had to replace table since not covered under warranty. Still finding bits of glass on the deck and in the yard Frank of Cooperburg, PA May 17, 2009 Target, in their infinite wisdom advertised their Alexander patio furniture on sale between 5/3-5/9. I went to the store on 5/6 and they had the chairs in stock, the round table but not the rectangular table. I was told that the truck would be in on Friday 5/8 with more tables. I proceeded to purchase the 6 chairs and loaded them up and took them home. Friday I called and no table. I called again on Saturday,,no table. I called every day for almost 2 weeks,,no table. I called EVERY Target store within a 50 mile radius,,no tables ! How can you advertise items for sale and never have any to sell? I called and inquired about this and was told the sales flyer's are made up months in advance and they do not know if the items will be in stock when they make up the flyer's . I told them that should give you plenty of time to order what you are advertising.. Anyway, I asked for an ETA,,nothing. I asked that they find it in another store and have it shipped to this store,,would not do it. Asked if they could trigger an inventory replenishment and was told that they can not do that either. Seems they can not do much of anythinig. I have 4 side chairs and 2 rockers that cost me over 300.00 plus the time I spent assembling them... I am taking them back to the store and plan on causing a scene. If you would like to be entertained, go to the Q-Town PA store and watch an irate customer throw 6 chairs over the customer service desk... Never again ! I am out almost 400.00. Target will feel my pain for making me waste all of my time on this fiasco. Ashley of Seattle, WA May 15, 2009 I am livid after getting off the phone with Target's credit card division. I've been a customer since 2002; have been in good standing for years; and am being hit with almost 120 in fees after a mistake that originated from their transition from phone payments to online payments. For years I have paid over the phone, until they switched a few months ago to an all online system, unless the customer is willing to pay a small fee. This isn't unusual for cc companies and so I got with the program and started paying online. In April my husband and I finally switched to one checking account - his - and I needed to shut down my old account. Target's system would not let me delete my old information (at least from what I could tell), so I put in the new account information next to my old one. And, made a payment. By the time I got the notification letter that the payment did not go through (it bounced out of the old account), Target had racked up three 39 fees onto my account. I called to sort it out, fully expecting to pay off what I originally owed, but hoping Target would waive the fees as well. They did not. They blamed me for the entire thing, and only after 45 minutes (and three customer service reps) could I get even one fee waived. Hey - I acknowledge things happen in life, and this is a classic "he said she said" situation with me saying I did my best to get it in the right account and Target saying that I attributed it to the wrong acount....but, 79 worth of fees on a original balance of 75 seems ridiculous! I offered to pay the bounced check fee of 39 and the 2 finance charge that accumalated, but they insist that I owe it all. Am I just getting screwed here? It seems Target is winning it all - not only do they not have to pay for phone customer service agents (by making us all move to online payments) but they are collecting outrageous fees in the process. Ralph of Flagstaff , AZ May 8, 2009 We purchased an outdoor glass table, today with no warning or reason it shattered all over- there are shards and slivers of glass all over our patio we have 3 dogs and now can not let them outside until we clean this up . We have photos of the mess it made April of Whittier, CA April 3, 2009
So i took back the extra unopened (seal was still unbroken on the outside and inside) can of Isomil to see about doing an even exchange. Both the Isomil and the advanced are the same price. I didnt have the reciept but was told they could look up my reciept using my debit card. I told them i just wanted to exchange it for the advance. What i also told them is that when i purhcased the can i had used my rebate check for 5.00. On these checks it clearly tells the retailer to endorse and deposit the check just as they do other customer checks and they will be paid the 5.00. Any other use constitutes fraud. They customer return desk then told me they wont let me even exchange the item and that i was going to have to pay the full price for my new can of formula. They would issue me back only 15.00. Now i understand they cant give me the full amount after all i did use a rebate check but basically all i wanted to do was even exchange the product for the formula i was told to use. So i had to pay reg price of 21.45 for my new formula and basically Target got to keep 5.00 from a similac rebate check. All i wanted was to exchange for the same Similac brand name, same price just the advance formula. Nancy of Brooklet, GA March 31, 2009
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