Target Stores

Target Stores • Returns • Pricing disputes • Customer service • Target Online • Security measures • Portrait studio • Target defenders --- • Target Misses Price Target, Backs Out of Sale • Ruling Against Target May Open Other Web Sites to the Blind • Target Bans the Salvation Army • Customers React to Salvation Army Ban

Their stores are big and bright and somehow more "upscale" than Wal-Mart or Kmart. But behind that chipper-looking exterior lurks a company that can be downright mean-spirited when its customers run into even the slightest problem.

Target's spiteful returns and exchanges policy, in particular, is making it the target of some pretty heated rhetoric from its former customers.

A few of the more recent complaints ...

Rick of Hidden Valley Lake, CA (06/28/06)
I ordered a five piece table set from Target.com. The item took two weeks to arrive from Chicago and it was discovered that the table top had been cracked in the shipment. I refused the shipment.

The order was replaced and took another two weeks to arrive. The item arrived today and the original (broken) table top had been sent all the way back to Chicago, only to be repackaged and sent back to me in California. It was the same broken table top. A full refund is still pending.

Laura of San Francisco, CA June 18, 2006

Laura of San Francisco, CA (06/18/06)
I purchased 5 items (weighing about 1 ounceeach) online for 11.99.  After I completed my transaction, a 34.95 shipping fee was added!  How can this be possible?  Plus tax was added to this shipping fee.

I contacted customer service, and was told to just refuse delivery.  This is not right. 

Diane of Bouynton Beach, FL March 22, 2006

Diane of Boynton Beach FL (03/22/06)
Everytime I use Target for my photo needs, I have a problem. It is supposed to be one hour prints when you go online throug Yahoo. It is NEVER 1 hour. I am lucky if I get my pictures in 5 hours. I was at this store three times this week. They cannot find my pictures, the machine is broken, they are short staffed. This is unacceptable! I take a lot of photos, and other than the problems I have had with the photo dept., I have only had good experiences at Target. I hope this matter will be looked into.

Kathy of Champaign, IL March 1, 2006

Kathy of Champaign IL (03/01/06)
This evening my family and I went to the local Target store. I picked up two large bags of Meow Mix. One of the bags had a hole, and I asked the cashier if she had scotch tape to cover the hole. The cashier rudely said NO, but the customer service desk probably did. This made me angry because young people in this country treat the people who pay their wages like an inconvenience; however, the management allows this type of behavior to occur.

The cashier was more interested in conversing with the patrons behind me instead of focusing on the customer being waited on. Is customer service a thing of the past? I attempted to notify Target customer service of this issue online, but at their website there is not a heading or subheading for customer service. I guess that is pretty self explanatory. I checked every heading just to make sure. I think it is very obvious Target does not believe in customer service or customer satisfaction.

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