Target Stores

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Their stores are big and bright and somehow more "upscale" than Wal-Mart or Kmart. But behind that chipper-looking exterior lurks a company that can be downright mean-spirited when its customers run into even the slightest problem.

Target's spiteful returns and exchanges policy, in particular, is making it the target of some pretty heated rhetoric from its former customers.

A few of the more recent complaints ...

ronni of ambler, PA July 25, 2009

we bought a dual dvd player for our kids so that they could watch dvds in the car when we take long trips in the car. we bought the buyer protection plan from the target store so that if anything would go wrong with the item we could get it fixed or replaced. well ... something did go wrong with the item of course after the 90 days that we had to return it to the store so we contacted the buyer protection service and was told that they would send out some labels so that we could ship the item out to be fixed and if it could not be fixed they would send us a gift card to get a replacement dvd player. well that was a month ago.

i called them to see where the labels were and first i was told, that oops there was a glitch in the system and they never sent them, and then another person i spoke with said that they sent them i just never got them. some one is lying!!!! i contacted target at the customer service 800 number and got the runaround there as well. i was told that i would have to wait for the labels to be sent again and wait to see if the item could be repaired or not. i was willing to do this a month ago! now they are telling me i have to wait again???? this is not reasonable as we bought the dvd players for long trips that we take in the summer when school is out and by they time they get around to fixing the item or not summer will be over and i would not have been able to use the product which i purchased.

i paid for a service and expect my concern to have been handled in a reasonable amount of time. which it has not been. i asked what can be done about this and was told nothing. i said that there was always something they could do. i asked if they would contact the mananger at the store i purchased the item at and advise him to return the item for a new one and that the store just return the item as broken and get a credit for it. i was told they could not do this.

i know they can since 7 years ago i worked for this company and it was done all the time!!!! why could they not make an acception? the customer service that i recived in the last couple of days trying to get this resloved has been appalling. i have written a letter that i will send "snail" mail to the president of the company. i do not know how much good that will do, but i know that i will never buy another thing from target and i will be telling lots of people i know about this...

Kari of Carlisle, IA July 21, 2009

in 2006, my parent's hired a debt relief service to help them settle their Credit Card debt. Target agreed upon a settlement and this settlement was paid in full within 3 months. Now - 3 years later, Target has turned the balance they were to write off over to 2 different collection agencies and refuse to discuss anything with us. My parent's are elderly and in ill health. Harrassment by the collection agencies and refusal of Target to call off the agencies or even discuss the situation.

Jon of Greeley, CO July 20, 2009

I made a large payment on my Target Visa card with the intention of getting my prescriptions at the pharmacy and taking advantage of 10% discount for every 10 prescriptions picked up. I scheduled an electronic payment directly to Target on the 15th of July to be made on the 16th. My bank account showed the transaction as pending on the 16th, the Target Visa shows my payment as made on the 17th. The balance correctly reflects the payment, but the available credit does not reflect any of the payment. I spoke to someone on Saturday who told me that it can take 24 to 48 hours to process. I made plans to pick up the prescription today and the available cerdit is still not reflecting the payment they received on the 16th. I was told it should be available on the 21st. I think they are playing a too loose with the funds and should not keep my funds for more than one _any_ day after they have the funds from my bank. If I had know that there would be nearly a week delay on the payment, I would have skipped the 10% offer (if I use the stinking Visa card), not made a large payment, and could have just paid for my prescriptions directly before I ran out.

karen of santa ana, CA July 11, 2009

I was an employee of this store... just one thing i have to say.. that the human resource manager that is currently still working at that store, is the most corrupt individual i know! All management there is horrible. Also the store manager giving preference to a team lead just because he is sleeping with her!!

What kind of respect and dignity seriously, I have seen so many good managers leave and the bad ones stay for their "so called good work". How can you still have a team lead working there when she committed sexual harassment to any employee( to another girl, she touched her!! that is so disgusting)She uses foul language to her workers and when sales associates complain they dont do anything to her... target seriously probably has no clue what goes on in there stores..horrible managers!!! Especially Human Resources!!! Seriously Louis!!! stop being such a gossiper!! instead of gossiping yourself! chain smoking..&^ you should actual work!!!

John of Virginia Beach, VA July 10, 2009

Warning about buying the Extended service plans from Target. They are going to make you jump through hoops and do everything they can to get out of helping you with your claim. My wife bought me an Ipod Touch from Target and bought the Extended service plan with it. Okay I'm only human, I accedintally spill my water on the table and some gets on my Ipod. It still comes on but the Touch screen starts acting funny and soon later stops working at all.

I call the service center and they say it is not covered by liquid damage. I preceed to state that the waranty says it does cover liquid damage except full emersion in water. So then they decide I am right and they will to fix it. That was over a month ago. Now that they have had me send this Ipod to several companies it is now shipped back to me un-fixed and Target is telling me they will have to call me back in 3 to 5 days to tell me why they are refusing to fix it. Which they already told me they were going to replace it if they couldn't fix it. Do not buy Electronics from Target. I've never had these problems from Best Buy or Walmart. They fix them right away or just give you a new one. Targets Extended service Plan is a Scam!!!

mary of manchester, CT July 10, 2009

I went into our local target store and made my payment at the customer service with a check on june 11-- normally my checks take a few days to a week at the most to clear. It had not cleared after a week and a half so i called the customer service on the credit card. She said -yes it shows you made a payment at the store but sometimes it takes a while for the bank to process the checks.-- ok, i'm not happy but what can i do but wait.

Today is the 10th of july and the check has not cleared yet!! Do you think this is a problem? I feel they are playing with my money so i can't check off that all my checks are in even though of course it's already been deducted from my checking account. If they are doing this to me, how many other people are having this problem? Do i have any recourse to this, other than paying cash? Thank you.

Tammy of Wareham, MA July 6, 2009

I shopped at the Wareham Target on July 6, 2009 and purchased an array of items, groceries, cleaning supplies, health and beauty, and toy -sporting goods. I spent a total of 51.80 and returned home. I purchased MP Cheese for 1.79 and when I opened the package, the cheese was moldy and fuzzy!!!!!!! I got back into my car and drove across town to return it. I was given my 1.79 cents back and was apologized to. That's it...wow, customer service is lacking. I will never shop for food items at this location again. It is apparent that food is not rotated. Moldy Cheese, what if my young son ingested it? In this day in age providing substandard products is inexcusable.

Brien of Huntington Beach, CA July 1, 2009

I am retired and participate in many tennis matches and other recreational activities with my children and grand children during the week. Living in Southern California, it is important to protect your skin with sunscreen. We purchased your SPF 50 kids sunscreen continuous spray. When we gathered our laundry we quickly noticed that around the neck and sleeve areas of all my tennis shirts there was a bright yellow green stain. My wife immediately suggested that it had to be the sunscreen.

I had on a white tennis shirt and sprayed my arms at the sleeves. Sure enough, this product immediately turns white material bright yellowish green. The real concern is that even with Clorox Bleach the stains remain. This product ruined several of my good tennis shirts. I haven't heard from my kids yet but I am sure that they will have the same experience. Please perform an experiment yourself with your 6 Fl oz SPF50 kids sunscreen and then respond to me. If there is a cleaning product that will remove this stain please let me know. Otherwise, please let me know what Target's position is on this condition.

Charles of Arlington, VA June 20, 2009

Breyers ice cream advertised 2.50 per 1 1/2 qt on sale for week of 6/14/09. Buy 5 (out of a group of products) & get a 5.00 gift card. I called every day & the product was not in stock. No rain checks!

Tried web site to complain, but could not find it. They don't make it easy.

Linda of Lindstrom, MN June 15, 2009

I purchased a rio brand kids web chair for my grandaughter 6/12/09 at target in forest lake mn. That evening my daughter and her family were having a bomfire and my grandaughter went to move her chair ahead a little bit and it collasped and severed the tip of her ring finger off. She is five years old.

After the fact we read the warning on the chair and the warning was there. How many people read the warnings on a chair? You can not keep a child from moving around on a chair.

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