Target Stores

Target Stores • Returns • Pricing disputes • Customer service • Target Online • Security measures • Portrait studio • Target defenders --- • Target Misses Price Target, Backs Out of Sale • Ruling Against Target May Open Other Web Sites to the Blind • Target Bans the Salvation Army • Customers React to Salvation Army Ban

Their stores are big and bright and somehow more "upscale" than Wal-Mart or Kmart. But behind that chipper-looking exterior lurks a company that can be downright mean-spirited when its customers run into even the slightest problem.

Target's spiteful returns and exchanges policy, in particular, is making it the target of some pretty heated rhetoric from its former customers.

A few of the more recent complaints ...

William of Vineland NJ (12/28/08)
sunday circular has wii fit board ad for 89.00 quantities limited .. according to the store clerck they have not recieved any and do not know when they will .. same responce from customer service.. if you ad something shouldn't you have at least one

Donna of Chattanooga, TN December 26, 2008

Donna of Chattanooga TN (12/26/08)
i went to target on highway 153 in chatt. tn to get a computer chair i thought my son wanted, upon checkout, i had the cash in my hand o pay for my purchaces, the cashier said if you apply for a target credit card today you'll get a discount, so, i said ok, still thinking i was just applying. then when i go to give her the money, she says you've been approved and the transaction was put on your card. i told her i wanted to pay cash (still holding the money in my handshe sail, well it's already been put on your account and you'll have to go to customer service to pay cash. so, i did. i paid cash, got my receipt and left, well my son did not like it so i take it back, they tell me they woud have to credit my account. i said I PAID CASH FOR THIS!!). they said , well the only thing they could was to give me a gift card. now, this is noT RIGHT WHEN I PAID CASH IN THE STORE BUT ALL THEY CAN DO IS GIVE ME A GIFT CARD!

My son was expecting to take the money to a store where he seen what he wanted, but they would not give me back the cash, I paid!!!!!!!

Bob of Glen Arbor, MI December 18, 2008

Bob of Glen Arbor MI (12/18/08)
I am outraged about the doll that says, islam is the light. If you don't remove it from the stores I will never shop there again. I will follow this story to see if you make the right decision.

Eric of Monterey Park, CA December 18, 2008

Eric of Monterey Park CA (12/18/08)
I purchased 4 CDs that were all advertised in the add for 7.00 on Black Friday. The sale price and name of the CDs were also on the plastic dividers between the CDs. They charged me 19.99 for one of them. I also wanted to buy an electric razor that was also in the add for 7.00 off the original price. (Braun series 1) The razor was not only out of stock, but the store didn't have a display/skew#/or any reminisce of ever carrying the product. I brought this to the attention of the sales associate who also found it strange.

She checked the back and explained that they didn't carry it, so she told me to go to the customer service desk to get a rain check. I explained the situation, and I received a rain check. But, when I found the razor two weeks later and asked them to honor the rain check, they gave me the hardest time saying, Oh, well we can't honor that rain check because they weren't supposed to give out rain checks on that day. I also tried to get my discount on the CD that was charged at full price, but a supposed upper-level associate said, Well, there were a lot of mislabeled CDs that weren't actually supposed to be on sale, so we can't give you the difference. I explained that, it's not the customer's fault if they falsely advertise or mislabel their products.

So he asked me, Do you have the add?...from two weeks ago? Like I have a box where I save all the old adds for nostalgia. I just gave in and accepted a return, but at first they still wouldn't budge on the razor. I explained that neither the CD or the razor was my fault that they false advertised or gave me a rain check. I also explained that I was going to complain about it and they'd be losing a loyal customer over 7.00. The upper-level associate said, Fine just do it for him, to the customer service associate, then walked off in frustration. After returning 7.00 to me, I thanked the customer service associate and apologized for the situation, which I know I didn't need to do, but she rudely walked off also.

They did not honor the advertised sale price of the CD. This branch false advertises by not carrying certain items that are in their weekly add.

Michael of New York, NY December 17, 2008

Michael of New York NY (12/17/08)
I went to Target to develop a role a role a film from a disposable camera. When I returned to pick up my pictures I recieved someone else's photos. So when I returned the wrong pictures to see if they still had my photos I was told that they do not have my photos and they may have given my photos to another customer. All I was given was a 20 gift card and they said that is all that can be done about it.

I have become sad because of the loss of my photos. They contained precious memories of me and my girlfriend returning to her home country after 13 years. I do not think a 20 gift card can replace those memories captured on that film.

Amanda of Tampa, FL November 20, 2008

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