TJ Maxx

shirley of anderson, SC July 10, 2009

I chose a comforter set at TJMaxx and it didn't have a price tag on it so the sales rep went to the back and said she found a similar comforter set that was 109.99 and did I still want it. I said yes and took the comforter home. I went into the store aprox 2 weeks later and saw the same comforter set which I purchased for 89.99. When I asked could I get a refund for the 20.00 difference I was told that TJMaxx didn't make price adjustments. I told them that was fine and would not be back in the store. The sales rep said that was fine. To me this is not being customer friendly especially when I just heard on the news that TJMaxx is earning money whereas the finer retail stores are in the red.

kristy of apex, NC June 15, 2009

I purchased a dress at the Beaver Creek Commons store in Apex, North Carolina 2 weeks ago for a wedding I was attending the following weekend. I was in a hurry and desparate to find something that would work at the time and failed to notice that the dress did not have labels on it. It DID have at the TJ Maxx price tag on it at the price of 24.99. I ended up finding another dress elsewhere that was more appropriate and brought the dress back to the store with the receipt and TJ Maxx tag attached today.

Apparently, the sku number on the tag was showing that it was a jumpsuit and not a dress when the salesperson scanned it. She then very politely told me that she would have to contact the mangager because it was not the right tag for the dress and also the dress was missing all labels. I explained to her that I bought the dress in this exact condition, without the labels and that I did notice it when I got home, but at the time I thought I was going to keep the dress. She called the manager and explained the situation and the manager told her that no; she could not refund me. I asked to speak with her. The manager came and looked at the receipt and dress and said " 24.99 no thats definitely not right. This is a juniors dress" I explained once again that the dress had no tags (besides the TJ Maxx price tag) when I purchased it. I had the original receipt, which matched the sku on the tag. The manager then told the salesperson to go ahead and refund me.

She then said to me "I would never purchase anything that didn't have the tags on it and I would have told the salesperson to make a notation of it on the receipt." Ok. Excuse me, but I, the customer am apparently responsible to make sure it is documented when staff place unlabeled, incorrectly tagged merchandise on the floor? Don't think so. I did everything right. I purchased a dress from the sales floor, I returned it in the condition I purchased it in, within the alloted time period and with the correct receipt.

I was penalized by basically being accused of being a shoplifter or scamming the company by "switching tags" on the merchandise, when in fact this was nothing more than an employee screw up that I apparently had to pay the consequences for by being humiliated in front of a store full of people. I have no intentions of EVER shopping at another TJ Maxx store again. I have worked as a retail manager in women's clothing for 10 years. I would never treat one of my customers this way. It is unprofessional and unneccesary. Maybe TJ Maxx should train their employees on graciously accepting returns? It seems returning items to this store is a HUGE hassle judging from the other entries on this page.

Phyllis of Boone, NC June 8, 2009

June 8 2009.. 10:30 AM I was waiting in line to puchase sheets. I noticed only one person checking out customers. Seven people ahead of me, two behind. I asked if she could call another person to help. There was no one else. I left because I refuse to stand in line 30 minutes to purchase.

I went to JC Penney at the other end of the Mall, and spent 15.00 more gladly to have someone wait on me. When I got back to my car in front of TJ Maxx the woman who had been behind me was just coming out. Please train people to work the register if the store is going to be open have enough of them working.

SANDY of creston, IA May 31, 2009

My 10 year old daughter was going to try some clothes, I was right behind her holding some undergarments (she wasnt trying) and this woman asked "arr u gowing tu trai this?" and I said "no Im waiting on her out here". The woman literaly snatched the garments out of my hands and said "ok did stay here". She didnt even look at me and kept on sorting clothes. That woman had no right to rip the clothes out of my hands.

Bibha of saugus, CA May 8, 2009

I enjoy shopping at TJ Max very much. Generally their customer service is not bad, but I want to complain about a specific employ. Her name is Valentino.D. She has the most bad attitude. This is my 2nd experience with her. I’m writing this only because this is not a good business statistics for TJM to not train their employs how to interact with customers. First time this lady blames me at the counter for misplaced prices tag that: I put that in the merchandise. It was 14.99 when I got it from the hanger. At the counter she told me that It was 16.99 & she told me I switched the tag. Why would I do that? I felt very insulted. But I let it go although this time I have to do something because I want her employer to know abt. her, & stop her from disrespecting innocent civilians. Today she insulted me again, I wanted to return one pencil heal sandal because I couldn’t walk in them. I bought them last week & in return I wanted to purchase another sandal which was comfortable for me. The one I was returning was 10 on clearance & the one I was about to buy was 39.99. She told me very rudely that you used this sandal & I’m not going to return it. The people who shop at TJM they must have seen that items which are on clearance not really shiny they sometime look little old, so if that pencil heal sandal was looking little dull it was not because of me but because I bought it from clearance. No matter how many times I tried to explain her that she was not listening to me & she told me “I know very well people like you” . Why anyone would behave so rudely. Every month I spent at least 150-250 at TJM. I don’t deserve this kind of behavior. She spoiled my evening even I didn’t buy the other sandal which I was about To buy. Someone must teach this women some manners or at least a few customer services.

Ellen of Merrick, NY April 13, 2009

Ellen of Merrick NY (04/13/09)
for the second time in two years TJ Maxx's mastercard has been compromised. I received a call at the beginning of the week asking if I had made onlines charges of over 1200. I did not. Apparently there has been a breach, and once again, TJ Maxx customers are having their identity stolen. I live in NY. Anyone else out there have this problem? Their fraud hotline told me I was not the only one who had bogus charges.

I will definitely close my TJ Maxx account. This is the second time in two years that this has happened.

Gwinderlon of Inglewood, CA March 29, 2009

Gwinderlon of Inglewood CA (03/29/09)
I started working for tjmaxx in December 2008, basically a seasonal job part-time sales assoicate. The first incident was i requested that my check be automatically deposited into my checking account, I gave my information to Bobbie one of the Managers on staff their at tjmaxx. They have a short form to file out with your account information on it. That never happened. Partly because I think they want you first to spend it all in the store. They a convenent cash your check in the store policy.

Then they didnt pay me for a day I was sure I had worked there was some issues with my password and punch in codes, I spoke with Bobbie she said she would look into it. That was never resolved. Now I work there part-time in the evenings after working at a full time job I have been at for over 10yrs. I have never had a problem with getting my pay check or when I requested changes on my pay check, it got taken care of, But this Store #65 I believe has issues with paying there employees, There are always some issues with days not being paid. I do not understand if you punch in on a computer why are they not showing up on your pay check?

And I have heard this throughout with different people. Now Im just a part-time employee but my concern is when they continue to mess with people money and then they have to wait a full week to see it on their next paycheck. I really feel this a not right some of these people have been dealing with that for years,Im sure they want to keep their job and just dont say anything, Now its happen to me 3 weeks ago I go to tjmaxx on a friday to pick up my check and its only 16.27 I worked from 11am standing all that time to 5:30 pm. Im paid 6.00hr which Im really grateful for but, you really think this check should be 16.27, I THINK NOT.

I want to get paid the hourS I worked. Now like I said Im part-time just think of those full time employees. I think they take advantage of their employees by doing this and in someway I think makes there books look better for that time Im not sure Its just something someone should take a look at. Sincerly something worth looking into.

Davina of Muldrow, OK March 26, 2009

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |