TJ Maxx

Davina of Muldrow OK (03/26/09)
I love TJMAXX stores and generally have a good experience. However, today i did not. I found a pleather jacket for my son in the men's clearance. It had a red sticker price of 23.00, and was a size xl. All other sizes were marked 20.00. Regular price was 29.99, so its not like it was an extreme clearance and I was fine paying the 3 xtra for the xl. When I go to check out the girl looks at me funny and says I have to check this first. She goes to the counter for a few minutes and does something then comes back and tells me it is 29.99. Even though the red sticker clearly says 23.

So I tell her about all the others marked 20 and offered to go get one. So she tells me to go ahead. I, myself, go back and get another one. So now she has to call a manager. So we wait the ten or so minutes for the manager and when she gets there she never acknowledges me the customer, she says oh, just give it to her like I'm asking for something illegal. The red sticker price was put on by employees of tjmaxx, not by me. It was so not worth the hoopla and totally spoiled the shopping experience. I paid the 23.00, even though after that much trouble and rudeness I am considering returning it.

Larry of Nashville, TN March 17, 2009

Larry of Nashville TN (03/17/09)
Both restrooms we're out of order to publicM but the employees were allowed to use.

The lack of consideration for a customer using the bathroom makes me 2nd thinks about shopping at your store. It is ridiculous to ban customers from the bathroom, when we spend hundreds of dollars in one visit. There are always other stores.. Especiallu willing to take my.money and allow acessto the bathrooms.

Lois of Boyertown, PA March 2, 2009

Lois of Boyertown PA (03/02/09)
On Wednesday February 11, 2009 my wife & I went into TJ Maxx store in Pottstown Plaza in Pottstown PA. My wife found a necklace with 3 charms on it. A heart, a peace sign & a stone. There was only 1 there. In less than 2 weeks the necklace broke. My wife returned to the store with receipt & was told that it was not bought there. The sales person was rude to my wife & she got name of district manager. She wasnt any help either. She wanted my wife to go to other stores to try & find the necklace.

My wife & I were unaware that you are to keep jewelry tag nor where we told of any other return policy specific to jewelry. I SHOULDNT HAVE TO PROVE WHAT [they] SELL WHEN I HAVE RECEIPT IN HAND! I have nothing but a broken necklace & [they] should stand behind what [they] sell!

wasn't offered refund, exchange or credit

Cheryl of Greer, SC February 26, 2009

Cheryl of Greer SC (02/26/09)
I joined the site to shop online, not to join a club!!!! If the site is not advaned enough to offer online shoppng then it should state that up front and not have people wsting their time subscribing to this garbage!!! I cant even find a link to unsubscribe and the contact us option doesnt even work!!! After this experience I doubt I will even go into a TJ Maxx store, if the website is deceptive, their sales and customer service probably suck as well....Stop wating peoples time, who needs to join an online forum/club/community just to shop online?  I will be sure not to recommend this site to anyone else, if you dont offer online shopping then do us all a favor and get off the net!!

Sara of Lakeville, MN February 1, 2009

Sara of Lakeville MN (02/01/09)
I am a designer. I purchased some items for a client at your Burnsville Mn store. I wrote a check for them. My client didn't care for them (lamp, candle holders and candles). My check cleared in 5 days. I took a copy of that cleared check from my bank along with my receipt and went to return them. I went to the return desk, un packed everything and gave the very rude clerk my receipt. She informed me that she couldn't return my money because it had not been 10 days. I then reached in my purse and gave her the bank copy that showed that the check had cleared.She informed me that that was the RULE. I asked her to check with the manager. He was even ruder than she was and said oh well. The clerk said they could give me a store credit. I informed her that I would not be shopping there again and therefore would not want a store credit. She obviously could of cared less. She then acted like it was a real pain for her to help me re-wrap everything.

I now have all of these fragile things in the back of my car. What I want from you is to be able to go to the store on Monday morning and get my cash back.

It was 13 degrees outside and icy. Now I will have to go back again and the weather is not going to get any warmer.No physical damage other than my blood pressure going sky high!

Laverne of Fairmount Heights, MD January 8, 2009

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