Complain about a product or service

Wal-Mart

Wal-Mart • General Complaints • Black Friday • Customer Service • Dangerous Products, Conditions • Grocery/SuperCenters • Lawn & Garden • Monogram Credit Card Bank • Pet Department • Pharmacy • Photos • Pricing Disputes, Errors • Returns • Sporting Goods • Tire & Lube • Vision Center • WalMart.com --- • Employees Complaints --- News • Wal-Mart Selling Bassinets Blamed for Killing Two Babies • Wal-Mart Gaining On Grocery Chains • Black Friday Ads Target Wal-Mart • Wal-Mart Era Is Over, Wall Street Journal Declares • Consumers Respond to Toxic Wal-Mart Pet Toy Stories • Wal-Mart Expands $4 Generic Program • Lab Tests Find Lead, Other Toxins in Pet Toys Sold at Wal-Mart • Wal-Mart Plans Its Own Debit Card • Wal-Mart To Open In-Store Health Clinics • Wal-Mart Gives Up Bank Plans • Congressman Challenges Wal-Mart Banking Plans • Wal-Mart Expands Generic Drug Plan • Christmas Returns to Wal-Mart • Wal-Mart Jump-Starts the Holiday Shopping Season • Wal-Mart Cuts Generic Rx Prices To $4 In Florida • Wal-Mart Ending Its Layaway Program • FDIC Puts Retailers' Banking Plans on Hold • Wal-Mart/Sam's Club Settle with Connecticut on Pricing Violations • Congress May End Wal-Mart's Banking Dreams • Arizona Charges Wal-Mart, AutoZone with Consumer Fraud • Michigan Fines Wal-Mart $1.5 Million for Item Pricing Violations • Opposition Grows as FDIC Examines Wal-Mart Banking Bid • Wal-Mart's Banking Plans Draw Critics • Michigan Challenges Wal-Mart on Item Pricing • Wal-Mart May Stock "Emergency" Contraceptives • Black Friday Gives Wal-Mart a Black Eye • Connecticut Probes Wal-Mart Pricing • Wal-Mart Pushing Extended Warranties on Electronics • Bankers Oppose Wal-Mart's Entry into Banking • Wal-Mart Target Of Union-Led Boycott • Wal-Mart to Pay $14.5 Million for California Gun Law Violations • Wal-Mart Target Of Union-Led Boycott • Wal-Mart Tries to Buff Its Image

Heather of Tioga PA (11/26/05):
When the Walmart store in this area first opened it was a real blessing. Eventually, other businesses in the area started to fail and finally, closed. Now that there is nowhere else to shop Walmart has gone downhill as well. The selection is terrible, and the quality of items has turned sour. Especially in the clothing departments.

Customer service has also gone downhill in a big way. I once waited over a half hour for someone to come and assist me in the bicycle department, finally leaving because no one could be bothered. One of the cashiers called and called for assistance to no avail. I had a woman in the infant department, I believe the department head, that wouldn't even begin to try to get me a price on an unmarked carseat. She told me that it must be the same price as another seat which was nearby that was clearly a better quality, more expensive seat. Needless to say, I left with no carseat that day.

I feel like the people of this area are being taken advantage of and being treated poorly because of the fact that places to shop are so limited here. Half of the time I can't find what I am looking for, simply because it isn't in stock anymore. You can forget about finding any decent shoes. What has happened to the quality at Walmart?

I used to be able to go to the ladies department and find something that I actually liked. Now selection is geared toward the really young and the old. I'm 33, and I'm no teenager but far from old. They call the Walmart here a Super Center, I fail to see anything super about it.

I'm not saying that there are no good workers at our Walmart, There are many cashiers that I find very courteous and friendly. It would be nice, although, if you didn't have to hunt someone down to get questions answered or to get something off of a shelf that is too high to reach. I know many people who share my feelings about the way Walmart has become, and many of us are considering paying a little more elsewhere to get the service and quality that we prefer.

Robert of Marquette MI writes (7/3/02):
A few weeks ago I tried to get a twenty-pound propane cylinder recharged but was unable to because of the design change for safty reasons. I went to Walmart to purchase a new tank only to find that the price had gone up about five dollars per tank. I needed three. I also needed to replace the regulator on my camper as the old style will not fit the new tank design.

Walmart had a lot of accessories for the old style tanks but nothing for the new ones. I felt as though Walmart was taking advantage of people by selling outdated and useless products because the tanks had to be replaced anyway. When I asked the salesperson about it, he didn't understand what I was asking for -- a new style regulator and hose. The dept. manager was called to see if he knew where the product was and he said, "Everything we have is on the wall so I dont know" and then he walked away. I did NOT purchase the new tanks from Walmart because I had to go to another store anyway to get what I needed to make them work.

I believe raising the price on an item that has to be replaced by law is price gouging. I also think they should train the staff so they know just a little about "product knowledge". Although no real damage was done other than cost me some time and a little extra money, I was very disappointed in Walmart. I wonder how many people bought outdated products that they found useless. Just a few extra dollars from many customers adds up very quickly.

Janet of Pontotoc MS writers (6/3/02):
On May 4, 2002 at I went to the Walmart store in Tupelo to put a trampoline on layaway until the money I was waiting on came in. The box was in good shape and had straps around it. Then on Saturday night June 1, I went back to the Walmart store in Tupelo to pick up my package. I paid my money and they go the package out of layaway.

The straps were no longer on the box but I was assured that everything was OK. I took the box and came straight home. Sunday afternoon I starting trying to put the trampoline together and it worked OK until I needed 96 more springs. There was a whole box of springs missing from my set. I called the store in Tupelo Sunday afternoon and the customer service person said I could come pick up springs so I could complete my assembly.

Monday afternoon after I got off work I drove to Tupelo. Keep in mind that the drive is about 30 miles from where I live. When I got there I went to sporting goods and was told there were no more trampolines and I was out of luck. They did try to call several stores with no luck in finding a trampoline.

My complaint is my box was in layaway and should have never been opened to take the springs out of it in the first place. The assistant manager told me it was like the domino effect and I was the last domino. Now I have to try to find springs on my own or I must package the tampoline back up and return it back to the store in Tupelo, which again is 30 miles away. I liked the service I got up until I could not put the trampoline togerther, from then on it has gone downhill big time. I don't feel like any employee there will be told not to open boxes in layaway and I know I do not want to ever put anything in layaway again at that store. I am also going to use more caution anytime from now on when I am in any Walmart store to make sure all parts are there before I leave.

Marsha of Huntsville writes (4/28/01):
I noticed this week that WalMart in Huntsville, AL "rolled back" their price on a product which I use frequently. That was terrific, however the bottle was smaller. I'm not sure but I think this product now costs about $.01 per ounce more than before.

I think this is a little misleading when they roll back their prices. I think they should only use those signs for the exact same product. The product I am questioning is called Body Essence - Tea Tree Oil Body Wash. The original size was 35 fl. oz. for approximately $3.99 The UPC is 031477912466. The "roll back" item is 28 fl.oz. for $3.49. The UPC on the "roll back" item is 031477912480.

We think this is deceptive advertising, but we'd like to think that it's an oversight. We'd be interested in hearing about similar instances.

Kimberly of Renfrew, Canada, writes:
My 4-year-old nephew was killed in a car accident. I wanted a photo of him to give to the media. Donna, the photo lab manager, refused to copy it without giving me an explanation. She was so rude to me. I had the negative of the picture. She never said, "Sorry, I think that photo looks professional so I can't copy it. I'm sorry." She just walked away from me.

The photo wasn't professional! The back didn't say professional nor did it say copyright! She was the coolest person I've ever met. I talked to the store manager. He was afraid of her! He talked to Donna over the phone and he was only standing a few feet away from her. She was just downright rude. It was the poorest customer service ever. I suggested to the store manager to send Donna to a customer service training course and he agreed with me. Then why is she working there?

The store manager was getting upset as well as myself. At this point, I was crying. She just felt like treating me like dirt for the fun of it. I felt like a little piece of dirt on the ground. What an experience. I own my own business and if my employee ever treated a customer like that they would be let go! I train my employees in customer service. Wal-Mart is supposed be be "SATISFACTION GUARANTEED."

I promise, I will never set another foot in Wal-Mart because it is an unpleasent experience with their employees. You should have a mystery shopper approach Donna, the photo manager, in Renfrew. She is not cut out for retail!

I walked out crying because I never got my photo of my deceased nephew. The store manager tried to apologize for her, but I'm not accepting that. I am emotionally hurt by this incident. the photo had a negative so, she should've printed it for me, right? I'm sick of Wal-Mart treating people like this. I'm speaking up for myself now. I made sure to tell everyone I know about this. Another photo lab was very happy to print my memory for me.

Wendy of Virden, ME, writes:
In November, I purchased a diamond ring for my husband, for Christmas. It needed to be sent away for sizing. The clerk at Walmart assured me that the ring would be back in time. I waited until a week before Christmas and then I started to call Walmart to see where this ring was.

Well Christmas came and went and today I went to Walmart to see if the ring was in. I was told by a clerk named Becky, after she spoke to the manager of jewelry, that the ring had been lost. She asked me if they could reorder it. I told her my Christmas has already been ruined and got my refund.

My biggest beef of all -- Why didn't the manager come out and speak to me directly, she wasn't far away from the counter! A great deal of emotional stress considering the time of year!

Scott of Green River, UT, writes:
On Friday the 27th of October, I dropped off some film at Wal-Mart. the store is under construction and finding the photo lab was a challenge. I dropped the film in a box marked "film processing". When my mother-in-law stopped at the store the next day, she was told that the film was not there. She was further told that if the film was dropped in the box in the front of the store, the pictures would not be ready until the following Monday.

The following Monday, I returned to the Wal-MArt and asked for the pictures. I was again told that the pictures were not done. I told the clerk that I had driven 180 miles to get the pictures only because we were told they would be done. She rather smugly circled the phone number on my receipt and stated that I should have called first.

I was outraged. I did not make a scene in the store, but I believe that if Wal-MArt is going to advertise a "one-hour photo" it should be able to develop film faster than 3 days. As it stands now, someone is going to have to travel another 180 miles one way to get the film. I have usually enjoyed shopping at Wal-Mart, but this experience is making BIG K look pretty good.

Debra of Center Conway, NH, writes:
I lost my all the contents of my house in a fire on Oct 27, 1999. That was Wal-Mart's opening day. Since that time I have spent $5,000-$7,000 at that store to help rebuild and put my house back together. I had to start right down to the studs of the house.

My problem is that every towel -- big, hand and face cloth -- has what looks like bleach marks all over them. The problem is I don't use bleach and the marks aren't white but an orange color. Have you had any other complaints like this? I just don't understand the problem. Some I threw away and some I kept.

Lisa of Fontana, CA, writes:
On 12/01/99 my house was broken into and some things were stolen, I called the police and made a report. At the time all I found missing was $3,000 worth of jewelry and a cell phone.

On 12/5/99 the police came to my house at 1:00 am and woke me up to tell me they had a car pulled over down the street, with 4 people in it and was I missing a packet of checks. When I looked, the answer was yes.

They asked me to come to the corner and indentify the checks and people. Well, to make a long story short, they had my checks and I then found out at that time they had written some at Wal-Mart for $230 worth of items with no form of ID.

I feel this ic clearly negligent on the part of Wal-Mart. I know for a fact that I have been there and wrote checks and I was never asked for a driver's licence or California ID.

On the same night the checks cleared the bank and took all my children's Christmas money. If I had known the checks were missing I would have told the police on the original report. Now my children don't have a Christmas.

If Wal-Mart would have done their job and required ID this would have never happen. I feel the least they can do is send me a gift certificate for the amount of money since they got paid. The bank is not even sure if they can reimburse me.

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