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Mary of Stanfield OR (07/04/08)
All complaints are not do to an accident. Iam complaining about the lack of cashiers at the Hermiston Or store and the disabled cart that have had it Please have the carts fixed for us disabled citizens I have had to leave a cart in the middle of the store and have some one go get me another not because of battery but because of breakdown
Paula of Fort Wayne IN (07/03/08)
upon on checking out noticed that I had used my bank card to pay when instead i meant to use my food stamp card. Went directly to customer service to see if they could help me use the right card. the lady ask another lady if they could do this and she replied that she would have to do one item at a time. she called the manger and he said they couldnt do it. so i asked for all my money back.
they called the manger to the front and i explained that i needed this money in order to pay my rent and that i would like to use my food stamp card to pay for the food items. he ask if i wanted to return the items i said no, just with a different card. then he told me there was nothing they could do. they were all very rude, not pleasant at all and acted like it was a lot of trouble to help me.
caused me to be behind in rent with late fees, upset me a great deal, because i have never be late on rent before, and i felt stupid with the way they treated me. plus putting me behind in my other bills. just because they didnt want to take the time to help me.
Maita of Roseville CA (07/02/08)
I have bought my infant formula strictly from Wal-Mart. It is their store brand called: Infant's Choice Organic Formula. Numerous times we have gone to the neighborhood store (three times this past week) to check to see if they have his formula in stock to buy. No such luck. We have travelled as far as another city to get this particular brand. Due to a store policy on formula,Wal-Mart will not issue a refund or merchandise exchange. Wal-Mart also does not know when another shipement will come in. The infant's formula has not been in stock for a few weeks now.
Gas prices our high and we are forced to shop around' for this Wal-Mart brand at other stores. I think they do not understand how important it is to a growing baby not to change his/her formula. My baby has been using this formula since he was two weeks old.
Lewis of Haines City FL (07/01/08)
As I walked into the Haines City store the Greeter handed me a flyer which depicted the sales of various items.I looked at the flyer and was greeted by a spanish language discription of the various items, but, nothing in english. If influential businesses continue to follow this policy how will these people ever assmilate our way of life. If I had entered a Walmart store in Mexico would I have been handed a flyer written in english, I think not. I know that this message will fall on uncaring ears becaus e all you people think of is increased sales.
Satya of Cupertino CA (06/28/08)
I orderd an item online at walmart.com and in few hrs I decided to not to purchase that item. I called the customer service and asked them to cancel my order. The person I spoke to said he/she can't cancel the order. However I can return the item after receiving it. They charged my credit card already.
I can't purchage another I tem I want to buy until I receive the item and return the item and get the credit back to my a/c. I would still be paying the shipping charges over $4 for the item I don't want. If Walmart.com was able to cancel the orders that are not shipped then I would not have to pay for shipping unnecesaryly. They are maintaining bad policy.
Unnecessary waiting for more than a weeks time to get the merchandize in the mail to buy the product I really want to buy. Shipping charges in excess of $4.
Susanne of Lewisville TX (06/24/08)
My husband returned two prepaid cell phones we had bought less than a week ago. Had all gone as it should, we would now have roughly $70 back on our credit card. But because the cashier accidently pushed the wrong button we now have to wait up to 30 days to receive our money back. That money was to go toward two new prepaid cell phones (a different brand/carrier) from Wal-Mart that would cost only $30 and would more than likely work better than the original ones we purchased. Then we would have $40 left with which we could purchase food and gas from Wal-Mart.
Now because of the cashier's mistake and Wal-Mart's unwillingness to remedy the situation using whatever means necessary, we now have NO phone, and we are out $70 for up to 30 days! This is unacceptable!
We have no phones and are out $70 for up to 30 days because of a mistake Wal-Mart made (not us) and one that they are unwilling to remedy using WHATEVER means necessary. I am pregnant with twins, and I do NOT need this kind of stress. Now I have NO WAY of speaking with my husband today. If anything goes wrong, I have NO WAY of reaching him! I want the money back in my account IMMEDIATELY! Not when it is convenient for Wal-Mart!
Billy of Seneca SC (06/23/08)
Went into customer service early on Sat. 6/28/8 to return one item-had my receipt. Young female associate was not behind counter-but went there when I stood in line (I'm only customer in line) to answer an internal phone call. Chatted on phone with fellow worker. Pushed form to me for my signature-gave me my money-and said not ONE WORD to me during the entire process. No questions-is there anything wrong with it, etc.Young worker-20 or 30's. What ever happend to friendly, even standard, How are you? Have a nice Day?
No damage except to my self esteem for being treated like less than a person.
Teresa of Las Vegas NV (06/21/08)
There were no shopping carts inside the store so I saw a cart that had empty boxes and started to remove those boxes so I could use that cart when Melvin the head of security came up to us and said rudely to put the boxes back that I could not have that cart and I explained that there was none to get and did not offer assistance in getting me a cart he just kept getting more rude. He should of offered to get us a cart and when my husband came to my defense (who by the way was holding a swimming pool in the box the whole time) he got really rude with my husband.
Then he said we had to leave the store and we said no we did not do anything all we wanted was a cart. That's when I wanted to speak to a manager. We were treated very unacceptable by this walmart employee and I felt really bad for my 9 yr old son who witnessed the whole incident. The assistant manager who I spoke to was not very professional about this cause when I said I wanted to fill out a formal complaint he handed me a white blank 4X5 piece of paper and I said no don't you have a complaint form and he said no. After listening to my complaint further he finally produced a complaint form which I filled out. I am very shocked at the behavior of this employee and seriously hope no one else gets this kind of treatment.
No physical damage was done just the mental anguish of being treated that way and having my 9 yr old son be a witness to it all. He was very scared.
Nikita of Fort Bennin GA (06/21/08)
Today in the afternoon my mother was entering the wal-mart entrance when she turned around to talk to my sister and somehow a L-cart rolled in front of her. Before she realized what was before her it was to late. She felled and brused and cut her right side up. The asst. manager was called to come to the accident and he took his time. No one but one lady bothered to ask my mom was she ok. Their main concern was whether or not she will return to that particular wal mart to shop again. They didnt even ask did she need ANY type of assistance. They did take her infomation down.
So when I called to the store to try and find out what happened. I was told that the reason why they didnt offer my mom an ambulance or a doctor was because they was trained not to do that in a situation like that to avoid law suits. Only time they should call for an ambulance is if the customer is uncontious or they ask for it. Also they told me that when a acccident occurs in their store they are to take down the infomation and call the customer the next day and see if they are ok.
My mom got up finally after the lady helped her up. Went and got back into the car. On the way home her right side started to throb uncontrollably, the only resort to the pain was to go to the emergency room. Where she discovered a cut between her legs and her whole right side is pretty numb. At the hospital they prescribed her with some pain relievers. To take the edge off. Now my mother is currently out of work with no income coming in to cover her living expenses.
Doris of Hollywood FL (06/20/08)
I asked for the small appliance dept and she looked at me as if I were the one speaking a foreign language. She didn't speak English like almost all of the clerks in that store. I will never shop at that Walmart again. And it is dirty, too. I am going to tell everyone on my e-mail list to never shop at Walmart.
I walked out. Went to Target where they speak English and found what I was looking for.
Gene of Henderson NV (06/19/08)
In the past I have been able to Park in a handicap space, go into the store and bring an electric scooter out to my wife who cannot take even one step without some sopport, this way she is able to shop. Recently, I was asked to park in front of the doors, and go in for the scooter, my wife could wait there for me to park the car. Although this is red curb, Fire lane, I was told it would be o.k because I would be a short time, and with the car.
I had no complaint with this until yesterday, June 18th, 2008, when I parked in front of the doors and went in to get a scooter, I was told by the greeter at he door that I cannot take the scooter out of the store, my wife will have to find some other means of getting inside. She was unapologetic, and said she wishes they didn't have those scooters anyway, they are not necessary. At that point It was all I could do to contain myself. I'm thinking no one is dissabled by choice, we have veterans disabled in war, and this greeter feels they don't need mobility. Needless to say We didn't enter the store, We went to K-Mart, we were met with a smile, and they didn't mind us using their scooter.
Kathleen of Port Barre LA (06/17/08)
I went into Wal-Mart on the afternoon of Monday, June 16,2008, to return an item and pick up a couple of things. I stood in the Customer Service line for about 30 minutes. While I put my daughter in line, waiting, I went to the tobacco register, surely, not in that line, and asked the clerk if I could get a can of tobacco and pay for it at Customer Service. She told me No.
For a store that makes so much money and is in Forbes magazine, where are the associates? The lines at ALL the registers were standing in the departments that were in back of them. This is very sad when you purchase frozen items and they are defrozed when you get home. I guess that is not their problem or money !!! I will continue to go to Baton Rouge or Lafayette and do my shopping because at least you have other stores, not just Wally World... If Opelousas would have a Target store, then Wal-Mart would PROBABLY shape up or go out of business. I hope Wal-Mart Corporate takes this issue serious because I was not the only customers complaining.
Thomas of Lehighton PA (06/15/08)
I am a Realtor that has been been a loyal shopper for 10 years. Whenever I conduct an Open House, I visit Walmart and buy balloons. During a recent (and possibly my last) visit I purchase my balloons and ribbon. I asked the cashier if they balloons were still filled at the customer service area and if they still did the filling free of charge. She said yes.
I took my purchases to the customer service area and asked that 5 balloons of each color be filled. I will pick them up at 9AM. Once again, I asked the clerk if there was any additional charge. She said as long as you purchased the balloons here, there is no charge. She put a note on the bags to fill 5 of each color. The simply task took 30 minutes! I arrived the next morning. They filled ALL of the 75 balloons AND they wanted to charge .75 per balloon. I explained that I was told that there never had been a charge before and I double checked with your cashiers the night before. The manager was called. The manager rudely stated that the helium wasn't free. She took the balloons and placed them about the store. There was no apology, no compromise, nothing. My family will drive the extra mile to visit Kmart from now on.
Aubrey of Colorado Springs CO (06/14/08)
6/13/08 at 9pm I went to the check out at Walmart with 6 items. There were 5 lines open. All of those were on the grocery side and the lines were at least 10 to 15 carts long. Managers paged for all assoicates who could run the register and told people they could go to sporting goods or automotive to check out. I went to sporting goods where the lines was still 5 carts long.
Even so It took 20 minutes for me to get though the line and check out. When I left there were 12 carts behind me. I walked to the front where I counted 9 lines open and each had lines of 8 to 15 carts. This is rediculous that corporate Walmart can not allow their stores enough payroll to accomidate their customers.
It is irritating and frusterating for all involved.
Lynda of Fresno CA (06/13/08)
I called and left several messages requesting a return phone call from Barian Booker a Marketing Manager in Ceres, California. I called nearly daily for the past week without any answer or return phone call. Finally, one week later after many answer machine calls, Emily in the office picked up the phone at 3PM on Friday. I was prepared to ask for a different Supervisor. My Primary concern is that the Fresno, California Walmart located at 3680 W Shaw Ave is no longer taking School Purchase Orders without some Company Business Card that would charge interest and late fees on the Purchase Orders...forced credit on Non profits?
We have had no hurdles with places like Costco, Target, Lakeshore, GW, etc., they respect our School Districts and their Purchase Orders. I am a teacher in a school district with nearly 15,000 students. It feels rather disrespectful and unrewarding to have to go through such lengths to spend a PO for $350. I had selected a digital camera for use in my Kindergarten Classroom.
I personally shop for thousands of dollars of classroom materials at Walmart Annually. This frustration makes me want to shop only at places that are teacher friendly like Target, Costco, Lakeshore and the like who have no hurdles and respect our school Purchase Orders.
Possible loss of $350 Grant Money because of a change in their Purchase Order Policy, much time due to employee misunderstanding of PO policy changes, and gas money .
William of Interlachen FL (06/13/08)
I purchased a laptop and 2yr service plan at the Wal-mart store #2056 in June of 2007. When I purchased the laptop the cashier said that I should purchase the service plan as well, because she said that if any thing were to happen to it all I would have to do is call the service plan number and they would fix my laptop. So now that I need to use the service, when I called to get my laptop repaired today they informed me that it was not covered for the repairs. So now my only option is to go to my local news station Help Me department. I do not want my money back or a new laptop, I just want the service that I paid for.
Lose of $826.00
Agnes of Charleston SC (06/13/08)
June 4, 2008 a charge of $159.19 was placed on our Visa card; it was immediately voided. We just received our statement and the charge is on the statement, but not the credit. I called the store and they said they do not issue the credits until the following month. Isn't this against the law? They are making use of our money for one month! Transaction date: 6/4/08 Posted date of charge: 6/5/08 Posted date of credit: ?
Our money was withheld for 30 days. I hope it does show up on next month's statement. What about all the people who would not have the $160 to pay? How can this be legal?
Teresa of San Antonio TX (06/10/08)
The incident this morning has taken the cake for this Wal-Mart and all Wal-Mart's as the customer service treatment is across the board. Aside from the Wal-Mart greeters checking your already made purchases feeling like your privacy is invaded when I am just trying to buy something and checking you on your way in as well. The lack of assistance when you are in need of something and then when you finally do receive assistance the employees act put out.
Two weeks ago while checking out my daughter was watching the receipt tape roll out at the self-checkout and took it in her hand to prepare to take it off when it came out and the guard on duty came rushing to our register only to take her hand off of it! This morning my son and daughter were not more than 15 feet from me in my plain site playing with the balls within a 4 ft radius as I looked at tents when an employee came up and asked them where there mother was in which I replied to her right here she looked at me then looked down at my children and began taking the balls from them and told them to go with their mother. They stood there as I in amazement. I did not call them over, they were not hurting a thing and it is the toy department.
My son took another ball out of the holder and employee number two came around the corner, took it from him and placed it back into the holder. Again, I did not call them to me as it was something we have ever had trouble with and they were not hurting anyone or anything.
A third time my daughter took a ball out of the holder and yet a third employee came and all three of them surrounded them as if to intimidate a 3 and 5 year old into leaving the toy department and premises for that matter. I nearly dumped my 300.00 pending transaction right there to go to Target as I have NEVER had such experiences there.
In addition my razors are not even on the shelf and have to be retrieved by a disgruntled employee. Wal-mart is the only department store that goes to these measures on loss prevention. It is ridiculous to make people who are not thieves or trouble makers feel as if they are and to create such a hostile shopping environment.
I will never shop Wal-Mart again. I can get cheaper off-line and not have to be subjected.
Pearliesanders of Dallas TX (06/09/08)
On June 5, 2008 I went to the Walmart Store on Wheatland Road to make a few purchases for some things I needed. I had a few travelers cheques left from my cruise vacaction and they are American Express and were accepted in all the ports we visited but not the case with Walmart. The check was for 50.00 and when I got to register I signed the line and filled in Wal Mart's name the lady told me I had to wait while she checked with management and I understood that, she came back and told me I had to spend the whole $50.00 and I think my change would have been 10.00 0r 15.00 for my grandson's field trip. This made my shopping extremely difficult trying to average out the $50.00 and my grandson did not get to purchase food for the field trip.
My problem with this whole thing if the store does not accept American Express Travelers Checks it looks as if a sign should be posted explaining the policy on no change back. I have been loyal customer at Walmart for years, I purchase all my gasoline thru the Wal Mart Murphy stations and I just have a problem with this policy. I would like to know is this policy at all Wal Mart Stores Or just this one?
Linda of North Myrtle Beach SC (06/07/08)
Four years of being handicapped I have dealt with no electric chairs to not being fullly charged. There is sign out front clearly states you can get help from your car. That is not so. The greeters are not allowed to leave their spot even to go to the other end to find if there are other chairs. i have tolerated this mess now for four years and no longer.
also is the issue of insuffient amount of cashiers. The lines have been out in the middle aisle for weeks! I am next to no longer shopping there. As a matter of fact, of four weeks ago I returned to nearby grocery store for shopping and if I find a another store for other things and wheelchair accessiblity I will no longer enter a Wal-Mart.
Esther of Bloomington CA (06/05/08)
I had to wait for a manager for exactly 18 minutes because the sales person did not speak english. how can you hire people who do not speak a word of english? I have two complaints. one the waiting 18 min. for a manager and two for having workers who do not speak english.
a waste of my time during my lunch hour.
Brandi of New Kensington PA (06/03/08)
My mother, my 10 month old daughter, and myself were shopping at wal mart just like we do every week. Upon checking out there were 2 young girls running the garden center registers, the one girl was bagging for the other and then the line got longer and one of the other employees told the other girl to open. She sighed and rolled her but opened up her register. My mother went in her line and I began getting checked out by the other girl.
I had my wic check ready and seperated everything for the girl, she did not know how to process my order, so she called the other girl over. She walked over all in a fuss and ignorantly said She cant use this check yet its not the frickin 12th. Then the other girl said the check is for the 1st, she can use it. Courtney(the rude one) said well i have to call a manager and preceded to do so. She got off the phone and said all of the managers are locked in the safe room with the cashiers having a meeting. The girl that was checking me out said well I have to go on break. Courtney looked over and said ignorantly well tell her to bring her stuff over here and i will just have to check her out.
Frustrated from waiting in line so long all ready and having a 10 month old with me getting upset at the way the girl was shouting, i hurried to the other line and put my orders up on the table. She sighed and started ringing my order, all the while rolling her eyes at me and saying I hate these stupid wic checks they always mess me up. I was totally insulted at this point and I quickly grabbed the reciept for her hand. She quickly said wow wow this aint my fault this happened to you. I just ignored her and put my reciept in my purse, checked my daughter and went back over to pay for my items.
The other cashier came over to go on her break and Courtney said if this #$%^ snatches the reciept from my hand one more time, im gonna do something totally livid at this point because not only did she say it loud enough for me to her and everyone around but my little girl heard her say it also.I stopped her right there and said OH really what do you intend to do? She replied I dont know but im gonna do something, it aint my fault this happened to you. I then said I would like a manager here now. Courtney said they are all on break.
at that point two managers happened to be walking by, I said come here now please I need you over here The both approached and Courtney said Ive had enough and she ran off, leaving all of us customers at the register. The one manager looked at me, rolled her eyes and went off after the girl. the other manager said what happened and I told him, and my mother told him, and the doorman greeter agreed with what happened, he saw the whold thing. The manager said well im sorry about this and I will have someone talk with her. I said yeah i think you should. and he said well you ladies have a good day. My mother, daughter and I proceeded to our car when my mother told me to go back in and get her name. That is when I asked the doorman and he said her name was courtney.
This was not the first time I had a problem with my wic checks at wal mart. Wal mart does not carry their baby formula in cases, so you have to buy them individually and sometimes its 30 at a time, some of the cashiers dont like it and they get rude. But this time was totally different, all I was doing was standing in line trying to get food for my baby, and I was threatened by a walmart employee, embarressed because there were other people around and totally humilliated.
Now I am afraid to ever take my daughter back into a walmart again, and have her subjected to that. I am tired of the cashiers at walmart looking down on and being rude to people with wic checks. Something has to be done, I am a good person and I never like to make a fuss, but I have never been so worked up about something in my whole life.. It was a terrible expierence, and I will never shop at walmart again, and I will tell everyone I know to do the same.. Every time I go into use my wic checks its about a $200.00 order, plus other things I buy. My mother and I are at walmart at least once a week.. Think of how much money they are gonna lose. All because of one ignorant employee, and a not caring manager.
Elma of Strathroy Ontario OTHER (05/31/08)
Having shopped in Walmart for years, both in Canada and the USA, we were thrilled when Walmart opened a store in Strathroy, Ontario. However, the service and the stock kept on the shelves, have really gone downhill. Because it is a small store, it is hard to find a variety of sizes, for example, in shoes, and we had the experience where the help were snippy when questioned.
On Thursday, May 29th. around 4 PM. my husband and I went into the Strathroy Walmart to buy a number of items, one being a ladies watch with an expansion band. I finally found one, and asked the salegirl if the bracelet could be adjusted to fit. She told me to go to the Jewelery Department, where these adjustments were done. So I took it over there to the girl behind the counter. It took her over 5 minutes of gouging the packaging with a scissors before she freed the watch. Then she told me she wasn't trained to shorten expansion bracelets. So I asked her to get someone who could.
Eventually some fellow showed up - he couldn't do it either. So I went to Customer Service, no one was there. Eventually, a girl showed up, I gave her the story, and she went off somewhere only to return later with two teen-age girls. They asked me what the problem was, if you could believe it.
At that point, I asked for the manager. Eventually, he showed up, and to make a long story short, ended up telling us the person who could do this adjustement left at 3 PM. Well,I bought a watch somewhere else, and at a better price. Unless one finds what one wants already on the shelf, there is little service as the floor people have limited knowledge and apparently limited training. We are now inclined to shop elsewhere than Walmart.
Frances of Stokesdale NC (05/24/08)
I try to buy Cedar Shavings at this store, but they are always on the very top shelf and can't be reached. If you try to get help you may as well plan to stay half your day waiting on someone from somewhere to respond, if they respond at all. It also seems that things are out of stock, and aren't replaced in a reasonable amount of time. Pretty bad when you go with a list in hope of buying what you need and can't get half of what's on your list.
The employee's, if you can find one seem to care less if you need help or not, and never have knowledge of merchandise are selling. Maybe someone should address this, or at least put things in reach and teach the persons working a dept. what they are selling.
Frank of Des Plaines IL (05/20/08)
Before I went to shop at WalMart in Mount Prospect, IL., I phoned the number shown on my WalMart Credit Card. I had not used my card there for several weeks and wanted to make sure my card was paid up to date. I spoke with a CSR in the store first, and she told me that her system could not give me any specific information. When I phoned the 877 number, I was transferred to a different person who advised me that there was no balance due. So, I proceeded to shop. I went to the register with a shopping cart full of flowers and the clerk told me that the card was not valid. I told him that I was just advised that my card was good and had no balance.
After I paid with a Bank of America card, I called the 877 number again and asked to speak with a Spvr. I do not know his name but it was about 4:00 p.m. yesterday, 05/18/08. He said my card was no longer valid due to late payments for three consecutive months. My complaint is that I was not advised by phone, letter, fax, or email that my card had been cancelled. It was a little embarrasing at the store when I got in line, only to be told that my card was no good. There should have been better communication. I am not sure how this has affected my credit score but am certain I have lost some points.
Probable loss of points on my credit score.
Nina of Palm Bay FL (05/13/08)
i bring my baby with me to walmart and i find the baby carts outside weathered and nasty my complaint is they need to acommidated people with babies not throw the baby seats outside every time i go i have to lug my carseat in and out and when i do i have to put it in the back of the cart having no room for my groceries a mutimillion dollar company should atleast acommidate parents with babies
Wanda of Fitzgerald GA (05/13/08)
I had finished my shopping at Walmart Superstore and checked out and paid for my merchindise. I went back around behind the place that I had checked out, waiting for my granddaughter to call me to see if she needed anything from their store. While I waited, I looked at an item that cost about 99 cent. Some kind of bottle stopper. As I turned the package over to read the back, the product fell out into my hand. I finished reading the back and proceeded to hang it back up and before I could put the little stopper into the plastic cover, this Ingid ran up to me and asked me what I was doing and grabbed the bottle stopper away from me and accused me of shoplifting. She spoke very loud so everyone around me could hear her.
I was so embarrassed and she would not even let me try to explain what I was doing. I tried to tell her that the package was already opened and all I was doing was looking at it when it fell out, so it had to be already opened. Anyway, after she embarrassed me, I heard from my grandaughter and asked if it was ok for me to leave. I started out and noticed the rack there with all of the graduation cards were and I needed to pick up a couple of cards and gift bags for gifts for my gifts that I had purchased the day before. As I looked at the cards, I noticed that this Igrid and another co-worker had followed me and was standing there watching my every move. If I moved, she moved.
I went back to checkout to pay for my items, while waiting I noticed that there was two baby caps that was underneath my purse that the checkout girl had forgot to ring up, I stood there and thought about whether to get them or not and decided not to get them, being too lazy to take them back where they belonged and also scared to move because Ingrid was still there looking over me along with her other worker, so I reached into the drink machine to get me a coke and I lay the baby caps on the rack.
Well, here she comes again yelling that she saw me put these caps on that rack and I told her so what, I did not want them but she was so mad that she would not even hear me out, she justed yelled aloud so everyone could hear, and I tried to ask her why would I shoplift something that small when I had just spent $169.00 with her. She just kept saying that that was shoplifting.
Then I stepped forward to pay for my other item, I picked up my two gift bags along with the ribbons and tissue paper and one of the curly ribbons fell into my purse. I did not even see it fall in there, but I would have when I started to pay for it, but she did not give me time to pick it up nor did she wait to even see if I was going to pay for it. She ran over to me again yelling, I saw you put that into your purse and that is automaticly shoplifting so you need to come with me. I told her that she was making a mistake and that she was standing right there when I got these items and she also saw me pick all of it up and that ribbon fell into my purse. She says that because it was in my purse that it was automaticly shop lifting. I argued with her that she had been right there watching me when I got it. She was talking so loud and being so ugly to me that every person in the store was standing there gawking at me and hearing everything she said.
I asked her, what was she trying to do? I said that I had every intention of paying for it and I would be crazy to steal something with her standing right there watching me. I was so embarrassed that I did not know what to do. I finally told her that I had not even left the store with the stupid curly ribbon in the first place so how could she charge me with anything. So I'm waiting to pay and she says, mam, if you're so worried about me accusing you of shoplifting, then you need to pay for that paper in your buggy. She had me so nervous and almost in tears and she was enjoying herself so much. I took out the roll of paper and then I noticed that a package of the tissue paper had fallen down into the side of my buggy and I showed it to her so she could see that I was paying for it also. I paid for my stuff and asked again if I could go and she said I don't know, can you?
I walked out the wrong door, I had parked at the other entrance, but I was just so mad and embarrassed that I didnt even remember which door I used. I walked across the parking lot to my car and saw a women coming out with a pen and paper to write down my tag number. I left so fast that I don't think that she got it all, but it didn't matter to me, it was just the final straw.
This women was black and I don't know what she had against me unless she just does not like white people. I just can't figure it out. But I do know, that she was supposed to wait to see if I left the store without paying before accusing me of shoplifting and that she didn't do. If she had just done that, all of this could have been avoided. I'll never forget the looks on all of the other people as long as I live. I couldn't tell if the stares and them shaking their heads was because that thought I was a shoplifter orif it was for her because they thought she was so stupid. All I know is that I will never shop at Walmart again as long as I live. I know that something should be done about this. Could you tell what I should do? Thanks very much.
Erika of San Jose CA (05/11/08)
On 05/10/08 I visited Walmart store 2524 in hopes of picking up a card for Mothers Day. I was unaware of their hours and arrived at 10:50 p.m. I saw other customers still going in and was happy to know it was still open. An announcement was made shortly before 11p.m over the loud speaker stating that the store would be closing.
I got in line @ 11 and picked up a $50 Walmart gift card at the register. My daughter asked if she could grab a bag of chips and I said yes. We turned around to proceed to the snack aisle. On our way I was rudely approached by a man without a badge with an irate voice stating that the store was closed. I looked around noticing other customers still making their final purchases. Before I could take my next breath or step, he points behind me and yelled, That way!?
I instantly felt threatened and asked, Im leaving, are you approaching everyone in the store demanding that they leave this way??He said, Yes, were closed Ive been announcing it for the past 45 minutes!? Judging by the button up shirt, I asked if he was the manager and he said yes. I asked for his name and he stated Russell. I asked for his last name and he said, Russell, thats all you need to know!? I was in absolute shock. I couldnt believe the way he was speaking to me. I wasn't sure if it was because I am African American, or if he was tired, or always that rude to customers.
I have been a Walmart customer for years and have never been approached that way. I told him that he was being very rude and his response was, Yeah? Oh well.? Immediately I went to the register to ask what his last name was because I was so upset, however, the clerk at the register stated that his name was Russell, she didnt know his last name but hes the only Russell. I proceeded to Customer service to ask for the corporate office phone #. I was told that the corporate office is in Mountain View, CA but they didnt have the telephone # or address. I asked for Russells last name, however, they didnt know it either and stated that hes the manager and everyone knows him as Russell.
The manager is supposed to be set the example on what is considered good customer service. If he doesnt value the customer, I wouldnt expect that he cares if the employees treat customers with the 3 basic beliefs that Walmart is supposed to be so firmly committed to according to their website in regards to ethics; respect for the individual, service to the customer or strive for excellence. He had no respect for me as an individual, otherwise he would have politely reminded me that the store was closed and offered assistance instead of causing a scene in front of other valued customers.
Mental frustration more than anything, I felt as though I was discriminated against because because I'm African American because I didn't see him appoach anyone else when I saw several customers still shopping. The man stood in front of me as to say that he dared I take another step.
Erika of San Jose CA (05/11/08)
On 05/10/08 I visited Walmart store 2524 in hopes of picking up a card for Mothers Day. I was unaware of their hours and arrived at 10:50 p.m. I saw other customers still going in and was happy to know it was still open. An announcement was made shortly before 11p.m over the loud speaker stating that the store would be closing. I got in line @ 11 and picked up a $50 Walmart gift card at the register. My daughter asked if she could grab a bag of chips and I said yes. We turned around to proceed to the snack aisle. On our way I was rudely approached by a man without a badge with an irate voice stating that the store was closed. I looked around noticing other customers still making their final purchases. Before I could take my next breath or step, he points behind me and yelled, That way!
I instantly felt threatened and asked, Im leaving, are you approaching everyone in the store demanding that they leave this way? He said, Yes, were closed Ive been announcing it for the past 45 minutes! Judging by the button up shirt, I asked if he was the manager and he said yes. I asked for his name and he stated Russell. I asked for his last name and he said, Russell, thats all you need to know! I was in absolute shock. I couldnt believe the way he was speaking to me. I wasn't sure if it was because I am African American, or if he was tired, or always that rude to customers. I have been a Walmart customer for years and have never been approached that way. I told him that he was being very rude and his response was, Yeah? Oh well.? Immediately I went to the register to ask what his last name was because I was so upset, however, the clerk at the register stated that his name was Russell, she didnt know his last name but hes the only Russell.
I proceeded to Customer service to ask for the corporate office phone #. I was told that the corporate office is in Mountain View, CA but they didnt have the telephone # or address. I asked for Russells last name, however, they didnt know it either and stated that hes the manager and everyone knows him as Russell. The manager is supposed to be set the example on what is considered good customer service. If he doesnt value the customer, I wouldnt expect that he cares if the employees treat customers with the 3 basic beliefs that Walmart is supposed to be so firmly committed to according to their website in regards to ethics; respect for the individual, service to the customer or strive for excellence.
He had no respect for me as an individual, otherwise he would have politely reminded me that the store was closed and offered assistance instead of causing a scene in front of other valued customers. He spoke to me as though I were an employee being scolded for stealing. I never said that I needed to still shop or asked him if he could allow me more time. Before I could say or do anything, I saw his stretched out arm, pointed finger and angry face. If he were striving for excellence he would have offered assistance or let me know the store hours so that I could have made other arrangements. He would have apologized for any inconvenience while reminding me that the store was closed while asking if I needed help locating the register... I hope other customers do not have to be subjected to this type of behavior, especially by management.
Mental frustration more than anything, I felt as though I was discriminated against because because I'm African American because I didn't see him appoach anyone else when I saw several customers still shopping. The man stood in front of me as to say that he dared I take another step.
Edward of Lewiston ID (05/11/08)
for the past three years I have been using a charge card not in my name. I have permission to use the card, since I am shopping for the owner of the card. I have a note of permission, I sign my name and I have proper ID, I also slash after my name and put the card holders initals after my signature. Last month I charged 3500. the month before 1200, the month before 1700 etc. all of which were paid in full when the account statement was received.
Tonite I was humiliated and the card was refused . I have never had trouble but this assistant manager took it upon himself to tell me that the store would not allow it.....well what happened the past three years and why should my looking like something be an issue? If I had stolen the card I think I would have charged different items than dog food for their dog, cat food and cat litter for their cats. I am sorry that this happened because I do like most of the employees and they all seem to treat me with nothing but respect, however this assistant manager thinks he is so much that he has now made me feel that I am no longer welcome at Wal Mart.
The items added up to 120.00 and had to be left behind. Some of the items I needed for tomorrow as it is Mothers day and the owner of the card wanted to have a cake made. However I did go to Safeway and purchased enough to get by tomorrow, and I can shop K Mart or Shopco for the pet supplies Also my feelings were very much hurt at the whispers of the line of patrons gathered behind me thinking it was funny that this guy would refuse the obvious good charge because he thought my being gay was not crediable.
Melissa of Charlotte NC (05/11/08)
I needed to return 2 watches at Walmart, i had them in my purse, i left the receipt in my car so i went back to get it from the jewerly dept where i had to do my return, on my way out the Door Alarm went off, the associate by the door asked me for a receipt (which was in the walmart bag i had bought some candy for my 2 kids)i gave it to her she marked it but then she asked me to see what i had in my purse, i showed her and explained i was going to my car to look for the receipt, she said i had to go inside with her so she can verify is true that i had tried to return the watches at the jewelry dept, i asked her to get her manager thinking the manager was professional enough to figure out her associate should not had asked me to see what i had in my purse, all the manager did was call jewelry dep and told me it was ok for me to go without an apology,
i went to my car got the receipt went back inside to show it to her and she did not bother to come she sent another supervisor, i showed her the receipt and asked her to show me in writing the policy that says the associate can actually check my purse, she said there wasnt any and apologized and said she will adress it with the associate.
i was with my children, they should not go through anything like this because of their poor cust service, management and training skills.
Kristina of Elyria OH (05/08/08)
My son got a job about 3 months ago he wanted to save money for the things he wanted and one was an Xbox 360. Well he finally had enough and yesterday we went to walmart to get his 360. He was so happy and me as his mother was so proud that he was learning what working was all about.
Well we get home from walmart and open the box. It was a mess. the controller was covered in dirt or food. Nothing was sealed in the the proper way. It was horrible. My son had just paid full price for a used Xbox. I was upset. I made him pack it back up and we went back up to walmart. We were treated horrible.
They were very rude to us it was unforgiveable. They did give him his money back. But I bet they put that back on the shelf for someone else to buy. They didn't even let us fill out the form as to why we were returning it. I lost gas and time and also my respect for walmart ! They also never said the were SORRY.
Jenny of Roswell NM (05/08/08)
Well in basic terms I simply called to Walmart to ask if they had a certain leggings. Leggings? How hard could you say that is to find? NOt that long right? Well this person receptionist told me right away that NO! we dont have any Im like ok when do you think you'll recie ve more? No we dont have any and we never did! Me im shocked. I said what? walmart doesn carry any leggings? thats impossible i know you do. The next day i go down and i find ALOT of fricken leggings lined up nicely in the womens langeray department.
The cause of this stupidity from the employee answering the phone was that she was the answering phone person no the employee in the department that i was looking for. Second she never transfered me to the right department only talked to her. Whic she wasnt much help anyways. So what i think happened was that she was inconsiderate of my needs, and she was completly unaware of what she was saying and doing to the costomer which was me. I think Walmart is like any other company that carrys average qualified products but horrible service. And i do appreciate the employees that truly work hard and like what there doing in he time of need for there customers. Because we are there salary not the other way around. So some of this employees better start perking up to there customers or else something not good will happen to them! Thanks for your time.
Anna of Clinton MD (05/08/08)
The personnel in the electronics department treated me and several other people in a most rude and apathetic manner. This happens in other departments of this same wal-mart and the attitude is absolutely bordering on hostile! I waited over 40 minutes to purchase a $250 object that was in stock but supposedly only one person had a key to access it. Other people were waiting too.
There were 6 employees hanging around, talking, generally doing NOTHING, including the guy who was supposed to have the key. The only reason I waited was because it was my husband's birthday and this was to be his gift! Wal-mart has great prices and I would like to continue to shop there, but I CANNOT ABIDE THE WAY I'M TREATED!
Art of Clearwater FL (05/08/08)
I got my tax incentive money and went shopping at Wal-Mart. I took my wife and let her lose with a shopping cart. I got a nice gas grill, and a couple of tanks and wrote a check, then loaded it up. My wife was still taking her time in the store, so I got some garden supplies, and wrote a check for it; Then my wife showed up with her items and I wrote a check for that and all hell broke loose! The total amount of all three checks was $501.00. They said that I broke a rule and I was a security risk! After waiting for several minutes a manager showed up and said it's to prevent theft, but she went ahead and processed my wife's items. Then a security truck was in the lot and followed out. The Wal-Mart Manager informed us that we were not allowed to write another check there for a couple of days. What I did not know was the same check approval service that Wal-Mart uses every one else in town uses the same check approval service, so the rest of my tax incentive money is frozen.
As a result of Wal-Mart label me and freezing my account I can't buy anything. I tried to get some parts to fix my car at Auto Zone with over $800.00 dollars in the Bank and was declined! Now my car is broken and my account is frozen. This is too harsh a system for someone that was doing my civic duty with my tax incentive money. Maybe I should have bought the cheaper grill after all? I doesn't matter. I can't bay any food to cook on it.
Candis of Santa Fe NM (05/07/08)
Santa Fe store needs major improvement. I have seen the store here get worse and worse over 15 years. They do not keep stocked the True Value brands. On a recent trip, I could not find TV French Vanilla Instant Cappuccino, Arabica instant coffee, Amaretto creamer, and Sams diet cola. They have never carried the TV ruffle potato chips [easy to find in Albuquerque stores]. They do not carry margarine and seldom do I find even Cool Whip. I dealt with the manager of tobacco to find out why she could order Misty non-menthol lights 120's and not the menthol lights 120's.
I stopped regular shopping because she would not. Then I saw them in the store recently and the clerk [clerks are generally very helpful] said there was a new person ordering the cartons of cigarettes. Yesterday, I called and was told they had TV converter boxes only to find them out when I arrive. This store is badly stocked, spends a lot of time badly rearranging departments, and the department managers I have dealt with very un-helpful if they even show up when paged. Santa Fe needs upper management help desperately to just being this store up to acceptable. Many friends will not even walk into the store any more. It is a waist of time if you have to go to another store afterwards. I have also seen unsafe conditions as kids climbing a ladder used for stocking left unattended in the isle.
Virgle of Daleville AL (05/05/08)
I had pay for some stamps and other items. The clerk did not have any. So she sent word to Chad that she need them for me. He just walked around talking to different sales ladies ,and then walked to the door for about a minute he saw me looking at him. He then walked back out into the store about the first row of shelf picked up a case of water looked at me,and then walked into customer service and out through a doorinto a room. All this took over 15 minutes.
So I walked over to customer service and got my money back. I thank this manager need to attend a customer relation class,or maybe the store manager Marlene Thomas should be told about this person so that wouldn't do this to someone again. Thank You for your time
No Damage just wasted about twenty minutes wating on someone not wanting to wate on a customer
Mary of Columbus OH (05/03/08)
First for all standing in line to check out, they open a register that I,m standing at make me move back so they can check out someone standing in front of me, and pass the register. This may not seem like a task to you but my mother is behind me in a wheel chair, and 3 other people behind her, waiting to check out. The people in front of me that she wanted to check out is next in line to be checked out in the front register.
Then comes a person with an attitude telling me that I have to get into the line in front of me. I don't need to tell you that is is all most impossible to move a cart full of grocerys and my mother. Now I have to wait so that the people in front of me are taken care of while the people in back of me are being checked out.
Now after all the waiting we go to exit the building and you have a person at the door checking everything that isn't in a bag. Which my mother purchased two Metal Roosters. She desides to put up some posters and tells us to wait. and I said no,and kept walking, mind you it is raining very hard, she yells out in front of everyone that she is going to call security on us and I said that she could kiss my ---, and kept walking.
I quess what I'm trying to say is if you don't want the disableds money it will be taken elsewhere. They need to change their way of doing things, and right now. I'm telling everyone that I know what happened and not to shop at Wal Mart. We are the people spending our money and don't need to be treated as though we are the crimminals
Kavita of Kent WA (04/27/08)
I was shopping at the Renton Walmart today (April 25th) and was looking for a car wash brush and found that there was one left on the shelf but it was missing the handle. I went over and asked the store associate at the tire center and asked if there was more available.
There were 2 associates at the counter, Teresa and Zeny. They both started to laugh at me and said something to each other in some foreign language. Zeny looked at me and said in a very rude way to go to the Covington store. I asked if she could find out if the store had one and she very rudely said that I should just go there. I looked at her and commented that she could have at least been nice about it and she said Oh My goodness to a customer that she had started to help.
She did not care about how I felt and I had several people next to me who commented that I should complain to a manager. I left and went back to ask them what their names were. Zeny was still at the counter and she gave me her name, Teresa was away and she very rudely yelled out her name and they both said THIS IS OUR CUSTOMER SERVICE and GOODLUCK TO YOU.
We were all so shocked to see how they reacted. They did not care about how we felt and told us to go ahead with our complaint. On our way out we asked to speak to a Manager and repeated our experience of what happened. Her comment to us was that usually Zeny and Teresa are not like that and she will take care of it. We were amazed at the way these two associates behaved and hope that some sort of action is taken as it seemed that they did not care and I don't beleive this is not how a customer should be treated.
Sue of Lehigh Acres FL (04/21/08)
I went to the Lehigh Acres, Fl Walmart today to pickup a few items. The store was extremely filthy @ 2:30 in the afternoon. I attempted to go to the check out counter but there were only a couple of registers open and the lines were ridiculously long and I was on a time crunch. I proceeded to the garden center to check out. I went in line behind another woman. I placed my items on the counter but instead of serving me the cashier placed her lane closed sign on the counter and walked away without acknowledging me.
I asked her where she was going but she stated she was about to help another customer. I was extremely disappointed with her behavior, her utter disregard of my presence. I asked another associate if I could speak to a manager. The assistant manager listened to my complaint but was so nonchalant about the incident, I was completely disgusted. I want to know what has happened to customer service. Is that a thing of the past. If they had some competition they wouldn't treat people in such a manner. I wonder what Sam Walton would say. What a disgrace Walmart has become.
Maria of Selinsgrove PA (04/21/08)
On april 18, 2008 I went to walmart on Selinsgrove Pa to cash my payroll check and I was 100.00 dollars short and noe Walmart refused to gime me my 100.00 dollars back. I have a co-worker that he was 20.00 dollars short the same night but he was lucky he got his money back. Arlene the head cashier counted the money that night and found 41 plus dollars over on the register and in the morning I spoke to Mark store manager and he transfer me to accounting and accounting told me that the register was short and not over.
Accounting handed the case to Scott on Loss Prevention and Scott told me to call him back on Monday 21 april, 08. I called today and I just spoke to Scott and he told me there is nothing he can't do about it that he saw the store video and that the video shows the Lady handing me the complete amount of money and that he can see 2 bills of hundred dollars each on the video. My check was 287.64, I purchased a bag of diapers for $10.56 and Baby wipes for $4.96 a bottle of Dasani water for $1.28 subtotal $16.80 plus check service cashing $2.87, check tending $287.64. The change due was suppose to be 267.97 but was short for $100.00 dollars. I complained to the main Walmart corporation in California and I haven't heard anything from them.
Mentally frustate, I cannot sleep and I have bills to pay I live from pay to pay and Walmart trated me like I wanted to take advantage from then cause I am not a wealthy person I am a very honest person and I always cash my checks at this walmart cause is open when I get off from my second shift.
Sharon of Lamarque TX (04/15/08)
I am very unhappy about your poor customer service. The last few times I have visited this store, I had problems getting check-out. The attitude of this store is you're getting it cheap,so shut up and wait. I can choose the place I shop. I feel this store doesn't value me and well as others who shop at this store.
I place my prescription at your store. I wanted to try out the service. When I left I need my blood pressure medication I just got, because the service was very slow.(many people in line and ONE checker). I called it in the day before and it still took over 2 hrs to get it. In the next few weeks there will be a super Target opening up. Even if I have to pay a little more, and drive a little more, I plan to take my money down the street. Please remember, you won you customers one at a time, and you are going to lose them that way.
Last night there where over 150 people in line and 4 checker. This show me as well at the others in line with me at the time, you don't value us. The management in that store is the worst I have ever seen. If I know when their peak time are you think they would know. My days as a customer of Walmart is numbered.
Rebecca of Cincinnati OH (04/06/08)
Walmart has TERRIBLE customer service. The superstores are the worst culprits. I have had problems trying to find items like a picture frame hook for example and when I eventually find a sales associate they point in some indiscriminate direction and say its over there in housewares. I knew that!
I recently went on line to find a specialty bike that Walmart sells. The web site said it was at limited stores. I tried calling several stores in my area. I was put on hold about ten minutes at each location and was NEVER connected the the department. Finally I did call a location that helped me.
I have begun shopping at Target and other stores now. Walmart is no longer the mecca of department stores for me. I agree with Patricia from Georgia. Walmart seems to think its monopolizing the retail industry and has slacked off emphasizing good service to customers. I disagree with Patricia they are fearing that bad employees will use the race card. Probably the managers fear the workers will use the I can find a better job than this one card. The employees seem disgruntled to me. Wake up, Walmart. Even the most successful business can go down the tubes without customers.
Patricia of Jesup GA (04/01/08)
I usually call the store manager to complain or compliment a WalMart employee. Compliments may be passed on but it is obvious the complaints are not addressed. With so many registers to choose from, you still have to search for one with a light on. It appears WalMart really does not even want customer relations with all the self-service stations they have opened. I chose register #8 today and like every other time, here was a cashier that obviously does not want to work. The hateful glare she gave me and the way she slowly strolled to position made that clear. I made one casual remark trying to be courteous and she did not speak. I knew she wasn't a mute when one of her friends walked by and she stopped to chat and laugh with her. But from beginning to end, she never spoke to me.
Because this is common here at our Walmart, I managed to complete my entire Christmas last year without ever walking through their door. If WalMart thinks that now they have the monopoly and can forget all about customer relations, it is time customers show them to be wrong. Prices may vary a little at other stores on some items, but I am learning to shop around. If I have to use coupons to make up the difference, so be it. It appears to me, WalMart is afraid of their own employees. I think they are so afraid of an employee screaming the race card, they will not enforce common courtesy. Mr. Walton would never believe what his company has come to. He shopped his own stores and would even fire employees like the one that checked me out today. Those were the 'good ole days' when an employee knew to be courteous, or find another job.
Edward of Austin TX (03/16/08)
I have been in the checkout line for 20 minutes. I thought I would try out the new super center. Consider me a former customer. Incidentally, I have been here this long after picking the shortest line, and I still have 3 people ahead of me.
Beverly of Leary GA (03/16/08)
I can never find a wheelchair for my mother who is 85 years old. She cannot operate those electric carts. I would like to see that this store has wheelchairs available for people such as my mother. I don't like leaving her sitting in front of the store while I go shopping. I worry about her constantly. Please help me with this matter. Thank you.
Robert of Melbourne FL (03/12/08)
I was waiting for medication and notice that Joyce of ten year service was badgering a lady, well really belittling a handicapped lady, so I took it upon myself to tell another customer who happened to be her cousin. She was rude, down right rude. Joyce of ten years must really be a mean person for what I saw.
I just hope she was alright.
Lori of Albany TX (03/11/08)
I shop Wal-marts all the time. I thought this can't be happening. I walked into Eastland, Tx. 24 hr Wal-mart on March 8th, 2008 for a fishing license at 5:30 in the morning. Evelyn called for assistance for the sporting goods dept. She was told he was on break and should be getting off soon (I heard this over her walkie talkie). She called for him to help someone in his department. After 10 minutes I walked back to Evelyn and told her he hasn't shown up. She got back on the walkie talkie with someone and asked is he off break and coming? If I need to I can go, I know how to run the machine. So she called for him again.
I walked back to the department, not believing this woman went back to stocking her merchandise! An employee, young male, I don't know his name he was not wearing a name badge, only his breakfast on his shirt. After he mumbled for about 10 minutes he called Evelyn for help! I stood their shocked at my patience's end. She didn't know exactly how to run it because I asked for a resident fishing license and I received a $38 dollar salt water license. I took it knowing it was wrong because I was suppose to be on the lake at 6:30 for a fishing tournament with my husband and I was in Wal-mart for 40 minutes.
Minnie of Greenville, NC (03/10/08)
I went to Wal-mart to buy some groceries around 12:40 p.m. today. I go every day, and I am called here MS. WAL-MART. I love the store. I know so many people there. Everyone always seem so friendly. I bought $35.25 worth of groceries. I paid $15.25 with a check and gave her $20.00 cash. When she put the check in she asked me for my ID. I told her I left my pocketbook in the car because no one usually ask me for my ID. She said she ask everyone for their ID. I said to her that the lady in front of me had just bought $340 plus worth, and she did not ask her for her ID. She said she had paid with debit. I said you said you ask everyone for their ID? She got really mad and loud and told me her husband was a cop. I asked her what did that have to do with this conversation unless it was a threat? I told her I was taking it as a threat.
I went on out of the line, and she was talking to the lady behind me about our conversation--and loudly so. I asked for the lady in charge, Dana, and she called the manager. I think his name was Mark. I told him what happened, and she was still talking. He told me that he would talk to her and get back to me. I would have let it go if she had not told me her husband was a cop. We are in the city where the man shot the couple coming out the front door. I have had knee replacement surgery, and I try not to have my pocketbook with me because I could not run if someone tried to rob me. Actually, I was on my way home from Physical Therapy. I will say she did put my groceries in my cart, and I did thank her. She saw me limping. I would think that with me being old enough to be her mother, there would be some kind of respect--and secondly a customer. I have had three businesses, and none of my workers were ever supposed to talk to the customers the way she talked to me.
I would like for her to be disciplined--not lose her job because she may need to work, but know that she can't talk to customers that way and not use her husband working as a cop to threaten people.
Lisa of Mcminnville OR (03/09/08)
I purchased money orders through their service. I went back a week later as it turned out I did not need a couple of the money orders I purchased. The money orders still had the stub portion attached to the money order. However, I was told they would not honor this product. If they will not honor or stand behind the product they are offering as a service as an agent representative for MoneyGram, then why are the selling them? I give them my cash and a fee for a guarantee that the money orders are as good as cash. Then why if they sell them, they won't honor them? I have submitted a complaint to both Wal-Mart and MoneyGram and am waiting to here their response.
Carol of Amelia OH (03/08/08)
On the Friday, the day before blizzard of 2008, I watched 2 older lady employees having to push carts into the store with heavy snow and hard winds while there were young boys (employees) who where standing around doing nothing. The manager is always having the older people to do all of the hard stuff, and they still get the least pay than the young ones. What happened to respect?
I am sure that nothing will EVER be done!
Bob of Lillian AL (03/03/08)
I asked for help getting a computer chair down from a high self. I was told, "We don't have time; do it yourself."
My back went out that night because of the lifting.
Tammy of Brandon FL (03/01/08)
I went to Wal-Mart, (where I have shopped for about 4 years). I went to the sporting good section to purchase a small cooler for my lunches at work. I walked to the end of the counter and watched two employees stand there, talk and laugh, and finally I walked around to the other end of the counter and the women said do you want to pay for this, I said yes and she said well this is the register. I guess if you go to the end of the counter, then you don't get any customer service. I left it on the counter and walked out. I have been a Wal-Mart shopper since they have been around, but I will be changing stores. I hear Target is going Super, guess that's where I'll start going from now on.
Verisa of Asheville NC (02/25/08)
On 2/25/08 at 0900, I went to Wal-Mart, with family, to shop. There were no riding carts for handicapped persons available. I am disabled and can walk only short distances. My brother does only slightly better. The greeter at the door referred us to the entrance near the grocery aisles. We eventually made our way to that entrance, asked the man if their were riding carts for handicapped persons available. He was curt, said no, there's a wheelchair. (That wheelchair was only for anorexic handicapped people, it was so small.) He then ignored us when asked if there might be another place to look. I ended up not being able to shop. My brother and father only bought a few things until my brother became unable to walk much. This is not the first time that carts have not been available. The greeters don't seem to have a clue about assisting the disabled.
They lost revenue. We had a long list of items to buy. The list got cut very short!
Joni of Meredosia IL (02/20/08)
My daughter and i went shopping at the store. She needed a motorized cart because she was hurt in a bad accident. She has a shattered pelvis, a heel that has multiple fractures and is nonweight bearing. When we went in, we were told we could only take the cart as far as the posts in front of the store. That was alright because I could let her out there. She went to cash out and realized that I had her charge card. I went to get the car. When I came back she was told she could not take the cart to the posts, she had to keep the cart inside the store. That meant I had to park the car across the parking lot and take a baby out in the cold that just had pneumonia and has premature lungs. Then, Willy showed and told me that the carts were for in-store use only. He was extremely rude. Justin was to busy dancing around by the door. My daughter was also told by Justin to get up and walk to the car. I don't care if we ever see walmart again. I also plan on calling a lawyer tomorrow about this. This is discrimination against the handicapped. I have shopped at walmart stores since they have opened.
My daughter is having more pains now than she did before because of having to go farther than she had to since she could not take the cart to the front of the store.
James of Anaheim CA (02/13/08)
First off, I was having an anxiety attack when I entered Wal-mart set off by the number of people there. I had to get some pull-ups for my kid. Feeling very uncomfortable, I walked around a bit. I quickly passed the Valentines up front which is why it was crowded. I scoped the lines and they were packed. Then I checked the area around the jewelery. As usual it was not very busy. So I went over to wait in line. I feel I was discriminated against because the lady said "sir" in a very demeaning and in an impolite tone three times to get my attention and told me that all the other Hispanic customers were there first. Magically, three other Hispanic customers appeared behind me. I was taken aback and asked her what she wanted me to do. I do not know but they are first! Then feeling discriminated against, I started to ask for the manager. I thought better and went back to electronics to pay and get out. The other looked like they did not know what she was talking about at the time, but maybe I am wrong. But how she said it and the way she looked was very demeaning. I am anglo-saxon by the way, but why should that matter?
Vonita of Tyler TX (02/10/08)
I went to the baby section and had to search around for help. Well one girl told me she was on her lunch break and another told me that she was on a lifting restriction. (I needed help lifting a baby crib). When I found the manager, who was pregnant, she had no interest in helping me. Her name was Lindsey. They need to hire people who at least know how to treat people, because if it were not for customers there would be no Walmart. Well I left and went to the one on sixty four and I was treated very well. The two guys who helped me were Ceasar and Brad and people like those employees will keep customers coming back. For the three ladies in the south tyler walmart, get new jobs, because that is not where you need to be.
Suzannegreen of Hot Springs VA (02/07/08)
I shopped at Wal-mart in Covington, Virginia tonight. I carried in two tote bags to have my groceries bagged to save from using plastic bags. David, the cashier, literally threw my groceries in with no care as to how they were place. My eggs were thrown in the bottom with can good pitched in on top. Cashiers need to be educated as to how to pack carriers and take more care with the customers' purchases.
David of Modesto CA (02/07/08)
Two Walmart Gift Cards were purchased, $100.00 each, and from the start neither were active or had a balance. When contacted about the issue a case was opened. I called back to check the status and was told that I would need to fax a copy of the receipt and the front and back of both cards. I complied with this request twice, the second time they were able to read it and confirm the fax to be an accurate copy. Next I was promised a call back from a supervisor by the name of Allehandro. Three times I was promised this and all three times Allehandro failed to comply. I most recently called last night, 2-6-08, I was told by one of their overseas call center representatives that I would have to call back during normal business hours. These hours coincide with my work hours. I still was able to call as I work in a call center myself. I was placed on hold for 30-40 minutes each time and disconnected at around 38minutes. This occurred 3 times. I now have given up on the services promised. This company has received their money for these cards and has withheld this money from me. I hope you will be able to take action against them as I have exhausted all resources.
Over 20 hours wasted, by my hourly wages this would equate to $250.00, more than the actual value of these cards.
Mary of New Port Richey FL (01/21/08)
I have shopped at this local walmart since moving to this area 2 years ago. I broke my foot in November and am still in a brace/boot. I have to use the electric cart when shopping. On several occasions when my husband took me shopping, we would have to wait for a cart. After I was able to go alone, on two occassions I had to stand and wait for a cart to be returned. Today I went to the same store and they did not have any carts available. The person in charge of the carts told the assistant they had three out of order and none available. This is a huge store in a community of retirees. I called for the manager. He finally got to where I was waiting and I explained that I shopped there and spend a lot of money there but from now on I would be taking my business to Target. I told him that having no electric carts available and three out of order was not acceptable. I asked him what was his problem. He walked away and left me standing in front of the store. His greeter made a snide remark about me having a nice day. Walmart will not have my business in the future and I urge everyone I know to boycott this store.
Rob of San Jose CA (01/20/08)
We bought a game console as a Christmas present (for $399). With the game console (and advertised on Walmart website) was a bonus offer of 5 discs for the console. To obtain the bonus you had to send in the bar code from the box and the receipt - which we did. We photocopied all before we sent them off. After three weeks, the console had problems and we took it back to Wal Mart to exchange it for a non-faulty model. Because we didn't have an original receipt, only a photocopy, Walmart would not exchange the faulty item. They would not look up the sale in their system even thought the bar code and reference details were clear on our copy.
He said Walmart had no connection with the bonus offer and if we sent in our receipt, then they had no obligation to us. We waited twenty minutes to speak to an assistant manager but he didn't show - apparently he was busy! In the end we left the store. Walmart should be a little more upfront when it comes to bonus offers that they promote and push, or at the very minimum provide receipts that can be used for such offers (like Best Buy, etc). If they had said, "here's a bonus offer but once you send in the receipts all of your consumer rights are lost," we may have thought twice. Fortunately, the manufacturers have been extremely helpful and are replacing the item. Walmart customer service was terrible.
Cecilia of Neptune NJ (01/17/08)
I bought a reburbished everex laptop off of walmart.com for my daughter in college on November 5, 2006. When I bought the laptop, I made sure I brought a 2-year extended warranty for the computer since it wasn't brand new. Well this year something inside the laptop screen busted and I sent the laptop out to be fixed. The laptop was then sent back to me a week later not fixed and when I asked for an explanation on why it wasn't fixed they told me the warranty only covered mechanical and electrical problems. I;m pretty sure it is a mechanical problem, but they still won't fix it. I am very unhappy and I deserve to have the laptop fixed, I paid for the warranty and I expect to get what I paid for.
Lubin of Raleigh NC (01/14/08)
It is always almost impossible to check-out of this store, there are never enough check-out registers open. It takes three times as long to check-out of this store as it does to do my shopping there. Also, customer service on the floor is almost none existent, unknowledgeable, or unhelpful. You need more of a security presence at this store, the merchandise is regularily walking out the door at this location.
Linda of Jackson MS (01/14/08)
I was in the city for a funeral and I visited the store for a few items. On my way out of the store, the door greeter asked to see my receipt and I asked why because everything was in a bag. He said that was the rule for that store. While I was getting it out of my purse, another guest came through and she had a bag of dog food in her cart that was too big for a bag and he said nothing to her and I questioned why he didn't ask for her receipt and he said to me that they would call the police on me. the store greeter was a white male and the lady with the dog food was white, but I am black. My question to them is why is there a difference in the south about the way their paying customers are treated? There is nothing in Walmart I need bad enough to take.
Maureen of Lynn MA (01/12/08)
I was returning a cd that I purchased in Nov as a Christmas gift. There was supposed to be 2 cds, but when my son openned it on Christmas there was only 1 cd. I wasn't able to return it any sooner than today and I had my receipt. I explained to the manager what happened and he asked me what took so long to return it, and I said that I worked and he said so did he. I have never been so humiliated in all my life by someone so rude as he, especially in front of a lot of customers.
There were no more of the cd that I purchased and they told me to come back with the cd in about a week or so. I told the girl that helped me that he was extremely rude and not a good customer service rep.
James of Trumansburg NY (01/05/08)
Last night, 1/04/08 at 6:30PM my wife and I went to the above store to get some items for gifts. First of all, Judy, my wife wanted to get her medications but I was tired and having pain in my knee so she went to the sporting goods dept. We wanted a buck knife and other items for my son in law. After ten minutes she came back to me and said there was no staff in or near the dept. Then Judy went looking for help and I went on over to sporting goods. Again another 10 or so mins. went by and Judy showed up. Then I heard on the PA help needed in sporting goods. About then another customer I did not know came to sporting goods. We all waited it seemed about another 10 min. The lady there with us said she was going to wait on herself, said she has done this before in this dept. She went behind the counter and got some boxes of shells for goose hunting. Judy and I said I am out of here. On the way out I stopped at customer service and asked to see a manager. I was told they didn't know where they were. I told them to pass my complaint on to the supervisor, and said by the way tell the manager they do a lousy job. Just want Walmart to know about this store in Ithaca, I want nothing and do not expect anything, you just need to know.
Cheryl of Clairton PA (01/04/08)
They sold me a faulty product and won't fix the problem.
I spent my hard earned money ($1,077.10), and they are still selling the same product.
Rachel of Woodstock GA (01/04/08)
On Thursday, 1/3/08, I visited Wal-Mart in Woodstock, GA to purchase paint. When I arrived to the store there was no employee working in the paint department so I requested a Wal-Mart employee from another department page someone to assist me. After returning to the paint department and waiting to still have no one arrive, I requested to have a manager paged to assist me. While waiting for someone to come, a male approached the paint department talking on his cell phone, and continued to talk on his cell phone for at least 3 minutes without acknowledging me until I asked if he was there to assist me. Irritated, he ended his call and asked what I needed. I told him that I needed paint and it was rude of him to continue to talk on his cell phone and not acknowledge me as a customer. He stated his name was Robert Lamaestra and that he was a Co-manager and that he was doing me a favor because he was on his way home and just stopped by to see what I wanted because he heard the page. I requested to have his supervisor's name, and he stated his name was Stuart Willis. I requested Stuart's supervisors name and was informed it was Mike Casper. Mike Casper's supervisor is Larry Tompkins.
While still in the store I called the 800 number for Wal-Mart to place a complaint on the service and was informed that someone would call me regarding my complaint. On Friday, January 04, 2008, Stuart Willis called me and asked what the problem was regarding my visit, and I informed him of the incident and the rude manner I was treated. Stuart stated he saw nothing wrong with Robert continuing his conversation on the phone because he was talking to him--and that Robert was a Co-manager and didn't have to help me but was doing me a favor. Stuart then continued to state that my complaint was stupid. I requested to have the regional manager's name, and Stuart refused to provided that information. As a result, I contacted the Wal-Mart 800 number again to place a complaint against Stuart and his remarks as a store manager.
Marty of Piggott AR (12/24/07)
I purchased a 52 inch RCA HDTV in June 2007; on November 18 I had a problem develope and took it to the repair place that RCA and Wal-Mart told me to take it. Three weeks later I got it back; the same issue appeared again. I took it to repair, got it back, and this time (about 15 minutes after I got it all hooked up and turned on) it happened again--all in less than a month.
Wal-mart never revealed this product had been repaired and sold it to me as a floor display. I discovered it had been repaired after I started through the paperwork to call RCA as Wal-Mart instructed me to, because it was after their 90-day return policy. The convergence is out of whack and cannot be adjusted to a proper picture. The first two times it turned out to be a power supply board. I have not returned it to the shop the third time yet because of the holidays.
Lina of St. Catharines OTHER (12/24/07)
I found the Hot Item Christmas Toy for my nephew that I had seen on TV and knew he would love for Christmas. I put it on layaway (had put money down on it) on Nov. 29, 2007. The lady at the desk who really couldn't be bothered with me took my information, my money and gave me a copy of the receipt. She did NOT mention their layaway policies change at Christmas, and that I have a shorter amount of time to pick the item up. Not knowing this, I waited until the 24th of Dec. to pick it up. She should have stated the pick-up policy, especially being so close to Christmas and thinking that maybe it might be a Christmas present (this is what good customer service is about).
I went to pick the toy and they had sold it! This gift was for my nephew who is 4 years old, and was going to open this on Christmas Eve. I was furious and demanded an explanation on why this was sold.....especially since I put money down on it. She told meI only had a few weeks for pick and then said I should have read my receipt. I did ask if they make a courtesy call before they do this, she stated they did--but did NOT leave me a message on my machine. I didn't understand why. If this would have happened I would have picked up the item, I would have been happy, and my nephew would have received his Christmas present. I was not able to go out and get another gift, so he had nothing to open! Very disappointed with Walmart customer service!
Douglas of Magnolia TX (12/11/07)
I saw some of the customer service complaints about WalMart and would have to agree that customer service has definitely gone downhill at WalMart. The 2978 store in the Woodlands is a prime example. I had to wait a long time at the register and mentioned to the manager, who was standing right in front of me, that I diddn't have time to wait and had to leave. The manager just gave me a strange look as though he diddn't understand why I was leaving.
They wasted my time and treated me with disrespect when I attempted to explain myself in a courteous manner.
Elizabeth of New York NY (12/11/07)
I ordered nearly $1,000 of items on Walmart.com. After I put in the order, I received an email asking me to call American Express to verify my charge at Wal-mart. I did. American Express verified the charge and approved it. I was supposed to receive the delivery within two to four days. I didn't. The day before the last promised date of delivery, I received another email regarding verification of my charge. Again I verified the charge and again I called Wal-mart customer service -- the woman I spoke with apologized for the inconvenience, assured me that the charge was fine, promised to credit the $90+ that I had paid for shipping and promised that I would receive my shipment by December 6th. I
explained to her that it was Chanukah and that the Wii console and the toys and games I ordered were gifts for the holiday. She assured me that they would have the gifts there at the latest by Friday even though it wasn't a Christmas order. The shipment never arrived. Calls to customer service indicated that Wal-mart had canceled the order, to meet Christmas demand. They never notified me of the cancelation and just told me that I could go on the web-site and re-order everything, (everything is already out of stock). The customer service representatives that I spoke with were useless, inept and infuriating. There was no apology. American Express Platinum services have confirmed that there was no problem with the charge on their end and in the 18years I've had my card, I've never had any difficulty charging anything (albeit I sometimes had to verify information for large charges exceeding $10,000 and for some of my large overseas expenditures). I have no spending limit. Wal-Mart had no reason for the cancelation, no explanation, and gave no apology for their mistake. My kids, who had waited patiently the entire holiday for their gifts -- never received them. I gained the impression that a number of the customer service agents were anti-semitic and didn't see any reason to be concerned about timely delivery for the Jewish holiday of Hanukah.
Joseph of Owosso MI (12/11/07)
My brother and I went into Walmart tonight about 1:00 am to do some late night Christmas shopping. I had intentions of getting a few things for my son and my brother was going to get some food shopping done. We walked first over to the food isles so he could get his few things. When I walked past the two workers at the front door on the west of the building, instead of greeting me and saying something polite they just turned their heads. So I just kept walking thinking nothing about it and then I get to the second isle and am looking around and here are those two workers again staring at me in a distance.
I kept walking around the store with my brother so he could finish up his grocery shopping and while we were down an isle reading labels on boxes this lady comes walking up and with a weird tone says what are you guys looking for. We responded with nothing. We finished up his shopping and walked over to the electronics so I could buy a gift and the guy at the electronics would not let us stand alone to look at games. I said lets just pay for our stuff and go somewhere else to finish.
Well, we get up to the cash register and there was an officer standing there and when he was walking he stopped and talked to those guys. The lady at the cash register rung us up and told me twice in a moody tone to make sure I showed my receipt at the door. I waited for my brother and saw two guys walk up there and she never said any word to them. They walked out of the store without showing a receipt to the two guys but when my brother and I got to that end to leave they stopped us in our tracks and demanded we show them. I am completely humiliated and shocked that after coming into this store for all these years and spending as much money as I do that I could be looked up on like a thief. Tomorrow first thing, I am going back out to return the $70 dollars in merchandise I purchased and am never shopping at this place again.
I am upset with the way I was treated at this business and I would like if someone could please do something about it. Those workers are the most untrusting, and very unfriendly.
John of Charleston SC (12/04/07)
A couple of days after this past Thanksgiving our neighbor asked if we could help her out by taking her car up to Walmart to get a plug put in her tire because there was a small nail that was stuck in it. So my wife volunteered to go because I was working on our car at the time. They arrive at Walmart and ask for the plug and one of the technicians named Rob tells them that Walmart can not put a plug in it because it is near the sidewall and they can't be held liable. He then proceeds to pull the nail out of the tire causing the tire to become completely deflated. My wife then said, "well, now you have to do something because you made the tire flat." So he says, "I can show you how to put the plug in the tire but I am not allowed."
So, the plug gets put in the tire and the service mangager (Wendell Reid) is on his way out to fill up the tire saying I ain't got to put no air in this tire, I ain't got to do nothing you say. Then my wife says, "Well, yes you do have to put air in it because ya'll made it flat." That is what started the whole conflict. Then words started getting exchanged he was cursing at her and she was cursing at him. Then I get a call from my wife and she is crying and panicking. She tells me that the service manager (Wendell Reid) and a couple of other technicians were insinuating that they wanted to fight her. They had made a semi circle around her and she felt threatened for her life. The Service manager told her that she needs to bring her man up her to fight him.
I then rushed up to Walmart and when I got there they are still basically surrounding her. I take her inside and ask an associate to contact the store manager immediately. He is at lunch so we get to talk to the assistant manager. She (the Asst Manager) acts like she doesn't care that this happened at all. She says that she will review the security tapes. After reviewing the tapes she comes back and says that my wife can't be seen on any of the camera views and that they don't have cameras pointing into the parking lot by the Tire and Lube Express. My wife is very upset still at this time and is still cursing and the asst. manager trys to tell her she is not allowed to use that language in the store. Now comes the store manager who is a little more compassionate and tries to offer us a gift card. He says he will talk to Wendell about what happened. That they have to view his history and all that.
My wife has changed her entire outlook on people. She is still traumatized by this and now afraid of African American Males or even to be alone in public. I have purchased her pepper spray and she wants to get her concealed weapons license. This has caused serious psychological damage. They harrased my wife and their actions were totally uncalled for. We will never shop at Walmart again for anything. I hope other people never have to experience this kind of treatment from anyone.
Michael of Meridian MS (11/25/07)
Walmart had a sale for a Playstation-3 80 gig and 10 free blue-ray DVD. I tried for two days to purchase this item at both Super Wal-Mart centers in Meridian, Mississippi. I was told they cannot give me a rain check. That is garbage. When a store has a 3-day sale on a item, and it cannot be found at either store something is wrong. I have had this happen before at Thanksgiving sales and was always issued a rain check. This item that was on sale did not say it was limited in quantity so they should be obligated to issue a rain check. Where has the ethics gone?
Patricia of Troy OH (09/18/07)
I am required to use handicap parking due to asthma and arthritis. I usually park near the grocery section, but on this date 9-18-07 my purchases were in the center part of the store so I parked at the other entrance. When I found my purchases I also found that there were only 3 check out lanes with clerks operating the registers, I do not like the self-serve, I want a person to ring up my purchases and all of the registers operated by clerks were at the grocery end of the store with fairly long lines but mainly with people with extremely large purchases. My purchase did not even require me to have a cart. The hassled clerk at the register was extremely nice. However all of the extra walking and standing to get thru a check out line and then having to again walk the length of the store to get back to my car was very uncomfortable. I have never benn in a Wal-Mart Store any where that should only have three check out lanes with clerks open.
I had other errands to run and had some difficulty doing the other errands because of the stress and extra effort required to make my purchases at Wal-Mart.
Gladys of Drury MO (09/17/07)
I do my shopping at your store. 27 years now. The choice of the music over head is awful, annoying, loud, and way out from the clinintel of the district. Mostly elderly. Music is hip hop. So loud you can't talk at times.
Also, the young people put at the door have no public relations experience. No greeting, no smile, no carts out, have to get them yourself under the plastic, and when you speak to them, they don't know how to reply other than a shrugg.
Sarah of Jacksonville FL (09/10/07)
Not that long ago, my grandmother and I were shopping at one of our local wal-marts (we have many here in this city and they all arent that great). We were looking for these grey towels they had on sale and the only ones they had were way up top on the risers. I am short and so is my grandmother so there was no way to reach them so I noticed an associate with a shopping cart down the aisle. I then politely asked her if she could get someone to help us get the towels down when she RUDELY stated: I am off the clock and shopping!. OKAY, but answer me this, why would you STILL be wearing your VEST and NAMETAG if u are off the clock? I used to work for Walmart when i was in highschool and one of the first things they tell u is that if u go on a break or are off the clock to take your vest off so the customers will know u are not working. The least she could have done is state she would at least get someone for us or at the very least be nice about it. I have come to realize that there are so many rude people working at Wal-Mart. The stores, no matter the location, are always dirty, mismanaged and they always hire rude people. Im sorry but that store is going downhill at a fast rate.
David of Montgomery TX (09/08/07)
I went to the rest room at this store around 4 pm in the afternoon. I was with my girlfriend and her family. They went shoping and i went to the restroom.I saw a man standing there by the door in the front of the store. But I dsidnt think much about it. I went in the door and this man follow me. We were the only 2 in this room at this time. He ask me if I spoke spansih? i said no he said can I see can I touch about 5 are 6 times we were still alone in this restroom. I started yelling for this man to back off no one come in the room. When I walk out the door I ask the lady in the front if she would call security. She did and a lady showed up with a radio she call for help. I told her I was sexually hasrassed in the restroom. I am 6' tall and I wiegh about 265 I dont thik these ladies could have pulled me off this man are this man off me. There is no male secutriy at thi store. I talk to a deputy Sheriff at the scene. He told me he will not let his wife shop at this store becoase of this problem.
Linda Howes of Loranger LA (06/06/07)
On June 5th I took my dear friend to shop at Wal-Mart. She is an amputee and there were no electric carts available. My gripe is there is not enough carts or even enough wheel chairs. she had to walk the whole store to shop. there also is not enough handicapped parking spaces. i had to drop her off, then go park my car. i am also a handicapped person having had a stroke i also could have used an electric chair.there are no seats thru out the store for handicapped people to stop and rest. not enough cashiers on express line to check you out. as tired as we were we stood in line for about 20 mins. the store is also too hot. here in La. the humidity along with the heat is unbearable. so please turn up the air conditioner. the only good thing i can say about the Hammond, La. Wal Mart is your employees. all that we asked for help were more than glad to help us, and even went out of there way to do so.I SURE HOPE THIS NOTE GETS TO SOMEONE WHO WILL TRY TO DO A BETTER JOB FOR THE HANDICAPPED WHO CHOOSE TO SHOP IN YOUR HAMMOND, LA STORE
@
Bruce of Naples FL (06/04/07)
I went to shop at 8:00pm to pick up 5 or 6 items when I went to check out they had three lanes open with 8 to 10 people in each lanes there was a 10 item or less lane open which had 4 people in line two of them with full cart when I ask why they were in the express line I was told it was the only lane they sold tobacco after waiting 45 min I ask the manager why they did this her answer was I DON'T KNOW which is not the response I expected and didn't think it was very professional.
Kim of San Antonio TX (04/13/07)
I visited this particular Wal-Mart on Easter Sunday and was completely disappointed. There was trash strewn across the parking lot, every buggy belonging to the store appeared to be strewn across the parking lot, the inside of the store looked like it had been ransacked and it was very dirty and the associates were not very friendly.
I would not recommend anyone shopping at this particular store.
Shirley of Covingtn GA (04/06/07)
This store is a complete dump. The isles are always full of clutter and in the evening when I am trying to shop the employees ARE IN THE WAY PUTTING UP MERCHANDISE. There needs to be more employees to put merchandise up at night and not while people are trying to shop. Also there is NO ORGANIZATION in this store, stuff is everywhere. we are getting a supercenter in a few months and as far as I am concerned if the same guy is going to manage the new store, don't even bother, because it will be a total dump in no time. Maybe you should buy yoour merchandise from some country other than China, the quality is not what it use to be. Cheap at the cost of qualiyu is NO GOOD. I have bought several things from Wal-Mart that appears to be seconds. The quality is just not there anymore. I will defenitly shop at Target when we get one here.
Reginald of Humboldt TN (01/23/07)
After I waited in the check out line, where there were 20 check outs, but only 3 open,FOR 20 minutes I got to the cashier and she was extriemly rude and jerked the products out of my hand and was cursing under her breath. She slapped the change into my hand where it went into the floor. She didn't have any polite speech during my visit. and I am very upset with HUMBOLDT TENNESSEE wal-mart.
I am very upset with this type of service comming from the main buisness I shop at. I will find another place to get my service for my family.
Shanna of Tulsa OK (01/08/07)
I am furious with Wal-Mart stores. Next year I might just spend my $7000.00 on Christmas at K-Mart and the mall because I am sick and tired of going to Wal-Mart and with almost 30 places to check out there is only 4 open and then those stupid self-checkouts that only take jobs away from people. Half the time they do not work. Most of the time they are closed too. I am just wondering, are you all wanting to make money because I damn sure cannot tell. Everyone in the line tonight was ticked off and then when you get to the front of the line you get someone who does not even speak to you because they hate their job, for obvious reasons, they have to listen to people gripe all day about the damn lines. Get a clue Wal-Mart, people do not have time to be kept waiting all night to check out.
Russ of De Leon TX (01/08/07)
When I first moved and started using this Wal-Mart, I was very impressed with the friendly, helpful employees, compared to the very rude ones at my former Brownwood, TX store. But within about 3 months, it was the total opposite. Employees were downright hateful if you dared ask them a question. I bought a $180 Emerson DVD/VHS deck and it quit on me and they wouldn't even exchange it without a receipt, which I lost. One day I asked the jewelry clerk if she knew what kind of battery my Timex Iron Man watch used. She said nope and walked away. This is one of the most common and popular watches they sell. Then I went to electronics to look for the new Bob Seger CD. It was playing on the video screen but I couldn't find it. A lady clerk walked past me many times and gave me dirty looks but never once asked if she could help. She wasn't doing anything else. I then went to deli to get some sliced meat. The female employee there was extremely rude. They normally ask how you want it sliced but she didn't bother this time and just sliced it and practically threw it at me without saying a word and then walked away.
Margaret of Riverside CA (12/21/06)
You have retired people as greeters, which I appreciate, but they should warn Seniors not to shop at Wal Mart on entering the store, the way in, so they don't waste their time. Your store policies do not encouraged Senior single woman to shop at your stores.
I tried to buy a toy racecar for my grandson for Christmas. I could not find anyone that would help me put the box in the cart. When I did finally get it in the cart, the basket wheels would not roll properly and the cart kept pulling to the right. I had to maneuver up and down many aisltes, because during shopping hours there were huge piles of boxes in the aisles blocking the way to the cashiers area.
Finally I get to the cashier and she wanted me to turn the cart around in the checkout line so she could scan the box. The cart didn't roll properly, I could not maneuver the box by myself well. She asked me to move the box three times, when all she had to do was come out from behind the counter and scan it. She was too lazy to walk 2 or 3 steps to scan the box. I was so frustrated by the time I got out of the store, I felt like I would never return to Wal Mart again.
Some of your policies regarding the purchase of the item I bought was ridiculous. I live alone, so I had no one available to help me with this item. I asked if I could pay for it and then return in a short while with someone else to pick it up. I was told I could not do this, if I bought the item I had to take it with me right then. This is ridiculous for a person in my situation and I'm sure many more.
You do nothing to help your Senior shoppers. I'm sure a lot of Seniors shop at Wal Mart because they are on fixed incomes, but as far as I'm concerned, I'd be happy to pay a little more to get some customer assistance.
Angela of Mesquite TX (12/21/06)
I was excited about taking my 88 year old mother to Walmart to shop last week. To my suprise, I was unable to take her in the store because there were no wheel chairs available. My mother is unable to walk due to severe arthritis, and when she goes somewhere we usually get a wheelchair and push her around in the store. She was as disappointed as I was to know that a store as large as Walmart could not accommodate her needs. I am sure I am not the only one who feels like this. I was told by the courtesy clerks that the chairs disappeared from the store and the company felt like they should not replace them. But I don't think that is fair to the customers who come in needing assistance in getting around. I saw several motorized carts but my mother is not able to drive that. I have been to several locations that only have 2 wheelchairs in them here in the Dallas metroplex. Please have someone look into this. The elderly and the handicapped need to be accommodated just like everyone else.
What resulted was the fact that my mother had no assistance in getting around in the store. Therefore she was unable to spend her money there. If we are causing your company to prosper financially surely you can make it a little easier for us to do it.
Bryan of Ypsilanti MI (12/21/06)
On the evening of December 20, 2006 at 5:30pm I was shopping with my handicapped Mother who is in a wheelchair with limited use of her legs. She needed to use the ladies room and I asked the the greeter for if I could have someone accompany and assist me by guarding the ladies room door from anyone coming in while I helped my Mother to the restroom. She point blank said as a man I could not go into the ladies room. As one of my Mothers occasional care givers I have to assist her and in getting out of her wheelchair. I have never had any problems or issues in the past with places I take my Mother to. I informed her she was showing signs of handicapped discriminaton and she brused me off and said to see one of the ladies in the red vests if I had a problem. I then proceeded to do just that and was immediately assisted with getting my Mother to the restroom with no questions asked. I don't want a major issue made out of this. I just think that Wal Mart needs to be made aware of this and that an employee like this can possibly get them into bigger trouble or charged fines. This is like telling a blind person they can't bring their guide dog into a business. Maybe they need to review with their employees the rights that a handicapped person has and how to show a little empathy.
Heather of Tioga PA (11/26/05):
When the Walmart store in this area first opened it was a real blessing. Eventually, other businesses in the area started to fail and finally, closed. Now that there is nowhere else to shop Walmart has gone downhill as well. The selection is terrible, and the quality of items has turned sour. Especially in the clothing departments.
Customer service has also gone downhill in a big way. I once waited over a half hour for someone to come and assist me in the bicycle department, finally leaving because no one could be bothered. One of the cashiers called and called for assistance to no avail. I had a woman in the infant department, I believe the department head, that wouldn't even begin to try to get me a price on an unmarked carseat. She told me that it must be the same price as another seat which was nearby that was clearly a better quality, more expensive seat. Needless to say, I left with no carseat that day.
I feel like the people of this area are being taken advantage of and being treated poorly because of the fact that places to shop are so limited here. Half of the time I can't find what I am looking for, simply because it isn't in stock anymore. You can forget about finding any decent shoes. What has happened to the quality at Walmart?
I used to be able to go to the ladies department and find something that I actually liked. Now selection is geared toward the really young and the old. I'm 33, and I'm no teenager but far from old. They call the Walmart here a Super Center, I fail to see anything super about it. I'm not saying that there are no good workers at our Walmart, There are many cashiers that I find very courteous and friendly. It would be nice, although, if you didn't have to hunt someone down to get questions answered or to get something off of a shelf that is too high to reach.
I know many people who share my feelings about the way Walmart has become, and many of us are considering paying a little more elsewhere to get the service and quality that we prefer.
Cheryl of Jacksonville FL (11/01/05):
Went through self-check-out and bought a water filter as well as several other things, bagged my stuff, started to walk out and realized I left a bag that had my water filter in it. I turned around and went back and my bag was gone. I went to talk to a customer service person and she said, Oh well, it wasn't her fault. I said it just happened 3 minutes ago and she said I guess you are out of luck and would do nothing for me.
Patti of Torrington CT (11/1/05):
I am becoming so disappointed with Walmart in all aspects. First of all, the customer service, especially at the cashier level is absolutely horrible. They are either too concerned with discussing their hours and lunch breaks or busy hashing over their personal woes with the other "hoochie" cashier 2 registers away ... all the time balling your clothing purchases into a wrinkled mess, and then tossed in the same bag with the nail polish remover.
The apathy is disgusting. You are then left to "fend for yourself" at the "baggage carousel" and hope that you retrived all your bags, as the next order is already hot on your heels.
Some of the "customer service" associates are the rudest and nastiest people I have ever dealt with. I'm coming to feel that if I don't see what I need, I don't even bother asking for help. I know no one intends to put the effort in, or will simply and automatically give me a "NO", or some other lame excuse as they can't be bothered.
Secondly, yes you are lured in by great prices, especially health and beauty aids, but then the stores "remodel", and guess what? That great face cleanser or shampoo you loved isn't carried anymore. Our local store initially had a great locked perfume counter, with samples available, like a more upscale department store, plus with an impressive selection of designer fragrances. Not anymore of course! Additionally, their idea of "merchandising" has increasingly gotten so cheap and sloppy. If you're looking for let's say sunglasses, don't dare imagine that they'd all be in the same logical area -- they are scattered on strips hung at end of aisles in practically any department. How do they control their inventory? But I guess I'm expecting too much, after all it is Walmart, not Nordstrom's.
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