Wal-Mart - Customer Service

Jogretta of Houston, TX November 20, 2009

Purchased it 5Th Dec 2008. It went out 19Th. Sept. 2009. Contacted the number on the operating instrs manuel 1.888.PHILLIPS(744.5477) I was issued a Ref. # 89j41. Said they'd replace the set. Having plans to move 3Rd. Nov. 2009 only to discover the movers WILL NOT MOVE A LCD SET WITHOUT A BOX! Informing them of this, I asked if I could keep the box of the replacement set. They said "NO!" Having to regroup, after and only after the movers inspected the "non-working set" did they agree to move me. The unit PM claimed to have for replacement, according to them, (never once mentioning this, when I told them about the movers... All they said, "all us when you complete your move.") After the move I hear, "it is no longer available, we did not have room to store it, blah! blah! blah! Yet, as Tammy the Consumer Relations rep requested, I fax the information today Fri. 20Th. Nov. 2009. No! One would confirm or deny! Put me thru! Give me any alternate info! At all the numbers I tried! ...Total LOCK DOWN!

Kelly of lexington, SC November 20, 2009

I was never informed that they have a maximum amount for direct deposit. I have been a customer for 2 years and there was nothing in the cardholder agreement stating there is a maximum deposit of 7500. I was told by 4 different customer service reps that yes my deposit made by the US Army would be accepted to it would not be.

I have been receiving direct deposits from the army for over a year while my husband was deployed and he was due his bonus for service. They are going to reject the bonus and send it back to the Army (DFAS) and it may take another month to have the money deposited into a new account. As a result of this non payment of money over 7500, I will not be able to pay bills and buy things I needed for my household. I spent hours on the phone with people trying to get this solved.

Shawnda of Tucson, AZ November 19, 2009

I was in Wal-mart market on 11/18/09..I will never step foot in Wal-mart Again..Store # 4603 needs to teach there cashiers CUSTOMER SERVICE..Since when is it okay for a cashier to run over and start pulling items out of your bags and acuses you of trying to steal something in the middle of a self checkout transaction? This was a can of soup that accidentlly did not scan..She could have handle this way differnt{Mary Beth the cashier}Again CUSTOMER SERVICE so I rescaned the can of soup...On my way out I stopped and talked to a front end manger about her, she said she would talk to her.. I spend at least 700.00 a month in this store, I'm in here a least 2-3 times a week I have two children ages 2yrs and 10months....As Im loading my car I noticed I don't have a box of wetwipes I paid for, so I go back into the store, go to Customer Sevice they tell me check the parking lot, which I did before entering the store, the same front end manger comes over and says I seen them in the bottom of your cart, says she checks the survallence camera and sees me leave with them, but funny she doesn't see them fall off the bottom, so they do nothing about it...So needless to say store#4603 has the worst cashier courtesy, worst customer service..I returned to this store this morning and spoke to a store manger by the name Mary... I will go back to shopping at Fry's Food...

frances of silver spring, MD November 18, 2009

receipt was handed to me by clerk along with a congratulations coupon. you have been selected to enter an online survey. It was no survey just a sales pitch. I resent wasting my time and do not believe this should be allowed. I wasted a half hour of my time. If you did not buy you don'y qualify.

Ellen of Katy, TX November 17, 2009

Five years ago my wallet with all of my credit cards, IDs, and a checkbook was stolen. Several checks were fraudulently used in various stores, including Walmart. Since then the situation was straitened out with my bank and all the stores (or so I thought). I have been shopping at Walmart without any problems using my credit cards and checks. Until I needed to return a shirt I bought. When I approached a woman in the Customer Service regarding the return, she looked something up in the computer and told me "Can't help you, deary, you have a check on file". At first I didn't understand what she meant and when asked for explanation, the woman said very loudly "It means you have a check on file!" and gave me a phone number to call. People in the Customer Service line were staring at me like I was some kind of criminal or a thief.

I stormed out of the store red in a face and crying -- I was never so humiliated! When I called the number, I was told that there was a fraudulent check on my record from 5 years ago! I never wrote a bad check in my life! I couldn't believe what I was hearing. First of all, they accepted my checks obviously without checking an ID from the person who stole them from me and then they turn around and make me a bad guy!!! I will NEVER shop at Walmart again and will tell all my family and friends not to shop there either. Walmart is nothing but a money hungry thieves. They were taking my money with no problem, but when I needed to return something, they pulled this "check on file" crap!

Donnie of Southbury, CT November 13, 2009

An ad online posted for a one day sale stated, "Sale starts at 8am on Nov. 7th, 2009". I had arrived at the store by 7:30am and the laptop on sale was already sold out. I then asked the store manager, John, and he stated that he had started taking names and items that people wanted around 4am and that he had at least 40-something laptops on hand. I asked him to show me the store hours and he acknowledged that NO store hours were posted by the main entrance. One of the entrance/exit doors were blocked by stacked empty pallets which posted a severe safety hazard which I'm sure the fire marshal will be hearing about soon (pictures were taken for proof). I then asked for the number to the Central office and spoke to the secretary there. She acknowledged that it's not in store policy to take down names and items hours before the sale is to start. I then asked to speak to the cental office manager and she said he will call me. After calling and leaving numerous messages, he never called me back to try to resolve the issue/complaint after about two weeks. Walmart has proven to false advertise and their executive staff has proven not to care!

Dana of Bokchito, OK November 11, 2009

My husband went to the automotive dept to have a key made while I picked up my 5 year old birthday and supplies due to a party at 3 pm at Bounce around We only had one key which was the original and the lady at the counter preceded to help my husband we checked out and went to our truck. My husband noted a bur on the orignal key.

As we get into the truck (with 15 min to get to party) the new key was tried and did not work then the orignal key was tried and would not work. Upon further inspection of the orignal key we noticed it had been cut. When returned to automotive with explaination the staff became very defensive. assistant manager Jason was paged at this time with report given explained and asked What could he do to fix this problem.

My husband and I explained it worked when, we drove it here so we need a new engine switch or something we are going to miss our daughter's birthday. Assistant manger went to room and made a call and stated that the locksmith would be here in about 30 or so min. At this time family members came and picked up my children for the birthday party.

Then staff member Wesley and assistant manger in parking lot to truck to view and attempted to try the keys with no results. 1545 locksmith there with report given and stated you can tell where the original key was cut by the machine and the locksmith attempted to cut a new key with no success and had to put in a new engine switch.

My husband has only been home from Iraq a few weeks and is still stationed in fort sill only home for the weekend for the birthday party at bounce around which was from 1500-1630 which cost 170.00 for a private party which my husband missed the whole party due to the mistake of the Durant Walmart.

Jack of Spring Lake, MI November 11, 2009

For starters, my wife is a quadrplegic, who just turned (50) a week ago. Due to her handicap, she is seldom able to venture TOO far from home, in her power wheelchair. Today, my son agreed to travel with her, via the local bus, to the Grand Haven WalMart store (about 12 miles round trip) so she could get a start on her Christmas shopping. Upon completing her shopping and going through checkout, she requested a pack of cigarettes from the cashier. Now I can understand its the stores policy to card EVERYONE they sell cigarettes to, but when the individual is OBVIOUSLY of legal age (50), not to mention the fact that she is incapable of using her hands TOO provide I.D.(did I mention she was a quadraplegic), one would think that rather than drawing unnecessary attention to the situation and absolutely embarassing my wife to death (as the cashier did) she would simply have (1) made an exception to the policy and sold her the cigarettes, or (2) called someone of authority over TOO make the authorization.

Had (I) been there with her, I would have IMMEDIATELY returned all the items (I had just purchased from your store) onto the conveyor belt, and insisted on a refund! If you can't treat your paying customers with anymore dignity and respect than THAT, I'll take my business back to Fred Meijers!!!! As a result, my wife was forced to cross a busy divided highway (US31) and purchase her cigarettes from the Admiral cigarette store WHO, incidently, had enough common sense to be able to identify a person who had exceded the age of 50!!!! As for why my 29yo SON (who was with her and DID have I.D.) did not purchase the cigarettes for her? He tryed, but the cashier then refused to sell them to HIM, because she knew he was buying them for my wife!?!? When you give a person (the cashier) the authority to make THOSE type of decisions and assumptions, your just asking for trouble!!! It is NOT illegal to sell cigarettes to a 50yo without I.D.! Whats illegal is selling cigarettes to anyone under the age of 18! "Common sense" should be a prerequisite in your hiring practices! All that cashier did today, was to make all those other people who were waiting in line BEHIND my wife, lose an awful lot of respect for Sam Wahl and his precious store! Great job! Once the local newspapers get ahold of this story, I suspect sales at Meijers will skyrocket!!!!

Randall of bluefield, WV November 8, 2009

at a one day elecronics sale. after standing in line for a laptop, a asst. manager came around to everyone in line, counting us and stopped at the woman behind me, saying that she was the last. when we got up to pay for ours the same asst. manager came back up to the same woman and started asking her a bunch of questions about how long she had been there, that she was going to sell the lap top to another customer that hadnt been in line at all.

i felt she was getting miss treated so i asked for a manager and pulled out cell phone to video tape the event. as soon as i pick up my cell phone and opened it, the asst. manager i was talking to started gettig very angry asking me if i had taped her and that she was calling the cops. she then following me out the store, called the cops, had me treated like trash in front of everyone and banned me from the store. but the woman did get her laptop, thank goodness for she is a elementry school teacher.

the asst. manager took all the attention off of her wrong doing and acted like i was a crimminal, i asked the cops and store manager to review the store video tapes and if i had one, mine also to prove i hadnt done anything wrong, but the store manager nor local city cops wanted to hear my side or other witinesses around us. i do have contact info for the witnesses. also i never recorded anything just opened my cell phone and looked through it.

i spoke to the teacher later, she said she wouldnt have got the laptop if i hadnt done what i did, she thanked me and offered her support for what had happened. and said she would never go back there again! neither will I! made me feel degraded, embarressed, blood persusre shot thru the roof. i felt like i was haven a stroke, talked to me like i was nothing when i hadnt done anything wrong but take up for a school teacher. please what can be done?

Trina of Hohenwald, TN November 4, 2009

This is the 2nd complaint that I'm sending in regards to Wal-Mart in Hohenwald, Tennessee. I'm not for certain all Wal-Mart stores are this poor managed or not. However, I have read some interesting complaints from other individuals concerning Wal-Mart. I am from a rural area in Tennessee which we have limited shopping areas to purchase things so when you hear that I Wal-Mart is coming to your area; of course, our town gets excited. However, with our Wal-Mart it's not an exciting place to go and shop. The management is extremely poor.

First of all, the manager is extremely rude and acts just so confused if I or anyone else in family asks where something is. Reason being---you never can find the same thing that you go and purchase on a monthly basis is there where you last saw. Therefore, when you ask the manager or anyone that works there for that matter has NO CLUE. Concerning the rudeness, you can meet the manager face to face and he will not welcome you into his store or volunteer to help you in anyway. Secondly, the employees there makes you wonder how they got there job whether it is there personality or their ability to help you.

Thirdly, we all know what kind of economy that we are in at this time so coupons are a "hot" item once again. Therefore, we all go through coupons as much as possible. A few weeks ago I used my coupons that I had and not to my surprise AT ALL would some of them not be excepted. I'll admit the readings on the coupons state one thing, but their computer system doesn't recognize it so they do not like to exept them when all the cashier has to do is type in the bar code. However, most coupons that I had on this particular evening would have worked because it didn't specifically state how many items you had to buy.

On this evening, the cashier question every coupon that I had, read, and rubbed each one while stating "did you get that..did you get that....". To not honor the coupons that I had in which some of them would have worked...she did not because that is Wal-Marts rule (I suppose). I was so frustrated because not only did she waste 10 minutes of time rubbing each one the people in line behind me their patience was growing thinner and thinner.

Fourth, an item that I have bought at this Wal-Mart for many many months has just completely vanished from the store and many more items (certain watt light bulbs, charmin w/ aloe, and the list could go on and on) just like this one has too. But...they have a thousands of hangers and things of this nature that I would say--- why so many? Fifth, there are probably about 13 check out lanes and on even given day there are only 3 to 4 open and long lines to wait in. I saw an employee making out with her boyfriend in the clothing department which to me is very inappropriate especially for children to see.

Finally, the employees have not been trained like they should....on any given day you will have to wait for assistance to only find that they do not have a clue and most of the times employees are not in any designated area to help their customers. It's so disheartening to know that a town with very few shopping areas that Wal-Mart can be of any better assistance than they are. I know Sam Walton would be so disappointed.

I encourage for inspectors to come and inspect this Wal-Mart, but don't let them be aware and just observe the manager, the employees, and the disgruntled shoppers. I wouldn't announce my inspection because if they are notified believe me that will put on a show....because I have overheard that from the manager and employees first hand. I believe The citizens of Hohenwald would surely agree that our Wal-Mart could do a much better job. I know I do.

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