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Wal-Mart - Customer Service |
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Aimee of Layton, UT June 11, 2009 I shop at the Layton Wal-Mart all the time. I do all my grocery shopping there. Mainly because there the only place in Layton that carries YooHoo drinks. Now the last cupple of times i have went there they havent had any. I have talked to the employees that work in the grocery department, and they all told me that they would order some more. I have went to Wal-Mart several times sence then and there is still no YooHoo drinks in the 16oz cans that my husbend likes to take in his lunch. I am very discuraged because I feel that I have been lied to, and have thought about asking at Smiths grocery store and see if they would or could carrie them in there store. Junior of Canisteo, NY June 26, 2009 Went into your store to do shopping and to my suprise you did not have any cat food. I asked if they were relocating this aisle and they told me no that they were taking inventory and they wouldn't restock until the inventory was finished,so I left what I had in the shopping cart and left and went to Wegmans and got all that I needed and did not have the agravation that I had at Wal*Mart. This was the 4th week in a row with this problem.In the same week I called in a precription and decided to try shopping again. I had done some shopping and then went to the Pharmacy to pick up my Medicine and I stood in line and the girl was going around me and getting other people she knew and served them ahead of me. Guess where I do all my shopping now? At WEgmans, Do It Best, And Valu Home. When you first came into town you served and catered to the people, but now your employees seem to think that they don't have to be servants.I was always was told when you are in business the customer is always right even when he is wrong.I won't go into another Wal*Mart I do not need them and believe it or not they need me and people like me. Thak you for letting you know. Susan of Linn, MO June 20, 2009 Im went into the new store in Jefferson City,Mo; and was rewally disapointed about the service ;I waited at the Deli counter 15 minutes for the man to find an opened package of meat I had wanted;then had to wait for him to find the right slicer to use. Then I went to check out and the cashier didnt know howm to give cash back on a check. DAWN of MAIN ROAD , Trinidad & Tobago June 12, 2009 i made a purchase online and there was a problem with my card so the order was cancelled by walmart. But the amount was still showing up on my credit card. I asked walmart to send a fax (which was requested by my bank) to my bank saying that the order was cancelled. Because that was the only way my bank would reverse the money. This request was made on the 07 June. I was told that i would get it resolve in 2 working day, to date 06/12/2009 this is still outstanding. When i demanded to speak to a manager i told non is available, and the would tell me the same thing that they were saying. i requested and email address of a manager and was told that cannot be given. i was put on to a supervisor who eventually got on to the billings department who told me that it would be sent, but they cannot say when. At that point i hang up the phone. Joyce of Columbiana, OH June 9, 2009 There was cards all over the store that suggested that when purchased 250 or more it was 12 months same as cash then was informed they all expired May 31, 2009. When asked there was another 12 month program in effect no one seemed to know about it. Linda of Tampa, FL June 24, 2009 I went to return a digital camera, they had to call electronic, 15 minutes passed because photo was closed and marcus was on lunch, but it should have been someone there to do marcus job, so i shouted louded after asking clerk to call mgr, could a mgr pls come to customer svc. the girl came who look like a guy did not idenity her self just threaten to put me out if I didn't lower my voice, I said I will put my pride in my pocket, at least I got service. All marcus did was look in box make sure everything was there, the same thing the cust svc person could have done. Customer scv at Walmar is getting worse with every new store thet open up. I like Walmart but i WILL GO TO THE LITTLE MAN DOLLAR STORE BEFORE i CONTINUE TO DEAL WITH SVC AS SUCH. Anita of richmond, VA June 8, 2009 I am a loyal customer of walmart, have been for over 10 years. I shop a the walmart in Mechanicsville,Va, I have always had pleasant experiences with that store until today. I purchased a Power Washer on September 2008, I purched it at the end of the season hoping to get an end of season price, but never the less i got a good price, i didn't use it until April of 2009, i loved it. I made an attempt to use it again in June when i notice it had a leak, i took it back hoping to exchange it, i had my receipt and the power washer still looked new, but it just leaked so i just wanted to swap it out, i went to customer service on June 8,2009 at approximately 8:50 am, i approached the asscociate with whom i was not greeted, which is very unlike any other experiences i've had, she told me the power washed was almost a year old and they couldn't take it back and very unprofessional told me to contact the mfg. I was very angry with the service i received that i called back to the store to speak with a store manager, i was told by the associated who said her name was Teisha, i'm sure she was the same one i dealt with in the store, she put me on hold for 7 minutes until i hung up and called again, she answered again and said everyone was in a meeting so i asked for the number for the home office in which i was given a non working number, i called back to the store to get the number for another walmart location because i fed up with dealing with the service i was receiving and again i was given an incorrect number, I finally received the number from another location to get the home office number. I will continue to shop at walmart because i love the store, but i one apple will spoil a bushel. James of Rdigecrest, CA June 7, 2009 My experiences with the store in my town has been the most intensely unsatisfactory I can imagine. I bought CD at the local store here in Ridgecrest and discovered that the music that was supposed to be on the disk wasn't. When I brought it to the attention of the manager, he said "That too bad, but we will not refund your money." I complain the main office in Arkansas and received no response. Other times when I have shopped there either the cashier failed to make the proper change or didn't understand how to perform her job. I was shopping for a new TV on another visit and the clerk in the department had no information at all the TV on display when I asked her for information about it. If there is a company that specializes more in hiring incompetents and dysfunctionals I have yet to find it. The store managers that I have encountered are by far the rudest unresponsive I have ever encountered. My recommendation for anyone contemplating shopping Wal-Mart is DON'T! The experience you will have is not worth the cheap prices when compared with the cheap service you will suffer. Denny of Conway, SC June 21, 2009 Walmart continues to deplete the character that originally made Sam Walton's philosophy their customer service tradition:"Customers first". It would seem that children ran the company these days. Last night I went into Wal_Mart Conway SC. Because of difficulty in finding a video cam, I saw a manager who was talking to one of the employees about a TV that she had bought, and was not working. He was instructing her in the steps she needed go through to get satisfaction. I waited and waited and on him to no avail. I began searching again but still couldn't find it. Finally, I saw He, the dept manager and two other employees who worked the dept. I assertively walked up to them and waited..they completely ignored me. All three. I simply asked the manager where the cams were and he replied "this man will help you(referring to Seth)and then walked off. Seth turned his head away from me and began talking again to Mark, who appeared to be an assistant to the manager. They both totally ignored me. So, I waited on them. They simply walked away from me and I went on my way again trying to find a web cam. I did find it on my own, but by then I was angry that Sam's service had so badly sunk into a company that employed three young men, who could care less if I bought something from Wal-Mart or not; who carelessly appeared to be arrogant enough to ignore a potential sell. In my company, that callous attitude would be grounds for automatic dismissal. I bought the dang cam but vowing to never go back to Wal-Mart again. MOst people would have walked out. I still think I should take it back and state the reason for my returning it. I also spend on the average of around 120dollars a month on medicine alone,(that is with my insurance) and could easily be over 300 to 500 with copay. I am going to move my monthly prescriptions to another national chain drug store. Never did I ever have to wait if I called in my prescriptions in the past. I only left this chain because Wal_Mart was closer to my home. I'll go back to good service and give my 3500. in all I buy to the locals. Wal-Mart can keep their conceit, their arrogance , their greed, and their loathing of their customers. By the WAy, they don't seem to have a complaint dept. or a place to vent ones concerns on line.(I wanted to write corporate head quarters but they have no customer service dept that has a complaints link. When I entered "Complaint" the only response I could get was "Did you mean Comply?" Humorous.)Perhaps they are so caught up in their own arrogance that they actually think all people everywhere feel privileged to actually shop with them? The joke is on Wal_Mart. I could write a book on all the times they have failed miserably to perform good service, but, I , like them, no longer care about whether WalMart continues to be viable or not. Dona of Brunswick , ME June 21, 2009 I recently purchased a Vise gift card, from my local credit union and sent it to a friend. My friend tried to use it at your store #0995 on June 20,2009. This was more than your cashier could handle so, after some time trying to use it,for his purchases, and holding up th customers in the checkout lane, told my friend that he would have to pay cash for his merchandise. I knew the card was good as I purchased it myself with cash and have worked retail some 30+ years and have accepted many bank generated gift cards. Think your employees might need to be better trained in this matter? Needless to say, my friend left your stoe completely insulted and embarrased! Upon hearing this , I told my friend to take the card and his register receipt back to your customer service desk and have them fix the problem to where he could use the card. MY friend called me, on his cell phone from the store and I had to tell your associate , Laura V, over the phone,how to fix the problem. She got rather rude with me and told me " she had to go, as she had other customers to help first. " After a period of time she did manage to return the grocries and re-ring them using the card . My friend was finally happy to have his problem solved. He thanked Laura for her help. She never acknoledged him in any way.---- What happened to: "Thank you for shopping Wal-Mart!?!?" Report Your Experience
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