Wal-Mart - Customer Service

Marilynn of Norfolk, VA October 7, 2009

In September 2009 one morning I shopped in Walmart and had my "WALMART" cloth bag w/ me. I placed my bag on the counter ahead of my groceries as I have done plenty of times before and the cashier usually takes my bag and hooks it in her bagging area so she can bag my grocaries as she rings them up. This particular cashier rung up the very few items I had and placed them back down on the counter and asked for payment then gave me back my change and refused to bag my items so I picked up my bag and bagged my own items. She then continued her conversation w/ another employee standing behind her. She acted like I offended her for placing a "WALMART" cloth bag on the counter for her to use instead of the plastic bags.

Lisa of Yorkville, IL October 6, 2009

I took my car in to get the oil changed, which I have done for several years. I did my shopping while I waited, and when I was ready to check out, cashier #00000126 yelled at me and said very loudly and very rude to me (THAT IS NOT MY REGISTER MAAM', I AM OVER HERE, THIS IS MY REGISTER MAAM') SO i went over to where she told me to go, and started to put my grocerys on the belt and she told me very loudly (DON'T PUT IT THERE).

I stood back and let her put my grocerys where she wanted them. I then was told ya know MAAM' You could of checked out in front, I don't have very much room, and I tried to explain to her that my car was there being worked on. She did not care. I was very overwhelmed and did not know what to think. I am oriental and feel insulted and embarassed. She treated me like a child.

I was so upset when I left, I cried most of the night, and it still bothers me that someone that works at wal-mart can be so predjudice, and I hope she does not ever treat another human being the way I was treated. I don't know if she was having a bad day or if she got out of bed on the wrong side of bed, but she should not take it out on the customers. I just can't shake it from my mind. I think this matter should be addressed in a serious manner before more people get insulted and hurt.

Lori of Norristown, PA October 5, 2009

I was trying to buy a camera and there were no keys to unlock the cabinet.

Irene of Portsmouth, NH October 2, 2009

I have neuropathy in my legs and also have back trouble. I need a wheelchair to shop Walmart. I rode the electric wheelchair and it died in aisle 12. No one around so had to leave the chair and my purchases and walk to the front of the store for another chair, without the use of a shopping cart to hold on to. I returned to aisle 12 and transferred my purchases to the new chair. When I got to the checkout the young man asked me how I was and I told him what happened and he said "If that's the worse thing to happen it's not that bad!.I also had him remove some of the items from the bags as they were too heavy and put some in another bag. If I could carry heavy items I wouldn't be in a wheelchair. I'm 80 years old. My legs and back ached by the time I left the store. Not a very happy customer.

Evangeline of Battleboro, NC October 1, 2009

I was discriminated against by an assosiate who refused to ring up my merchandise....and she made a statement to another sales clerk....and I quote:I'm not waiting oh "THAT" lady. I spoke with the manager and nothing was done to this assoicate....I am not pleased with the out come...the associate is still at work without receiving any repercussions for her actions.

David of Mount Sterling, KY October 1, 2009

Viore HDTV. Tv quit working after 10 months, Walmart policy is after 2 months, the product needs to be handled by Viore. Viore just blew me off. So now I have a 526 Tv under warranty, but can't get fixed. NEXT TIME, I'll buy from an electronics store that does their own repairs in-store. Never again will I make a major purchase from Walmart (just small purchases).

Perry of Lompoc, CA September 30, 2009

I was at the Lompoc California Walmart store I wanted to buy a phone card and install it in my trac phone I have done this for years and the people in te phone section always helped me do this with a smile and great service- this time was different they were rude and seemed to delight in telling me " we do that we- nooooo don't have to do that any more. The manager is not here you can't talk to him" I was quite surprised. there were at least three walmart workers standing in the phone section doing nothing. I finally talked to a manager named Ken he said the the deicision to change the policy from helping people charge their phones came from walmart HQ and that there was nothing that they could do about it. If this is true it is a serious error why would Walmart HQ people take such a action to inconvienence there customer's??? I guess that customer service is a thing of the past at Walmart? Not the first time this has happened at Walmart in the photo section when they shut down photo processing the walmart workers were rude and seemed to be glad to not have to take care of customers, and to be out of a job. Bad Ideas, bad service, rude people.

e of corona, CA September 29, 2009

I went to walmart in the morning around 10:30 to look for an ipod charger for my boyfriends ipod for his birthday, for he had lost it and I wanted to suprise him with it. So I asked what charger would I get right and a very nice gentle men (he was young and short) helped me out and told me which ones would work with it and so when I went up to buy it a diffrent guy helped me out here. I was gona be using my walmart credit card to buy it and once I did asked the guy behind the desk ( he was a tall big muscular african american around his 30-40) if I could know my avilable balance he gave me a blank look and answered to me like; how do you want me to do that?? Ugghh I got mad and was like huh?? And he said can't you just call?? I was left in shock after all he should be helping me out that is why they pay him for right.?? Well ya anyways so then guess he saw them impression on my face and looked behind him were an older looking lady was standing and asked her can we do that?? And she just shrugged her shoulders and said " I don't know" ugghh I was angry I know I could have just called and cheked my balance but I thought it would be easier to do if I just did so once I payed.....well ya they both just stared at me with a the dumbest blankest looks ever and the guy just looked at me like is that it and uggh I was angry rolled my eyes and said fine I see. walked away angry an frustrated. poor, bad customer service

kimberly of olivehill, KY September 27, 2009

i called from home on 09/25/2009 to this store to see if they could pierce my daughters ears on 09/26/2009. I was informed there would be someone there from 7am-4pm to do so. All i needed to do was to sign a permission statement. I arrived after a 30 mile drive around 1pm on 09/26. My daughter proceeded to pick out the earings, and I might add this was for her 13th birthday, and I asked for the form to be signed. I was informed at that time that it had to be noterized by the assistant manager of the branch bank or their manager. I went to do this and was informed that neither person was on the premisses. And that one was not even working that day. The other was not there at all.

Now my daughters birthday was ruined as that is all she asked for in these tough economic times, and I a full time public servent and parent could not provide. If I had been informed the day before about this notery policy I could have found out possibly if they would be at the store during those time periods . But i was not. so a wasted trip,gas,and time that i really didnt have as i only get 2 days off weekly.

James of Angola , IN September 26, 2009

My complint is the fact that I cannot get the name brands I desire In particular "Post Grapenuts Flakes" I have discussed this on 2 occassions with the store personnel. I did not get to concern until the Kroger store closed, now I have to drive 25 miles one way to get the cereal I desire.I am a diabetic and 99% of the cereal on the shelves in the store are loaded with either sugar or high sodium contents.

The second complint I have with the same store is the quality of the produce. both Walmart and Meijer only carry oranges grown in South Africa. and the quality is terrible, last week I purchased banana's I did not buy them green as we wanted to eat them. the ones I purchased looked good on the outside however when I sliced it up the next morning for my cereal It took 3 to get 1 good banana. they were rotten in the center.

my only recourse is to travel to Auburn to do my shopping at the Kroger store and if I am going to do that I may as well purchase the rest of my groceries there too. The economic damage is the cost of traveling 50 miles round trip. The physcical side is trying to find the type of food products my doctor asks me to eat to maintain my health and lose weight.

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