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Ron of Manville NJ (06/09/08)
I took my two older boy's to there first night of thrills at raceway park on saturday the 7th Took alot of pictures with my children and there first experience watching monster trucks and being anywhere near them I got pictures of them sitting on grave diggers front tire my boy's are 8,7 years old. I took the two camera's to walmart for one hour photo the gentlemen said it would be longer than an hour cause the machines where warming up I said no problem
I called two hours later and he told me that they were having problems with the photo machine and a tech was coming in to fix it so i waited about another 2 hours and called them back and still no tech so I told him i was coming in to pick up my camera's to bring somewhere I get there and come to find out my camera's are the ones that are stuck in the machine they told me dont worry if anything is wrong with the picture's they could print more from the negative's no all that was on sunday the 8th.
I called them monday morning on the 9th which is today and they said still waitig for a tech to come in i said ok so i called them again around mid afternoon and finally after being put on hold for a half hour they tell me that both camera's got ruined. My son is crying now cause he wanted the picture's walmart manager offered me a $50 dollar gift and replace the film
they were setimental cause you cant get picture's like that very often exspecially when it is the first time my boy's saw the show
Cristina of Lafayette LA (03/23/08)
The incident happened on 3/21/2008. I went to this Evangeline Thruway Store to buy things. I have been coming to this store even before Josephine Domigue worked in the Photo Lab in this store. I went to the Electronics to buy a wireless router, and was planning to buy a camera too. I went to look at the camera displays and at the same time, I was talking on my phone. When I went to Electronics, Bob Nowell, Assistant Manager, called me and accused and harassed me in front of an employee that I intimidated Josephine Domingue. He told me that Josephine Domigue called him and said that I intimidated her. Do I have no right to look for the cameras? Looking for cameras is an intimidation? Do I have no right to go to this store that makes her intimidated? How can that be? Bob Nowell never investigated the facts, he just believed what Josephine Domigue viciously lied to him about me. Where is the justice here?
The first complaint was last Thanksgiving 2007. I developed my pictures online and when the time to pick up my pictures were not available because the Manager of Photo Lab and Josephine Domingue hid my pictures since the Manager accused me of deporting Josephine Domingue. I even brought this attention to Co-Manager Steve. I forgot his last name. I believed that these behaviors by employees are inappropriate towards a customer. The fact that Josephine Domigue was making false allegations against a customer is totally unacceptable. This is not the first incident that happened in this store that I complained about and it happened again the second time.
I felt like I was a criminal to be treated like that. I am a customer who came to the store to buy things and received harassment from the employees. Where's the justice here?
Ted of Laurium MI (12/21/07)
My photo processing request was denied due to the Wal-Mart copyright policy. I requested copying service for 3 studio portraits of my grandparents which were taken about the year 1900. The portrait studios have long been out of existance. It doesn't make any sense whatsoever to deny the request on the basis of any reasonable copyright law.
No consequences, just unbelief that such a policy can actually stand up to reasonable scrutiny. Perhaps if enough people report such bizarre policies something might be done.
Joseph of Halifax VA (12/11/07)
Before I went to work I went to Walmart to purchase camera. I knew the exact model and additional items needed. I could not get anyone to help me. Eventually I scouted through store and found two employees who told me that the camera area did not open/sell things until 9:00. This is well after my work day begins and after work the mobs at the store are intimidating. I will purchase the camera somewhere else and if I pay a higher price, I will still think I got a better deal than dealing with a store that does not care to sell to me.
I will do much more purchasing at stores less conveniently located because at other stores I will be treated as a customer not an inconvenience. I am lodging this complaint in hopes that there may be some policy changes that will favor serving customers and respecting the time and efforts of potential customers.
Ronald of Xenia OH (11/19/07)
Prior to October 7th 2007 my wife left pictures in the Xenia Ohio 45385 Walmart to be developed. We received a call a couple days after dropping the pictures off and was told by an individual not asscoiated with Walmart that they had picked our pictures up. The person in posession of our pictures had been told not to get our pictures from Walmart and that we would be doing that later.
After knowing now that someone else was in posession of our personal pictures I went to the Xenia walmart and asked where our pictures were and they stated at first they had no idea. Once I told them that I knew who had them they basically said what were they supposed to do about it. I then asked to see the manager of the store. We met and she stated it was the policy of Walmart to give whoever has a first name and last name of a person to pick up anyones pictures, even without poof of who owns the pictures ,ownership or identification or even asking if they were supposed to have the pictures. I now have spoken to 3 different people from Walmart, the last person to be Mary West from the Marketing Office at the stated above address. She stated to me she does not see what the problem is and she also stated she will not send me the offical policy from walmart on how they handle picture drop offs and pick ups.To me I felt she was not interested in being nice to me nor wanting to help find a solution to this issue at all. She stated she would have another person call me if they could.
What I am trying to find out and my intent is... Is Walmart allowed to give ones personal property that an individual who has intrusted with them to take care of their items to just anyone, and I would also like to see in writting just what exactly what their official written policy is.
I have not even recieved an I'm sorry for this mistake and we will see what we can do to make sure it doesnt happen to anyone else.
Audrey of Ogilvie MN (11/07/07)
When we were in Denver on vacation, we had pictures developed from a wedding so we could clear our camera for the rest of our vacation. We were supposed to come back through Denver but because of the fires in Utah...we ended up getting home VIA Wyoming. When I returned home to Minnesota, I called to ask about my photos - they said they woulod have to check to see if they could be mailed out. No one called me back. I called again-they knew who I was and said they can't call me because my number is long distance and I had 90 days to figure out how to get my photos. I talked to someone in costumer service there and they said they could send them to another Walmart store. I asked to have them sent to Elk River, Minnesota.
I kept checking -no pictures. I called again--nothing. They promised to send them and called to tell me they would and now they are nowhere to be found. possibly detroyed. An important wedding in our life is now gone- because they are not allowed to make long distance calls to customers to get them information. This is goin gto greatly effect my business.
They are photographs, memories of my daughters first wedding as a flower girl. How do you put a price on that. I just want the photos.
Tracy of Griffin GA (03/17/07)
I dropped off some film at my local Wal-mart for development on a Friday. The film was to be processed by the following Monday. I went to pick up the film. The lady told me to come the next day. When I opened the package, I noticed that the film was not mine. When I asked the employee about what happened, she did not know what to do. I explained to her that this was pictures of my daughter's 1st birthday and how important it was to have the pictures.
I asked for a manager and no one ever came. I walked out of the store and called the store and got a manager on the phone. She stated that a manager in the film department would call me the following day by 6pm. No one did. I called the store and talked to a Mandy, a supervisor who stated that she will look into and to give her a week. 2 weeks has passed and I do not have my pictures or a phone call.
Diane of Columbia TN (11/27/06)
I came in to get the pictures from the film I dropped off. The main woman in the photo dept. (who wouldn't give me her name) took the envelope, and rang me up without telling me there was any problems with my order. After taking my money, she then gave the envelope to me with a note that said the film was too dark. I only had 5 photos, which they charged me $4 for, out of the 27 I took. They were all taken in the same environment, so I failed to see how they could all have been so dark. This was an instant camera with an automatic flash which went off with every shot. I saw the note, stopped, looked at my purchase and then turned around and asked why I was charged so much if nothing turned out. They said I ordered this, and so I had to pay for it. I put it all on the counter and told them I would not pay that much for each photo. I also questioned how the other 22 pictures could be blank if they were taken in the same place? I feel they damaged my film and then tried to make me pay for it so it wouldn't show up against them. These were all pictures of a trip I just got back from, of my 4 yr old granddaughter that I only see 2 times a year. This was very heartbreaking to me to loose all of these memories because of 1 careless person at Wal-mart. When I told me story to people I know, I was told of others who had the same thing happen to them. Also while I was standing in line, a man ahead of me was at the counter for refunds because none of his pictures turned out either. They took our memories away, and nothing can replace them!
Neoma of Hart TX (10/24/06)
I own a weekly newspaper and continue to use 35mm film, which I process at the Wal-Mart One Hour Photo Lab in Plainview, Texas. For at least a month, the lab's CD burner has not been working. I've been told that it's a software issue that needs to be resolved between IBM and Fuji. I tried to get online to send an e-mail on 10-24-06, but found out the photo website was down. Since the other one-hour photo lab closed when Wal-Mart Super Center opened, I must go out of town even farther. I now have to drive 35 miles instead of 25 to a town smaller than Plainview. I usually have business in Plainview and tend to it while waiting on the Wal-Mart Lab to process my pics.
It's been an economical problem for me and an inconvenience. I don't understand how the world's largest retailer can't put enough pressure on their suppliers to get something fixed.
Kathleen of Antioch TN (09/10/06)
I was in Hibbing visiting my family and was given a photo of my Great-grandparents to make a copy for myself. I took the photo of my great-grandparents which had been taken by a photographer (circa 1885) to the Hibbing, MN Walmart store to make a copy of it for my family history. The clerk refused to let me have the copy-stating that I was breaking copyright laws and the 2 photocenter salesreps continued being very loud, abrupt and arrogant to me. I was under an a loud verbal attack by the 2 of them.
There is a need for WalMart to instruct their employees as to what the copyright laws actually are or at least instruct their employees how to talk to a customer when a customer is being declined the use of one of Walmart's services because of Walmart's policy. The entire situation could have been handled more competent. Either one of them could have relayed Walmart's policy in a more diplomatic manner.
They could have said something to the effect I very much would like to allow you to make copies But . . . . or if either one of the salesreps had stated or provide me with a handout stating it is Walmart's policy to not allow copies to be made of ANY professional photos NO MATTER WHAT THE AGE OF THE PICTURE. Instead I was treated like a criminal. Not every professional picture is under a copyright.
Michele of Portland ME (12/18/05)
This is my second complaint about the same store. I told myself I wouldn't go back, but after 2 months I did. I went to this Walmart store to use the Kodak Picture Maker to make some copies of my childrens holiday pictures. As I was finishing up I was rudely approached by the manager in the photo department. He swiped the photos from my hands and slammed his hand on top of the photo machine and scolded me. He told me that I was NOT to purchase these photos and that he was going to shread the photos that I did make.
I asked him what in the world was going on. He said that I wasn't allowed to make copies because they looked like copyrighted material. I explained to him that I hired my sister-in-law, a professional photographer to take pictures at my home and that I had the negatives and rights to them. I told him to give me back my photos and give me a release form to sign and he got really close and whispered in my ear-- He said, I can have you thrown out of here. I told him to get away from me.
Right then another woman came up to him and asked him for assistance. I started packing up my photos when he turned around and shouted at me and told me that he was going to throw me out of HIS store. Luckily by this time my husband had showed up and asked him what the deal was. He told my husband that I had called him a name? I was extremely upset because he purposly said this loud enough in front of a crowd of people to try to make me look bad. I in a loud voice let him know that that was NOT true and that he threatened to throw me out of the store.
I then asked to speak with a manger. He let me know that HE was a manager (I already knew this). I then asked him to speak with the store manager and he refused. I firmly let him know that if he didn't call the manager I would do find her myself. He asked me why and I let him know that he was not handling the situation in an adult manner (he seemed VERY young, late teens possibly early 20's). Another worker in the store came back to let me know that the manager would not be in for another hour.
None
Patricia of Oregon OH (12/10/05)
I attempted to take advantage of the new Walmart online photo services. I uploaded some digital picutres of my daughter I intended to share with relatives at Christmas. I edited the items using their software and sent them to one hour processing at my local store. A couple hours later I went to the store to pick up the pictures. The photo center refused to give them to me. The man told me they looked like professional work and I had to produce the photographer's release in order to get them.
I explained they were personal photos and there was no professional photographer to get a release from. They told me without the release, I couldn't have them. Next I went to customer service to see what they could do about this. They got an assistant manager who still would not give me the photos and when I asked how to get my money back (since this was paid for on line) did not do anything to give me satisfaction. For the first time in my life , I left a store calling them crooks to their faces. I certainly do not appreciate being called a thief by the employees. No one else was asked to produce such a document in order to get their pictures while I was there.
I am attempting to get my order cancelled through the company website so I will not be charged.
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