Wal-Mart - Photos

Louise of Godwin, NC November 11, 2009

I ordered some poster size prints from digital in order to frame and hang them (landscapes). When I received them and got them framed, I noticed a ripple in each photo. I assume that when they rolled them to send them in a cannister, the prints were somewhat wet. After 3 trips to a local Wal-Mart store, I finally gave up on getting a refund (the website says not to return through the mail).

On the third trip, they were actually going to refund my money, but couldn't figure out what "code" to use since the order was placed on line! I never got a refund. I also e-mailed Wal-Mart customer complaints, but by then so much time had passed, they wouldn't do anything. It cost me about 20.00 for the prints, but I learned a lesson.

I reordered the same prints from Snapfish (which my daughter told me to do in the first place), and they were perfect. They are now framed and hanging in my den. Bottom line: If you want decent enlarged photos, go to Snapfish--there's shipping involved, but it is worth it!

Angela of Lexington, NC September 29, 2009

Wal-mart photo lab refused to sell me my prints of my 4 year old daughter. I brought my kodak digital camera in with my personal scan disc. They helped me crop and cut all photos. I came back to purchase the photos an hour later and 2 photo techs and a manager told me that my photos were professional and that they were going to call the cops on me. I told them to go ahead and while they were at it to call another manager over. I was harassed for 1 1/2 hours in their store and still did not get my pictures developed. I have 200-300 pictures developed there monthly with my kids.

I can not believe they treated me like that. I was embarassed and horrified. There were even neighbors of mine in the store that night watching the event. I think I need a lawyer. I asked the store manager how someone like me proves that they are my pictures and his answer was "I don't know". I have a 2 page letter written up about what happened. I even contacted corporate headquarters, I have not heard back from them of course.

Rob of Azle, TX August 10, 2009

I stumbled upon a complaint about Walmart Photo Processing. The person said that they were given a big hassle about their photos because they looked professional and store personnel would not release them. The simple solution to this is to register as a professional. It costs nothing and takes 3 minutes. I am a professional, but anyone can register as a pro, and then you will not be hassled at any Walmart. Thanks.

Wanda of Flintstone, MD August 3, 2009

Went to store and developed prints and made cd.7/29/09 .as advertised books7.00.i made up the photos for 2 books and got in line to pay.clerk said they did not have the books for the phtos they were ordered 2 days ago and have no arrived.She said she could hold pictures and would call when books came in.I said ok.Stopped at store 8/2/09 and books still had not came in and said they were ordered again. i feel if you advertise an item they should be in store.

Mary of Lynn, MA May 12, 2009

My problem is with the photo deparment. I recently took pictures for a school event. I emailed a series of pictures of the event I photographed for school. When my roommate picked up my pictures several (4) of the pictures clipped off the top of the people in the photos rendering them useless.

I spoke to someone on the phone who did not identify himself. He told me that I had not properly cropped the pictures. The original images of the photographs in questions did not clip off the top of the heads of the subject. I asked if they reviewed the pictures before they put them in the envelopes... he said no... we print too many photographs to do that we only look at the top photo. This is not acceptable quality control, the man I spoke to was rude and really did not know anything about photography. I will never us Walmart photo services again, no would I recommend them to anyone else either.

robert of hanover, ME April 29, 2009

hi this is not really a complaint all walmart photo centres have been excellent especially the one in gorham/berlin nh when i first started using walmart photo i was on dial up service and could forward photos to friends and family with no problem when high speed came to my area i switched ove now, when i try to forward photos the only option given is the old dialup connection TAKE NOTE i am not very good at this computer thing so would appreciate instructions on the best way to forward my photos to friends and family i have put the photos in the computer but may have done something wrong again this is not a complaint just a request for assistance thank you and have a good day

Susan of Scappoose, OR April 13, 2009

Susan of Scappoose OR (04/13/09)
I sent a complaint about Wal-Mart in Palm Springs, CA doing an order wrong and not having time to correct it. The order had cost me over 60. I was told by a CA employee that the machine I was ordering from always put out matte finish pictures (which is what I wanted), The order came back with varying color changes and on glossy paper. Today at Wal-Mart in St. Helens, they re-did my order, called Palm Springs to advise them of the mistakc, and CA told OR basically that they didn't care. Thank you Wal Mart St. Helens, Oregon for helping me out. I am now a happy customer.

Anna of Naylor, GA April 12, 2009

Anna of Naylor GA (04/12/09)
I went in walmart last weekend to have pics taken of my kids becasue they were having the bunny there and well they took my pics. told me they would be ready in about 2 hours i live 50 minutes away and told her i would be back the following weekend.Okay so the lady says that is fine go back today while i am buying groceries the guy at the photo lab hands me a stack of photos to go through to see if they are in there now keep in mind i am setting her going through about 100 photos of nothing but kids in it with the easter bunny.

my kids were not in there i waisted time last weekend having the photo taking then now i don't have pic of my kids easter pic. and they have let someone else get my kids pic that wasn't me........ Now some pervert more than likely has my pic of my 3 kids along with who ever elses pic of their kids and we are out of that memory and all they want to do is give me a 25 dollar gift card but wait i call and tell them to leave it up front for my husband to pic and they i d him for that....... sound kinda of backwards i am contacting my attorney for this is not right anyone can go say that that is their pics and no questions they let them take it....Feel safe lettign walmart get you film ready i know i don't

my kids will not have an eater memory that they can look back on because of this and someone has my kids pics.

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