Wal-Mart - Photos

Neoma of Hart TX (10/24/06)
I own a weekly newspaper and continue to use 35mm film, which I process at the Wal-Mart One Hour Photo Lab in Plainview, Texas. For at least a month, the lab's CD burner has not been working. I've been told that it's a software issue that needs to be resolved between IBM and Fuji. I tried to get online to send an e-mail on 10-24-06, but found out the photo website was down. Since the other one-hour photo lab closed when Wal-Mart Super Center opened, I must go out of town even farther. I now have to drive 35 miles instead of 25 to a town smaller than Plainview. I usually have business in Plainview and tend to it while waiting on the Wal-Mart Lab to process my pics.

It's been an economical problem for me and an inconvenience. I don't understand how the world's largest retailer can't put enough pressure on their suppliers to get something fixed.

Kathleen of Antioch, TN September 10, 2006

Kathleen of Antioch TN (09/10/06)
I was in Hibbing visiting my family and was given a photo of my Great-grandparents to make a copy for myself. I took the photo of my great-grandparents which had been taken by a photographer (circa 1885) to the Hibbing, MN Walmart store to make a copy of it for my family history. The clerk refused to let me have the copy-stating that I was breaking copyright laws and the 2 photocenter salesreps continued being very loud, abrupt and arrogant to me. I was under an a loud verbal attack by the 2 of them.

There is a need for WalMart to instruct their employees as to what the copyright laws actually are or at least instruct their employees how to talk to a customer when a customer is being declined the use of one of Walmart's services because of Walmart's policy. The entire situation could have been handled more competent. Either one of them could have relayed Walmart's policy in a more diplomatic manner.

They could have said something to the effect I very much would like to allow you to make copies But . . . . or if either one of the salesreps had stated or provide me with a handout stating it is Walmart's policy to not allow copies to be made of ANY professional photos NO MATTER WHAT THE AGE OF THE PICTURE. Instead I was treated like a criminal. Not every professional picture is under a copyright.

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