Wal-Mart - Returns

Beverly of flint, MI September 21, 2009

I was returning some seatcovers without my reciept(19.96). lynn took my seatcovers then I went back to exchange them. I came back lynn was gone. Jasmine waited me I told her I was exchanging the covers because they didnot fit she asked me if I had a reciept I said no I was just wanted to exchange. The seatcovers didnot have a upc code on them I told her I bought them that way ,she didn't believe me then she asked associate to go look for the same one I had because I had no reciept and she needed a upc. The boy came back and said that there was no covers like that back there. I said yes there is about 6 or 7 like that, he said no there's not any back there, I told him where they were in automotive and with no upc code also then jasmine said to me thats not what the associate said. Jasmine then called a csm and told her I had no receipt and no upc and had none like that in the store. I told csm yes you do and told her how many and one with upc code, she told me to go get her one. I came back with 2 of the same covers one with upc and 1 without Jasmine let another costomer go before me. I went to another line and told the lady how rude jasmine was and she heard me she came over to me and said(how did I give you a hard time there is procedures we have to follow then said Iam going to lunch. I'am not a theif and I did not appraciate be treated like one I did not steel those covers and I did not like the way she applied I did. You should make sure your people have respect for other people and have good people skills before then can work at the customer service desk

Roy of Gerald , MO September 16, 2009

I bought the coffee maker and it leaked every time I made coffee so I took it back to Wal Mart and again the same thing so i then took it bake after several uses i then took it bake and they said last time only this time i got no tank filter and then several days it too bagan leaking so i take it apart and find the leak which is the pickup tube which is made for 2 o-rings at each end but only has 1 so i go to the hardware store and get 4 o-rigs and after putting it all back together guess what no leaks and great coffee you would think that for the cost of 2 little o-rings this back and forth could have been prevented you might want to tell production to spen the 5 cents and use better judgement because honestly I love the coffee maker but the hassel could have been prevented

CHERYL of Bonsall, CA September 1, 2009

After 3 days of SEARCHING Wal Mart and driving to 4 Stores one of the most helpful associates who took time take CARE in Oceanside Store "John" let me know that the Laptop "Toshiba for 498" was available in Tecemula and gave me their telephone number. After verifing that had 4, and I mean verified 4 of these Laptop I drove from Bonsall to Temecula and was given an open Laptop. My husband who worked for Sanyo Fisher for 21 years looked at the box upon my return (1 1/2 hours) and said it was opens and the factory seal had been broken. Looking inside it was VERY OBVIOUS it was a used model. NOW after driving 1 1/2 to pick up a model I searched for in 4 different stores AND on line I picked up a Laptop that I have to bring back because no one check or maybe it is your policy??? I should have check when they couldn't scan it and I couldn't find it displayed BUT WAS NEVER GIVEN TO ME TO INCPECT. John at your Oceanside/College 76 dept. warned me, and he should RECEIVE the employee of the year award. The people at the Temecula store should have made ABSOULETLY SURE THEY KNEW I WAS DRIVING FROM BONSALL. WHAT A WASTE OF TIME. NOW MY SON WHO THIS WAS FOR IS 18 AND I HAVE TO SOMEHOW RETURN THIS DRIVE, WORK AND GET HOPEFULLY A REAL FACTORY TOSHIBA LAPTOP. VERY UNHAPPY WALMAR SHOPPER WHO WILL GO SOMEWHERE FOR ELECTRONICS AND PASS THE WORK. TOO BAD FOR TOSHIBA.

Robert of Lawton, OK August 27, 2009

Purchased Pork baby back ribs on 8-22-09 Expiration date on label was 8-23-09 Opened package on 8-23-09 to cook the meat the smell was atrocious. I returned the meat to customer service the assistant manger exchanged the meat for a diferent package dated 8-28-09 and said this one should be alright. I returned home immediately opened the package to cook the contents. Much to my suprise this one was rotten too.I returned the package back to the store. Now the problem of how much to refund me became the problem.

My reciept was 10.03 that was for the first one the price on the second one was 13.43 The manager swaped out The first one with out going back to customer service. Now when I returned the second one Customer service did not know which amount to refund.What made matters worse was another person interfered by requesting my I.D. which I had left in my Vehicle. By now I was discusted. The manager returned gave me 10.03 back and I left the store never to purchase meat products at walmart again.

CATHERINE of NEW CARLISE, OH August 26, 2009

My grandson bought a weed eater from the store (he just bought a new home) he had the weedeater in the garage. When he finally opened the box to use it he found a used weedeater that someone had return for refund. Walmart evidently did not check the returned item and resold it. My grandson tried to explain but they refused to give him the money or trade for a new one. Several people saw him opened the box because we where all over there helping remodle his home and help in the yard work. We asked them to track the UPC no. on the box and see if it was returned at one time they refused.

GUALTERIO of BELL GARDENS, CA August 21, 2009

Currently Walmart has issued a recall on Durabrand DVD players for safety issues. How ever I purchased one but I dont have original receipt. So they denied to give me any type of refund.

Deb of Uniondale, IN August 21, 2009

My son bought a samsung camera in June and the shutter button started sticking and we returned it with the receipt and they told us that since it was past 30 days that all we could do is send it back to the Samsung co. and have it fixed. Well, how is the consumer to know that the button was going to stick after their (STUPID) 30 DAY policy.

Now come on, what is a 14 yr. old boy going to do with a camera that isn't functioning properly and they don't stand behind what they sell. Why should it be up to me to fix it and send to the company when in fact the Walmart store can send it back to the Samsung co. for the reimbursement on a broken item. Don't tell that they don't see a remimbursement on other things.

All I can say they need to back their merchandise, and make the company that it was made at their problem, NOT MINE

sharon of exeter, PA August 13, 2009

i purchased a tv for my daughter who is a single parent for christmas and it isn't working. the screen went black. i took it back to wal mart and was told i had to contact the company and still havent heard back. my grandson is only 8 and cant watch anything and she nor i cant afford to replace it and we shouldnt have to. it is only 7 months old

linda of ponchatoula, LA August 11, 2009

I bought 2 air condition 1 on 4-4-09 the othe 1 on 5-5-09 the first 1 worked fine the second 1 i had to bring it back 3 times before i finally got 1 that worked then the first 1 went out on on 8-11-09 then they couldnt take it back i had to wait on a serviceman to come out that 1 was bought for my mom she has alot of healt problems they only have a month and a half instore warranty i think they should have a longer in stroe warranty alot of their electronics and small appliances are not anygood.

CONNIE of LEESVILLE, SC August 10, 2009

Bought Polaroid Flat Screen on 09-23-09. TV will not cut on. Called Walmart about policy and they were very rude and informed me that I would have to send back to manufacture that they only have a 90 day bring back policy. TV was 600.00 and I feel like Walmart needs to take some responsiblity to the customer, instead of customer having to ship to manufacture and being without a TV for God knows how long. Extremely IRATE about the customer service!!!!

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