Wal-Mart - Returns

Sandra of Lubbock, TX December 23, 2007

Sandra of Lubbock TX (12/23/07)
I bought a box of unopened 2007 hot wheels only to get them home and find a taped-up 2005 car among them. Took them back and got reimbursed on my credit card (wasn't told that it would take 5-7 days to see in my account). Went to toy dept. and asked for another box; the employee went to the back and came back out and said they didn't have anymore. (This took less than 1 min. for him to discover this.) My credit card or debit card never had a reimursement at this location.

Janice of Eugene, OR December 23, 2007

Janice of Eugene OR (12/23/07)
Patrick, Walmart Asst. Manager, refused my refunds, saying that I had to have a receipt dated within the last 90 days, and that had always been Walmart policy. Immediately after me, a man returned an item with no receipt, no hassle, in an opened and damaged box. He later told me later he had used the item, too. After that a woman returned a couple things without a receipt. I had returned something a week earlier, asked when was the best time to return things without a receipt, and was told early morning.

We were furious. We had driven there in the rain, early on a Sunday morning, just for that purpose. Now I'm stuck with a financial loss. We spend a fortune at WalMart every year, and now have to take our business elsewhere, which will cost us even more.

Sandra of Louisville, KY December 15, 2007

Sandra of Louisville KY (12/15/07)
I tried to return a Christmas tree at 11pm last night. I went late because I know how busy they are and overworked, trying to make it easier on them. I got past the greeter and she gave me the sticker. I got to returns and THEY WERE CLOSED OFF. The employee behind counter but would not take me and no one behind me. I asked for a manager, as the tree was heavy. The manager came out, named George, that is all he would give me. He said we are closed, take the tree back to car. I do not want to go to Meijers or Target as they are a little farther away, BUT WILL. This is not the first incident but has to be the LAST.

P

Julie of Arlington, TX December 10, 2007

Julie of Arlington TX (12/10/07)
On Dec. 6th, my daughter received an Ipod for her birthday from a distant relative. This item was purchased new, at our local Wal-Mart in Arlington, TX that same day, or the day before. Although the gift was thoughtful, she had her heart set on the more expensive model. She was not given the gift receipt, and since it was not from a very close friend or family member, we both felt it would be rude to ask for one. All we wanted to do, was take the UNOPENED item back to THE SAME WAL-MART that it was purchased from just 4 days earlier, and exchange it for the more expensive model.

Customer Service informed us that there was a 15 day return policy, and since we had no receipt to verify when the item was purchased, they would not exchange it. First off, Wal-Mart's sticker label is on the back of the package; second, the package is not opened; third, we want to give them AN EXTRA 70 to get the more expensive model. Instead, we left with an unusable item and went to Target to purchase what could have been easily rectified at Wal-Mart. I do not know who determines their exchange policies, but they certainly do not value their customers. Target will get my busniness indefinitely.

We are left with an unusable, high dollar item that has never been opened.

Angela of Harrogate, TN December 4, 2007

Angela of Harrogate TN (12/04/07)
I purchased twenty boxes of icicle Christmas lights on Nov. 30th. I went home and put these on my house. I was short eight more boxes so the next day while passing by another Walmart, I stopped and purchased them. My total was 190.00. I put these lights on my house and they did not work consistently. I attempted, on december 4th, to exchange these lights at my local Walmart for new ones and was told that they looked yellow and old and used. I had a receipt and a charge receipt for this item and would like for Walmart to honor there policy of returns within ninety days with receipt. I do not appreciate the insinuation that these lights were used and that I had done something wrong. I am returning to this store later this week to take them to task on the store policy.

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