Wal-Mart - Returns

Pam of Carrollton, IL September 16, 2007

Pam of Carrollton IL (09/16/07)
Husband tried to exchange a defective sewing machine, and management was very rude, and refused to help. The machine is only a year old, and she admitted she could exchange it, but she wouldn't.

Debra of Trumbull, CT April 25, 2007

Debra of Trumbull CT (04/25/07)

On March 9^th, I purchased a flat panel Television. We gave the TV as a gift, but it turns out the friend could not use it. Box was NEVER opened. All stickers and markings remain on the box. On March 17th I went to Wal-Mart to return the TV. I was prepared to get a store credit because I could not find the original receipt. So, I brought a copy of the charge from my credit card company. They would not take back the TV. When my credit card statement arrived, I went to the Shelton, CT Wal-Mart store and spoke to the manager. Again, they said they do not take Electronics back.

Robert of Niceville, FL January 28, 2007

Robert of Niceville FL (01/28/07)
I purchased a 27 ILO LCD TV at Wal-Mart on 01-20-06 and it has already started to go bad, picture becomes un-viewable and remote stops working. I didn't keep the box it came in so Wal-Mart won't take it back.

Madeline of Norwalk, CA October 1, 2006

Madeline of Norwalk CA (10/01/06)
10/01/06 @ 4.28pm Sunday I went to return the carseat I bought 2 weeks ago (09-17-06)with my receipt. I bought the wrong carseat. The lady didn't like to accept it because there is no instruction manual in the box. I told her, I bought the carseat without a manual since the box was aldready open. When I asked to speak with the manager, I didn't know that the person standing next to her was the manager Maisha. She heard everything and told me with a raised voice why I waited 2 weeks to return the car seat.

This is the only time I have since I go to work. In your policy I have 90 days to return with a receipt. The manager suddenly scream at me asking for the manual. When I asked to speak to somebody higher, Maisha said with her loud voice Iam the manager can't you see? (showing her sticker on her shirt) and nobody is higher than me. Operator 2957 pulled her to the room to calm her down. She doesn't have the right to scream at her customer or to anybody. I told the lady helping me that I need the phone number to the corporate, she was trying to hush me and told me that she already talked to her.

Just for the missing manual she gave me a hard time. I was so upset, my whole body was shaking because of how I was treated by the manager.

Sherry of Houston, TX May 20, 2006

Sherry of Houston, TX (05/20/06)
I did not have the correct receipt today when I returned some clothes.  I was told that I could not have a store credit or make an exchange because this was the third return I had made without a receipt.  They said that it was store policy.  I asked where the sign was that says you can't return 3 times without a receipt and then asked to speak with a manager.  

The manager was very nice and told me that they would make an exception this time.  If you could see my credit card statment you would see that I am a valued customer at walmart.  I shop for all my groceries and my 5 grandchildren.  I guess Walmart so big they don't have to worry about consumer happiness.

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