Wal-Mart - Returns

Dace of Baxter, MN July 27, 2009

Bought a bike for my daughter, 20" Slumber Party built by Next. It has a defective rear wheel hub. I took it back for an exchange and was told it was past the three day exchange date, but they would have it repaired. I left the bike and came back two days later. They brought me the wrong bike (exact model minus the basket). Then went to the back to retrieve my daughters bike. I was told that the bike "Is fine, that is just how it is". No offers for an exchange or refund or anything. My daughter can't even pedal the bike because of the dragging rear hub. It squeals and grinds. Very obvious defect!

Out of curiosity, I checked what the other bike (the first one they brought up) was in for and it too was in for noisy rear wheel. I then went and checked other bikes similar to my daughters, and all the bikes on the rack had the same noisy rear wheel. Walmart is selling junk and is aware of it! My next step is talking to a manager and pointing out the defective bikes and see if they own up or just blow me off.

Veronica of New Castle, PA July 27, 2009

I bought a stand fan in June,2008 the piece that connects the fan to the base broke, all I wanted was the name of the company to contact about getting a replacement for the broken piece,but when I went to exchange it they gave me the runaround that it no longer was in their system, and that their was nothing they could do.

The name of the fan is Retro stand fan and I think it's a mainstay product which was made in India. Their is no telephone number or address to contact these people.

Maggi of logan, OH July 14, 2009

I bought a swimming pool, and I have contacted the managers for replacement. They told me I should contact the manufacturer..I did not buy it from the manufacturer, I bought it at walmart, the swimming pool cost me around 300.00 and I can't afford to buy another one!

Angela of Mendenhall, MS July 13, 2009

I telephoned walmart and the administrative walmart. They told me that I oould not get an exchange of the same brand and same cordless Vtech telephone I have at home. The reason they told me that was I have no receipt. I told them that somebody has stolen my receipt and I no longer have access to my receipt. The only thing I have is a bank statement telling me the charges that was charged to my credit/debit card when I made the purchase.

Please contact me regarding this issue. I need an exchange of my telephone, because the telephone I have no longer works properly. It rings two times then stops ringing. I am hearing impaired and I need a working telephone in my home. The reason I am hearing impaired, because I have a viral infection in my inner ear which causes my hearing loss. Please contact me regarding the issue of getting an even exchange of my Vtech cordless telephone at home for the same product at Walmart.

The model number is CS5113. The amount I paid for the cordless telephone was 14.35. The serial number for the telephone is 91001433070100. If you have any further questions, please do not hesitate to telephone me.

Darlene of Auburn, NY July 10, 2009

I purchased a product to kill Japanese Bettles. I live in an apartment with a small deck 7' x 9'. I needed to kill the bettles in my plants on my deck. I make the mistake of getting a product for trees and schrubs that attached to a hose to apply it. I tried to return the purchased product and was told at the Customer Service Center, that any product with hazardus contents could not be refunded. I was told the policy was posted in the garden center.

I walked to the garden center and asked the salespersons where this sign was. They knew nothing about it, except it was at the customer service counter only. I went back to the customer service center and advised them that there was no signage in the garden center as they had told me. They contacted the garden center and they verified that there was no signage to the effect of no returns on any product with hazardous materials. The customer service center then called the Ass't. Manager and was told that even though there was not signage stating that any product with hazardus contents could not be returned they would not refund my monies.

If this is to be your policy, to cover your rules, don't you think maybe, it would be a good idea e that being fair to the public and keeping your shoppers coming back, it would be a good idea to post the signage at all points of purchase, including the shelves that display the products, the check out registers at all points, not just some points and right now just the customer service center.

Theresa of Carol Stream, IL July 9, 2009

I purchased a television from wal-mart the set was six monthe when I tryed to return the televiosion becuase I no longer was receiving a picture. When I tryed to return it they told me they couln't do any thing for I would have to go thru the company that made the television. I have the receipt, box, cables, and book that came with the tv.

When I called the vendor they siad you will have to send the tv in and they will repair the the tv, and send it back. So in the meantime I have no tv and and out 300.00, and wal-mart and their vendor do nothing. I will never buy any large ticket from wal-mart again.

Tina of Royce city, TX July 9, 2009

I wen't to store in Greenville Texas and I bought a king size air mattress for my grand kids and when I got it home it would blow up but the next morning it would be flat. they would be on the floor and I told my daughter to take it back and she did but they told her they not supost to take it back, she ask if they could put the amount on a gift card because she did not want a new one because her father get the babies a real bed.

one thing I though that [their] store's take there stuff back when it is no good. what can I do with a air mattress that want hold air. the kids where in a hole when I got up the next morning.

Carol of Panama City, FL July 6, 2009

I had two shirts with receipt to return.. It took 2o min just to returns these. Now I had an experience at the wallmart in De Queen, Ar. I bought a pair of shorts, tags still on them. I got wrong size and went in to get the right size. She said i HAD to have the rec to exchange the size. Now this is crazy since i wasnt wanting to return them for cash back or anything. So i went back home got rec and then i got money back.

I didnt shop at wallmart for over 2 mths. Been going to Target and Kmarts. I went to Deming wallmart and again had a 20 min issue returning 2 shirts and this time i had the receipts. Also i asked for a KIDS JUMP ROPE. Nothing..

im am finished with wallmart. I drive a truck for a living and stopped all lots of wallmarts but no more.. Im fed up with it and wallmart doesnt put in the stores what consumers want. They put in what the main office says. That tells me wallmart doesnt give a hoot about the public that is buying.. GOOODBYE WALLMART. HELLO KMART, TARGEt ETC

Todd of saint paul, MN July 4, 2009

they sold me a hdtv 36" sharp valued at 350.00 two days after purchase the screen cracked and defected leaving the tv beyond repair i ask the store to exchange the tv. i did not even ask for cash back. i wanted my tv which i saved for a long time to0 buy im on soc. security .they being wal mart refused to exchange the tv without a box. they did not give me a box !it was a closeout. so they will not take the tv i only had it for 3 days the sharp company says its wal marts resposability not theres

bill of dardanelle, AR July 2, 2009

i went to walmart an returned my net10 phone and exchanged it,the lady was helpful and was nice but thre was a cost difference in the phones and the service rep refused to refund the difference and was very rude and hateful.i find it false when walmart refuses to honor the products they sell...

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