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CVS - An Insider's View

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Michael of Glastonbury CT writes (5/13/02):
For two years I was a cashier at a locally-owned pharmacy, called Towne Pharmacy, in Glastonbury, CT. It was a small business, where the owners knew everyone, and any type of problem was quickly dealt with. The emphasis was "the customer is always right", and we went out of our way to provide excellent service to all of our customers.

Unfortunately, that all changed on April 22, 2002, when CVS bought us, and we became CVS #5450. I was so disgusted at what happened there, I finally quit yesterday. What happened? Everything imaginable.

They (as in the CVS staff) lost the handwritten prescriptions for several customers. Imagine me (a high schooler) trying to explain to a customer why we don't have your prescription because the techs and pharmacists lost it. This is just the tip of the iceberg.

A majority of the insurance information did not transfer properly, either. So a prescription that would normally cost a person $5 all of a sudden is priced at over $200, with me trying to explain it to the customer. We have also a customer come to our store 8 times in one week to attempt to get 3 prescriptions.

Do I blame him for being upset and yelling and flipping out at our techs and pharmacisits? No I do not. I could spend even more time telling you every thing that has happened, but the point is CVS is a chain that does not care about their customers. I am very surprised that I could not find CVS in the Rogues Gallery, because that is the only place where CVS belongs.

If Michael checks again, he'll find CVS in the Rogues Gallery.

Neil of Ossining NY (4/12/03):
When I was hired by CVS in November of 2001 I was promised $7.00 an hour to start. As of 4/12/03 I have not been given the money I am owed. I have talked to various people in the corporation about rectifying the situation, but nothing seems to change. I have suffered economically (yes, its only 50 cents, but there is a principle involved). I have also not received my healthcare after ninety days as well.

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