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CVS Rx Errors - Wrong Identity

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Michelle of Waterbury CT (8/3/04):
I called in my daughter's medicine for a refill on Saturday and went to get on Tuesday. They said that someone on the day I called it in picked it up at 9:59 that night. When I asked them to check the sheet you have to sign for, they can't find it. So now someone has her medicine with the refill number and no co-pay and can call in refills. They were no help to me at all.

Elaine of Newnan GA (5/15/04):
My husband went by the Dr's office & picked up 2 prescriptions - one for each child (Sam & Carly). Since the one for Sam is a controlled substance for ADD, it has to be picked up and not called in. He was to drop them off at CVS drivethru on the way home. Saturday 5-14-04 I am out running my errands for the day, stop by to pick up the prescriptions and they do not have them in the pickup basket. I told them I was pretty sure my husband had left it on Wednesday.

They checked the computer for Sam C and advised they had not filled anthing for him since April. Since his prescription is done each month for Concerta for ADD that would be correct. They had no record of filling them. I had to wait till my husband returned to verify that he did drop it off, which he confirmed he left it at the drive thru window. I called them and "somehow" they managed to find them, filled under the name SARAH C. Where does that come from? How can they fill a prescription and not be able to read the 2 different names printed on them?

The 2 prescriptions were clearly printed Carly on one and Sam on the other, but both were filled under "Sarah". Neither the "clerk" nor the pill counter seemed bothered by this "mistake" as they called it. And were rather rude when I expressed by aggrivation for having to make a second trip due to their mistake.

Deborah J. of Rock Hill SC (3/2/04):
Picked up my prescriptions expecting something for knee swelling and was given another Deborah J's prescription for epileptic seizures. I took a dose of the medication because it didn't say anything on the label except take 1/day. Then I began reading the insert that came with it. The pharmacy acted like it was nothing and didn't apologize or anything. In fact they acted like I was at fault.

I spend $160 or more per month for medicine there and thought it was very strange to be treated the way that I was. I am 51 years old and that is the first time that I have ever been given someone else's prescription.

They just said bring the medicine back so we can give it to the right person when she comes in and when I took it back they acted like I was at fault. Very wierd.

Julie of Herndon VA (7/18/03):
I went in to have a prescription filled for a pain medicine for cystic ovarian pain. The medicine was Tylenol 3 with Codene. They filled the prescription with the correct medication dosage etc. But they put the wrong person's name, address & even doctor's name. They put the name Juan P (same last name as mine) on the prescription. When I notified them of this error they said oh - well he's related to you isn't he. "NO" I said, I have no idea who this is.

I said this is a very dangerous error to make as this is a narcotic medication. They said oh, well we had a floater in here - she must have mixed it up. That was the extent of the conversation. She was not shocked or suprised - or even apologetic! She sounded like this was a daily occurrence!

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