Duane Reade

Zoya of Staten Island, NY November 17, 2009

An hour ago, around 1:30PM (11/17/09) I went into the DR store on Madison and 38th to get my rx which I orderd in advance. I always get what I need at this location since its close to my work. After I picked up my rx, and on my way out, saw new eyeliner and mascara that caught my eye and I stoped to test them out. There were testers on top shelve and I took few colors to try them on myself. Apparently, I had the store's security guard following me, because she came up behind me, scared me, and told me that "its agtainst the law to test this out, I can go to jail" I looked at her and told her that those are testers, she came up so close to me, she was breathing in my face and told me that "THERE ARE NO TESTERS IN THIS STORE, EVERYTHING YOU USE, YOU PAY FOR, AND FURTHERMORE THIS IS MY STORE I AM THE OWNER OF THIS DR". I said I want the store manager immediately. She kept following me, was loud and screamed on the whole store that I opened new merchandize and that she will call the police. I waS never that embarased in my life. I asked the manager how can he let her harrase customers like that, its pure harrasment and she had NO RIGHT to come near me, unless she thought I stole something, which she did not!! I will not stand by and get embarased and harrased by the security guard, while the manager stands looking at her with a scarred look on his face.

C. of Irvington, NJ November 3, 2009

At about 12:50 am on Saturday morning, I was stopped and falsely accused of shoplifting by the two guards at the store. They forced me inside a booth to look at a video they claimed showed me taking a bottle off the shelf and putting it in my pocket. But the video clearly showed that I did not do such a thing. Although I did pick up a bottle and looked at it, I put the bottle back on the shelf. The video clearly showed that.

I suffered distress and embarassment from being stopped for no reason. I also missed my bus to New Jersey because of the guards holding me there. I ended up getting home very late. I would like to take legal action against the store.

Aurora of Brooklyn, NY October 27, 2009

I purchase a money order at Duane Reade on October 23,2009. Accidentally, on a rainy the money order got glued to an enevlope that was in my purse. I went to Duane Reade because tats where I purchase it and I told the manager what happen. She told me that Duane Reade only print money orders not cash it. As instruct by the manager, I went to money gram to cash it and they said it was impossible.

li of flushing, NY August 14, 2009

I shopped at that store one night, and the clerk charged my card twice telling me it did not go through ,I ended up using the store's ATM to get 100 cash to pay it. Later I found out those two charge had gone through, but that was after a weekend vocation which I lost my debit card. After I got the new card, I went to the store with recipt, but they did not apologize, especially Soni , the manager, instead of apologize, he questioned me many things as if I was lying to trick him or want to get money from him. I was very angry and he just said " I could not found the transaction.so I can't do anything about it."

He asked me to come back to the store everyday , it didn't help much. I was tired and streesed out, I said I want to complain, they promised to refund to me, but I only got one charge back, they asked me to come back next day, I went there, soni asked a guy to give me refund, which now I came back home and checked, it was not there, I viewed my online banking for two days, it was not there, I guess I just have to go back to the store again, I am so tired, so tired, how can they turned something look like it's my fault ,and during whole process, none of them apologize to me, they seems to accuse me to be the one who create trouble for them.

mildred of woodhaven, NY August 13, 2009

i was in the store with my two children my four year old ran down the isle to get her brother and the next thing u know she slipped and banged her head. The floor was wet there was no caution signs and i then noticed that the cleaning people where mopping the floorand buffing them. I ran to my child the duane reade worker grabed her off the floor and said to me oh we are closing i said why r there no caution signs he said they r closing again and noone should be in the store

he then started to tell me its my fault and i went tot he front and requested a manager i wanted a accident report the manager first of all had no idea what or how to do that and gave me some report not signed with no info but it clearly stated that due to the fact that there were no caution signs the child slipped and fell and bumped her head noone got me an ice npack noone did anything but look at me like i was crazy her doctor would not see my child cause it had no insurance info from duane reade.

so now my child still has a bu,p on her head and i went back to duane read to get that report sign not only did they change the report but they took mine original away and tried telling me she was not suppose to give me that report and i said no i want my original back and signed so she signed it and i requested to insuranse info and did not get anything so i am now complaining please let me know what to do or if i can get their info to take my child to the doctor.

Brenda of New York, NY May 18, 2009

I am so tired of buying expired products at this Duane Reade. Candies, snacks, over the county medicines such as thermaflu, Tylenol cold etc. I think that the people that work at duane reade are fully aware of this. I saw a few boxes of 6 month old expired candies (nips) that were on sale. Instead of throwing them away, they put them on sale so that people will buy them!

Lisa of Forest Hills, NY May 13, 2009

I went in with a perscription of 20 mg of Adderoll (Amphetamine Salt Combo) The new bottle the gave me says 20MG but the pills inside are a different color and they say 30MG. In my case I can just break the pill I am only worried for others who pick up perscripion for the first time and do not know what the pill is supposed to look like. This seems like an extraordinarily dangerous mistake.

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