Complain about a product or service

Medco Health Solutions

255 Phillipi Road, Columbus, OH

Edna of Raleigh NC (05/28/08)
I get letters monthly about subscribing through mail to get my perscriotions. I have told them that it is not cheaper, but they have threaten to cut off my insurance.

I have had to change some medications because they where nto on the list of drug I could either take or afford.

Mary of Whitesboro, NY May 20, 2008

Mary of Whitesboro NY (05/20/08)
I am a retired professional, on disability, who suffered this past year with several serious injuries and a bout with Hepatitis A. During that time, there were brief lapses in my medical coverage, (re-instated back to full coverage); in the interim, I paid full price for a number of prescriptions.

In February, '08, with forms sent to me by Highmark BC/BS, I submitted over 1100 worth of claims for reimbursment to Medco. All of the claims were rejected. On the phone with a Medco supervisor for 3 hours, the problem of an improper form was discovered, corrected, and I was promised it would all be resolved quickly.

It is now the end of May, 3 further rejections, for illogical reasons, the involvement of two other supervisors promising quick turnaround' and I am still without reimbursement. It has created a financial hardship for me, as those funds were a borrow from Peter situation, and it is getting worse by the day, as Medco keeps promising what they don't deliver: the resolution of claims in 14 days! HELP!

I am getting overdraft fees for electronically withdrawn bill payments, as I was promised these funds would be here months ago. My trip to my son's wedding in Philadelphia was ruined as I counted on this money. I cannot buy the new prescriptions I need, nor gas to go get it. I am now in dire straits, waiting well beyond the time it should have taken. I have worked for hour upon hour, with Medco reps, going over these 12 claims. All of the necessary information is there to complete the processing. It has been sheer negligence and sloppiness that has resulted in the rejections. I am scheduled for knee surgery in two weeks and cannot prepare as I am supposed to for it.

Ron of Poughkeepsie, NY May 20, 2008

Ron of Poughkeepsie NY (05/20/08)
Sent my prescriptions to Medco by U.S. Mail. After one week of waiting, they had no record of receiving them. Their response was for me to send them the 3 prescritions to them again. I am about to run out of medication, and the 3 prescriptions were from 2 different doctors. They did not offer to look for my prescriptions or try to locate them. Their solution was for me to get 3 more prescriptions and send them again. Can you help me ?

Extremely stressful. Medco advertises fast turn around time. But they apparently lose prescriptions, and make no effort to work with the customer. The impersonal attitude leaves one feeling helpless. I now must take time off work to get the prescriptions again, or at least contact the doctors and explain the situation. Perhaps this tiem the prescritions will be faxed. Is their any way to hold Medco accountable for losing prescriptions ?

Donald of Clinton, TN May 4, 2008

Donald of Clinton TN (05/04/08)
Beware of ordering meds on line. I ordered on line an was under the impression that I order a generic an was charged for name brand. The medicine was sealed an hadn'd been opened but could not retune it. I was told that I had ordered the name brand. Medco called in Feb. to tell me that there was a generic for the med I had been using so I ordered the generic over the phone. Medco had push the generic an has even ask doctors to change a name brand for generic so why didn't they push for this unless they need to get ride of the name brand this time.

Rayna of Tempe, AZ April 23, 2008

Rayna of Tempe AZ (04/23/08)
My company requires us to use Medco for long term use medication. So I logged onto the Medco website on 4/11/08 and selected the option to have 2 of my medications refilled. Medco indicated that they would contact my doctor's office to get the authorization to refill both medications.

A couple days later I checked the Medco website to find that my Lexapro had not been refilled. So I contacted my doctor's office to ask why and was told that Medco never asked for a refill on the Lexapro. My doctor's office said they would fax over a prescription for the Lexapro. So I checked the Medco website and saw that they did receive the prescription for the Lexapro on 4/16/08. I waited several days and after receiving the first prescription I checked the Medco website for the status of the Lexapro.

To my shock I saw that the ship date on this order was pushed back by another week! So I called Medco to ask why there was such a delay in getting my Lexapro and I was informed that they were trying to contact my doctor to find a cheaper alternative. I immediate informed the customer service rep that I was out of the Lexapro and I needed the prescription filled ASAP (that's why I requested the refill on 4/11).

She agreed that the delay was too long and told me to contact my doctor and have my doctor phone in a 7-10 day prescription to my local pharmacy and Medco would cover it no charge to me. So again I contacted my doctor's office and asked them to call in the prescription. However, when I went to pick up the Lexapro at my local pharmacy I was told the 10 pills would cost me 30. I informed the pharmacist that Medco should be approving it at no cost to me. The pharmacist came back and said Medco was blocking the payment request.

I contacted Medco to see why and was informed that I was only approved for a 7 day prescription. In the time it took for Medco customer service rep to look up my account and figure out what was going on, the pharmacy closed. So I was unable to pick up my Lexapro.

I asked the Medco rep for a telephone number to call Medco and file an official complaint and was informed that they don't have phone number for complaints. She did however patch me through to a male employee who basically told me there was nothing he could do help and next time I should order my refills earlier. Despite the fact that Medco made several errors in processing my prescription, he made absolutely no effort to help or contact another pharmacy!

As of 4/22/08 (almost 2 wks after my initial refill request) I am still without my medication and just hoping that my condition will not worsen in the time it takes for Medco to send me my medication.

David of Reisterstown, MD April 12, 2008

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